Windows Updates downloading but not Installing

No Successful Updates in the past 3-4 months. (They download, but don't
Install)
Windows XP Professional (SP3) with AVG (Anti-Virus) & IE8

*Last few lines of KB971961 from WindowsUpdate.log *

Handler : Installing update {302D5D52-D483-4479-A2F9-5ACD0921BB04}.102

Handler Installing with parameters=-q -z -er,
sandbox=C:\WINDOWS\SoftwareDistribution\Download\f badf956b1f29cd6cc8927434ddbc900.


Handler Install completed with 0x8009310d.
FATAL: UH: 0x8009310d: InstallOrUninstallThread failed in
CUHWindowsPatchHandler::HandleSingleUpdate

Handler : WARNING: Install completed: result type = 0x0, installer error =
True, error = 0x8009310d, disabled until reboot = No, reboot required = No

Handler FATAL: UH: 0x8024200b: HandleSingleUpdate failed in
CUHWindowsPatchHandler::HandleMultipleUpdates
Handler :::::::::
Handler :: END :: Handler: Windows Patch Install
Handler :::::::::::::
Agent *********
Agent ** END ** Agent: Installing updates [CallerId = WindowsUpdate]
Agent *************
AU Can not perform non-interactive scan if AU is interactive-only

--
I've given up on Microsoft Support after 3 weeks, 10 phone calls, 5
different techs with varing degrees of hard to understand accents that won't
talk loud enough for me to heal them. ID=SRX1121208826

Try this approach for the first time, Any Magic (Simple) solutions out
there???
WAGL Steve,

WAGL Steve wrote:
> No Successful Updates in the past 3-4 months. (They download, but don't
> Install) Windows XP Professional (SP3) with AVG (Anti-Virus) & IE8
>
> *Last few lines of KB971961 from WindowsUpdate.log *
>
> Handler : Installing update {302D5D52-D483-4479-A2F9-5ACD0921BB04}.102
>
> Handler Installing with parameters=-q -z -er,
> sandbox=C:\WINDOWS\SoftwareDistribution\Download\f badf956b1f29cd6cc8927434ddbc900.
>
> Handler Install completed with 0x8009310d.
> FATAL: UH: 0x8009310d: InstallOrUninstallThread failed in
> CUHWindowsPatchHandler::HandleSingleUpdate
>
> Handler : WARNING: Install completed: result type = 0x0, installer error
> =
> True, error = 0x8009310d, disabled until reboot = No, reboot required = No
>
> Handler FATAL: UH: 0x8024200b: HandleSingleUpdate failed in
> CUHWindowsPatchHandler::HandleMultipleUpdates
> Handler :::::::::
> Handler :: END :: Handler: Windows Patch Install
> Handler :::::::::::::
> Agent *********
> Agent ** END ** Agent: Installing updates [CallerId = WindowsUpdate]
> Agent *************
> AU Can not perform non-interactive scan if AU is interactive-only
>
> I've given up on Microsoft Support after 3 weeks, 10 phone calls, 5
> different techs with varing degrees of hard to understand accents that
> won't
> talk loud enough for me to heal them. ID=SRX1121208826
>
> Try this approach for the first time, Any Magic (Simple) solutions out
> there???

Step by step, even if you think you have done something - repeat it as
given.

Start button --> RUN
(no "RUN"? Press the "Windows Key" + R on your keyboard)
--> type in:
winver
--> Click OK.

The picture at the top of the window that opens will give you the general
(Operating System name and edition) while the line starting with the word
"version" will give you the rest of the story. Post _both_ in response
to this message verbatim. No paraphrasing - instead - ensure
character-for-character copying.

What version of Internet Explorer are you currently using? Easy to find
out. Open Internet Explorer and while that is in-focus, press and hold
the "ALT" key on your keyboard. With the "ALT" key still pressed, press
(just once, no holding) the "H" key. Now, with the "ALT" key still
pressed, press (just once, no holding) the "A" key. That will bring up
the "About Internet Explorer" window. It will give you the exact version
you are using - repeat what you see there in response to this message.

Make sure your backups are current. Lightning does strike in one place
twice, computers are prone to mistakes, even more so when used by people.
Backups are not required, not having them is unwise at best. An image of
your computers hard drive before you start is even better.

Revert back to Internet Explorer 7.0 if you have that option (had IE7
before/during the installation of SP3 and then later upgraded to IE8.) If
you cannot, that is fine - but for troubleshooting - it might be easier with
IE7 (plus on older machines - I have found IE7 performs better than IE8.)

If you have had any Norton/McAfee software - find and download and use the
corresponding product removal tool. (Norton or McAfee removal tools - to
cleanup after them.)

Reboot and logon as administrative user.

Fix your file/registry permissions...

Ignore the title and follow the sub-section under "Advanced Troubleshooting"
titled, "Method 1: Reset the registry and the file permissions"
http://support.microsoft.com/kb/949377
*will take time
** Ignore the last step - you said you hace SP3 installed, so you don't
need to do that.

Reboot and logon as administrative user.

Download/install this:
http://support.microsoft.com/kb/290301

After installing, do the following:

Start button --> RUN --> type in:
"%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g!
--> Click OK.
(The quotation marks and percentage signs and spacing should be exact.)

Reboot and logon as administrative user.

Download, install, run, update and perform a full scan with the following
(freeware version):

SuperAntiSpyware
http://www.superantispyware.com/

Reboot and logon as administrative user.

Download, install, run, update and perform a full scan with the following
(freeware version):

MalwareBytes
http://www.malwarebytes.com/

Reboot and logon as administrative user.

Download and run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

You may find nothing, you may find only cookies, you may think it is a
waste of time - but if you do all this and report back here with what you
do/don't find as you are doing all of it - you are adding more pieces to
the puzzle and the entire picture just may become clearer and your
problem resolved.

Reboot and logon as administrative user.

Download/Install the latest Windows Installer (for your OS):
( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
http://www.microsoft.com/downloadS/d...displaylang=en

Reboot and logon as administrative user.

Download the latest version of the Windows Update agent from here (x86):
http://go.microsoft.com/fwlink/?LinkID=91237
.... and save it to the root of your C:\ drive. After saving it to the root
of the C:\ drive, do the following:

Close all Internet Explorer windows and other applications.

Start button --> RUN and type in:
%SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
--> Click OK.

(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
NEXT --> When it finishes installing, click on "Finish"...

Reboot and logon as administrative user.

Visit this web page:

How do I reset Windows Update components?
http://support.microsoft.com/kb/971058

.... and click on the "Microsoft Fix it" icon. When asked, select "RUN",
both times. Check the "I agree" box and click on "Next". Check the box
for "Run aggressive options (not recommended)" and click "Next". Let
it finish up and follow the prompts until it is done.

Reboot and logon as administrative user.

You should now perform a full CHKDSK on your system drive (C...

How to scan your disks for errors
http://support.microsoft.com/kb/315265
* will take time and a reboot

Reboot and logon as administrative user.

You should now perform a full Defragment on your system drive (C...

How to Defragment your hard drives
http://support.microsoft.com/kb/314848
* will take time

Reboot and logon as administrative user.

Now for SP3...

Ensure your hardware drivers are up to date (from the hardware
manufacturer's respective web pages.) Never get hardware drivers
for hardware that was not created/sold by Microsoft from Microsoft.

Uninstall any and all third-party firewall applications (ZoneAlarm, etc)
and utilize the built-in Windows Firewall only.

Reboot.

Log on as an user with administrative rights and open Internet Explorer
and visit http://windowsupdate.microsoft.com/ and select to do a
CUSTOM scan...

Every time you are about to click on something while at these web pages -
first press and hold down the CTRL key while you click on it. You can
release the CTRL key after clicking each time.

Once the scan is done, select just _ONE_ of the high priority updates
(deselect any others) and install it.

Reboot again.

If it did work - try the web page again - selecting no more than 3-5 at a
time. Rebooting as needed.

The Optional Software updates are generally safe - although I recommend
against the "Windows Search" one and any of the "Office Live" ones or
"Windows Live" ones for now. I would completely avoid the
Optional Hardware updates.

Seriously - do all that. This is like antibiotics - don't skip a single
step, don't quit because you think things will be okay now - go through
until the end, until you have done everything given in the order given. If
you have a problem with a step come ask and let someone here get you
through that step. If you don't understand how to do a step, come back and
ask here about that step and let someone walk you through it.

Then - when done - let everyone here know if it worked for you - or if you
have more issues.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

Wow, that was Simple??? I may be better off using this system without
updates until I'm ready for a new computer.

Seriously, I may give your solution a try next weekend when I've got more
time!

Anyone else with a Magic Wand?

--
WAGL Steve,


"Shenan Stanley" wrote:

> WAGL Steve wrote:
> > No Successful Updates in the past 3-4 months. (They download, but don't
> > Install) Windows XP Professional (SP3) with AVG (Anti-Virus) & IE8
> >
> > *Last few lines of KB971961 from WindowsUpdate.log *
> >
> > Handler : Installing update {302D5D52-D483-4479-A2F9-5ACD0921BB04}.102
> >
> > Handler Installing with parameters=-q -z -er,
> > sandbox=C:\WINDOWS\SoftwareDistribution\Download\f badf956b1f29cd6cc8927434ddbc900.
> >
> > Handler Install completed with 0x8009310d.
> > FATAL: UH: 0x8009310d: InstallOrUninstallThread failed in
> > CUHWindowsPatchHandler::HandleSingleUpdate
> >
> > Handler : WARNING: Install completed: result type = 0x0, installer error
> > =
> > True, error = 0x8009310d, disabled until reboot = No, reboot required = No
> >
> > Handler FATAL: UH: 0x8024200b: HandleSingleUpdate failed in
> > CUHWindowsPatchHandler::HandleMultipleUpdates
> > Handler :::::::::
> > Handler :: END :: Handler: Windows Patch Install
> > Handler :::::::::::::
> > Agent *********
> > Agent ** END ** Agent: Installing updates [CallerId = WindowsUpdate]
> > Agent *************
> > AU Can not perform non-interactive scan if AU is interactive-only
> >
> > I've given up on Microsoft Support after 3 weeks, 10 phone calls, 5
> > different techs with varing degrees of hard to understand accents that
> > won't
> > talk loud enough for me to heal them. ID=SRX1121208826
> >
> > Try this approach for the first time, Any Magic (Simple) solutions out
> > there???
>
> Step by step, even if you think you have done something - repeat it as
> given.
>
> Start button --> RUN
> (no "RUN"? Press the "Windows Key" + R on your keyboard)
> --> type in:
> winver
> --> Click OK.
>
> The picture at the top of the window that opens will give you the general
> (Operating System name and edition) while the line starting with the word
> "version" will give you the rest of the story. Post _both_ in response
> to this message verbatim. No paraphrasing - instead - ensure
> character-for-character copying.
>
> What version of Internet Explorer are you currently using? Easy to find
> out. Open Internet Explorer and while that is in-focus, press and hold
> the "ALT" key on your keyboard. With the "ALT" key still pressed, press
> (just once, no holding) the "H" key. Now, with the "ALT" key still
> pressed, press (just once, no holding) the "A" key. That will bring up
> the "About Internet Explorer" window. It will give you the exact version
> you are using - repeat what you see there in response to this message.
>
> Make sure your backups are current. Lightning does strike in one place
> twice, computers are prone to mistakes, even more so when used by people.
> Backups are not required, not having them is unwise at best. An image of
> your computers hard drive before you start is even better.
>
> Revert back to Internet Explorer 7.0 if you have that option (had IE7
> before/during the installation of SP3 and then later upgraded to IE8.) If
> you cannot, that is fine - but for troubleshooting - it might be easier with
> IE7 (plus on older machines - I have found IE7 performs better than IE8.)
>
> If you have had any Norton/McAfee software - find and download and use the
> corresponding product removal tool. (Norton or McAfee removal tools - to
> cleanup after them.)
>
> Reboot and logon as administrative user.
>
> Fix your file/registry permissions...
>
> Ignore the title and follow the sub-section under "Advanced Troubleshooting"
> titled, "Method 1: Reset the registry and the file permissions"
> http://support.microsoft.com/kb/949377
> *will take time
> ** Ignore the last step - you said you hace SP3 installed, so you don't
> need to do that.
>
> Reboot and logon as administrative user.
>
> Download/install this:
> http://support.microsoft.com/kb/290301
>
> After installing, do the following:
>
> Start button --> RUN --> type in:
> "%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g!
> --> Click OK.
> (The quotation marks and percentage signs and spacing should be exact.)
>
> Reboot and logon as administrative user.
>
> Download, install, run, update and perform a full scan with the following
> (freeware version):
>
> SuperAntiSpyware
> http://www.superantispyware.com/
>
> Reboot and logon as administrative user.
>
> Download, install, run, update and perform a full scan with the following
> (freeware version):
>
> MalwareBytes
> http://www.malwarebytes.com/
>
> Reboot and logon as administrative user.
>
> Download and run the MSRT manually:
> http://www.microsoft.com/security/ma...e/default.mspx
>
> You may find nothing, you may find only cookies, you may think it is a
> waste of time - but if you do all this and report back here with what you
> do/don't find as you are doing all of it - you are adding more pieces to
> the puzzle and the entire picture just may become clearer and your
> problem resolved.
>
> Reboot and logon as administrative user.
>
> Download/Install the latest Windows Installer (for your OS):
> ( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
> http://www.microsoft.com/downloadS/d...displaylang=en
>
> Reboot and logon as administrative user.
>
> Download the latest version of the Windows Update agent from here (x86):
> http://go.microsoft.com/fwlink/?LinkID=91237
> .... and save it to the root of your C:\ drive. After saving it to the root
> of the C:\ drive, do the following:
>
> Close all Internet Explorer windows and other applications.
>
> Start button --> RUN and type in:
> %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
> --> Click OK.
>
> (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
> NEXT --> When it finishes installing, click on "Finish"...
>
> Reboot and logon as administrative user.
>
> Visit this web page:
>
> How do I reset Windows Update components?
> http://support.microsoft.com/kb/971058
>
> .... and click on the "Microsoft Fix it" icon. When asked, select "RUN",
> both times. Check the "I agree" box and click on "Next". Check the box
> for "Run aggressive options (not recommended)" and click "Next". Let
> it finish up and follow the prompts until it is done.
>
> Reboot and logon as administrative user.
>
> You should now perform a full CHKDSK on your system drive (C...
>
> How to scan your disks for errors
> http://support.microsoft.com/kb/315265
> * will take time and a reboot
>
> Reboot and logon as administrative user.
>
> You should now perform a full Defragment on your system drive (C...
>
> How to Defragment your hard drives
> http://support.microsoft.com/kb/314848
> * will take time
>
> Reboot and logon as administrative user.
>
> Now for SP3...
>
> Ensure your hardware drivers are up to date (from the hardware
> manufacturer's respective web pages.) Never get hardware drivers
> for hardware that was not created/sold by Microsoft from Microsoft.
>
> Uninstall any and all third-party firewall applications (ZoneAlarm, etc)
> and utilize the built-in Windows Firewall only.
>
> Reboot.
>
> Log on as an user with administrative rights and open Internet Explorer
> and visit http://windowsupdate.microsoft.com/ and select to do a
> CUSTOM scan...
>
> Every time you are about to click on something while at these web pages -
> first press and hold down the CTRL key while you click on it. You can
> release the CTRL key after clicking each time.
>
> Once the scan is done, select just _ONE_ of the high priority updates
> (deselect any others) and install it.
>
> Reboot again.
>
> If it did work - try the web page again - selecting no more than 3-5 at a
> time. Rebooting as needed.
>
> The Optional Software updates are generally safe - although I recommend
> against the "Windows Search" one and any of the "Office Live" ones or
> "Windows Live" ones for now. I would completely avoid the
> Optional Hardware updates.
>
> Seriously - do all that. This is like antibiotics - don't skip a single
> step, don't quit because you think things will be okay now - go through
> until the end, until you have done everything given in the order given. If
> you have a problem with a step come ask and let someone here get you
> through that step. If you don't understand how to do a step, come back and
> ask here about that step and let someone walk you through it.
>
> Then - when done - let everyone here know if it worked for you - or if you
> have more issues.
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
> .
>

WAGL Steve wrote:
> No Successful Updates in the past 3-4 months. (They download, but don't
> Install) Windows XP Professional (SP3) with AVG (Anti-Virus) & IE8
>
> *Last few lines of KB971961 from WindowsUpdate.log *
>
> Handler : Installing update {302D5D52-D483-4479-A2F9-5ACD0921BB04}.102
>
> Handler Installing with parameters=-q -z -er,
> sandbox=C:\WINDOWS\SoftwareDistribution\Download\f badf956b1f29cd6cc8927434ddbc900.
>
> Handler Install completed with 0x8009310d.
> FATAL: UH: 0x8009310d: InstallOrUninstallThread failed in
> CUHWindowsPatchHandler::HandleSingleUpdate
>
> Handler : WARNING: Install completed: result type = 0x0, installer error
> =
> True, error = 0x8009310d, disabled until reboot = No, reboot required = No
>
> Handler FATAL: UH: 0x8024200b: HandleSingleUpdate failed in
> CUHWindowsPatchHandler::HandleMultipleUpdates
> Handler :::::::::
> Handler :: END :: Handler: Windows Patch Install
> Handler :::::::::::::
> Agent *********
> Agent ** END ** Agent: Installing updates [CallerId = WindowsUpdate]
> Agent *************
> AU Can not perform non-interactive scan if AU is interactive-only
>
> I've given up on Microsoft Support after 3 weeks, 10 phone calls, 5
> different techs with varing degrees of hard to understand accents that
> won't talk loud enough for me to heal them. ID=SRX1121208826
>
> Try this approach for the first time, Any Magic (Simple) solutions out
> there???

Shenan Stanley wrote:
> Step by step, even if you think you have done something - repeat it as
> given.
>
> Start button --> RUN
> (no "RUN"? Press the "Windows Key" + R on your keyboard)
> --> type in:
> winver
> --> Click OK.
>
> The picture at the top of the window that opens will give you the general
> (Operating System name and edition) while the line starting with the word
> "version" will give you the rest of the story. Post _both_ in response
> to this message verbatim. No paraphrasing - instead - ensure
> character-for-character copying.
>
> What version of Internet Explorer are you currently using? Easy to find
> out. Open Internet Explorer and while that is in-focus, press and hold
> the "ALT" key on your keyboard. With the "ALT" key still pressed, press
> (just once, no holding) the "H" key. Now, with the "ALT" key still
> pressed, press (just once, no holding) the "A" key. That will bring up
> the "About Internet Explorer" window. It will give you the exact version
> you are using - repeat what you see there in response to this message.
>
> Make sure your backups are current. Lightning does strike in one place
> twice, computers are prone to mistakes, even more so when used by people.
> Backups are not required, not having them is unwise at best. An image of
> your computers hard drive before you start is even better.
>
> Revert back to Internet Explorer 7.0 if you have that option (had IE7
> before/during the installation of SP3 and then later upgraded to IE8.) If
> you cannot, that is fine - but for troubleshooting - it might be easier
> with
> IE7 (plus on older machines - I have found IE7 performs better than IE8.)
>
> If you have had any Norton/McAfee software - find and download and use the
> corresponding product removal tool. (Norton or McAfee removal tools - to
> cleanup after them.)
>
> Reboot and logon as administrative user.
>
> Fix your file/registry permissions...
>
> Ignore the title and follow the sub-section under "Advanced
> Troubleshooting"
> titled, "Method 1: Reset the registry and the file permissions"
> http://support.microsoft.com/kb/949377
> *will take time
> ** Ignore the last step - you said you hace SP3 installed, so you don't
> need to do that.
>
> Reboot and logon as administrative user.
>
> Download/install this:
> http://support.microsoft.com/kb/290301
>
> After installing, do the following:
>
> Start button --> RUN --> type in:
> "%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g!
> --> Click OK.
> (The quotation marks and percentage signs and spacing should be exact.)
>
> Reboot and logon as administrative user.
>
> Download, install, run, update and perform a full scan with the following
> (freeware version):
>
> SuperAntiSpyware
> http://www.superantispyware.com/
>
> Reboot and logon as administrative user.
>
> Download, install, run, update and perform a full scan with the following
> (freeware version):
>
> MalwareBytes
> http://www.malwarebytes.com/
>
> Reboot and logon as administrative user.
>
> Download and run the MSRT manually:
> http://www.microsoft.com/security/ma...e/default.mspx
>
> You may find nothing, you may find only cookies, you may think it is a
> waste of time - but if you do all this and report back here with what you
> do/don't find as you are doing all of it - you are adding more pieces to
> the puzzle and the entire picture just may become clearer and your
> problem resolved.
>
> Reboot and logon as administrative user.
>
> Download/Install the latest Windows Installer (for your OS):
> ( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
> http://www.microsoft.com/downloadS/d...displaylang=en
>
> Reboot and logon as administrative user.
>
> Download the latest version of the Windows Update agent from here (x86):
> http://go.microsoft.com/fwlink/?LinkID=91237
> ... and save it to the root of your C:\ drive. After saving it to the
> root
> of the C:\ drive, do the following:
>
> Close all Internet Explorer windows and other applications.
>
> Start button --> RUN and type in:
> %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
> --> Click OK.
>
> (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click
> on
> NEXT --> When it finishes installing, click on "Finish"...
>
> Reboot and logon as administrative user.
>
> Visit this web page:
>
> How do I reset Windows Update components?
> http://support.microsoft.com/kb/971058
>
> ... and click on the "Microsoft Fix it" icon. When asked, select "RUN",
> both times. Check the "I agree" box and click on "Next". Check the box
> for "Run aggressive options (not recommended)" and click "Next". Let
> it finish up and follow the prompts until it is done.
>
> Reboot and logon as administrative user.
>
> You should now perform a full CHKDSK on your system drive (C...
>
> How to scan your disks for errors
> http://support.microsoft.com/kb/315265
> * will take time and a reboot
>
> Reboot and logon as administrative user.
>
> You should now perform a full Defragment on your system drive (C...
>
> How to Defragment your hard drives
> http://support.microsoft.com/kb/314848
> * will take time
>
> Reboot and logon as administrative user.
>
> Ensure your hardware drivers are up to date (from the hardware
> manufacturer's respective web pages.) Never get hardware drivers
> for hardware that was not created/sold by Microsoft from Microsoft.
>
> Uninstall any and all third-party firewall applications (ZoneAlarm, etc)
> and utilize the built-in Windows Firewall only.
>
> Reboot.
>
> Log on as an user with administrative rights and open Internet Explorer
> and visit http://windowsupdate.microsoft.com/ and select to do a
> CUSTOM scan...
>
> Every time you are about to click on something while at these web pages -
> first press and hold down the CTRL key while you click on it. You can
> release the CTRL key after clicking each time.
>
> Once the scan is done, select just _ONE_ of the high priority updates
> (deselect any others) and install it.
>
> Reboot again.
>
> If it did work - try the web page again - selecting no more than 3-5 at a
> time. Rebooting as needed.
>
> The Optional Software updates are generally safe - although I recommend
> against the "Windows Search" one and any of the "Office Live" ones or
> "Windows Live" ones for now. I would completely avoid the
> Optional Hardware updates.
>
> Seriously - do all that. This is like antibiotics - don't skip a single
> step, don't quit because you think things will be okay now - go through
> until the end, until you have done everything given in the order given.
> If
> you have a problem with a step come ask and let someone here get you
> through that step. If you don't understand how to do a step, come back
> and
> ask here about that step and let someone walk you through it.
>
> Then - when done - let everyone here know if it worked for you - or if you
> have more issues.

WAGL Steve wrote:
> Wow, that was Simple??? I may be better off using this system without
> updates until I'm ready for a new computer.
>
> Seriously, I may give your solution a try next weekend when I've got more
> time!
>
> Anyone else with a Magic Wand?

It is simple.

Long does *not* equate to complicated. Time consuming does *not* equate to
complicated. Just means there is a lot of detail, describing down to the
smallest detail exactly what you need to do.

It is laid out in a simplistic straight-forward manner that has made the
steps fairly simple for most to follow - even those who do not have many/any
computer skills.

Given you have worked on this for three weeks, 10 phone calls and 5
different technicians that you, for some reason, wanted to "heal" (*grin*,
yes - a typo, but given the context - humorous) the solution I have given
you should take about 2-6 hours (less of your actual 'have to sit there'
time than that, likely closer to 45 minutes of your own personal time - the
rest will be starting a process and walking away to come back later and
continue the instructions.)

While there is no guarantee it would fix your particular issue - it
certainly will not hurt and the number of things it eliminates is huge.

You want something that is short and simple - not just simple?

1. Restore to your last known good backup/disk image.
or
2. Format and reinstall.
or
3. Repair installation.

The original suggestion, albeit lengthy (due to detail), should keep your
system intact the way you are used to it (look/feel/data) with little
thinking necessary on your part (just following the step-by-step
instructions), no re-installing of your applications and re-configuring of
your settings and no loss of your data. It *should* fix everything that
could be wrong with the update system (given the details you have.)

If your issue might have been with a specific update surrounding, say, the
..NET Framework - I might have added this:

At this point - if the machine was mine - I would follow these directions:
http://social.answers.microsoft.com/...b-1ef8b771dff8

In other words... Use the .NET Cleanup Tool (Method 2), reboot and install
the .NET Updates in this order:

- .Net Framework 3.5
(http://www.microsoft.com/downloads/d...1-508D977D32A6)
- .Net Framework 1.1
(http://www.microsoft.com/downloads/d...D1E7CF3A3&)
- .Net Framework 1.1 SP1
(http://www.microsoft.com/downloads/d...353618B38&)

Should be good to go.

Needs repeating in full?
When installing updates using Windows update or Microsoft Update you may
receive Error 0x643 or 0x80070643 (23 Oct-09)
http://support.microsoft.com/kb/976982

=====================

Step #1 => Before doing anything else, write down what .NET Framework
versions are currently installed:

How to determine which versions of the .NET Framework are installed and
whether service packs have been applied
http://support.microsoft.com/kb/318785

Step #2 => Now see Resolution Method 2 in this related KB article...

When you try to install an update for the .NET Framework 1.0, 1.1, 2.0, 3.0,
or 3.5, you may receive Windows Update error code "0x643" or Windows
Installer error code "1603" (ignore the title, if need be)
http://support.microsoft.com/kb/923100

After running the .NET Framework Cleanup Tool, reinstall all .NET Framework
versions (but only the ones you wrote down in #1 above) manually using the
download links on the page then run Windows Update manually to install
security updates for same.

NB: If you remove .NET Framework 3.5 (SP1) using the tool, reinstalling .NET
Framework 3.5 will also install .Net Framework 2.0 SP2 and 3.0 SP2; then
Windows Update will offer .NET Framework 3.5 SP1.

IMPORTANT! => If you remove .NET Framework 3.5 (SP1), reinstall your .NET
Framework versions in the following order:

1. .Net Framework 3.5, then...
2. .Net Framework 1.1, then...
3. .Net Framework 1.1 SP1

NB: KB923100 references this page:
http://blogs.msdn.com/astebner/archi...30/611355.aspx. Please read
ALL of it as well as the related page
http://blogs.msdn.com/astebner/pages/8904493.aspx before using the .NET
Framework Cleanup Tool.

Come back - this conversation is (as you should be able to tell) archived
indefinitely. You giving feedback might help those in the future that have
issues like you.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

Sorry, no Magic Wand here. But a Silver Bullet

Go ahead and download Dial-ª-Fix.
<http://wiki.djlizard.net/Dial-a-fix>
Scroll down about 2/3 of the way to Download Dial-ª-fix
Click the Double green checkmark and click Go.
Reboot

Try the
<http://windowsupdate.microsoft.com/>
and D/L your updates
-=-

See if the system can update now.

I hope this post is helpful.

Let us know how it wo�ks ºut.


Ǝиçεl
-=-

"WAGL Steve" wrote:

> Wow, that was Simple??? I may be better off using this system without
> updates until I'm ready for a new computer.
>
> Seriously, I may give your solution a try next weekend when I've got more
> time!
>
> Anyone else with a Magic Wand?
>
> --
> WAGL Steve,
>
>
> "Shenan Stanley" wrote:
>
> > WAGL Steve wrote:
> > > No Successful Updates in the past 3-4 months. (They download, but don't
> > > Install) Windows XP Professional (SP3) with AVG (Anti-Virus) & IE8
> > >
> > > *Last few lines of KB971961 from WindowsUpdate.log *
> > >
> > > Handler : Installing update {302D5D52-D483-4479-A2F9-5ACD0921BB04}.102
> > >
> > > Handler Installing with parameters=-q -z -er,
> > > sandbox=C:\WINDOWS\SoftwareDistribution\Download\f badf956b1f29cd6cc8927434ddbc900.
> > >
> > > Handler Install completed with 0x8009310d.
> > > FATAL: UH: 0x8009310d: InstallOrUninstallThread failed in
> > > CUHWindowsPatchHandler::HandleSingleUpdate
> > >
> > > Handler : WARNING: Install completed: result type = 0x0, installer error
> > > =
> > > True, error = 0x8009310d, disabled until reboot = No, reboot required = No
> > >
> > > Handler FATAL: UH: 0x8024200b: HandleSingleUpdate failed in
> > > CUHWindowsPatchHandler::HandleMultipleUpdates
> > > Handler :::::::::
> > > Handler :: END :: Handler: Windows Patch Install
> > > Handler :::::::::::::
> > > Agent *********
> > > Agent ** END ** Agent: Installing updates [CallerId = WindowsUpdate]
> > > Agent *************
> > > AU Can not perform non-interactive scan if AU is interactive-only
> > >
> > > I've given up on Microsoft Support after 3 weeks, 10 phone calls, 5
> > > different techs with varing degrees of hard to understand accents that
> > > won't
> > > talk loud enough for me to heal them. ID=SRX1121208826
> > >
> > > Try this approach for the first time, Any Magic (Simple) solutions out
> > > there???
> >
> > Step by step, even if you think you have done something - repeat it as
> > given.
> >
> > Start button --> RUN
> > (no "RUN"? Press the "Windows Key" + R on your keyboard)
> > --> type in:
> > winver
> > --> Click OK.
> >
> > The picture at the top of the window that opens will give you the general
> > (Operating System name and edition) while the line starting with the word
> > "version" will give you the rest of the story. Post _both_ in response
> > to this message verbatim. No paraphrasing - instead - ensure
> > character-for-character copying.
> >
> > What version of Internet Explorer are you currently using? Easy to find
> > out. Open Internet Explorer and while that is in-focus, press and hold
> > the "ALT" key on your keyboard. With the "ALT" key still pressed, press
> > (just once, no holding) the "H" key. Now, with the "ALT" key still
> > pressed, press (just once, no holding) the "A" key. That will bring up
> > the "About Internet Explorer" window. It will give you the exact version
> > you are using - repeat what you see there in response to this message.
> >
> > Make sure your backups are current. Lightning does strike in one place
> > twice, computers are prone to mistakes, even more so when used by people.
> > Backups are not required, not having them is unwise at best. An image of
> > your computers hard drive before you start is even better.
> >
> > Revert back to Internet Explorer 7.0 if you have that option (had IE7
> > before/during the installation of SP3 and then later upgraded to IE8.) If
> > you cannot, that is fine - but for troubleshooting - it might be easier with
> > IE7 (plus on older machines - I have found IE7 performs better than IE8.)
> >
> > If you have had any Norton/McAfee software - find and download and use the
> > corresponding product removal tool. (Norton or McAfee removal tools - to
> > cleanup after them.)
> >
> > Reboot and logon as administrative user.
> >
> > Fix your file/registry permissions...
> >
> > Ignore the title and follow the sub-section under "Advanced Troubleshooting"
> > titled, "Method 1: Reset the registry and the file permissions"
> > http://support.microsoft.com/kb/949377
> > *will take time
> > ** Ignore the last step - you said you hace SP3 installed, so you don't
> > need to do that.
> >
> > Reboot and logon as administrative user.
> >
> > Download/install this:
> > http://support.microsoft.com/kb/290301
> >
> > After installing, do the following:
> >
> > Start button --> RUN --> type in:
> > "%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g!
> > --> Click OK.
> > (The quotation marks and percentage signs and spacing should be exact.)
> >
> > Reboot and logon as administrative user.
> >
> > Download, install, run, update and perform a full scan with the following
> > (freeware version):
> >
> > SuperAntiSpyware
> > http://www.superantispyware.com/
> >
> > Reboot and logon as administrative user.
> >
> > Download, install, run, update and perform a full scan with the following
> > (freeware version):
> >
> > MalwareBytes
> > http://www.malwarebytes.com/
> >
> > Reboot and logon as administrative user.
> >
> > Download and run the MSRT manually:
> > http://www.microsoft.com/security/ma...e/default.mspx
> >
> > You may find nothing, you may find only cookies, you may think it is a
> > waste of time - but if you do all this and report back here with what you
> > do/don't find as you are doing all of it - you are adding more pieces to
> > the puzzle and the entire picture just may become clearer and your
> > problem resolved.
> >
> > Reboot and logon as administrative user.
> >
> > Download/Install the latest Windows Installer (for your OS):
> > ( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
> > http://www.microsoft.com/downloadS/d...displaylang=en
> >
> > Reboot and logon as administrative user.
> >
> > Download the latest version of the Windows Update agent from here (x86):
> > http://go.microsoft.com/fwlink/?LinkID=91237
> > .... and save it to the root of your C:\ drive. After saving it to the root
> > of the C:\ drive, do the following:
> >
> > Close all Internet Explorer windows and other applications.
> >
> > Start button --> RUN and type in:
> > %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
> > --> Click OK.
> >
> > (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
> > NEXT --> When it finishes installing, click on "Finish"...
> >
> > Reboot and logon as administrative user.
> >
> > Visit this web page:
> >
> > How do I reset Windows Update components?
> > http://support.microsoft.com/kb/971058
> >
> > .... and click on the "Microsoft Fix it" icon. When asked, select "RUN",
> > both times. Check the "I agree" box and click on "Next". Check the box
> > for "Run aggressive options (not recommended)" and click "Next". Let
> > it finish up and follow the prompts until it is done.
> >
> > Reboot and logon as administrative user.
> >
> > You should now perform a full CHKDSK on your system drive (C...
> >
> > How to scan your disks for errors
> > http://support.microsoft.com/kb/315265
> > * will take time and a reboot
> >
> > Reboot and logon as administrative user.
> >
> > You should now perform a full Defragment on your system drive (C...
> >
> > How to Defragment your hard drives
> > http://support.microsoft.com/kb/314848
> > * will take time
> >
> > Reboot and logon as administrative user.
> >
> > Now for SP3...
> >
> > Ensure your hardware drivers are up to date (from the hardware
> > manufacturer's respective web pages.) Never get hardware drivers
> > for hardware that was not created/sold by Microsoft from Microsoft.
> >
> > Uninstall any and all third-party firewall applications (ZoneAlarm, etc)
> > and utilize the built-in Windows Firewall only.
> >
> > Reboot.
> >
> > Log on as an user with administrative rights and open Internet Explorer
> > and visit http://windowsupdate.microsoft.com/ and select to do a
> > CUSTOM scan...
> >
> > Every time you are about to click on something while at these web pages -
> > first press and hold down the CTRL key while you click on it. You can
> > release the CTRL key after clicking each time.
> >
> > Once the scan is done, select just _ONE_ of the high priority updates
> > (deselect any others) and install it.
> >
> > Reboot again.
> >
> > If it did work - try the web page again - selecting no more than 3-5 at a
> > time. Rebooting as needed.
> >
> > The Optional Software updates are generally safe - although I recommend
> > against the "Windows Search" one and any of the "Office Live" ones or
> > "Windows Live" ones for now. I would completely avoid the
> > Optional Hardware updates.
> >
> > Seriously - do all that. This is like antibiotics - don't skip a single
> > step, don't quit because you think things will be okay now - go through
> > until the end, until you have done everything given in the order given. If
> > you have a problem with a step come ask and let someone here get you
> > through that step. If you don't understand how to do a step, come back and
> > ask here about that step and let someone walk you through it.
> >
> > Then - when done - let everyone here know if it worked for you - or if you
> > have more issues.
> >
> > --
> > Shenan Stanley
> > MS-MVP
> > --
> > How To Ask Questions The Smart Way
> > http://www.catb.org/~esr/faqs/smart-questions.html
> >
> >
> > .
> >

No updates have installed for 3-4 months? See...

Help: I Got Hacked. Now What Do I Do?
http://technet.microsoft.com/en-us/l.../cc700813.aspx

Back-up any personal data (none of which should be considered 100%
trustworthy at this point) then format the HDD & do a clean install of
Windows. Please note that a Repair Install (AKA in-place upgrade) will NOT
fix this!

HOW TO do a clean install of WinXP: See
http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1 in
http://support.microsoft.com/kb/978307

After the clean install, you'll have the equivalent of a "new computer" so
take care of everything on the following page before otherwise connecting
the machine to the internet or a network and before using a flash drive or
SDCard that isn't brand-new or hasn't been freshly formatted:

4 steps to help protect your new computer before you go online
http://www.microsoft.com/security/pypc.aspx

Other helpful references include:

HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
(after a clean install)
http://groups.google.com/group/micro...5afa8ed33e121c

HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
clean install)
http://groups.google.com/group/micro...66ae41add7dd2b

Tip: After getting the computer fully-patched, download/install KB971029
manually: http://support.microsoft.com/kb/971029

NB: Any Norton or McAfee free-trial that came preinstalled on the computer
when you bought it will be reinstalled (but invalid) when Windows is
reinstalled. You MUST uninstall the free-trial and download/run the
appropriate removal tool before installing any updates, Windows Service
Packs or IE upgrades and before installing your new anti-virus application
(which will require WinXP SP3 to be installed).

Norton Removal Tool
ftp://ftp.symantec.com/public/englis...moval_Tool.exe

McAfee Consumer Products Removal Tool
http://download.mcafee.com/products/...tches/MCPR.exe

Also see:

Steps To Help Prevent Spyware
http://www.microsoft.com/security/spyware/prevent.aspx

Steps to Help Prevent Computer Worms
http://www.microsoft.com/security/worms/prevent.aspx

Avoid Rogue Security Software!
http://www.microsoft.com/security/antivirus/rogue.aspx

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


WAGL Steve wrote:
> No Successful Updates in the past 3-4 months. (They download, but don't
> Install)
> Windows XP Professional (SP3) with AVG (Anti-Virus) & IE8
>
> *Last few lines of KB971961 from WindowsUpdate.log *
>
> Handler : Installing update {302D5D52-D483-4479-A2F9-5ACD0921BB04}.102
>
> Handler Installing with parameters=-q -z -er,
> sandbox=C:\WINDOWS\SoftwareDistribution\Download\f badf956b1f29cd6cc8927434ddbc900.
>
>
> Handler Install completed with 0x8009310d.
> FATAL: UH: 0x8009310d: InstallOrUninstallThread failed in
> CUHWindowsPatchHandler::HandleSingleUpdate
>
> Handler : WARNING: Install completed: result type = 0x0, installer error
> =
> True, error = 0x8009310d, disabled until reboot = No, reboot required = No
>
> Handler FATAL: UH: 0x8024200b: HandleSingleUpdate failed in
> CUHWindowsPatchHandler::HandleMultipleUpdates
> Handler :::::::::
> Handler :: END :: Handler: Windows Patch Install
> Handler :::::::::::::
> Agent *********
> Agent ** END ** Agent: Installing updates [CallerId = WindowsUpdate]
> Agent *************
> AU Can not perform non-interactive scan if AU is interactive-only