Windows Update Service (Automatic Updates) does not run

Hi,

We have got ourselves into a sticky situation here. One of our customers
claims that his Windows Update stops working after he installs one of our
solutions. We checked the usual problem points like MSXML but found nothing.
Here is the detailed analysis of the behavior.

The Automatic Updates service is shutdown initially. We start the service
using the Services MMC Snap-in. The service starts normally and after a
while(probably a minute after) it shuts down automatically.

I have no clue on where and what to start looking at. Any help is greatly
appreciated.
--
Vagmi
http://geekswithblogs.net/vagmi.mudumbai

"Vagmi Mudumbai" <> wrote in message
news:6CB12A30-4D4F-4665-A3C0-...
> Hi,
>
> We have got ourselves into a sticky situation here. One of our customers
> claims that his Windows Update stops working after he installs one of our
> solutions. We checked the usual problem points like MSXML but found nothing.
> Here is the detailed analysis of the behavior.
>
> The Automatic Updates service is shutdown initially. We start the service
> using the Services MMC Snap-in. The service starts normally and after a
> while(probably a minute after) it shuts down automatically.

What exactly is the symptom of this?
Is it the service that stops or something else (such as wuauclt.exe)
E.g. if you enter in a command window

sc queryex wuauserv

what do you see?



>
> I have no clue on where and what to start looking at. Any help is greatly
> appreciated.

Any clues in the Event log (any of the logs.)

Any clues in any of the text logs associated with WU?

Tip: to see what else is happening with that service, including
being aware of any additional logs which might be kept about it,
Run... filemon (freeware from SysInternals) filtering on svchost
(That unfortunately, is the finest granularity we can get to tracing
the actions of the wuauserv service independently.)
Actually if you wanted to see how both wuauserv and wuauclt
interact it would probably be a good idea to filter on both at the
same time (e.g. enter both in the Include: box and separate them
by a semicolon ( )


Good luck

Robert Aldwinckle
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