How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/?kbid=906602
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
to install the update(s).
1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/?scid=ph;en-us;6527
2. You cannot install some updates or programs
http://support.microsoft.com/default...b;en-us;822798
3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.
How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093
3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blog...showentry=1122
and/or go to
http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin
http://aumha.net
DTS-L
http://dts-l.org/
Trav wrote:
> I don't have a clue, that's why I'm asking for help as to where I start to
> fix the problem....
>
> "PA Bear" wrote:
>
>> And the update is...?
>>
>> Trav wrote:
>>> Hi
>>> I have Windows XP Pro SP2
>>> The problem is that everytime I shut down I have to go through updating
>>> 1
>>> of
>>> 1 updates then the machine shuts down. I then boot up and wait a short
>>> while
>>> then shut down again and it goes through the same process again, this
>>> happens all the time.
>>> My guess is that the update is not being recorded after the install
>>> hence
>>> it
>>> tries again next time.
>>> Where do I start correcting this problem because it's not funny anymore?
>>> Thanks for any help offered.