Windows vista home basic broke down.

After activating the pre-loaded applications on my new notebook Acer Extensa
4220, it broke down. Error: C:\Windows\system 32\dfrgui.exe, - 1073741502.
I tried to press alt+F10 and F2. Tried to boot it with recovery disc and to
get into bios. With no results. The screen remains grey and dead. Can anyone
tell me whats wrong?? I can't get an answer from Acer Aspire support and
there is no warranty for software-errors.
--
netteskif

Sounds like a hardware failure, not software. Click on your country for
contact information:
http://www.acerpanam.com/synapse/for...=AcerPanAm.com

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Anette" <> wrote in message
news:86A9D17D-6F75-4300-ABB4-...
> After activating the pre-loaded applications on my new notebook Acer
> Extensa
> 4220, it broke down. Error: C:\Windows\system 32\dfrgui.exe, - 1073741502.
> I tried to press alt+F10 and F2. Tried to boot it with recovery disc and
> to
> get into bios. With no results. The screen remains grey and dead. Can
> anyone
> tell me whats wrong?? I can't get an answer from Acer Aspire support and
> there is no warranty for software-errors.
> --
> netteskif

"with no result' implies that you cannot access the BIOS settings, which
would certainly be an Acer support problem. If you cannot restore the system
to 'factory defaults", once again, it is in Acer's lap. If you can access
the bios, and can restore, you should restore. It's the only way to get Acer
to help you with what they sold you.

--
Was this helpful? Then click the Ratings button. Voting helps the web
interface.
http://www.microsoft.com/wn3/locales...eAPostAsAnswer
Mark L. Ferguson
..

"Anette" <> wrote in message
news:86A9D17D-6F75-4300-ABB4-...
> After activating the pre-loaded applications on my new notebook Acer
> Extensa
> 4220, it broke down. Error: C:\Windows\system 32\dfrgui.exe, - 1073741502.
> I tried to press alt+F10 and F2. Tried to boot it with recovery disc and
> to
> get into bios. With no results. The screen remains grey and dead. Can
> anyone
> tell me whats wrong?? I can't get an answer from Acer Aspire support and
> there is no warranty for software-errors.
> --
> netteskif

Disconnect the power and take out the battery for 5min, then try agsin. If
you still can't even get a BIOS screen up, take it back as faulty hardware.


"Anette" wrote:

> After activating the pre-loaded applications on my new notebook Acer Extensa
> 4220, it broke down. Error: C:\Windows\system 32\dfrgui.exe, - 1073741502.
> I tried to press alt+F10 and F2. Tried to boot it with recovery disc and to
> get into bios. With no results. The screen remains grey and dead. Can anyone
> tell me whats wrong?? I can't get an answer from Acer Aspire support and
> there is no warranty for software-errors.
> --
> netteskif

"Anteaus" <> wrote in message
news:94273223-68D1-400C-8B00-...
>
> Disconnect the power and take out the battery for 5min, then try agsin. If
> you still can't even get a BIOS screen up, take it back as faulty
> hardware.

Its a notebook, I would not recommend she takes it appart. Warranty would
be voided for sure.

> "Anette" wrote:
>
>> After activating the pre-loaded applications on my new notebook Acer
>> Extensa
>> 4220, it broke down. Error: C:\Windows\system 32\dfrgui.exe, -
>> 1073741502.
>> I tried to press alt+F10 and F2. Tried to boot it with recovery disc and
>> to
>> get into bios. With no results. The screen remains grey and dead. Can
>> anyone
>> tell me whats wrong?? I can't get an answer from Acer Aspire support and
>> there is no warranty for software-errors.
>> --
>> netteskif

Any beeps? Hear any drive spin up? Lights anywhere? If you leave the CD
tray open and try to start up your computer will the tray close at some
time? Does the green light on your charger glow. What is the condition of
your battery? (push test button on your battery) Any life at all?

--
Regards, BobF.
"Anteaus" <> wrote in message
news:94273223-68D1-400C-8B00-...
>
> Disconnect the power and take out the battery for 5min, then try agsin. If
> you still can't even get a BIOS screen up, take it back as faulty
> hardware.
>
>
> "Anette" wrote:
>
>> After activating the pre-loaded applications on my new notebook Acer
>> Extensa
>> 4220, it broke down. Error: C:\Windows\system 32\dfrgui.exe, -
>> 1073741502.
>> I tried to press alt+F10 and F2. Tried to boot it with recovery disc and
>> to
>> get into bios. With no results. The screen remains grey and dead. Can
>> anyone
>> tell me whats wrong?? I can't get an answer from Acer Aspire support and
>> there is no warranty for software-errors.
>> --
>> netteskif

--
netteskif


"Bob F." wrote:

> Any beeps? Hear any drive spin up? Lights anywhere? If you leave the CD
> tray open and try to start up your computer will the tray close at some
> time? Does the green light on your charger glow. What is the condition of
> your battery? (push test button on your battery) Any life at all?
>
> --
> Regards, BobF.
> "Anteaus" <> wrote in message
> news:94273223-68D1-400C-8B00-...
> >
> > Disconnect the power and take out the battery for 5min, then try agsin. If
> > you still can't even get a BIOS screen up, take it back as faulty
> > hardware.
> >
> >
> > "Anette" wrote:
> >
> >> After activating the pre-loaded applications on my new notebook Acer
> >> Extensa
> >> 4220, it broke down. Error: C:\Windows\system 32\dfrgui.exe, -
> >> 1073741502.
> >> I tried to press alt+F10 and F2. Tried to boot it with recovery disc and
> >> to
> >> get into bios. With no results. The screen remains grey and dead. Can
> >> anyone
> >> tell me whats wrong?? I can't get an answer from Acer Aspire support and
> >> there is no warranty for software-errors.
> >> --
> >> netteskif
>
> Windows starts up and then the screen turns grey. The green light on the charger glows but the statusindicator (led) is twinkling. There are no beeps. Windows can't read the boot disc. It starts reading and then stops and turns dead.
Acer support can't help me. I may have to pay Euro 50 and then get it back
un-repaired.

How do you know it was Windows starting up. Did you see a Windows splash
screen or just see other text messages? If Windows is starting up (and
stops) you should have been able to get into BIOS. Keep hitting F2 just
after Power on. You need to get to BIOS to change to "boot from CD/DVD" to
reinstall your system. If you can get to BIOS, then you have little choice
then to bring it back and get it repaired.

--
Regards, BobF.
"Anette" <> wrote in message
news:E9DC065B-62A0-428B-983E-...
>
> --
> netteskif
>
>
> "Bob F." wrote:
>
>> Any beeps? Hear any drive spin up? Lights anywhere? If you leave the
>> CD
>> tray open and try to start up your computer will the tray close at some
>> time? Does the green light on your charger glow. What is the condition
>> of
>> your battery? (push test button on your battery) Any life at all?
>>
>> --
>> Regards, BobF.
>> "Anteaus" <> wrote in message
>> news:94273223-68D1-400C-8B00-...
>> >
>> > Disconnect the power and take out the battery for 5min, then try agsin.
>> > If
>> > you still can't even get a BIOS screen up, take it back as faulty
>> > hardware.
>> >
>> >
>> > "Anette" wrote:
>> >
>> >> After activating the pre-loaded applications on my new notebook Acer
>> >> Extensa
>> >> 4220, it broke down. Error: C:\Windows\system 32\dfrgui.exe, -
>> >> 1073741502.
>> >> I tried to press alt+F10 and F2. Tried to boot it with recovery disc
>> >> and
>> >> to
>> >> get into bios. With no results. The screen remains grey and dead. Can
>> >> anyone
>> >> tell me whats wrong?? I can't get an answer from Acer Aspire support
>> >> and
>> >> there is no warranty for software-errors.
>> >> --
>> >> netteskif
>>
>> Windows starts up and then the screen turns grey. The green light on the
>> charger glows but the statusindicator (led) is twinkling. There are no
>> beeps. Windows can't read the boot disc. It starts reading and then stops
>> and turns dead.
> Acer support can't help me. I may have to pay Euro 50 and then get it back
> un-repaired.

In the future stick with Dell.

"BobF." <> wrote in message
news:...
> How do you know it was Windows starting up. Did you see a Windows splash
> screen or just see other text messages? If Windows is starting up (and
> stops) you should have been able to get into BIOS. Keep hitting F2 just
> after Power on. You need to get to BIOS to change to "boot from CD/DVD"
> to reinstall your system. If you can get to BIOS, then you have little
> choice then to bring it back and get it repaired.
>
> --
> Regards, BobF.
> "Anette" <> wrote in message
> news:E9DC065B-62A0-428B-983E-...
>>
>> --
>> netteskif
>>
>>
>> "Bob F." wrote:
>>
>>> Any beeps? Hear any drive spin up? Lights anywhere? If you leave the
>>> CD
>>> tray open and try to start up your computer will the tray close at some
>>> time? Does the green light on your charger glow. What is the condition
>>> of
>>> your battery? (push test button on your battery) Any life at all?
>>>
>>> --
>>> Regards, BobF.
>>> "Anteaus" <> wrote in message
>>> news:94273223-68D1-400C-8B00-...
>>> >
>>> > Disconnect the power and take out the battery for 5min, then try
>>> > agsin. If
>>> > you still can't even get a BIOS screen up, take it back as faulty
>>> > hardware.
>>> >
>>> >
>>> > "Anette" wrote:
>>> >
>>> >> After activating the pre-loaded applications on my new notebook Acer
>>> >> Extensa
>>> >> 4220, it broke down. Error: C:\Windows\system 32\dfrgui.exe, -
>>> >> 1073741502.
>>> >> I tried to press alt+F10 and F2. Tried to boot it with recovery disc
>>> >> and
>>> >> to
>>> >> get into bios. With no results. The screen remains grey and dead. Can
>>> >> anyone
>>> >> tell me whats wrong?? I can't get an answer from Acer Aspire support
>>> >> and
>>> >> there is no warranty for software-errors.
>>> >> --
>>> >> netteskif
>>>
>>> Windows starts up and then the screen turns grey. The green light on the
>>> charger glows but the statusindicator (led) is twinkling. There are no
>>> beeps. Windows can't read the boot disc. It starts reading and then
>>> stops and turns dead.
>> Acer support can't help me. I may have to pay Euro 50 and then get it
>> back
>> un-repaired.
>

--
netteskif


"BobF." wrote:

> How do you know it was Windows starting up. Did you see a Windows splash
> screen or just see other text messages? If Windows is starting up (and
> stops) you should have been able to get into BIOS. Keep hitting F2 just
> after Power on. You need to get to BIOS to change to "boot from CD/DVD" to
> reinstall your system. If you can get to BIOS, then you have little choice
> then to bring it back and get it repaired.
>
> --
> Regards, BobF.
> "Anette" <> wrote in message
> news:E9DC065B-62A0-428B-983E-...
> >
> > --
> > netteskif
> >
> >
> > "Bob F." wrote:
> >
> >> Any beeps? Hear any drive spin up? Lights anywhere? If you leave the
> >> CD
> >> tray open and try to start up your computer will the tray close at some
> >> time? Does the green light on your charger glow. What is the condition
> >> of
> >> your battery? (push test button on your battery) Any life at all?
> >>
> >> --
> >> Regards, BobF.
> >> "Anteaus" <> wrote in message
> >> news:94273223-68D1-400C-8B00-...
> >> >
> >> > Disconnect the power and take out the battery for 5min, then try agsin.
> >> > If
> >> > you still can't even get a BIOS screen up, take it back as faulty
> >> > hardware.
> >> >
> >> >
> >> > "Anette" wrote:
> >> >
> >> >> After activating the pre-loaded applications on my new notebook Acer
> >> >> Extensa
> >> >> 4220, it broke down. Error: C:\Windows\system 32\dfrgui.exe, -
> >> >> 1073741502.
> >> >> I tried to press alt+F10 and F2. Tried to boot it with recovery disc
> >> >> and
> >> >> to
> >> >> get into bios. With no results. The screen remains grey and dead. Can
> >> >> anyone
> >> >> tell me whats wrong?? I can't get an answer from Acer Aspire support
> >> >> and
> >> >> there is no warranty for software-errors.
> >> >> --
> >> >> netteskif
> >>
> >> Windows starts up and then the screen turns grey. The green light on the
> >> charger glows but the statusindicator (led) is twinkling. There are no
> >> beeps. Windows can't read the boot disc. It starts reading and then stops
> >> and turns dead.
> > Acer support can't help me. I may have to pay Euro 50 and then get it back
> > un-repaired.
>
> I did see a windows screen starting up ........ and i kept hitting button 2F, but then it stopped and the screen turned grey. Maybee there is something wrong with the harddisk. I appreciate very much any help which I desperately need!