windows update stopped working, mbsa2.1 says "computer not found"

hi, i'm looking for some advice,

windows update has completely stopped working for me. The page loads, the
browser status bar shows "Done" - but the page stays at:

"Checking if your computer has the latest version of Windows updating
software for use with the website…" - and does nothing.

so I installed baseline security analyzer to check things out. When it
first opens, under the scan section it shows my computer name as "\*error*"
- I enter it manually or enter the IP address and hit scan - it returns and
says "Computer not found"

I'm running XP pro, sp-3....

Any advice where to start to get scanning or updating my computer please?

Thanks a lot,
th

You may be seeing the affects of a hijackware infection (cf.
http://aumha.net/viewtopic.php?f=48&t=37919).

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

2. Run this online scan (in safe mode w/networking, if need be):
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or other appropriate forums.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

trehug wrote:
> hi, i'm looking for some advice,
>
> windows update has completely stopped working for me. The page loads, the
> browser status bar shows "Done" - but the page stays at:
>
> "Checking if your computer has the latest version of Windows updating
> software for use with the website…" - and does nothing.
>
> so I installed baseline security analyzer to check things out. When it
> first opens, under the scan section it shows my computer name as
> "\*error*"
> - I enter it manually or enter the IP address and hit scan - it returns
> and
> says "Computer not found"
>
> I'm running XP pro, sp-3....
>
> Any advice where to start to get scanning or updating my computer please?
>
> Thanks a lot,
> th