Windows Vista Help problem

Hi everyone,

I have a problem. I got a new laptop with Vista Ultimate about 2 months
ago. I have been pleasantly surprised with Vista thus far. The only problem
I seem to be having is that my Windows Help program doesn't seem to work.
You know, if you click Start >> Help and Support the help dialog shows for
the help and support center. Well the window that opens is blank and I get a
message box with a title of "Windows Internet Explorer" and a message saying,
"Internet Explorer cannot download / from help. Internet Explorer was not
able to open this Internet site. The requested site is either unavailable or
cannot be found. Please try again late."

The / was not a typo.

Also in the background is the download dialog from IE which says," Getting
File Information: / from help"

If I click OK on the message box both windows close but the blank Help and
Support center window stays.

So this makes me think that it's trying to access the files online...even
though I'm opening the offline help center. ???

I did download the WinHlp32.exe file which apparently is NOT included with
Vista from Microsoft http://support.microsoft.com/kb/917607/en-us and it
was a file called Windows6.0-KB917607-x86.msu. It installed but this problem
remained.


This isn't really a problem as much as it is annoying, but then...I haven't
need help yet. Also, I'm not sure, but if any of my programs need to use the
built in Help then that will also be annoying.


If anyone can help me out I'd really appreciate it.

Thanks so much!!

~Matt

Hello Matt,

Method Two in this tutorial can help you out.

http://www.vistax64.com/tutorials/87...ort-vista.html

Shawn

Darkarchon288;790226 Wrote:
> Hi everyone,
>
> I have a problem. I got a new laptop with Vista Ultimate about 2 months
> ago. I have been pleasantly surprised with Vista thus far. The only
> problem
> I seem to be having is that my Windows Help program doesn't seem to
> work.
> You know, if you click Start >> Help and Support the help dialog shows
> for
> the help and support center. Well the window that opens is blank and I
> get a
> message box with a title of "Windows Internet Explorer" and a message
> saying,
> "Internet Explorer cannot download / from help. Internet Explorer was
> not
> able to open this Internet site. The requested site is either
> unavailable or
> cannot be found. Please try again late."
>
> The / was not a typo.
>
> Also in the background is the download dialog from IE which says,"
> Getting
> File Information: / from help"
>
> If I click OK on the message box both windows close but the blank Help
> and
> Support center window stays.
>
> So this makes me think that it's trying to access the files
> online...even
> though I'm opening the offline help center. ???
>
> I did download the WinHlp32.exe file which apparently is NOT included
> with
> Vista from Microsoft 'A download is available for Windows Vista and
> Windows Server 2008 that resolves an issue in which you cannot open Help
> files that require the Windows Help (WinHlp32.exe) program'
> (http://support.microsoft.com/kb/917607/en-us) and it
> was a file called Windows6.0-KB917607-x86.msu. It installed but this
> problem
> remained.
>
>
> This isn't really a problem as much as it is annoying, but then...I
> haven't
> need help yet. Also, I'm not sure, but if any of my programs need to
> use the
> built in Help then that will also be annoying.
>
>
> If anyone can help me out I'd really appreciate it.
>
> Thanks so much!!
>
> ~Matt


--
Brink

*There are no dumb questions, just the people that do not ask
them.*
'*VISTA FORUMS*' *Please post feedback to help others.*

Use one of the methods here:

Error "Internet Explorer was not able to open this Internet site" when using
Help and Support in Windows Vista:
http://www.winhelponline.com/article...ows-Vista.html

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
The Winhelponline Blog: http://www.winhelponline.com/blog
Windows® Troubleshooting: http://www.winhelponline.com


"Darkarchon288" <> wrote in message
news:943CD846-4D35-4435-8F7E-...
> Hi everyone,
>
> I have a problem. I got a new laptop with Vista Ultimate about 2 months
> ago. I have been pleasantly surprised with Vista thus far. The only
> problem
> I seem to be having is that my Windows Help program doesn't seem to work.
> You know, if you click Start >> Help and Support the help dialog shows for
> the help and support center. Well the window that opens is blank and I
> get a
> message box with a title of "Windows Internet Explorer" and a message
> saying,
> "Internet Explorer cannot download / from help. Internet Explorer was not
> able to open this Internet site. The requested site is either unavailable
> or
> cannot be found. Please try again late."
>
> The / was not a typo.
>
> Also in the background is the download dialog from IE which says," Getting
> File Information: / from help"
>
> If I click OK on the message box both windows close but the blank Help and
> Support center window stays.
>
> So this makes me think that it's trying to access the files online...even
> though I'm opening the offline help center. ???
>
> I did download the WinHlp32.exe file which apparently is NOT included with
> Vista from Microsoft http://support.microsoft.com/kb/917607/en-us and
> it
> was a file called Windows6.0-KB917607-x86.msu. It installed but this
> problem
> remained.
>
>
> This isn't really a problem as much as it is annoying, but then...I
> haven't
> need help yet. Also, I'm not sure, but if any of my programs need to use
> the
> built in Help then that will also be annoying.
>
>
> If anyone can help me out I'd really appreciate it.
>
> Thanks so much!!
>
> ~Matt

Go here and run this script:
http://www.paulsxp.com/forum/viewtopic.php?f=16&t=114

--
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www.paulsxp.com/forum
http://www.supportspace.com/home/aff...s.s2?aiu=paulm
------------------------------------------------------------------------------------

"Darkarchon288" <> wrote in message
news:943CD846-4D35-4435-8F7E-...
> Hi everyone,
>
> I have a problem. I got a new laptop with Vista Ultimate about 2 months
> ago. I have been pleasantly surprised with Vista thus far. The only
> problem
> I seem to be having is that my Windows Help program doesn't seem to work.
> You know, if you click Start >> Help and Support the help dialog shows for
> the help and support center. Well the window that opens is blank and I
> get a
> message box with a title of "Windows Internet Explorer" and a message
> saying,
> "Internet Explorer cannot download / from help. Internet Explorer was not
> able to open this Internet site. The requested site is either unavailable
> or
> cannot be found. Please try again late."
>
> The / was not a typo.
>
> Also in the background is the download dialog from IE which says," Getting
> File Information: / from help"
>
> If I click OK on the message box both windows close but the blank Help and
> Support center window stays.
>
> So this makes me think that it's trying to access the files online...even
> though I'm opening the offline help center. ???
>
> I did download the WinHlp32.exe file which apparently is NOT included with
> Vista from Microsoft http://support.microsoft.com/kb/917607/en-us and
> it
> was a file called Windows6.0-KB917607-x86.msu. It installed but this
> problem
> remained.
>
>
> This isn't really a problem as much as it is annoying, but then...I
> haven't
> need help yet. Also, I'm not sure, but if any of my programs need to use
> the
> built in Help then that will also be annoying.
>
>
> If anyone can help me out I'd really appreciate it.
>
> Thanks so much!!
>
> ~Matt

Thank you everyone for your replies. I went ahead and did what Shaun
suggested as he was the first to reply to my question. Obviously it worked.
Thanks so much!!!

Your welcome Matt. I'm happy to hear that it is working again.

Shawn

Darkarchon288;791320 Wrote:
> Thank you everyone for your replies. I went ahead and did what Shaun
> suggested as he was the first to reply to my question. Obviously it
> worked.
> Thanks so much!!!


--
Brink

*There are no dumb questions, just the people that do not ask
them.*
'*VISTA FORUMS*' *Please post feedback to help others.*