Windows Update Problems

Hello, I'm having a rather trying time trying to get Windows Update to work.
I have no visible problem, as I get no error message, but I have not recieved
a single update for roughly three months. I have raised a ticket with
Microsoft support, however after much playing around they came to the
conclusion that my machine was up to date. I beg to differ on this, i've
looked at the catalogue and this would suggest that I'm due quite a few. I
have Windows XP Pro, to SP3 status, I have McAfee security installed as well
as Webroot Spysweeper with Antivirus and now thanks to Microsoft I also have
an AntiMalware checker. I've tried running Windows Update with these services
turned on and off with no success. Please can someone help me. Thanks.
--
If beer is the answer, I''m gonna love the question

Hello Paul,

Test this WGA diagnose test, connection to MS, that scripts working.
http://www.microsoft.com/genuine/diag/
Reboot
-=-

For XP
Go ahead and download Dial-ª-Fix.
<http://wiki.djlizard.net/Dial-a-fix>
Scroll down about 2/3 of the way to Download Dial-ª-fix
Click the Double green checkmark and click Go.
Reboot
See if the system can update now.
Try the
<http://windowsupdate.microsoft.com/>
and D/L your updates
-=-


I hope this post is helpful.

Let us know how it works ºut.


Ǝиçεl
-=-




"Paul D UK" wrote:

> Hello, I'm having a rather trying time trying to get Windows Update to work.
> I have no visible problem, as I get no error message, but I have not recieved
> a single update for roughly three months. I have raised a ticket with
> Microsoft support, however after much playing around they came to the
> conclusion that my machine was up to date. I beg to differ on this, i've
> looked at the catalogue and this would suggest that I'm due quite a few. I
> have Windows XP Pro, to SP3 status, I have McAfee security installed as well
> as Webroot Spysweeper with Antivirus and now thanks to Microsoft I also have
> an AntiMalware checker. I've tried running Windows Update with these services
> turned on and off with no success. Please can someone help me. Thanks.
> --
> If beer is the answer, I''m gonna love the question

Hello Engel,

I've tried everything that you suggested, to no avail. I
passed all aspects of the Microsoft Validation tool & ran the Dial-a-Fix
program, re-booting every step of the way. I still come up with a big "0"
when I check for updates. Nice try though.
--
If beer is the answer, I''''m gonna love the question


"Engel" wrote:

> Hello Paul,
>
> Test this WGA diagnose test, connection to MS, that scripts working.
> http://www.microsoft.com/genuine/diag/
> Reboot
> -=-
>
> For XP
> Go ahead and download Dial-ª-Fix.
> <http://wiki.djlizard.net/Dial-a-fix>
> Scroll down about 2/3 of the way to Download Dial-ª-fix
> Click the Double green checkmark and click Go.
> Reboot
> See if the system can update now.
> Try the
> <http://windowsupdate.microsoft.com/>
> and D/L your updates
> -=-
>
>
> I hope this post is helpful.
>
> Let us know how it works ºut.
>
>
> Ǝиçεl
> -=-
>
>
>
>
> "Paul D UK" wrote:
>
> > Hello, I'm having a rather trying time trying to get Windows Update to work.
> > I have no visible problem, as I get no error message, but I have not recieved
> > a single update for roughly three months. I have raised a ticket with
> > Microsoft support, however after much playing around they came to the
> > conclusion that my machine was up to date. I beg to differ on this, i've
> > looked at the catalogue and this would suggest that I'm due quite a few. I
> > have Windows XP Pro, to SP3 status, I have McAfee security installed as well
> > as Webroot Spysweeper with Antivirus and now thanks to Microsoft I also have
> > an AntiMalware checker. I've tried running Windows Update with these services
> > turned on and off with no success. Please can someone help me. Thanks.
> > --
> > If beer is the answer, I''m gonna love the question

> have Windows XP Pro, to SP3 status, I have McAfee security installed as
> well
> as Webroot Spysweeper with Antivirus

The fact that you have two (2) anti-virus applications installed and loading
at boot could have something to do with it. Uninstall one of them
(preferably the one you've not purchased; e.g., McAfee Security Center
freebie from your ISP?) via Add/Remove Programs, reboot twice, and see if
the behavior persists?

[Was MS Support aware of the fact that you had two AV apps installed?]

Were all components of McAfee Security (Center) and/or SS w/AV running in
the background when you installed WinXP SP3 roughly three months ago (I
assume)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Paul D UK wrote:
> Hello, I'm having a rather trying time trying to get Windows Update to
> work.
> I have no visible problem, as I get no error message, but I have not
> recieved a single update for roughly three months. I have raised a ticket
> with Microsoft support, however after much playing around they came to the
> conclusion that my machine was up to date. I beg to differ on this, i've
> looked at the catalogue and this would suggest that I'm due quite a few. I
> have Windows XP Pro, to SP3 status, I have McAfee security installed as
> well
> as Webroot Spysweeper with Antivirus and now thanks to Microsoft I also
> have
> an AntiMalware checker. I've tried running Windows Update with these
> services turned on and off with no success. Please can someone help me.
> Thanks.

Hello PA Bear, McAfee is my original paid for Anti Virus, Webroot was
originally installed as purely an Anti Spywear piece of software and as such
is also paid for, Webroot added Anti Viral functionality free due to be being
a "Valued Customer". As far as Microsoft Support knowing about both bits of
software, yes I told them, yes for about three hours they had full control of
my machine, whether or not it sank in is a matter for debate. Finally yes
both were installed but only Webroot was running because at the time it was
Anti Spyware only when SP3 was installed. If I had to uninstall one then I'd
rather Uninstall Mcafee, purely as it's easier to re-install. Do you think
that this is the way to go for a re-try?

If beer is the answer, I''''m gonna love the question


"PA Bear [MS MVP]" wrote:

> > have Windows XP Pro, to SP3 status, I have McAfee security installed as
> > well
> > as Webroot Spysweeper with Antivirus
>
> The fact that you have two (2) anti-virus applications installed and loading
> at boot could have something to do with it. Uninstall one of them
> (preferably the one you've not purchased; e.g., McAfee Security Center
> freebie from your ISP?) via Add/Remove Programs, reboot twice, and see if
> the behavior persists?
>
> [Was MS Support aware of the fact that you had two AV apps installed?]
>
> Were all components of McAfee Security (Center) and/or SS w/AV running in
> the background when you installed WinXP SP3 roughly three months ago (I
> assume)?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> Paul D UK wrote:
> > Hello, I'm having a rather trying time trying to get Windows Update to
> > work.
> > I have no visible problem, as I get no error message, but I have not
> > recieved a single update for roughly three months. I have raised a ticket
> > with Microsoft support, however after much playing around they came to the
> > conclusion that my machine was up to date. I beg to differ on this, i've
> > looked at the catalogue and this would suggest that I'm due quite a few. I
> > have Windows XP Pro, to SP3 status, I have McAfee security installed as
> > well
> > as Webroot Spysweeper with Antivirus and now thanks to Microsoft I also
> > have
> > an AntiMalware checker. I've tried running Windows Update with these
> > services turned on and off with no success. Please can someone help me.
> > Thanks.
>
>

Hello again PA Bear, I have now uninstalled McAfee, re-started twice,
disabled Webroot for the duration of the Windows Update session. All to no
effect. I would point out that McAfee and Webroot have happily co-habitated
for the last couple of years with no ill effects. I still show no updates
required.
--
If beer is the answer, I''''m gonna love the question


"PA Bear [MS MVP]" wrote:

> > have Windows XP Pro, to SP3 status, I have McAfee security installed as
> > well
> > as Webroot Spysweeper with Antivirus
>
> The fact that you have two (2) anti-virus applications installed and loading
> at boot could have something to do with it. Uninstall one of them
> (preferably the one you've not purchased; e.g., McAfee Security Center
> freebie from your ISP?) via Add/Remove Programs, reboot twice, and see if
> the behavior persists?
>
> [Was MS Support aware of the fact that you had two AV apps installed?]
>
> Were all components of McAfee Security (Center) and/or SS w/AV running in
> the background when you installed WinXP SP3 roughly three months ago (I
> assume)?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> Paul D UK wrote:
> > Hello, I'm having a rather trying time trying to get Windows Update to
> > work.
> > I have no visible problem, as I get no error message, but I have not
> > recieved a single update for roughly three months. I have raised a ticket
> > with Microsoft support, however after much playing around they came to the
> > conclusion that my machine was up to date. I beg to differ on this, i've
> > looked at the catalogue and this would suggest that I'm due quite a few. I
> > have Windows XP Pro, to SP3 status, I have McAfee security installed as
> > well
> > as Webroot Spysweeper with Antivirus and now thanks to Microsoft I also
> > have
> > an AntiMalware checker. I've tried running Windows Update with these
> > services turned on and off with no success. Please can someone help me.
> > Thanks.
>
>

Paul,

Initiate a manual attempt at updating from Start > Windows Update [or
Microsoft Update, if the system is opted in to that]
When/if no updates are detected, close Internet Explorer.
Open the WindowsUpdate.log located in WINDOWS.
Scroll all the way to the bottom of it for the latest entries.
Copy and paste at least the 50 or so lines into your reply, please.

For some info as to what the WindowsUpdate.log is all about -

How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093


MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============



Paul D UK wrote:

> Hello again PA Bear, I have now uninstalled McAfee, re-started twice,
> disabled Webroot for the duration of the Windows Update session. All to no
> effect. I would point out that McAfee and Webroot have happily co-habitated
> for the last couple of years with no ill effects. I still show no updates
> required.

Hello MowGreen, Done as requested, please find below


2009-01-12 23:01:16:500 5664 1084 Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setu p.inf
2009-01-12 23:01:16:515 5664 1084 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 7.2.6001.788, required version
= 7.2.6001.788
2009-01-12 23:01:16:515 5664 1084 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 7.2.6001.788, required
version = 7.2.6001.788
2009-01-12 23:01:16:515 5664 1084 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.2.6001.788, required
version = 7.2.6001.788
2009-01-12 23:01:16:515 5664 1084 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 7.2.6001.788, required
version = 7.2.6001.788
2009-01-12 23:01:16:515 5664 1084 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.2.6001.788, required
version = 7.2.6001.788
2009-01-12 23:01:16:515 5664 1084 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.2.6001.788, required
version = 7.2.6001.788
2009-01-12 23:01:16:515 5664 1084 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 7.2.6001.788, required
version = 7.2.6001.788
2009-01-12 23:01:16:515 5664 1084 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.2.6001.788, required
version = 7.2.6001.788
2009-01-12 23:01:16:515 5664 1084 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 7.2.6001.788, required
version = 7.2.6001.788
2009-01-12 23:01:16:515 5664 1084 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.2.6001.788, required
version = 7.2.6001.788
2009-01-12 23:01:16:515 5664 1084 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 7.2.6001.788, required version
= 7.2.6001.788
2009-01-12 23:01:16:515 5664 1084 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 7.2.6001.788, required
version = 7.2.6001.788
2009-01-12 23:01:16:515 5664 1084 Setup * IsUpdateRequired = No
2009-01-12 23:06:10:500 5664 1084 Misc =========== Logging initialized
(build: 7.2.6001.788, tz: -0000) ===========
2009-01-12 23:06:10:500 5664 1084 Misc = Process: C:\Program
Files\Internet Explorer\IEXPLORE.EXE
2009-01-12 23:06:10:500 5664 1084 Misc = Module:
C:\WINDOWS\system32\wuapi.dll
2009-01-12 23:06:10:500 5664 1084 COMAPI -------------
2009-01-12 23:06:10:500 5664 1084 COMAPI -- START -- COMAPI: Search
[ClientId = WindowsUpdate]
2009-01-12 23:06:10:500 5664 1084 COMAPI ---------
2009-01-12 23:06:10:531 1452 960 Agent *************
2009-01-12 23:06:10:531 1452 960 Agent ** START ** Agent: Finding updates
[CallerId = WindowsUpdate]
2009-01-12 23:06:10:531 1452 960 Agent *********
2009-01-12 23:06:10:531 1452 960 Agent * Online = Yes; Ignore download
priority = No
2009-01-12 23:06:10:546 5664 1084 COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = WindowsUpdate]
2009-01-12 23:06:10:562 1452 960 Agent * Criteria = "IsInstalled=0 and
IsHidden=0"
2009-01-12 23:06:10:562 1452 960 Agent * ServiceID =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2009-01-12 23:06:10:562 1452 960 Agent * Search Scope = {Machine}
2009-01-12 23:06:10:984 1452 960 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2009-01-12 23:06:11:046 1452 960 Misc Microsoft signed: Yes
2009-01-12 23:06:11:187 1452 960 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2009-01-12 23:06:11:203 1452 960 Misc Microsoft signed: Yes
2009-01-12 23:06:11:218 1452 960 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2009-01-12 23:06:11:218 1452 960 PT + ServiceId =
{9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
https://update.microsoft.com/v6/Clie...ce/client.asmx
2009-01-12 23:06:14:859 1452 960 Agent * Found 0 updates and 13 categories
in search; evaluated appl. rules of 151 out of 212 deployed entities
2009-01-12 23:06:14:859 1452 960 Agent *********
2009-01-12 23:06:14:859 1452 960 Agent ** END ** Agent: Finding updates
[CallerId = WindowsUpdate]
2009-01-12 23:06:14:859 1452 960 Agent *************
2009-01-12 23:06:14:890 5664 17d8 COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = WindowsUpdate]
2009-01-12 23:06:14:890 5664 17d8 COMAPI - Updates found = 0
2009-01-12 23:06:14:890 5664 17d8 COMAPI ---------
2009-01-12 23:06:14:890 5664 17d8 COMAPI -- END -- COMAPI: Search
[ClientId = WindowsUpdate]
2009-01-12 23:06:14:890 5664 17d8 COMAPI -------------
2009-01-12 23:06:14:890 5664 1084 COMAPI -------------
2009-01-12 23:06:14:890 5664 1084 COMAPI -- START -- COMAPI: Search
[ClientId = WindowsUpdate]
2009-01-12 23:06:14:890 5664 1084 COMAPI ---------
2009-01-12 23:06:14:906 1452 960 Agent *************
2009-01-12 23:06:14:906 1452 960 Agent ** START ** Agent: Finding updates
[CallerId = WindowsUpdate]
2009-01-12 23:06:14:906 1452 960 Agent *********
2009-01-12 23:06:14:906 1452 960 Agent * Online = No; Ignore download
priority = No
2009-01-12 23:06:14:906 1452 960 Agent * Criteria = "IsInstalled = 0 and
IsHidden = 1"
2009-01-12 23:06:14:906 1452 960 Agent * ServiceID =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2009-01-12 23:06:14:906 1452 960 Agent * Search Scope = {Machine}
2009-01-12 23:06:14:906 5664 1084 COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = WindowsUpdate]
2009-01-12 23:06:15:078 1452 960 Agent * Found 0 updates and 13 categories
in search; evaluated appl. rules of 31 out of 212 deployed entities
2009-01-12 23:06:15:078 1452 960 Agent *********
2009-01-12 23:06:15:078 1452 960 Agent ** END ** Agent: Finding updates
[CallerId = WindowsUpdate]
2009-01-12 23:06:15:078 1452 960 Agent *************
2009-01-12 23:06:15:093 5664 17d8 COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = WindowsUpdate]
2009-01-12 23:06:15:093 5664 17d8 COMAPI - Updates found = 0
2009-01-12 23:06:15:093 5664 17d8 COMAPI ---------
2009-01-12 23:06:15:093 5664 17d8 COMAPI -- END -- COMAPI: Search
[ClientId = WindowsUpdate]
2009-01-12 23:06:15:093 5664 17d8 COMAPI -------------
2009-01-12 23:06:19:859 1452 960 Report REPORT EVENT:
{0A88CC10-65FE-4FFF-9B48-32B6B0070BB8} 2009-01-12
23:06:14:859-0000 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 WindowsUpdate Success Software
Synchronization Windows Update Client successfully detected 0 updates.

Hope this helps
--
If beer is the answer, I''''m gonna love the question


"MowGreen [MVP]" wrote:

> Paul,
>
> Initiate a manual attempt at updating from Start > Windows Update [or
> Microsoft Update, if the system is opted in to that]
> When/if no updates are detected, close Internet Explorer.
> Open the WindowsUpdate.log located in WINDOWS.
> Scroll all the way to the bottom of it for the latest entries.
> Copy and paste at least the 50 or so lines into your reply, please.
>
> For some info as to what the WindowsUpdate.log is all about -
>
> How to read the Windowsupdate.log file
> http://support.microsoft.com/kb/902093
>
>
> MowGreen [MVP 2003-2009]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Paul D UK wrote:
>
> > Hello again PA Bear, I have now uninstalled McAfee, re-started twice,
> > disabled Webroot for the duration of the Windows Update session. All to no
> > effect. I would point out that McAfee and Webroot have happily co-habitated
> > for the last couple of years with no ill effects. I still show no updates
> > required.
>

Hello again MowGreen, I might point out that this log file goes right back to
the 7th Oct, ie when I was still receiving updates. Just in case it helps, I
can just about decipher a successful installation in the log.
--
If beer is the answer, I''''m gonna love the question


"MowGreen [MVP]" wrote:

> Paul,
>
> Initiate a manual attempt at updating from Start > Windows Update [or
> Microsoft Update, if the system is opted in to that]
> When/if no updates are detected, close Internet Explorer.
> Open the WindowsUpdate.log located in WINDOWS.
> Scroll all the way to the bottom of it for the latest entries.
> Copy and paste at least the 50 or so lines into your reply, please.
>
> For some info as to what the WindowsUpdate.log is all about -
>
> How to read the Windowsupdate.log file
> http://support.microsoft.com/kb/902093
>
>
> MowGreen [MVP 2003-2009]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Paul D UK wrote:
>
> > Hello again PA Bear, I have now uninstalled McAfee, re-started twice,
> > disabled Webroot for the duration of the Windows Update session. All to no
> > effect. I would point out that McAfee and Webroot have happily co-habitated
> > for the last couple of years with no ill effects. I still show no updates
> > required.
>

There's nothing in the WU.log to indicate that any needed updates were
detected. Please click Start > Run > then copy&paste the below into the
Open: line and click OK or press Enter

%windir%\softwaredistribution\reportingevents.log

That log shows all successful updates installed by Automatic Updates.
Please post at least the last 20 or so lines of that log, Paul.


MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============



Paul D UK wrote:

> Hello again MowGreen, I might point out that this log file goes right back to
> the 7th Oct, ie when I was still receiving updates. Just in case it helps, I
> can just about decipher a successful installation in the log.