Windows Update not Responsding

Hi all,

My system is XP sp3 running IE6. Have checked for Spyware and Virus and
can find none.
All of a sudden my windows update is not responsding. After the page
comes up and asks whether you want to do a automatic or custom install,
I click custom because I want to choose what updates I want, It just
sits there with its green bar running back and forth and won't go to the
updates. Went back to IE6 because IE7 quick showing web sites at all.
And Yes, both IE6 and 7 use to work fuction just fine. I would suspect
Malware of some sort but I don't find any.

Thanks in advance

Sim Young wrote:
:: Hi all,
::
:: My system is XP sp3 running IE6. Have checked for Spyware and Virus
:: and can find none.
:: All of a sudden my windows update is not responsding. After the page
:: comes up and asks whether you want to do a automatic or custom
:: install, I click custom because I want to choose what updates I
:: want, It just sits there with its green bar running back and forth
:: and won't go to the updates. Went back to IE6 because IE7 quick
:: showing web sites at all. And Yes, both IE6 and 7 use to work
:: fuction just fine. I would suspect Malware of some sort but I don't
:: find any.
::
:: Thanks in advance


Possible reasons :-
1. Internet Explorer temporary files corrupted.
2. Background Intelligent and Event Log service not started
3. SoftwareDistribution folder has become corrupted
4. You may need to re-registered some dlls files
5. You may need to add Windows Update to the Trusted Sites Zone:
6. Spyware.
7. Third party programs running in background.
8. ActiveX controls corrupted
Suggestion 1:-
Clearing Temporary Internet files, cookies and history in Internet Explorer
Tools>Internet Options>General
You'll see Delete Cookies, Delete files, Delete History
NB: "Delete all offline content", will delete all files needed to browse the
websites offline.
Reboot and try Windows Update again.

Suggestion 2:-
1: Check that the Background Intelligent Transfer Service to is set to
Automatic and verify the Status is Started.
Click Start, Choose Run, and in the Run box, type services.msc, Click OK
Locate the Background Intelligent Transfer Service service, and right-click
to select it.
Select Properties, and in the Startup Type list, select Automatic. Verify
the service Status is Started. Click OK.

2. Check that the Set Event Log service is set to Automatic and verify that
the Status is Started
Click Start, Choose Run, and in the Run box, type services.msc, Click OK.
Locate the Event Log service, and right-click to select it.
Select Properties., and in the Startup type list, select Automatic. Verify
the Service status is Started. Click OK.

3. Register qmgr.dll and qmgrprxy.dll
Click Start, Choose Run and in the Run box, type regsvr32 qmgr.dll, Click
OK.
Click Start, Choose Run and in the Run box, type regsvr32 qmgrprxy.dll,
Click OK.

Suggestion 3:-
It is possible that the contents of the SoftwareDistribution folder have
become corrupted, so try renaming the SoftwareDistribution folder
Click Start, Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Stop.
Stopping the service will take a moment.

Rename the "SoftwareDistribution" folder:
a. Click Start, click Run, type: %systemroot%
Click OK.
b. Right-click the SoftwareDistribution folder, and then click Rename.
c. Type SoftwareDistribution.old, and then press ENTER to rename this
folder.

Click Start. Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Start.
Starting the service will take a moment.

Please note that your update history is contained in the "datastore" folder
and when you rename the Software Distribution folder, the history is lost
but it's not important. You can if need be, copy the contents back from the
renamed softwareDistribution.old folder. Losing the history of Windows
Updates is not important.

Suggestion 4:-
Certain files may have become unregistered, and you will need to register
them again:-
Click Start, Choose Run and in the Run box, type regsvr32 wuaueng1.dll,
Click OK.

Do the same for the other files:-
wucltui.dll
wuaueng.dll
wuapi.dll
jscript.dll
MSXML.DLL
MSXML2.DLL
MSXML3.DLL

Suggestion 5:-

Add Windows Update to the Trusted Sites Zone:
Please note that Security settings in Internet Explorer must be set to
Medium or lower for ActiveX files to correctly pass to your computer.
Only the Web sites listed in Internet Explorer's Trusted Sites Zone will be
affected by the lowering of Security settings. Your current security
settings for all other Web sites will remain as they are currently
configured.

Open Internet Explorer, click Tools, and then click Internet Options, Click
Security. Click Trusted Sites Zone. Click Sites.
Clear the Require server verification (https for all sites in this zone
check box.
Use the Add button next to the Add this Web site to the zone box to add the
following sites:
http://*.update.microsoft.com
https://*.update.microsoft.com
http://download.windowsupdate.com

Suggestion 6:-
The below links assist you in checking your system for parasites:-
http://aumha.org/a/noads.htm
http://inetexplorer.mvps.org/tshoot.html
Please note that some malware may kill the internet connection when it is
removed, the program on the link below will enable you to regain the
internet connection.
http://www.cexx.org/lspfix.htm

Spyware Programs links:-
http://www.microsoft.com/athome/secu...e/default.mspx
(Windows Defender)
www.lavasoftusa.com Ad-Aware
www.security.kolla.de Spybot

Malware Removal
http://www.elephantboycomputers.com/...moving_Malware

THE PARASITE FIGHT - Finding, Removing & Protecting Yourself From Scumware
http://aumha.org/a/parasite.htm

Richard Harper's Guide to Cleaning Pests
http://rgharper.mvps.org/cleanit.htm

Suggestion 7:-
Make sure you haven't got anything blocking Windows Update like Nortons,
Zonealarm etc
Also make sure you don't have a Web Accelerator working in the background
such as NetZerio, HiSpeed, Speedband etc.

Suggestion 8:
If you need to reinstall the ActiveX controls (because they may have become
corrupt):-

Follow this article -
The Windows Update Web site and the Microsoft Update Web site do not scan
for updates when you repair a failed installation of Windows XP Service Pack
2 or of Windows XP Service Pack 1
http://support.microsoft.com/kb/916259

or use the command: WindowsUpdateAgent30-x86.exe /wuforce
--

TaurArian [MVP] 2005-2009 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Disclaimer: The information has been posted "as is" with no warranties
or guarantees and doesn't give any rights. Computer Maintenance:
Acronis / Diskeeper / Paragon / Raxco

TaurArian wrote:
> Sim Young wrote:
> :: Hi all,
> ::
> :: My system is XP sp3 running IE6. Have checked for Spyware and Virus
> :: and can find none.
> :: All of a sudden my windows update is not responsding. After the page
> :: comes up and asks whether you want to do a automatic or custom
> :: install, I click custom because I want to choose what updates I
> :: want, It just sits there with its green bar running back and forth
> :: and won't go to the updates. Went back to IE6 because IE7 quick
> :: showing web sites at all. And Yes, both IE6 and 7 use to work
> :: fuction just fine. I would suspect Malware of some sort but I don't
> :: find any.
> ::
> :: Thanks in advance
>
>
> Possible reasons :-
> 1. Internet Explorer temporary files corrupted.
> 2. Background Intelligent and Event Log service not started
> 3. SoftwareDistribution folder has become corrupted
> 4. You may need to re-registered some dlls files
> 5. You may need to add Windows Update to the Trusted Sites Zone:
> 6. Spyware.
> 7. Third party programs running in background.
> 8. ActiveX controls corrupted
> Suggestion 1:-
> Clearing Temporary Internet files, cookies and history in Internet Explorer
> Tools>Internet Options>General
> You'll see Delete Cookies, Delete files, Delete History
> NB: "Delete all offline content", will delete all files needed to browse the
> websites offline.
> Reboot and try Windows Update again.
>
> Suggestion 2:-
> 1: Check that the Background Intelligent Transfer Service to is set to
> Automatic and verify the Status is Started.
> Click Start, Choose Run, and in the Run box, type services.msc, Click OK
> Locate the Background Intelligent Transfer Service service, and right-click
> to select it.
> Select Properties, and in the Startup Type list, select Automatic. Verify
> the service Status is Started. Click OK.
>
> 2. Check that the Set Event Log service is set to Automatic and verify that
> the Status is Started
> Click Start, Choose Run, and in the Run box, type services.msc, Click OK.
> Locate the Event Log service, and right-click to select it.
> Select Properties., and in the Startup type list, select Automatic. Verify
> the Service status is Started. Click OK.
>
> 3. Register qmgr.dll and qmgrprxy.dll
> Click Start, Choose Run and in the Run box, type regsvr32 qmgr.dll, Click
> OK.
> Click Start, Choose Run and in the Run box, type regsvr32 qmgrprxy.dll,
> Click OK.
>
> Suggestion 3:-
> It is possible that the contents of the SoftwareDistribution folder have
> become corrupted, so try renaming the SoftwareDistribution folder
> Click Start, Choose Run.
> In the Run box, type services.msc.
> Click OK.
> Right-click the Automatic Updates service.
> Click Stop.
> Stopping the service will take a moment.
>
> Rename the "SoftwareDistribution" folder:
> a. Click Start, click Run, type: %systemroot%
> Click OK.
> b. Right-click the SoftwareDistribution folder, and then click Rename.
> c. Type SoftwareDistribution.old, and then press ENTER to rename this
> folder.
>
> Click Start. Choose Run.
> In the Run box, type services.msc.
> Click OK.
> Right-click the Automatic Updates service.
> Click Start.
> Starting the service will take a moment.
>
> Please note that your update history is contained in the "datastore" folder
> and when you rename the Software Distribution folder, the history is lost
> but it's not important. You can if need be, copy the contents back from the
> renamed softwareDistribution.old folder. Losing the history of Windows
> Updates is not important.
>
> Suggestion 4:-
> Certain files may have become unregistered, and you will need to register
> them again:-
> Click Start, Choose Run and in the Run box, type regsvr32 wuaueng1.dll,
> Click OK.
>
> Do the same for the other files:-
> wucltui.dll
> wuaueng.dll
> wuapi.dll
> jscript.dll
> MSXML.DLL
> MSXML2.DLL
> MSXML3.DLL
>
> Suggestion 5:-
>
> Add Windows Update to the Trusted Sites Zone:
> Please note that Security settings in Internet Explorer must be set to
> Medium or lower for ActiveX files to correctly pass to your computer.
> Only the Web sites listed in Internet Explorer's Trusted Sites Zone will be
> affected by the lowering of Security settings. Your current security
> settings for all other Web sites will remain as they are currently
> configured.
>
> Open Internet Explorer, click Tools, and then click Internet Options, Click
> Security. Click Trusted Sites Zone. Click Sites.
> Clear the Require server verification (https for all sites in this zone
> check box.
> Use the Add button next to the Add this Web site to the zone box to add the
> following sites:
> http://*.update.microsoft.com
> https://*.update.microsoft.com
> http://download.windowsupdate.com
>
> Suggestion 6:-
> The below links assist you in checking your system for parasites:-
> http://aumha.org/a/noads.htm
> http://inetexplorer.mvps.org/tshoot.html
> Please note that some malware may kill the internet connection when it is
> removed, the program on the link below will enable you to regain the
> internet connection.
> http://www.cexx.org/lspfix.htm
>
> Spyware Programs links:-
> http://www.microsoft.com/athome/secu...e/default.mspx
> (Windows Defender)
> www.lavasoftusa.com Ad-Aware
> www.security.kolla.de Spybot
>
> Malware Removal
> http://www.elephantboycomputers.com/...moving_Malware
>
> THE PARASITE FIGHT - Finding, Removing & Protecting Yourself From Scumware
> http://aumha.org/a/parasite.htm
>
> Richard Harper's Guide to Cleaning Pests
> http://rgharper.mvps.org/cleanit.htm
>
> Suggestion 7:-
> Make sure you haven't got anything blocking Windows Update like Nortons,
> Zonealarm etc
> Also make sure you don't have a Web Accelerator working in the background
> such as NetZerio, HiSpeed, Speedband etc.
>
> Suggestion 8:
> If you need to reinstall the ActiveX controls (because they may have become
> corrupt):-
>
> Follow this article -
> The Windows Update Web site and the Microsoft Update Web site do not scan
> for updates when you repair a failed installation of Windows XP Service Pack
> 2 or of Windows XP Service Pack 1
> http://support.microsoft.com/kb/916259
>
> or use the command: WindowsUpdateAgent30-x86.exe /wuforce

Thanks. Will try suggestions as soon as possible

TaurArian wrote:
> Sim Young wrote:
> :: Hi all,
> ::
> :: My system is XP sp3 running IE6. Have checked for Spyware and Virus
> :: and can find none.
> :: All of a sudden my windows update is not responsding. After the page
> :: comes up and asks whether you want to do a automatic or custom
> :: install, I click custom because I want to choose what updates I
> :: want, It just sits there with its green bar running back and forth
> :: and won't go to the updates. Went back to IE6 because IE7 quick
> :: showing web sites at all. And Yes, both IE6 and 7 use to work
> :: fuction just fine. I would suspect Malware of some sort but I don't
> :: find any.
> ::
> :: Thanks in advance
>
>
> Possible reasons :-
> 1. Internet Explorer temporary files corrupted.
> 2. Background Intelligent and Event Log service not started
> 3. SoftwareDistribution folder has become corrupted
> 4. You may need to re-registered some dlls files
> 5. You may need to add Windows Update to the Trusted Sites Zone:
> 6. Spyware.
> 7. Third party programs running in background.
> 8. ActiveX controls corrupted
> Suggestion 1:-
> Clearing Temporary Internet files, cookies and history in Internet Explorer
> Tools>Internet Options>General
> You'll see Delete Cookies, Delete files, Delete History
> NB: "Delete all offline content", will delete all files needed to browse the
> websites offline.
> Reboot and try Windows Update again.
>
> Suggestion 2:-
> 1: Check that the Background Intelligent Transfer Service to is set to
> Automatic and verify the Status is Started.
> Click Start, Choose Run, and in the Run box, type services.msc, Click OK
> Locate the Background Intelligent Transfer Service service, and right-click
> to select it.
> Select Properties, and in the Startup Type list, select Automatic. Verify
> the service Status is Started. Click OK.
>
> 2. Check that the Set Event Log service is set to Automatic and verify that
> the Status is Started
> Click Start, Choose Run, and in the Run box, type services.msc, Click OK.
> Locate the Event Log service, and right-click to select it.
> Select Properties., and in the Startup type list, select Automatic. Verify
> the Service status is Started. Click OK.
>
> 3. Register qmgr.dll and qmgrprxy.dll
> Click Start, Choose Run and in the Run box, type regsvr32 qmgr.dll, Click
> OK.
> Click Start, Choose Run and in the Run box, type regsvr32 qmgrprxy.dll,
> Click OK.
>
> Suggestion 3:-
> It is possible that the contents of the SoftwareDistribution folder have
> become corrupted, so try renaming the SoftwareDistribution folder
> Click Start, Choose Run.
> In the Run box, type services.msc.
> Click OK.
> Right-click the Automatic Updates service.
> Click Stop.
> Stopping the service will take a moment.
>
> Rename the "SoftwareDistribution" folder:
> a. Click Start, click Run, type: %systemroot%
> Click OK.
> b. Right-click the SoftwareDistribution folder, and then click Rename.
> c. Type SoftwareDistribution.old, and then press ENTER to rename this
> folder.
>
> Click Start. Choose Run.
> In the Run box, type services.msc.
> Click OK.
> Right-click the Automatic Updates service.
> Click Start.
> Starting the service will take a moment.
>
> Please note that your update history is contained in the "datastore" folder
> and when you rename the Software Distribution folder, the history is lost
> but it's not important. You can if need be, copy the contents back from the
> renamed softwareDistribution.old folder. Losing the history of Windows
> Updates is not important.
>
> Suggestion 4:-
> Certain files may have become unregistered, and you will need to register
> them again:-
> Click Start, Choose Run and in the Run box, type regsvr32 wuaueng1.dll,
> Click OK.
>
> Do the same for the other files:-
> wucltui.dll
> wuaueng.dll
> wuapi.dll
> jscript.dll
> MSXML.DLL
> MSXML2.DLL
> MSXML3.DLL
>
> Suggestion 5:-
>
> Add Windows Update to the Trusted Sites Zone:
> Please note that Security settings in Internet Explorer must be set to
> Medium or lower for ActiveX files to correctly pass to your computer.
> Only the Web sites listed in Internet Explorer's Trusted Sites Zone will be
> affected by the lowering of Security settings. Your current security
> settings for all other Web sites will remain as they are currently
> configured.
>
> Open Internet Explorer, click Tools, and then click Internet Options, Click
> Security. Click Trusted Sites Zone. Click Sites.
> Clear the Require server verification (https for all sites in this zone
> check box.
> Use the Add button next to the Add this Web site to the zone box to add the
> following sites:
> http://*.update.microsoft.com
> https://*.update.microsoft.com
> http://download.windowsupdate.com
>
> Suggestion 6:-
> The below links assist you in checking your system for parasites:-
> http://aumha.org/a/noads.htm
> http://inetexplorer.mvps.org/tshoot.html
> Please note that some malware may kill the internet connection when it is
> removed, the program on the link below will enable you to regain the
> internet connection.
> http://www.cexx.org/lspfix.htm
>
> Spyware Programs links:-
> http://www.microsoft.com/athome/secu...e/default.mspx
> (Windows Defender)
> www.lavasoftusa.com Ad-Aware
> www.security.kolla.de Spybot
>
> Malware Removal
> http://www.elephantboycomputers.com/...moving_Malware
>
> THE PARASITE FIGHT - Finding, Removing & Protecting Yourself From Scumware
> http://aumha.org/a/parasite.htm
>
> Richard Harper's Guide to Cleaning Pests
> http://rgharper.mvps.org/cleanit.htm
>
> Suggestion 7:-
> Make sure you haven't got anything blocking Windows Update like Nortons,
> Zonealarm etc
> Also make sure you don't have a Web Accelerator working in the background
> such as NetZerio, HiSpeed, Speedband etc.
>
> Suggestion 8:
> If you need to reinstall the ActiveX controls (because they may have become
> corrupt):-
>
> Follow this article -
> The Windows Update Web site and the Microsoft Update Web site do not scan
> for updates when you repair a failed installation of Windows XP Service Pack
> 2 or of Windows XP Service Pack 1
> http://support.microsoft.com/kb/916259
>
> or use the command: WindowsUpdateAgent30-x86.exe /wuforce
Hi

Tried most of the suggestions but finally had to do a repair install.
Everything now is working okay. Went back to IE7 and it also works okay.
I appericiate all the suggestions. Thanks again.