Windows update won't run because the computer won't recognize the

Hi! My wifes notebook has been working fine for over a year, with no problems
with the computer or in downloading Windows updates! She has XP Home w/
Service pack 2. Last week I went to run Windows Update and instead of the
screen with my update choices, a screen came up with the following
message.........."Thank you for your interest in the Windows Update Program,
You must have a Microsoft Operating System to run Windows
Update".........Wow! I must have a Mac! My first reaction was to check the
services that are dependant on Windows update to run. Background Intelligence
and Windows Update are in auto and started! Are there any other Services that
must be running...that may have been turned off? Microsoft wants me to go in
and do some serious editing of the registry...which I don't have the
experiancein, and think is crazy at this juncture!. Thanks, Bill

Do you have Nortons on this PC
"Bostonfan49" <> wrote in message
news:FB2F3DAD-A86E-4EC4-8AA0-...
> Hi! My wifes notebook has been working fine for over a year, with no
> problems
> with the computer or in downloading Windows updates! She has XP Home w/
> Service pack 2. Last week I went to run Windows Update and instead of the
> screen with my update choices, a screen came up with the following
> message.........."Thank you for your interest in the Windows Update
> Program,
> You must have a Microsoft Operating System to run Windows
> Update".........Wow! I must have a Mac! My first reaction was to check the
> services that are dependant on Windows update to run. Background
> Intelligence
> and Windows Update are in auto and started! Are there any other Services
> that
> must be running...that may have been turned off? Microsoft wants me to go
> in
> and do some serious editing of the registry...which I don't have the
> experiancein, and think is crazy at this juncture!. Thanks, Bill

Keith, thanks...Yes, Norton AV & Firewall came pre loaded/IBM R51
notebook...I don't think I changed any settings..? Also no Windows update
error...just the weird message from WU....

"Keith AH" wrote:

> Do you have Nortons on this PC
> "Bostonfan49" <> wrote in message
> news:FB2F3DAD-A86E-4EC4-8AA0-...
> > Hi! My wifes notebook has been working fine for over a year, with no
> > problems
> > with the computer or in downloading Windows updates! She has XP Home w/
> > Service pack 2. Last week I went to run Windows Update and instead of the
> > screen with my update choices, a screen came up with the following
> > message.........."Thank you for your interest in the Windows Update
> > Program,
> > You must have a Microsoft Operating System to run Windows
> > Update".........Wow! I must have a Mac! My first reaction was to check the
> > services that are dependant on Windows update to run. Background
> > Intelligence
> > and Windows Update are in auto and started! Are there any other Services
> > that
> > must be running...that may have been turned off? Microsoft wants me to go
> > in
> > and do some serious editing of the registry...which I don't have the
> > experiancein, and think is crazy at this juncture!. Thanks, Bill
>
>
>

First, It is Norton, not Nortons.
Second, it has no effect on Windows update.

You make not like Norton products, but don't blame every problem you see on
it.

Bobby

"Keith AH" <> wrote in message
news:uIyCb$...
> Do you have Nortons on this PC
> "Bostonfan49" <> wrote in message
> news:FB2F3DAD-A86E-4EC4-8AA0-...
>> Hi! My wifes notebook has been working fine for over a year, with no
>> problems
>> with the computer or in downloading Windows updates! She has XP Home w/
>> Service pack 2. Last week I went to run Windows Update and instead of the
>> screen with my update choices, a screen came up with the following
>> message.........."Thank you for your interest in the Windows Update
>> Program,
>> You must have a Microsoft Operating System to run Windows
>> Update".........Wow! I must have a Mac! My first reaction was to check
>> the
>> services that are dependant on Windows update to run. Background
>> Intelligence
>> and Windows Update are in auto and started! Are there any other Services
>> that
>> must be running...that may have been turned off? Microsoft wants me to go
>> in
>> and do some serious editing of the registry...which I don't have the
>> experiancein, and think is crazy at this juncture!. Thanks, Bill
>
>

http://www.broadbandreports.com/foru...=9999~start=40

"NoNoBadDog!" <no_@spam_verizon.net> wrote in message
news:%...
> First, It is Norton, not Nortons.
> Second, it has no effect on Windows update.
>
> You make not like Norton products, but don't blame every problem you see
> on it.
>
> Bobby
>
> "Keith AH" <> wrote in message
> news:uIyCb$...
>> Do you have Nortons on this PC
>> "Bostonfan49" <> wrote in message
>> news:FB2F3DAD-A86E-4EC4-8AA0-...
>>> Hi! My wifes notebook has been working fine for over a year, with no
>>> problems
>>> with the computer or in downloading Windows updates! She has XP Home w/
>>> Service pack 2. Last week I went to run Windows Update and instead of
>>> the
>>> screen with my update choices, a screen came up with the following
>>> message.........."Thank you for your interest in the Windows Update
>>> Program,
>>> You must have a Microsoft Operating System to run Windows
>>> Update".........Wow! I must have a Mac! My first reaction was to check
>>> the
>>> services that are dependant on Windows update to run. Background
>>> Intelligence
>>> and Windows Update are in auto and started! Are there any other Services
>>> that
>>> must be running...that may have been turned off? Microsoft wants me to
>>> go in
>>> and do some serious editing of the registry...which I don't have the
>>> experiancein, and think is crazy at this juncture!. Thanks, Bill
>>
>>
>
>

"Bostonfan49" <> wrote in message
news:FB2F3DAD-A86E-4EC4-8AA0-...
> Hi! My wifes notebook has been working fine for over a year, with no problems
> with the computer or in downloading Windows updates! She has XP Home w/
> Service pack 2. Last week I went to run Windows Update and instead of the
> screen with my update choices, a screen came up with the following
> message.........."Thank you for your interest in the Windows Update Program,
> You must have a Microsoft Operating System to run Windows
> Update".........Wow! I must have a Mac!


I agree that this symptom is probably due to your firewall.
(E.g. firewall interfering with User-Agent header in HTTP request.)
If you don't know how to make your firewall stop doing that
please make sure that you have at least the Windows firewall
enabled before going online with your Norton firewall disabled.


---


> My first reaction was to check the
> services that are dependant on Windows update to run. Background Intelligence
> and Windows Update are in auto and started! Are there any other Services that
> must be running...that may have been turned off? Microsoft wants me to go in
> and do some serious editing of the registry...which I don't have the
> experiancein, and think is crazy at this juncture!. Thanks, Bill