jal,
Download the update from the link on this page and SAVE it, do not RUN
it. It's listed under Installation details :
http://support.microsoft.com/kb/913471
Make sure that all Office executable files are NOT running. You may have
to disable Office from loading on startup. The most effective method
would be to Clean Boot :
How to perform a clean boot in Windows XP
http://support.microsoft.com/kb/310353
After Clean Booting, try installing the update once more.
MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============
jal wrote:
> Hi Everybody
> Today on windows update.
> Security Update for Office XP KB913471 failed to install
>
> Security update for Word 2002 KB905754 &
> Windows Malicious Software Removal Tool March 2006 KB890830
> Both of these installed alright
>
> So what could be the problem with KB913471 installation
> Any help would be welcome thanks
> jal
>