"Beary Ann",
Without seeing the Windows Update log and knowing a little more about your
network, it is difficult to say.
Is there a specific server you can consistently get a failure on? If so,
would you mind reproducing the failure and sending us the information?
Here's how:
Reply back and let us know some fairly generic things about your network.
Specifically:
1. Are you using a proxy server (firewall).
2. Were the updates working before these last 5 days?
3. Did you install anything on these machines, or make a structural network
change?
4. On a machine that reproduces the failure consistently, can you:
a. Go to the Windows Update website
b. Scan for updates
c. Uncheck all but one of the updates
d. Install the update, but look at your system clock to remember the
time of the attempt. Assuming it fails...
e. Open the log and paste the results to a reply in this newsgroup
i. Click Start
ii. Click Run
iii. Type: "%windir%\Windows Update.log" (note: use the quotes and
the space between Windows and Update.
iv. Scroll down through this log until we reach the hour and minute
you noted in step 4d.
v. From the beginning of the first line of this minute to the end of
the log, click and drag until everything is highlighted.
vi.Copy this selected text
vii. Reply to this newsgroup posting
viii. Paste the selected text into the posting
ix. Above the pasted text, post the words: "Log entries follow:"
x. Above this entry, tell us how it failed and which update you
were trying to install.
Sincerely,
Pat Walters [MSFT]
"Beary Ann" <> wrote in message
news:8C96BA2A-13A0-45AD-AA7B-...
> I have been trying for 5 days now to install critical updates on 13
servers.
> Some will install with no problem. Others will fail several times for
days.
> I can have a successful install, then 2 or 3 failures, then a successful.
Is
> the problem on the Microsoft end or my end ?
> --
> TerryAnn Porter
> Network Administrator
|
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