Windows updates doesn't finish installing

Iv'e read a number of threads here, seems a number of folks are having a
similar problem and nothing on Microsoft's website address' the issue
directly, unless I missed it

My situation is - New Dell D820, OEM install of windows service pack 2 and
Office 2003 SP2 Professional. I have automatic updates turned on. Also,
this issue has nothing to do with Windows updates, just OFFICE 2003
security updates.

As it should, Windows downloads the updates putting a "cute" little icon in
the task bar. I click on the icon, it opens and I insure all updates are
checked AND turn OFF Norton Antivirus.

It starts but on every install, it lists "failed". I then turned off both
Norton Antivirus and Norton Firewall through Protection center to see if
that helped it along, NADA.

Then when I shut down my computer and reach the log-on screen, the computer
appears to be attempting to install those "office updates", telling me DO
NOT shut off my computer, it will shut-down when done, and it eventually
shuts down. However, when I restart my laptop I find the icon is still in
the task bar and no installs. Once again, I shut down and reach the log-on
screen, again it's attempting to install those same updates, again NADA.

Anybody know what's up with these updates?
Please excuse the cross posting, but finding an answer is a priority.

Thanks,
--
S.D.
If I am not back to you in a timely manner, I am letting the Big Dog hunt.

Same problem here. Just went to support help and asked for solution. If I
get one, will copy answer here.

"SDigi" wrote:

> Iv'e read a number of threads here, seems a number of folks are having a
> similar problem and nothing on Microsoft's website address' the issue
> directly, unless I missed it
>
> My situation is - New Dell D820, OEM install of windows service pack 2 and
> Office 2003 SP2 Professional. I have automatic updates turned on. Also,
> this issue has nothing to do with Windows updates, just OFFICE 2003
> security updates.
>
> As it should, Windows downloads the updates putting a "cute" little icon in
> the task bar. I click on the icon, it opens and I insure all updates are
> checked AND turn OFF Norton Antivirus.
>
> It starts but on every install, it lists "failed". I then turned off both
> Norton Antivirus and Norton Firewall through Protection center to see if
> that helped it along, NADA.
>
> Then when I shut down my computer and reach the log-on screen, the computer
> appears to be attempting to install those "office updates", telling me DO
> NOT shut off my computer, it will shut-down when done, and it eventually
> shuts down. However, when I restart my laptop I find the icon is still in
> the task bar and no installs. Once again, I shut down and reach the log-on
> screen, again it's attempting to install those same updates, again NADA.
>
> Anybody know what's up with these updates?
> Please excuse the cross posting, but finding an answer is a priority.
>
> Thanks,
> --
> S.D.
> If I am not back to you in a timely manner, I am letting the Big Dog hunt.
>