Windows Update won't download updates (error 0x80246008)

On my Dutch Windows XP Home version 2002 + SP2, I have switched on
"Automatic Updates".

Recently the shield of the update-function appears in the system tray
but download stucks at 0%.

When I got to the Windows Update Page on the Microsoft website I could
check for available updates, but when I try to download and install some
of them the download fails. In the update history I saw that the last
successful installation of an update was on August 14 2005. The first
update that failed to download and install was on September 14 2005.
When I check the status details I see all the update failed with error
code 0x80246008.

In this group I saw many people do have trouble with Windows update but
in all the replies I read there was not an solution for the problem I
encountered.

Today I managed to download some of the essential updates manually from
de MS website flowing the lead to de KB-number as suggested in some of
the messages I read.



Does anyone know if this is a common problem that is already known by
Microsoft?

Does anyone know a final solution or this problem?



Regards,

Gerrit.

I posted the "temporary solution" today, but I'm looking for a better fix too.
Do you have a Symantec product like Norton Systemworks, Anti-Virus or
LiveUpdate installed on your machine? It's just a wild guess on my part but
these may be causing the problem. I'm going to check if Symantec is aware of
any "known issues" with their Norton-software and its interface with
Microsoft or Windows update; if the answer is "yes", then I'll post again.
"Gerrit" wrote:

> On my Dutch Windows XP Home version 2002 + SP2, I have switched on
> "Automatic Updates".
>
> Recently the shield of the update-function appears in the system tray
> but download stucks at 0%.
>
> When I got to the Windows Update Page on the Microsoft website I could
> check for available updates, but when I try to download and install some
> of them the download fails. In the update history I saw that the last
> successful installation of an update was on August 14 2005. The first
> update that failed to download and install was on September 14 2005.
> When I check the status details I see all the update failed with error
> code 0x80246008.
>
> In this group I saw many people do have trouble with Windows update but
> in all the replies I read there was not an solution for the problem I
> encountered.
>
> Today I managed to download some of the essential updates manually from
> de MS website flowing the lead to de KB-number as suggested in some of
> the messages I read.
>
>
>
> Does anyone know if this is a common problem that is already known by
> Microsoft?
>
> Does anyone know a final solution or this problem?
>
>
>
> Regards,
>
> Gerrit.
>
>
>

jpmac wrote;
my automatic updates and manual updates stoped working on Sept. 13th 2005.
I have Nortons anti virus software installed and I also have spotbot popup
blocked and have nott had any problems with update downloads.

"jmac26" wrote:

> I posted the "temporary solution" today, but I'm looking for a better fix too.
> Do you have a Symantec product like Norton Systemworks, Anti-Virus or
> LiveUpdate installed on your machine? It's just a wild guess on my part but
> these may be causing the problem. I'm going to check if Symantec is aware of
> any "known issues" with their Norton-software and its interface with
> Microsoft or Windows update; if the answer is "yes", then I'll post again.
> "Gerrit" wrote:
>
> > On my Dutch Windows XP Home version 2002 + SP2, I have switched on
> > "Automatic Updates".
> >
> > Recently the shield of the update-function appears in the system tray
> > but download stucks at 0%.
> >
> > When I got to the Windows Update Page on the Microsoft website I could
> > check for available updates, but when I try to download and install some
> > of them the download fails. In the update history I saw that the last
> > successful installation of an update was on August 14 2005. The first
> > update that failed to download and install was on September 14 2005.
> > When I check the status details I see all the update failed with error
> > code 0x80246008.
> >
> > In this group I saw many people do have trouble with Windows update but
> > in all the replies I read there was not an solution for the problem I
> > encountered.
> >
> > Today I managed to download some of the essential updates manually from
> > de MS website flowing the lead to de KB-number as suggested in some of
> > the messages I read.
> >
> >
> >
> > Does anyone know if this is a common problem that is already known by
> > Microsoft?
> >
> > Does anyone know a final solution or this problem?
> >
> >
> >
> > Regards,
> >
> > Gerrit.
> >
> >
> >

Gerrit wrote:

> On my Dutch Windows XP Home version 2002 + SP2, I have switched on
> "Automatic Updates".
>
> Recently the shield of the update-function appears in the system tray
> but download stucks at 0%.
>
> When I got to the Windows Update Page on the Microsoft website I could
> check for available updates, but when I try to download and install some
> of them the download fails. In the update history I saw that the last
> successful installation of an update was on August 14 2005. The first
> update that failed to download and install was on September 14 2005.
> When I check the status details I see all the update failed with error
> code 0x80246008.
Hi,

Please try the steps in this article:

The necessary services are disabled or unavailable. Error 0x80246008
http://update.microsoft.com/windowsu...icleid=9&ln=en


If the "Background Intelligent Transfer Service" (BITS) service doesn't
start, try this:

Start Regedit.exe (from Start/Run)

Locate the registry key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\BackupRestore\

Create the following key if it does not exist:
FilesNotToBackup

so you have this path when finished:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l
\BackupRestore\FilesNotToBackup\




--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scr...r/default.mspx

jmac26 wrote:
> I posted the "temporary solution" today, but I'm looking for a better
> fix too. Do you have a Symantec product like Norton Systemworks,
> Anti-Virus or LiveUpdate installed on your machine? It's just a wild
> guess on my part but these may be causing the problem. I'm going to
> check if Symantec is aware of any "known issues" with their
> Norton-software and its interface with Microsoft or Windows update;

No I do not have any symantec Products installed in my system.


--
Met vriendelijke groet,
Gerrit

Torgeir Bakken (MVP) wrote:
> Gerrit wrote:
>
>> On my Dutch Windows XP Home version 2002 + SP2, I have switched on
>> "Automatic Updates".
>>
>> Recently the shield of the update-function appears in the system tray
>> but download stucks at 0%.
>>
>> When I got to the Windows Update Page on the Microsoft website I
>> could check for available updates, but when I try to download and
>> install some of them the download fails. In the update history I saw
>> that the last successful installation of an update was on August 14
>> 2005. The first update that failed to download and install was on
>> September 14 2005. When I check the status details I see all the
>> update failed with error code 0x80246008.
> Hi,
>
> Please try the steps in this article:
>
> The necessary services are disabled or unavailable. Error 0x80246008
> http://update.microsoft.com/windowsu...icleid=9&ln=en
>
>
> If the "Background Intelligent Transfer Service" (BITS) service
> doesn't start, try this:
>
> Start Regedit.exe (from Start/Run)
>
> Locate the registry key
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\BackupRestore\
>
> Create the following key if it does not exist:
> FilesNotToBackup
>
> so you have this path when finished:
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l
> \BackupRestore\FilesNotToBackup\

Thank you very much. The BITS (In my Dutch version it is called:
"Automatische achtergrondsoverdrachtservice") had start-up type
"manually". I switched it to Automatic.

Than I tried to start it up using the hyperlink in the services
application. I would not start.

The next thing I did was add the key "FilesNotToBackup" as you
described.



After that I rebooted he system and checked the BITS status again. It
was started.

Finally I started Windows Update again and tried to install an optional
update. It installed successfully.



However there was still a little problem. After I had to reboot reboot
my system (in order to get the update function), I checked the BITS
again. After the last reboot it was switched back to "Manual". Again I
changed it to Automatic and tied to start it up. This time the it
started successfully. Now I am afraid every time my system reboots the
BITS is back to "Manual" in stead of staying on "Automatic". Do you also
have a solution that prevents BITS to keep on switching back to "Manual"
again?




--
Met vriendelijke groet,
Gerrit

"Torgeir Bakken (MVP)" wrote:

> Gerrit wrote:
>
> > On my Dutch Windows XP Home version 2002 + SP2, I have switched on
> > "Automatic Updates".
> >
> > Recently the shield of the update-function appears in the system tray
> > but download stucks at 0%.
> >
> > When I got to the Windows Update Page on the Microsoft website I could
> > check for available updates, but when I try to download and install some
> > of them the download fails. In the update history I saw that the last
> > successful installation of an update was on August 14 2005. The first
> > update that failed to download and install was on September 14 2005.
> > When I check the status details I see all the update failed with error
> > code 0x80246008.
> Hi,
>
> Please try the steps in this article:
>
> The necessary services are disabled or unavailable. Error 0x80246008
> http://update.microsoft.com/windowsu...icleid=9&ln=en
>
>
> If the "Background Intelligent Transfer Service" (BITS) service doesn't
> start, try this:
>
> Start Regedit.exe (from Start/Run)
>
> Locate the registry key
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\BackupRestore\
>
> Create the following key if it does not exist:
> FilesNotToBackup
>
> so you have this path when finished:
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l
> \BackupRestore\FilesNotToBackup\
>
>
>
>
> --
> torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
> Administration scripting examples and an ONLINE version of
> the 1328 page Scripting Guide:
> http://www.microsoft.com/technet/scr...r/default.mspx
>

"Gerrit" wrote:

> jmac26 wrote:
> > I posted the "temporary solution" today, but I'm looking for a better
> > fix too. Do you have a Symantec product like Norton Systemworks,
> > Anti-Virus or LiveUpdate installed on your machine? It's just a wild
> > guess on my part but these may be causing the problem. I'm going to
> > check if Symantec is aware of any "known issues" with their
> > Norton-software and its interface with Microsoft or Windows update;
>
> No I do not have any symantec Products installed in my system.
>
>
> --
> Met vriendelijke groet,
> Gerrit
>
>
>

"jmac26" wrote:

> I posted the "temporary solution" today, but I'm looking for a better fix too.
> Do you have a Symantec product like Norton Systemworks, Anti-Virus or
> LiveUpdate installed on your machine? It's just a wild guess on my part but
> these may be causing the problem. I'm going to check if Symantec is aware of
> any "known issues" with their Norton-software and its interface with
> Microsoft or Windows update; if the answer is "yes", then I'll post again.
> "Gerrit" wrote:
>
> > On my Dutch Windows XP Home version 2002 + SP2, I have switched on
> > "Automatic Updates".
> >
> > Recently the shield of the update-function appears in the system tray
> > but download stucks at 0%.
> >
> > When I got to the Windows Update Page on the Microsoft website I could
> > check for available updates, but when I try to download and install some
> > of them the download fails. In the update history I saw that the last
> > successful installation of an update was on August 14 2005. The first
> > update that failed to download and install was on September 14 2005.
> > When I check the status details I see all the update failed with error
> > code 0x80246008.
> >
> > In this group I saw many people do have trouble with Windows update but
> > in all the replies I read there was not an solution for the problem I
> > encountered.
> >
> > Today I managed to download some of the essential updates manually from
> > de MS website flowing the lead to de KB-number as suggested in some of
> > the messages I read.
> >
> >
> >
> > Does anyone know if this is a common problem that is already known by
> > Microsoft?
> >
> > Does anyone know a final solution or this problem?
> >
> >
> >
> > Regards,
> >
> > Gerrit.
> >
> >
> >

Gerrit wrote:

>
> Thank you very much. The BITS (In my Dutch version it is called:
> "Automatische achtergrondsoverdrachtservice") had start-up type
> "manually". I switched it to Automatic.
>
> Than I tried to start it up using the hyperlink in the services
> application. I would not start.
>
> The next thing I did was add the key "FilesNotToBackup" as you
> described.
>
>
>
> After that I rebooted he system and checked the BITS status again. It
> was started.
>
> Finally I started Windows Update again and tried to install an optional
> update. It installed successfully.

Great :-)


> However there was still a little problem. After I had to reboot reboot
> my system (in order to get the update function), I checked the BITS
> again. After the last reboot it was switched back to "Manual". Again I
> changed it to Automatic and tied to start it up. This time the it
> started successfully. Now I am afraid every time my system reboots the
> BITS is back to "Manual" in stead of staying on "Automatic". Do you also
> have a solution that prevents BITS to keep on switching back to "Manual"
> again?

BITS is supposed to be in "Manual", Windows Update/Automatic Update
starts BITS when needed.



--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scr...r/default.mspx