Then I recommend that you...
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site:
http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
kris1212 wrote:
> tried that, no luck
>
> "PA Bear [MS MVP]" wrote:
>
>> 1. After making certain you have a copy of your Product Key, uninstall
>> all
>> Norton software via Add/Remove Programs.
>>
>> 2. Enable the Windows Firewall.
>>
>> 3. Run this removal tool:
>> http://service1.symantec.com/SUPPORT...05033108162039
>>
>> 4. Immediately install the 30-day free trial version of, e.g., NOD32* or
>> KAV7**
>>
>> 5. Manually update your new anti-virus application then run a full system
>> scan.
>>
>> Do your problems persist now?
>>
>> [Don't forget to subscribe to your new AV app or uninstall it then
>> reinstall the Norton application before the free-trial period expires!
>> Should you decide to reinstall the Norton application, I recommend not
>> installing any Norton Add-ons for a while.]
>>
>> * www.eset.com/download/index.php
>> ** http://usa.kaspersky.com/trials/home.../anti-virus-7/
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>> kris1212 wrote:
>>> Not running any 3rd party firewalls, running Symanted antivirus and pest
>>> patrol
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>
>>>> What AV and third-party firewall are you running?
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>> AumHa VSOP & Admin http://aumha.net
>>>> DTS-L http://dts-l.net/
>>>>
>>>> kris1212 wrote:
>>>>> I'm having trouuble with windows updates, the following updates are
>>>>> downloading, and appear to install correctly, but when the computer
>>>>> reboots
>>>>> the show as failing to install and windows update prompts me to
>>>>> install
>>>>> them
>>>>> again. Thew failing updates are:
>>>>> kb 942615
>>>>> kb941644
>>>>> kb943078
>>>>> kb943411
>>>>> kb941229
>>>>> kb941649
>>>>> kb 943899
>>>>>
>>>>> The update history gives me the following reason for failure, error
>>>>> 80071a91
>>>>>
>>>>> I've tried installing them manually, as well as disabling my AV and
>>>>> firewall
>>>>> but that has not helped
>>>>>
>>>>> I am running Vista Home Premium
>>>>>
>>>>> can you please help me with this issue
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