Windows Updates Fails to Install

I am running XP Home Version 2002 SP3 and I downloaded and installed new
Windows Updates two days ago, now I have new updates and they all fail to
install. The only thing it tells me is that "A problem on your computer is
preventing updates from being downloaded or installed". I don't see any
error codes or other more detailed information. I need some help. Thanks.

By the way, I turned off my Kapersky Internet Security 2009 just to make
sure it was not blocking them for some reason.

Dennis wrote:
> I am running XP Home Version 2002 SP3 and I downloaded and
> installed new Windows Updates two days ago, now I have new updates
> and they all fail to install. The only thing it tells me is that
> "A problem on your computer is preventing updates from being
> downloaded or installed". I don't see any error codes or other
> more detailed information. I need some help. Thanks.
>
> By the way, I turned off my Kapersky Internet Security 2009 just to
> make sure it was not blocking them for some reason.

First thing to try:
As many will tell you - ignore the title and symptoms listed in the article
referred to. Do method 1 and 2 and see if it fixes your issue whether or
not you repaired anything.

http://support.microsoft.com/kb/943144
Try method 1 and try to update*.
If fails - try method 2 and try to update*.

*try to update:
- Visit http://windowsupdate.microsoft.com/
- If it asks you to install anything before you see a selection of "Custom"
or "Express" - do so.
- Once you see the "Custom" or "Express" selection, choose "Custom".
- Scan for updates.
- When it lists what it finds - install the critical ones.
- You are generally safe doing the Optional Software Updates. I suggest
avoiding the Optional Hardware Updates completely.


Second thing to try:
http://www.codeplex.com/aureset


Third thing to try:
Get Dial-a-Fix:
http://wiki.djlizard.net/Dial-a-fix

Use its options to fix:
- Windows Installer
- Windows Update
- All the Registration Center options.

Turn off the "Empty System32\Catroot 2"
Do NOT do "Flush SoftwareDistribution".

Then click "GO" and wait until it is done... Reboot will be needed.

- Download/Install Windows Update v3.
http://go.microsoft.com/fwlink/?LinkID=91237
(You *may* need to install it using the command line switch "/wuforce"
right after the reboot - immediately after logging in.)

- Reboot.
- Visit http://windowsupdate.microsoft.com/ and scan for/install updates.


Usually - method one from the first suggestion fixes the issue.
Sometimes they have to proceed to method two from the first suggestion.

Less seldom - but it does happen - only the tool from the second suggestion
will work - although the first suggestion is contained within the second in
many ways (as well as some of the third.)

And the third suggestion is there because before there was a suggestion (1)
and a suggestion (2) - the third was the best bet and worked in most cases.

Let us know!

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

CrystalBall© sez...

Updates are not installed successfully from Windows Update, from Microsoft
Update, or by using Automatic Updates after you perform a new Windows XP
installation or you repair a Windows XP installation
http://support.microsoft.com/kb/943144
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Dennis wrote:
> I am running XP Home Version 2002 SP3 and I downloaded and installed new
> Windows Updates two days ago, now I have new updates and they all fail to
> install. The only thing it tells me is that "A problem on your computer
> is
> preventing updates from being downloaded or installed". I don't see any
> error codes or other more detailed information. I need some help.
> Thanks.
>
> By the way, I turned off my Kapersky Internet Security 2009 just to make
> sure it was not blocking them for some reason.

Thank you very much. I performed all the initial steps but still had to run
the au_check and that took care of the problem. I had reloaded Windows from
my original manufacturers disk and I now see that the problem occurred after
I installed SP3. Thanks again

"Shenan Stanley" wrote:

> Dennis wrote:
> > I am running XP Home Version 2002 SP3 and I downloaded and
> > installed new Windows Updates two days ago, now I have new updates
> > and they all fail to install. The only thing it tells me is that
> > "A problem on your computer is preventing updates from being
> > downloaded or installed". I don't see any error codes or other
> > more detailed information. I need some help. Thanks.
> >
> > By the way, I turned off my Kapersky Internet Security 2009 just to
> > make sure it was not blocking them for some reason.
>
> First thing to try:
> As many will tell you - ignore the title and symptoms listed in the article
> referred to. Do method 1 and 2 and see if it fixes your issue whether or
> not you repaired anything.
>
> http://support.microsoft.com/kb/943144
> Try method 1 and try to update*.
> If fails - try method 2 and try to update*.
>
> *try to update:
> - Visit http://windowsupdate.microsoft.com/
> - If it asks you to install anything before you see a selection of "Custom"
> or "Express" - do so.
> - Once you see the "Custom" or "Express" selection, choose "Custom".
> - Scan for updates.
> - When it lists what it finds - install the critical ones.
> - You are generally safe doing the Optional Software Updates. I suggest
> avoiding the Optional Hardware Updates completely.
>
>
> Second thing to try:
> http://www.codeplex.com/aureset
>
>
> Third thing to try:
> Get Dial-a-Fix:
> http://wiki.djlizard.net/Dial-a-fix
>
> Use its options to fix:
> - Windows Installer
> - Windows Update
> - All the Registration Center options.
>
> Turn off the "Empty System32\Catroot 2"
> Do NOT do "Flush SoftwareDistribution".
>
> Then click "GO" and wait until it is done... Reboot will be needed.
>
> - Download/Install Windows Update v3.
> http://go.microsoft.com/fwlink/?LinkID=91237
> (You *may* need to install it using the command line switch "/wuforce"
> right after the reboot - immediately after logging in.)
>
> - Reboot.
> - Visit http://windowsupdate.microsoft.com/ and scan for/install updates.
>
>
> Usually - method one from the first suggestion fixes the issue.
> Sometimes they have to proceed to method two from the first suggestion.
>
> Less seldom - but it does happen - only the tool from the second suggestion
> will work - although the first suggestion is contained within the second in
> many ways (as well as some of the third.)
>
> And the third suggestion is there because before there was a suggestion (1)
> and a suggestion (2) - the third was the best bet and worked in most cases.
>
> Let us know!
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
>

thanks for the download,had my security shield up and couldnt download
updates,now its fine,thanks.

"Shenan Stanley" wrote:

> Dennis wrote:
> > I am running XP Home Version 2002 SP3 and I downloaded and
> > installed new Windows Updates two days ago, now I have new updates
> > and they all fail to install. The only thing it tells me is that
> > "A problem on your computer is preventing updates from being
> > downloaded or installed". I don't see any error codes or other
> > more detailed information. I need some help. Thanks.
> >
> > By the way, I turned off my Kapersky Internet Security 2009 just to
> > make sure it was not blocking them for some reason.
>
> First thing to try:
> As many will tell you - ignore the title and symptoms listed in the article
> referred to. Do method 1 and 2 and see if it fixes your issue whether or
> not you repaired anything.
>
> http://support.microsoft.com/kb/943144
> Try method 1 and try to update*.
> If fails - try method 2 and try to update*.
>
> *try to update:
> - Visit http://windowsupdate.microsoft.com/
> - If it asks you to install anything before you see a selection of "Custom"
> or "Express" - do so.
> - Once you see the "Custom" or "Express" selection, choose "Custom".
> - Scan for updates.
> - When it lists what it finds - install the critical ones.
> - You are generally safe doing the Optional Software Updates. I suggest
> avoiding the Optional Hardware Updates completely.
>
>
> Second thing to try:
> http://www.codeplex.com/aureset
>
>
> Third thing to try:
> Get Dial-a-Fix:
> http://wiki.djlizard.net/Dial-a-fix
>
> Use its options to fix:
> - Windows Installer
> - Windows Update
> - All the Registration Center options.
>
> Turn off the "Empty System32\Catroot 2"
> Do NOT do "Flush SoftwareDistribution".
>
> Then click "GO" and wait until it is done... Reboot will be needed.
>
> - Download/Install Windows Update v3.
> http://go.microsoft.com/fwlink/?LinkID=91237
> (You *may* need to install it using the command line switch "/wuforce"
> right after the reboot - immediately after logging in.)
>
> - Reboot.
> - Visit http://windowsupdate.microsoft.com/ and scan for/install updates.
>
>
> Usually - method one from the first suggestion fixes the issue.
> Sometimes they have to proceed to method two from the first suggestion.
>
> Less seldom - but it does happen - only the tool from the second suggestion
> will work - although the first suggestion is contained within the second in
> many ways (as well as some of the third.)
>
> And the third suggestion is there because before there was a suggestion (1)
> and a suggestion (2) - the third was the best bet and worked in most cases.
>
> Let us know!
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
>

The au_check_V78.exe from http://www.codeplex.com/aureset worked for me.

Brian Hale

"Shenan Stanley" wrote:

> Dennis wrote:
> > I am running XP Home Version 2002 SP3 and I downloaded and
> > installed new Windows Updates two days ago, now I have new updates
> > and they all fail to install. The only thing it tells me is that
> > "A problem on your computer is preventing updates from being
> > downloaded or installed". I don't see any error codes or other
> > more detailed information. I need some help. Thanks.
> >
> > By the way, I turned off my Kapersky Internet Security 2009 just to
> > make sure it was not blocking them for some reason.
>
> First thing to try:
> As many will tell you - ignore the title and symptoms listed in the article
> referred to. Do method 1 and 2 and see if it fixes your issue whether or
> not you repaired anything.
>
> http://support.microsoft.com/kb/943144
> Try method 1 and try to update*.
> If fails - try method 2 and try to update*.
>
> *try to update:
> - Visit http://windowsupdate.microsoft.com/
> - If it asks you to install anything before you see a selection of "Custom"
> or "Express" - do so.
> - Once you see the "Custom" or "Express" selection, choose "Custom".
> - Scan for updates.
> - When it lists what it finds - install the critical ones.
> - You are generally safe doing the Optional Software Updates. I suggest
> avoiding the Optional Hardware Updates completely.
>
>
> Second thing to try:
> http://www.codeplex.com/aureset
>
>
> Third thing to try:
> Get Dial-a-Fix:
> http://wiki.djlizard.net/Dial-a-fix
>
> Use its options to fix:
> - Windows Installer
> - Windows Update
> - All the Registration Center options.
>
> Turn off the "Empty System32\Catroot 2"
> Do NOT do "Flush SoftwareDistribution".
>
> Then click "GO" and wait until it is done... Reboot will be needed.
>
> - Download/Install Windows Update v3.
> http://go.microsoft.com/fwlink/?LinkID=91237
> (You *may* need to install it using the command line switch "/wuforce"
> right after the reboot - immediately after logging in.)
>
> - Reboot.
> - Visit http://windowsupdate.microsoft.com/ and scan for/install updates.
>
>
> Usually - method one from the first suggestion fixes the issue.
> Sometimes they have to proceed to method two from the first suggestion.
>
> Less seldom - but it does happen - only the tool from the second suggestion
> will work - although the first suggestion is contained within the second in
> many ways (as well as some of the third.)
>
> And the third suggestion is there because before there was a suggestion (1)
> and a suggestion (2) - the third was the best bet and worked in most cases.
>
> Let us know!
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
>