Windows update repeats the same installation indefinitely

OS: Windows XP Pro SP2 version 5.1.2600

Prob: The recent XP security update (KB883939) (KB891781) although were
successfully updated (as verified by the Installation History) kept
re-appearing in Windows Update to be installed again.

Resolution: I've turn off microsoft pop-up blocker, norton anti-virus,
microsoft anti-spyware, rebooting, custom install, express install, hide the
updates, restore the updates, BUT still receive the same Windows Update
prompt to install again. (despite having successfully installed time and
again). I've no other 3rd-party monitoring tools running in the background.

Any help is much appreciated. Thank you

I'm getting the same problem. I've seen it on two machines now.
Currently on XP Pro SP2 with updates KB887980 (update for Office 2003) &
KB896999 (Update for Outlook 2003 Junkmail).
I had it yesterday on an XP home SP2 PC with the Windows Installer Update.

It get the yellow shield in my systray saying Updates are availble to
install. I install them. 30 seconds later the same icon is back in the
systray. If I re-run Windows update, it shows the same updates as available
to download / install.

"Melvyn" wrote:

> OS: Windows XP Pro SP2 version 5.1.2600
>
> Prob: The recent XP security update (KB883939) (KB891781) although were
> successfully updated (as verified by the Installation History) kept
> re-appearing in Windows Update to be installed again.
>
> Resolution: I've turn off microsoft pop-up blocker, norton anti-virus,
> microsoft anti-spyware, rebooting, custom install, express install, hide the
> updates, restore the updates, BUT still receive the same Windows Update
> prompt to install again. (despite having successfully installed time and
> again). I've no other 3rd-party monitoring tools running in the background.
>
> Any help is much appreciated. Thank you

"Melvyn" wrote:

> OS: Windows XP Pro SP2 version 5.1.2600
>
> Prob: The recent XP security update (KB883939) (KB891781) although were
> successfully updated (as verified by the Installation History) kept
> re-appearing in Windows Update to be installed again.
>
> Resolution: I've turn off microsoft pop-up blocker, norton anti-virus,
> microsoft anti-spyware, rebooting, custom install, express install, hide the
> updates, restore the updates, BUT still receive the same Windows Update
> prompt to install again. (despite having successfully installed time and
> again). I've no other 3rd-party monitoring tools running in the background.
>
> Any help is much appreciated. Thank you

Hi Melvyn!
I have the same problem, downloading and installing KB883939. It keeps
reappearing on the available updates list. I notified Micosoft about it, and
the Support Professional gave me a bunch of fixes to try (which I am
reluctant to do because I might have new problems it they don't work). I was
told to do the following:
1. Delete the WUTEMP folder.
2. Register the (9) Active X control files.(Registry)
3. Rename the Software Distribution folder.
4. Reinstall Internet Explorer 6.
I hope there is an easier way.

"Melvyn" wrote:

> OS: Windows XP Pro SP2 version 5.1.2600
>
> Prob: The recent XP security update (KB883939) (KB891781) although were
> successfully updated (as verified by the Installation History) kept
> re-appearing in Windows Update to be installed again.
>
> Resolution: I've turn off microsoft pop-up blocker, norton anti-virus,
> microsoft anti-spyware, rebooting, custom install, express install, hide the
> updates, restore the updates, BUT still receive the same Windows Update
> prompt to install again. (despite having successfully installed time and
> again). I've no other 3rd-party monitoring tools running in the background.
>
> Any help is much appreciated. Thank you

Hi Snuggles,
My WUTEMP folder is empty. My last attempt at the registry screwed up my PC.
I've given up on this issue since no MVP could offer a resolution. Hence, I
un-installed my SP2, in order to re-install my XP and patched the whole
system again to SP2. Damn it! Took me 2 days to get my system up again, but
I'm glad the Update issue is successfully resolved. I quite sure this is an
XP Update bug and hopefully Microsoft has a resolution for this. (should this
bug happen again)

"Snuggles" wrote:

> Hi Melvyn!
> I have the same problem, downloading and installing KB883939. It keeps
> reappearing on the available updates list. I notified Micosoft about it, and
> the Support Professional gave me a bunch of fixes to try (which I am
> reluctant to do because I might have new problems it they don't work). I was
> told to do the following:
> 1. Delete the WUTEMP folder.
> 2. Register the (9) Active X control files.(Registry)
> 3. Rename the Software Distribution folder.
> 4. Reinstall Internet Explorer 6.
> I hope there is an easier way.
>
> "Melvyn" wrote:
>
> > OS: Windows XP Pro SP2 version 5.1.2600
> >
> > Prob: The recent XP security update (KB883939) (KB891781) although were
> > successfully updated (as verified by the Installation History) kept
> > re-appearing in Windows Update to be installed again.
> >
> > Resolution: I've turn off microsoft pop-up blocker, norton anti-virus,
> > microsoft anti-spyware, rebooting, custom install, express install, hide the
> > updates, restore the updates, BUT still receive the same Windows Update
> > prompt to install again. (despite having successfully installed time and
> > again). I've no other 3rd-party monitoring tools running in the background.
> >
> > Any help is much appreciated. Thank you

I eventually fixed mine by opening an Office app and using "detect & repair"
(under help).

I found in the Windows update logs that the two updates were actually
failing to install, but Windows update wasn't telling me this. Fixing the
Office install allowed the updates to install OK.

Regards

Chris Horn


"Chris Horn" wrote:

> I'm getting the same problem. I've seen it on two machines now.
> Currently on XP Pro SP2 with updates KB887980 (update for Office 2003) &
> KB896999 (Update for Outlook 2003 Junkmail).
> I had it yesterday on an XP home SP2 PC with the Windows Installer Update.
>
> It get the yellow shield in my systray saying Updates are availble to
> install. I install them. 30 seconds later the same icon is back in the
> systray. If I re-run Windows update, it shows the same updates as available
> to download / install.
>
> "Melvyn" wrote:
>
> > OS: Windows XP Pro SP2 version 5.1.2600
> >
> > Prob: The recent XP security update (KB883939) (KB891781) although were
> > successfully updated (as verified by the Installation History) kept
> > re-appearing in Windows Update to be installed again.
> >
> > Resolution: I've turn off microsoft pop-up blocker, norton anti-virus,
> > microsoft anti-spyware, rebooting, custom install, express install, hide the
> > updates, restore the updates, BUT still receive the same Windows Update
> > prompt to install again. (despite having successfully installed time and
> > again). I've no other 3rd-party monitoring tools running in the background.
> >
> > Any help is much appreciated. Thank you

"Snuggles" <> wrote in message news:2B894287-C9BD-40B0-A4B5-...
> Hi Melvyn!
> I have the same problem, downloading and installing KB883939. It keeps
> reappearing on the available updates list. I notified Micosoft about it, and
> the Support Professional gave me a bunch of fixes to try (which I am
> reluctant to do because I might have new problems it they don't work). I was
> told to do the following:
> 1. Delete the WUTEMP folder.
> 2. Register the (9) Active X control files.(Registry)
> 3. Rename the Software Distribution folder.
> 4. Reinstall Internet Explorer 6.
> I hope there is an easier way.


First of all make sure that you do have "the same problem",
identical in all respects, otherwise create your own thread
with a more specific Subject, rather than trying to piggyback
your issue on an OP's details.


Try uninstalling the update?

A likely explanation for this symptom is that the final copying
of one or more of the modules which the update changes
was blocked by the security software (which was disabled
only after the problem happened.) Then the update would
be reoffered because of the regression but unable to be
properly installed because it was already partially installed.

There is an option on the update tool which allows users
to force an update to be installed (to override regression
checks) but AFAIK it is only ever used manually.

Uninstalling the update would restore the versions of the modules
which were present before the first install attempt and make the
second attempt more likely to succeed.


HTH

Robert Aldwinckle
---


>
> "Melvyn" wrote:
>
>> OS: Windows XP Pro SP2 version 5.1.2600
>>
>> Prob: The recent XP security update (KB883939) (KB891781) although were
>> successfully updated (as verified by the Installation History) kept
>> re-appearing in Windows Update to be installed again.
>>
>> Resolution: I've turn off microsoft pop-up blocker, norton anti-virus,
>> microsoft anti-spyware, rebooting, custom install, express install, hide the
>> updates, restore the updates, BUT still receive the same Windows Update
>> prompt to install again. (despite having successfully installed time and
>> again). I've no other 3rd-party monitoring tools running in the background.
>>
>> Any help is much appreciated. Thank you

The reason this is happening is probably that Windows "Office Source Engine"
Service has been disabled. Suggest you right click on My Computer, open up
"Services" under "Services and Applications" and double click on the "Office
Source Engine".

1. Set the Startup type to be Automatic
2. Manually start the service.

Unless I'm very much mistaken, you will find that any current and future
office updates will install without any further complaint. Reinitialising
Office as others have suggested will fix the problem, but it's a bit of a
sledgehammer solution.

Regards
Martin Short
London

"Ray" wrote:

> I have had all these problems of late. I narrowed it down to Windows
> Installer 3.1 v2.
>
> If its installed I can not install, repair ormodify any Office products
> Office pro 2003 or Visio 2002. Windows Update and Office Update both fail.
> And MS Error reporting gets stuck half way through. Uninstall Windows
> Installer 3.1 V2 and all works fine except I have to do a Repair on Office.
>
> Installer 3.1 V2 does not effect any other applications for Install, Repair
> or Update just Microsofts Own Apps. Makes you wonder if after creating this
> update if they actually did an install, repair or update.
>
> I'll try your suggestion though.
>
>
> "TC" wrote:
>
> > Maybe I'm a little late on this one but I've been struggling for a while now
> > and finally found my cure.
> >
> > I was receiving the same error message when updating Office 2003. I went so
> > far as to turn off automatic updates. My original problem was with the "Junk
> > Email Filter Update" and "Update for Office 2003" but today I had problems
> > with a McAfee update. Painful to say the least!
> >
> > I ended up fixing all of my update problems by repairing my "Internet
> > Explorer and Outlook Express" using information in KB318378 which I had to
> > use in the past when my AOL software would not play right with IE.
> >
> > I did a Start/Run and in the open box typed: "sfc /scannow" (no quotes) c/r
> >
> > It takes 10 to 15 minutes to run but that cured my problems. Basically I
> > believe it reinstalls IE to its original state. Now all of my updates are
> > installed and I've turned all automatic update options back on. I've gotta
> > remember to try this first the next time I get weird failures. It would save
> > a lot of my time and it sure beats reloading system software (my next option).
> >
> > Hope that helps you and good luck!
> >
> > TC
> >
> > "Maarten" wrote:
> >
> > > Hi!
> > >
> > > I'm trying to update my installation of Office 2003, but there are four
> > > updates that don't want to install. These are:
> > > - Security Update for Word 2003 (KB887979)
> > > - Update for Outlook 2003 Junk Email Filter (KB896999)
> > > - Update for Office 2003 (KB887980)
> > > - Update for Office 2003 (KB885828)
> > >
> > > I tried Office Update, the new Microsoft Update, downloading the
> > > installation files by hand from the administrative site, but they always fail
> > > with errorcode 0x80070670. I can't find anything on this errorcode, so could
> > > someone please enlighten me?
> > >
> > > Thanks in advance.

"Melvyn" wrote:

> OS: Windows XP Pro SP2 version 5.1.2600
>
> Prob: The recent XP security update (KB883939) (KB891781) although were
> successfully updated (as verified by the Installation History) kept
> re-appearing in Windows Update to be installed again.
>
> Resolution: I've turn off microsoft pop-up blocker, norton anti-virus,
> microsoft anti-spyware, rebooting, custom install, express install, hide the
> updates, restore the updates, BUT still receive the same Windows Update
> prompt to install again. (despite having successfully installed time and
> again). I've no other 3rd-party monitoring tools running in the background.
>
> Any help is much appreciated. Thank you