Windows update page does not open

When I click on the windows update web page or update windows from the
control panel, it hangs on me. No display is shown at all, no error
mentioned.

I thought I was in the process of downloading the SP2 update and had to
leave it at one point by cancelling iexplorer. Since then I cannot get past
this screen. Task manager shows a very sctove IEXPLORER session and many
mbytes have been downloaded, but I cannot get to any next step.

Thoughts?

kstover wrote:

> When I click on the windows update web page or update windows from the
> control panel, it hangs on me. No display is shown at all, no error
> mentioned.
>
> I thought I was in the process of downloading the SP2 update and had to
> leave it at one point by cancelling iexplorer. Since then I cannot get past
> this screen. Task manager shows a very sctove IEXPLORER session and many
> mbytes have been downloaded, but I cannot get to any next step.
>
> Thoughts?
Hi

I suggest you use the full SP2 installer instead of Windows
Update to install SP2.

SP2 is available at the Microsoft Download Center
(standalone "network" version, 266 MB):

http://www.microsoft.com/downloads/d...5-9e368d3cdb5a

(disregard the "intended for IT professionals and developers" part,
it can be used on a single computer as well)


If you do not have broadband at home, but you have at work or you have
friends that have it, you can download it there and burn it to a CD.

If you think that the download is to large, you can get the same file
on a CD from Microsoft (a lot of computer magazines currently also
have the CD included).

The Windows XP SP2 CD order point:
http://www.microsoft.com/windowsxp/d...s/default.mspx


To remove the pending/failed download you now have, clean out the
Download folder (WU5's temporary download folder) located here:

%windir%\SoftwareDistribution\

(%windir% is typically C:\Windows)

You can use the procedure described here:

http://v5.windowsupdate.microsoft.co...cleid=11&ln=en

You might need to delete the DataStore folder mentioned in the link
above, as well as the Download folder.

Note that a side effect of deleting the DataStore folder is that you
lose your WU v5 History listing (not critical).


For folders you can consider deleting and other disk cleanup tips
after a successful SP2 installation, take a look here:

http://groups.google.com/groups?selm...TNGP15.phx.gbl


Before installing SP2, you should take a look at the
following sites:

What to Know Before You Download and Install Windows XP Service Pack 2
http://www.microsoft.com/windowsxp/s...hattoknow.mspx

How to successfully install Windows XP Service Pack 2.
http://www.fixyourwindows.com/winxpsp2install.htm

Service Pack Installation Checklist
http://www3.telus.net/dandemar/spackins.htm


Please take a look at this Microsoft knowledge base article as well:

Windows XP Service Pack 2 is not available to install from Windows
Update and is not offered by Automatic Updates
http://support.microsoft.com/?kbid=885627

*Important* part from the link above:

If you have T.V. Media from Total Velocity Corporation installed, or
your processor is a Intel P4 Prescott with C-0 stepping, you should
not install SP2.

Intel P4 Prescott processors came out February 2004, so if your
computer is older than that, this is not an issue for you. Also, if
you have a Dell, IBM or HP, this is not an issue.

If you suspect/know you have an Intel P4 Prescott processor, take a
look at the two following Web sites for what you need to do/have to
be able to install SP2 on the computer:

http://forum.aumha.org/viewtopic.php?t=7447
http://cquirke.mvps.org/sp2intel.htm

Newsflash:

Adware T.V. Media Program Removal Tool
http://support.microsoft.com/?kbid=886590

and

Microsoft have now released a fix for the problem where SP2 fails to
boot after installing it in a PC with the Prescott or a Celeron D CPU
(or fails to install in the case of slipstreamed cds). The problem is
described here:

http://go.microsoft.com/fwlink/?linkid=34535

and the download for the fix is available here (install it before you
install SP2):

http://www.microsoft.com/downloads/d...DisplayLang=en


Also, if you have a Dell Inspiron 1150 or 2650, you might get a
slow running system after installing SP2, take a look at this thread
for more on this:
http://groups.google.com/groups?thre...ws.prodigy.com

and here as well:

Inspiron 1150 Performance Loss
http://support.dell.com/support/topi...1090653#step16

http://support.dell.com/support/topi...t?DN=HO1090723



--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scr...r/default.mspx