Help: I Got Hacked. Now What Do I Do?
http://technet.microsoft.com/en-us/l.../cc700813.aspx
Back-up any personal data (none of which should be considered 100%
trustworthy at this point) then do a format & clean install of Windows.
Please note that a Repair Install (AKA in-place upgrade) will NOT fix this!
HOW TO do a clean install of WinXP: See
http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1 in
http://support.microsoft.com/kb/978307
After the clean install, you'll have the equivalent of a "new computer" so
take care of everything on the following page before otherwise connecting
the machine to the internet or a network and before using a USB key that
isn't brand-new or hasn't been freshly formatted:
5 steps to help protect your new computer before you go online
http://www.microsoft.com/protect/com...nced/xppc.mspx
Other helpful references include:
HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
(after a clean install)
http://groups.google.com/group/micro...5afa8ed33e121c
HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
clean install)
http://groups.google.com/group/micro...66ae41add7dd2b
NB: Any Norton or McAfee free-trial that came preinstalled on the computer
when you bought it will be reinstalled (but invalid) when Windows is
reinstalled. You MUST uninstall the free-trial and download/run the
appropriate removal tool before installing any Windows Service Packs or IE
upgrades and before installing your new anti-virus application.
Norton Removal Tool
ftp://ftp.symantec.com/public/englis...moval_Tool.exe
McAfee Consumer Products Removal Tool
http://download.mcafee.com/products/...tches/MCPR.exe
Also see:
Steps To Help Prevent Spyware
http://www.microsoft.com/security/spyware/prevent.aspx
Steps to Help Prevent Computer Worms
http://www.microsoft.com/security/worms/prevent.aspx
Avoid Rogue Security Software!
http://www.microsoft.com/security/antivirus/rogue.aspx
--
~PA Bear
www.banthecheck.com
Matt E wrote:
> There wasn't one. Security center kept telling me to install one, so I
> installed AntiVir.
>
> "PA Bear [MS MVP]" wrote:
>> What anti-virus application was installed before you installed AntiVir?
>>
>> Matt E wrote:
>>> I'm running WinXP SP3. It was up to date as of a few days ago, when
>>> windows
>>> update stopped working. I recently installed Avira AntiVir Personal as
>>> my
>>> virus protection. I'm not running any third party anti-spyware or
>>> firewall
>>> products. Neither Norton nor McAfee have ever been installed on my
>>> machine.
>>> Installing Avira seems to coincide with the Windows Update problem.
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> Always state your full Windows version (e.g., WinXP SP3; Vista SP1;
>>>> Vista
>>>> 64-bit SP2; Win7; Win7 64-bit) when posting in a forum or newsgroup.
>>>> Please do so in your next reply.
>>>>
>>>> What anti-virus application or security suite is installed and is your
>>>> subscription current? What anti-spyware applications (other than
>>>> Defender)? What third-party firewall (if any)?
>>>>
>>>> Has a(another) Norton or McAfee application ever been installed on this
>>>> machine (e.g., a free-trial version that came preinstalled when you
>>>> bought it)?
>>>>
>>>> Matt E wrote:
>>>>> The windows security center says automatic updates is off. When I look
>>>>> in
>>>>> the control panel it says automatic updates are on. When I try to
>>>>> update
>>>>> through the website I get an error 'The website has encountered a
>>>>> problem and cannot display the page you are trying to view'
>>>>>
>>>>> Not sure what steps to take to diagnose the problem.
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