Windows Update page hangs indefinitely

I go to the Microsoft Update page and I get a message that says that the
files required for Microsoft Update are no longer registered or installed. I
click on the link that says to re-register or re-install them, and the page
hangs indefinitely. I go to work, return hours later, and it's still hanging.

Does anyone know what to do?

While searching to get BITS (Background Intelligent Tranfer Service) to start,
I saw this about registering it:
http://support.microsoft.com/default...b;en-us;883822

"Alan M. Goldfarb" wrote:

> I go to the Microsoft Update page and I get a message that says that the
> files required for Microsoft Update are no longer registered or installed. I
> click on the link that says to re-register or re-install them, and the page
> hangs indefinitely. I go to work, return hours later, and it's still hanging.
>
> Does anyone know what to do?
>

I typed in the two commands as directed on the page you gave me and received
"register succeeded" messages both times. But when I go to Microsoft Update I
still get "Files required for Microsoft Update are no longer registered or
installed" and when I click the link to register or re-install them, the page
goes blank and stays that way indefinitely.

So, your solution did not work.

-AMG

"J Steidel" wrote:

> While searching to get BITS (Background Intelligent Tranfer Service) to start,
> I saw this about registering it:
> http://support.microsoft.com/default...b;en-us;883822
>
> "Alan M. Goldfarb" wrote:
>
> > I go to the Microsoft Update page and I get a message that says that the
> > files required for Microsoft Update are no longer registered or installed. I
> > click on the link that says to re-register or re-install them, and the page
> > hangs indefinitely. I go to work, return hours later, and it's still hanging.
> >
> > Does anyone know what to do?
> >

Hi,

Some have posted that registering MSXML3.DLL fixed this problem.

Register MSXML3.DLL and see if it helps:

1. Click Start.

2. Choose Run.

3. In the Run box, type (or copy/paste from this post)

%windir%\system32\regsvr32.exe %windir%\system32\MSXML3.DLL

(note the space there in the middle)

4. Click OK.



Alan M. Goldfarb wrote:

> I typed in the two commands as directed on the page you gave me and received
> "register succeeded" messages both times. But when I go to Microsoft Update I
> still get "Files required for Microsoft Update are no longer registered or
> installed" and when I click the link to register or re-install them, the page
> goes blank and stays that way indefinitely.
>
> So, your solution did not work.
>
> -AMG
>
> "J Steidel" wrote:
>
>
>>While searching to get BITS (Background Intelligent Tranfer Service) to start,
>>I saw this about registering it:
>>http://support.microsoft.com/default...b;en-us;883822
>>
>>"Alan M. Goldfarb" wrote:
>>
>>
>>>I go to the Microsoft Update page and I get a message that says that the
>>>files required for Microsoft Update are no longer registered or installed. I
>>>click on the link that says to re-register or re-install them, and the page
>>>hangs indefinitely. I go to work, return hours later, and it's still hanging.
>>>
>>>Does anyone know what to do?
>>>


--
torgeir, Microsoft MVP Scripting, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scr...r/default.mspx

I have the same symptom and tried all three of these and it didn't help.
Each time it said that it succeeded.

What now?

"Torgeir Bakken (MVP)" wrote:

> Hi,
>
> Some have posted that registering MSXML3.DLL fixed this problem.
>
> Register MSXML3.DLL and see if it helps:
>
> 1. Click Start.
>
> 2. Choose Run.
>
> 3. In the Run box, type (or copy/paste from this post)
>
> %windir%\system32\regsvr32.exe %windir%\system32\MSXML3.DLL
>
> (note the space there in the middle)
>
> 4. Click OK.
>
>
>
> Alan M. Goldfarb wrote:
>
> > I typed in the two commands as directed on the page you gave me and received
> > "register succeeded" messages both times. But when I go to Microsoft Update I
> > still get "Files required for Microsoft Update are no longer registered or
> > installed" and when I click the link to register or re-install them, the page
> > goes blank and stays that way indefinitely.
> >
> > So, your solution did not work.
> >
> > -AMG
> >
> > "J Steidel" wrote:
> >
> >
> >>While searching to get BITS (Background Intelligent Tranfer Service) to start,
> >>I saw this about registering it:
> >>http://support.microsoft.com/default...b;en-us;883822
> >>
> >>"Alan M. Goldfarb" wrote:
> >>
> >>
> >>>I go to the Microsoft Update page and I get a message that says that the
> >>>files required for Microsoft Update are no longer registered or installed. I
> >>>click on the link that says to re-register or re-install them, and the page
> >>>hangs indefinitely. I go to work, return hours later, and it's still hanging.
> >>>
> >>>Does anyone know what to do?
> >>>
>
>
> --
> torgeir, Microsoft MVP Scripting, Porsgrunn Norway
> Administration scripting examples and an ONLINE version of
> the 1328 page Scripting Guide:
> http://www.microsoft.com/technet/scr...r/default.mspx
>

I pasted in that command and received an error message saying it failed-- the
specified module could not be found.

How do I replace it?

Alan G.

"Torgeir Bakken (MVP)" wrote:

> Hi,
>
> Some have posted that registering MSXML3.DLL fixed this problem.
>
> Register MSXML3.DLL and see if it helps:
>
> 1. Click Start.
>
> 2. Choose Run.
>
> 3. In the Run box, type (or copy/paste from this post)
>
> %windir%\system32\regsvr32.exe %windir%\system32\MSXML3.DLL
>
> (note the space there in the middle)
>
> 4. Click OK.
>
>
>
> Alan M. Goldfarb wrote:
>
> > I typed in the two commands as directed on the page you gave me and received
> > "register succeeded" messages both times. But when I go to Microsoft Update I
> > still get "Files required for Microsoft Update are no longer registered or
> > installed" and when I click the link to register or re-install them, the page
> > goes blank and stays that way indefinitely.
> >
> > So, your solution did not work.
> >
> > -AMG
> >
> > "J Steidel" wrote:
> >
> >
> >>While searching to get BITS (Background Intelligent Tranfer Service) to start,
> >>I saw this about registering it:
> >>http://support.microsoft.com/default...b;en-us;883822
> >>
> >>"Alan M. Goldfarb" wrote:
> >>
> >>
> >>>I go to the Microsoft Update page and I get a message that says that the
> >>>files required for Microsoft Update are no longer registered or installed. I
> >>>click on the link that says to re-register or re-install them, and the page
> >>>hangs indefinitely. I go to work, return hours later, and it's still hanging.
> >>>
> >>>Does anyone know what to do?
> >>>
>
>
> --
> torgeir, Microsoft MVP Scripting, Porsgrunn Norway
> Administration scripting examples and an ONLINE version of
> the 1328 page Scripting Guide:
> http://www.microsoft.com/technet/scr...r/default.mspx
>

Alan M. Goldfarb wrote:

> I pasted in that command and received an error message saying
> it failed-- the specified module could not be found.
>
> How do I replace it?
>
Hi,

Please try this:

Download and install Microsoft XML Parser (MSXML) 3.0 Service Pack 7
(SP7) and see if it helps.

In the link below, set the correct language for your OS and press the
Go button. Then download and run the msxml3.msi file found at the
bottom of Web page

http://www.microsoft.com/downloads/d...displaylang=en



--
torgeir, Microsoft MVP Scripting, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scr...r/default.mspx