Windows update works - Microsoft update doesn't

My OS is XP Pro SP2, fully patched, with IE7 as browser. Windows update
page works fine but when I accept the offer on that page to install an
Activex add-on and switch to Microsoft update, scanning for updates never
completes. There are no error messages. Any ideas on where the problem
might lie?

Steve

Steve

Have you checked your Microsoftupdate.log for errors? What does it show?

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


"tsc" <> wrote in message
news:...
> My OS is XP Pro SP2, fully patched, with IE7 as browser. Windows
> update page works fine but when I accept the offer on that page to
> install an Activex add-on and switch to Microsoft update, scanning for
> updates never completes. There are no error messages. Any ideas on
> where the problem might lie?
>
> Steve
>

Has MS now started logging in MicrosoftUpdate.log versus WindowsUpdate.log?

"Gerry Cornell" <> wrote in message
news:...
> Steve
>
> Have you checked your Microsoftupdate.log for errors? What does it show?
>
> --
>
> Hope this helps.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
>
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~
>
>
> "tsc" <> wrote in message
> news:...
>> My OS is XP Pro SP2, fully patched, with IE7 as browser. Windows update
>> page works fine but when I accept the offer on that page to install an
>> Activex add-on and switch to Microsoft update, scanning for updates never
>> completes. There are no error messages. Any ideas on where the problem
>> might lie?
>>
>> Steve
>>
>
>

"Gerry Cornell" <> wrote in message
news:...
> Steve
>
> Have you checked your Microsoftupdate.log for errors? What does it show?
>
> --
>
> Hope this helps.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
>
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~
Gerry,

I don't have Microsoftupdate.log. Just WindowsUpdate.log.

Steve

"NewScience" <> wrote in message
news:%...
> Has MS now started logging in MicrosoftUpdate.log versus
> WindowsUpdate.log?
>

No, I just have WindowsUpdate.log.

Steve

Steve

I was given duff information. Look in WindowsUpdate.log

How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

"tsc" <> wrote in message
news:%...
> "Gerry Cornell" <> wrote in message
> news:...
>> Steve
>>
>> Have you checked your Microsoftupdate.log for errors? What does it
>> show?
>>
>> --
>>
>> Hope this helps.
>>
>> Gerry
>> ~~~~
>> FCA
>> Stourport, England
>>
>> Enquire, plan and execute
>> ~~~~~~~~~~~~~~~~~~~
> Gerry,
>
> I don't have Microsoftupdate.log. Just WindowsUpdate.log.
>
> Steve
>

"Gerry Cornell" <> wrote in message
news:O%...
> Steve
>
> I was given duff information. Look in WindowsUpdate.log
>
> How to read the Windowsupdate.log file
> http://support.microsoft.com/kb/902093
>
> --
>
> Hope this helps.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
>
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~

Gerry,

This guide to interpreting the WindowsUpdate.log is new to me. I'll try to
switch from Windows to Microsoft update again and look at the log if things
don't go smoothly with better understanding next time.

Thanks,

Steve

I decided to ask Microsoft Technical Support for help with this updating
problem. They asked me to download Dial-a-Fix and to carry out quite a lot
of checks and reregisterings of dlls, resettings of security levels,
emptying of temporary folders, etc. The result is that I can now update
from the Microsoft website. It appears that the Microsoft updating website
is more finicky than the Windows updating website. More than one thing had
to be reset to get the Microsoft updates working.

Steve

Steve

Thanks for recording what you did to resolve your problem.


--

Regards.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

"tsc" <> wrote in message
news:eNpP$...
>I decided to ask Microsoft Technical Support for help with this
>updating problem. They asked me to download Dial-a-Fix and to carry
>out quite a lot of checks and reregisterings of dlls, resettings of
>security levels, emptying of temporary folders, etc. The result is
>that I can now update from the Microsoft website. It appears that the
>Microsoft updating website is more finicky than the Windows updating
>website. More than one thing had to be reset to get the Microsoft
>updates working.
>
> Steve
>
>
>