windows update not running

I have been trying to run automatic updates on my work computer and have been
unable to keep it running(turned on). I AM AT MY WITS END!! A software center
i contacted said i had spyware of some sorts on my computer. bad thing is
that we just installed this new hard drive! i need to update our service
pack, virus protection and windows......WHAT DO I DO?

You state that " we just installed this new hard drive! "

QEDs:
1) Was Windows reinstalled, repaired, or was an image applied ?
2) Which edition of Windows, please ?

IF the issue is malware-related, using Internet Explorer, have the
system scanned here:
http://onecare.live.com/site/en-us/center/howsafe.htm

It will take some time to complete the scan so now's the time for an
afternoon [evening] cup of tea or, if the weather cooperates, take a
walk. The OneCare Scanner *usually* is able to remove malwares that
affect the update service and restore it to working order.



MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============




Deidera wrote:

> I have been trying to run automatic updates on my work computer and have been
> unable to keep it running(turned on). I AM AT MY WITS END!! A software center
> i contacted said i had spyware of some sorts on my computer. bad thing is
> that we just installed this new hard drive! i need to update our service
> pack, virus protection and windows......WHAT DO I DO?

Please state your full Windows version (e.g., WinXP SP3; Vista SP1) when
posting to this newsgroup.

There is a very good chance are that you are seeing the affects of a
hijackware infection.

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

2. Run this online scan (in safe mode w/networking, if need be):
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or other appropriate forums.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Deidera wrote:
> I have been trying to run automatic updates on my work computer and have
> been unable to keep it running(turned on). I AM AT MY WITS END!! A
> software
> center i contacted said i had spyware of some sorts on my computer. bad
> thing is that we just installed this new hard drive! i need to update our
> service pack, virus protection and windows......WHAT DO I DO?