Wow! That's a lot of information. It may take us a while but we'll
get started. I found out her version of AVG is too old to get
updates for so I have the newest version on a flash drive along with
Ad-Aware and Spyware Blaster which I use on my own computer. We will
work on cleaning her computer and then worry about getting the
updates after that. Thanks for your time and all the information.
I am saving this message for her and for my future use also,
although my computer is doing great right now.
Thanks to all the others who answered also.
Janice
"Shenan Stanley" <> wrote in message
news:...
| <response inline and at the end - hope it helps>
|
| granjan wrote:
| > Is it possible to buy a cd with the latest service pack and
updates
| > on it?
|
| If someone wants to make it for you and sell it to you... sure.
|
| > My friend cannot get high speed internet where she lives and
| > we are having a really hard time getting the updates on her
really
| > slow dial-up connection.
|
| Yeah - I know many people in this situation. It does make it
difficult to
| stay updated (in many ways) with dial-up...
|
| > She has Windows XP Home sp2 and is having
| > some other problems also...
|
| Then she probably needs to clean it up before updating. Updating
a sick
| system will not cure the sickness and may just exasperate it to
the point of
| data-death.
|
| > I think she may have some kind of
| > malware. Her anti-virus (Norton) has expired and she can't seem
to
| > download updates for AVG.
|
| Was Norton uninstalled fully before AVG was installed and what
version of
| AVG?
|
| Anyway... Assuming you have high-speed - why don't you make a
packet of
| goodies for her and get them to her?
|
| I'd suggest:
|
| - Windows XP SP3 CD...
| - May 2008 Updates CD...
| - June 2008 Updates CD...
| - A CD containing:
| - AVG AntiVirus 8 with a script to install it without link
scanner/email
| scanner.
| - SuperAntiSpyware
| - SpyBot Search and Destroy
| - CCleaner
| - Belarc Advisor
| - PDFCreator (0.95)
|
| I also suggest you give her advice on how to backup her email
(depends on
| client used - include contacts), advice on how to backup her
Internet
| favorites/bookmarks (depends on browser used), advice on how to
backup her
| "My Documents" and "Desktop" as well as any other folders she has
made on
| her own (buy external USB drive - copy/paste would be better than
nothing.)
|
| She should backup before doing *anything else*. Also - one last
thing - you
| may want to help her go through the list of known problems and
proper
| preparations for SP3 before installing it... I'll list those
last.
|
| She can help you get the information you need to help her with the
rest
| using the last two items I listed above on the last CD. If she
installs the
| PDF creeator and then installs the Belarc advisor and runs it to
get a
| report - she can print that report to PDF using the the recently
installed
| pdf printer and email you the file it creates so you know what is
listed in
| add/remove programs and what updates she has installed/is missing.
|
| Now - as for getting those things - I would suggest Google. I
have a few
| extra minutes - so I will help you out a bit to save you time...
|
| Have a physical CD burning but need a way to burn the ISO images?
| ISORecorder page (with general instructions on use):
|
http://isorecorder.alexfeinman.com/isorecorder.htm
|
| Each month Microsoft puts out that months
| patches in an ISO format for burning to CD:
|
http://support.microsoft.com/kb/913086
| (Back to 2006)
|
| There's at least one third party tool that
| will download all the patches for you:
|
http://wud.jcarle.com/
|
| Service Pack 3 for Windows XP (ISO of CD):
|
http://www.microsoft.com/downloads/d...DisplayLang=en
|
| AVG AntiVirus:
|
http://free.grisoft.com/
|
| Uninstall the old version... Make sure everything "Norton" is
gone... Reboot
| and install the latest version using the command line:
| avg_free_*.exe /REMOVE_FEATURE fea_AVG_SafeSurf /REMOVE_FEATURE
| fea_AVG_SafeSearch
|
| Custom install, remove the email scanner as well.
|
| Need something to help ensure all norton stuff is gone
|
http://service1.symantec.com/SUPPORT...05033108162039
| [Discussion:
http://windowssecrets.com/comp/080207#story1]
|
| SuperAntiSpyware:
|
http://www.superantispyware.com/down...NTISPYWAREFREE
|
| SpyBot Search and Destroy:
|
http://safer-networking.org/en/download/index.html
|
| CCleaner (Slim):
|
http://www.ccleaner.com/download/bui...wnloading-slim
|
| Belarc Advisor:
|
http://www.belarc.com/Programs/advisor.exe
|
| PDF Creator:
|
http://sourceforge.net/project/showf...ease_id=563252
|
| SP3? Consider...
|
| A place to get FREE support for SP3 installation issues *from
Microsoft*...
|
http://support.microsoft.com/oas/def...3&gprid=522131
|
| Windows XP Service Pack 3 - ISO-9660 CD Image File
|
http://www.microsoft.com/downloads/d...DisplayLang=en
|
| Windows XP Service Pack 3 Network Installation Package for IT
Professionals
| and Developers
|
http://www.microsoft.com/downloads/d...displaylang=en
|
| WinXP SP3 - Read all prerequisites for a successful installation
|
http://msmvps.com/blogs/harrywaldron...tallation.aspx
|
| Steps to take before you install Windows XP Service Pack 3
|
http://support.microsoft.com/kb/950717
|
| Release Notes for Windows XP Service Pack 3
|
http://download.microsoft.com/downlo...1/relnotes.htm
|
| Key things to note:
|
| Internet Explorer:
| "If you have installed Windows Internet Explorer 7 or a beta
version of
| Internet Explorer 8, and then install Windows XP SP3, you cannot
uninstall
| Internet Explorer. To avoid this, ensure Internet Explorer 7 or a
beta
| version of Internet Explorer 8 is not installed before installing
Windows XP
| SP3. If you have already encountered this issue, uninstall
Windows XP SP3,
| uninstall Internet Explorer, and then reinstall Windows XP SP3."
|
| Windows XP Media Center Edition 2002:
| "If you install Windows XP SP3 on a computer running Windows XP
Media Center
| Edition 2002 with SP1, Windows XP Media Center Edition may
malfunction. To
| avoid this, install Windows XP SP2 before you install Windows XP
SP3. If
| this issue has already occurred, uninstall Windows XP SP3, install
Windows
| XP SP2, and then reinstall Windows XP SP3."
|
| It seems some people are unable to get further updates after
installing
| SP3... Seems some have experienced a symptom similar to doing a
repair
| installation on Windows XP - and the same fix seems to work for
them for
| that...
|
| Updates are not installed successfully from Windows Update, from
Microsoft
| Update, or by using Automatic Updates after you repair a Windows
XP
| installation
|
http://support.microsoft.com/kb/943144
|
| Some people experience an "endless reboot" issue...
|
| From PA Bear [MS MVP]:
| Workarounds:
|
|
http://msinfluentials.com/blogs/jesp...ng-xp-sp3.aspx
| [NB: The above has been updated many times and now includes "a
small tool
| that will detect the IntelPPM problem and mitigate it before
installing
| [WinXP SP3]."
|
| 1. Boot into Safe Mode and rename INTELPMM.SYS to INTELPMM.OLD.
| 2. After booting into Safe Mode:
| Start --> Run --> (copy/paste)
| sc config intelppm start= disabled
| --> OK --> Reboot into normal (Windows) mode.
|
| Other references include:
| .
http://aumha.net/viewtopic.php?p=187790#p187790
| .
|
http://msinfluentials.com/blogs/jesp...ng-xp-sp3.aspx
| .
http://www.theregister.co.uk/2008/05...boots_crashes/
| .
|
http://www.computerworld.com/action/...icleId=9084418
| . You receive a "Stop 0x0000007E" error message after you upgrade
to Windows
| XP Service Pack 2 or Service Pack 3 on a non-Intel-processor-based
computer
| (Revised 06 May-08)
|
http://support.microsoft.com/kb/888372
|
| Some people have gotten an "Access Denied" message when trying to
install
| SP3... Method 3 of this article:
|
http://support.microsoft.com/kb/949377
|
|
| Beyond that - some simple maintenance might be needed - like
installing the
| latest hardware drivers from your hardware vendors...
|
| Good Luck!
|
| --
| Shenan Stanley
| MS-MVP
| --
| How To Ask Questions The Smart Way
|
http://www.catb.org/~esr/faqs/smart-questions.html
|
|