You're welcome, I'm sure.
My apologies for referencing WinXP in my previous reply: Always state your
full Windows version (e.g., Vista SP1) when posting to a Microsoft
newsgroup, please, to avoid such confusion.
You should be able to download/install an update manually with Automatic
Updates enabled. To install an update manually, first download & save it to
your hard-drive; then right-click on the saved file and select "Run as
Administrator" to install it.
[Here's an excellent Windows Update tutorial for Vista:
http://www.bleepingcomputer.com/tuto...torial140.html ]
Assuming the machine came with Vista SP1 preinstalled, I wouldn't expect
there to be any "compatibility issues" whatsoever. (If there are, I'd
return the machine to Dell and get a refund.)
Speaking of incompatibility issues, I would STRONGLY encourage you to
replace the Norton 2008 application ASAP! I suspect it's at the root of all
your problems...
1. Uninstall all Norton software (including LiveUpdate) via Control Panel |
Programs | Uninstall a program (or Control Panel | Programs and Features, if
using Classic view).
2. IMPORTANT! => Enable the Windows Firewall!!
NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) except #3 through #5 below until your
anti-virus application has been installed and fully updated!
3a. Download this removal tool to your desktop:
http://service1.symantec.com/SUPPORT...05033108162039
3b. Right-click on the saved download and select Run as Administrator.
4. Reboot and /immediately/ install another anti-virus application of your
choosing (anything but Norton or McAfee). I can recommend Avira AntiVir*
(free), NOD32**, and KAV***.
=> If you choose to install an "internet security" suite that includes a
firewall, make sure the Windows Firewall is disabled.
5. Manually update your new anti-virus application then run a full system
scan.
Do your Windows/Automatic Updates problems persist now? I'll bet they
don't!
[Don't forget to purchase/subscribe to your new AV app before the any
free-trial period expires!
*
http://www.free-av.com/
**
www.eset.com/download/index.php
***
http://usa.kaspersky.com/trials/home.../anti-virus-7/
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin
http://aumha.net
DTS-L
http://dts-l.net/
Alan Taylor wrote:
> Thanks for your help.
> The machine was new. I called Dell who initially said that authomatic
> updates should always be turned on and that for any problems I should
> uninstall the problamatic update. I explained that there were about 19
> outstanding and I didn;t know which caused the problem, they then said to
> turn automatic updates off and install each individually!
>
> It seems to be that this undermines the concept of automatic updates!
>
> They also said that Vista updates to have compatibility issues with Dell
> machines from time to time. I'm not sure if this is true or , if it is, if
> it is confined to only Dell. I'm also not sure if it is a Vista problem. I
> have never had such a problem with XP - although my other machines are not
> Dell (a HP laptop, a HP desktop, a siemens laptop and an Evesham desktop).
>
> I will do what they suggest, identify the problematic update and let you
> know.
>
> Thanks
>
> "PA Bear [MS MVP]" wrote:
>>> Hi, I have recently bought a Dell Inspiron 1525 laptop...
>>> I called Dell and was told that Windows Updates should be turned off.
>>> The
>>> machine had to be re-build to factory setting and Windows updates turned
>>> off before it worked.
>>
>> Did you purchase this laptop brand-new or as a rebuilt machine? When did
>> you purchase it? Is Automatic Updates enabled (cf.
>> http://support.microsoft.com/kb/306525)?
>>
>> Open Add/Remove Programs & make sure the Show Updates box is checked (top
>> right) | Scroll down and tell us what KB number is associated with the
>> most-recently installed "Security Update for Windows XP" update [e.g.,
>> "Security Update for Windows XP (KB958644)"] ??
>>
>> Call Dell Support again (especially if the machine's still under Warranty
>> or Service Contract) and speak with another tech. If that tech also
>> tells
>> you that "Windows Update should be turned off," ask him why, then tell
>> us.
>>
>> Also ask him what steps you have to take to return the machine and get a
>> full refund (or fullcredit), including S&H: You do NOT want to own or use
>> such a machine!
>>
>> The above notwithstanding, what Norton 2008 application came preinstalled
>> on the machine (e.g.., Norton AntiVirus; Norton Internet Security; Norton
>> 360)? When does the free-trial expire? Can you successfully run (Norton)
>> LiveUpdate manually?
>>
>> Alan Taylor wrote:
>>> Hi, I have recently bought a Dell Inspiron 1525 laptop. Initially my
>>> internet access worked fine. However, as soon as it installed the
>>> automatic
>>> updates I.E. gave me a 404 error on every page. Windows messanger
>>> worked,
>>> showing that my internet connection worked.
>>>
>>> I called Dell and was told that Windows Updates should be turned off.
>>> The
>>> machine had to be re-build to factory setting and Windows updates turned
>>> off
>>> before it worked. Other than Norton 2008, which came installed, and
>>> which
>>> I
>>> am using + parental controls update, and the Windows messanger update,
>>> the
>>> machine is clean.
>>>
>>> Has anyone had a similar problem? If so is there a solution. I'm sure
>>> the
>>> advice from Dell is incorrect. I am considerring returning the machine
>>> and
>>> buying something else instead.
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