Windows Vista Home Edition is stuck on NEVER

Hi All,
my updater is stuck on Never although it is set to check for updates every
day at 11.00 - any suggestions - ideas - help???

There is a very good chance are that you are seeing the affects of a
hijackware infection.

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

2. Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe
Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or other appropriate forums.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


BernhardSmily wrote:
> my updater is stuck on Never although it is set to check for updates every
> day at 11.00 - any suggestions - ideas - help???

Hi PA Bear,
Thank you for attempting to help - _ have downloaded No: 1 and it is at
present scanning my PC so far nothing found.
As far as No: 2 goes as it is an online scan I cannot run this in Safe Mode
as my PC does not connect to the Net in Safe Mode - any solution to this or
do I just scan my PC on line??
Thanks regards BernhardSmily
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>
"PA Bear [MS MVP]" <> wrote in message
news:u46E$...
> There is a very good chance are that you are seeing the affects of a
> hijackware infection.
>
> 1. See if you can download/run the MSRT manually:
> http://www.microsoft.com/security/ma...e/default.mspx
>
> 2. Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe
> Mode with Networking, if need be:
> http://onecare.live.com/site/en-us/center/howsafe.htm
>
> 3. Run a /thorough/ check for hijackware, including posting the requested
> logs in an appropriate forum, not here.
>
> Checking for/Help with Hijackware
> http://aumha.net/viewtopic.php?f=30&t=4075
> http://mvps.org/winhelp2002/unwanted.htm
> http://inetexplorer.mvps.org/data/prevention.htm
> http://inetexplorer.mvps.org/tshoot.html
> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> http://www.elephantboycomputers.com/...moving_Malware
>
> **Seek expert assistance in
> http://spywarehammer.com/simplemachi...php?board=10.0,
> http://forums.spybot.info/forumdisplay.php?f=22,
> http://aumha.net/viewforum.php?f=30, or other appropriate forums.**
>
> If the procedures look too complex - and there is no shame in admitting
> this
> isn't your cup of tea - take the machine to a local, reputable and
> independent (i.e., not BigBoxStoreUSA) computer repair shop.
> =====================
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY
> in the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> BernhardSmily wrote:
>> my updater is stuck on Never although it is set to check for updates
>> every
>> day at 11.00 - any suggestions - ideas - help???
>

Skip to Step #3 now (though you may have been able to do Step #2 in Safe
Mode with Networking).

BernhardSmily wrote:
> Hi PA Bear,
> Thank you for attempting to help - _ have downloaded No: 1 and it is at
> present scanning my PC so far nothing found.
> As far as No: 2 goes as it is an online scan I cannot run this in Safe
> Mode
> as my PC does not connect to the Net in Safe Mode - any solution to this
> or
> do I just scan my PC on line??
> Thanks regards BernhardSmily
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
> "PA Bear [MS MVP]" <> wrote in message
> news:u46E$...
>> There is a very good chance are that you are seeing the affects of a
>> hijackware infection.
>>
>> 1. See if you can download/run the MSRT manually:
>> http://www.microsoft.com/security/ma...e/default.mspx
>>
>> 2. Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe
>> Mode with Networking, if need be:
>> http://onecare.live.com/site/en-us/center/howsafe.htm
>>
>> 3. Run a /thorough/ check for hijackware, including posting the requested
>> logs in an appropriate forum, not here.
>>
>> Checking for/Help with Hijackware
>> http://aumha.net/viewtopic.php?f=30&t=4075
>> http://mvps.org/winhelp2002/unwanted.htm
>> http://inetexplorer.mvps.org/data/prevention.htm
>> http://inetexplorer.mvps.org/tshoot.html
>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>> http://www.elephantboycomputers.com/...moving_Malware
>>
>> **Seek expert assistance in
>> http://spywarehammer.com/simplemachi...php?board=10.0,
>> http://forums.spybot.info/forumdisplay.php?f=22,
>> http://aumha.net/viewforum.php?f=30, or other appropriate forums.**
>>
>> If the procedures look too complex - and there is no shame in admitting
>> this
>> isn't your cup of tea - take the machine to a local, reputable and
>> independent (i.e., not BigBoxStoreUSA) computer repair shop.
>> =====================
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in the United States and in Canada or by contacting your local Microsoft
>> subsidiary. There is no-charge for support calls that are associated
>> with
>> security updates.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>> BernhardSmily wrote:
>>> my updater is stuck on Never although it is set to check for updates
>>> every
>>> day at 11.00 - any suggestions - ideas - help???

Hi PA Bear,
I Have checked my system for viruses - downloaded al your recommendations
and ran all the checks - downloaded Anti Malware/Bytes program ran the check
and it found 1 item which I cleared -I downloaded
http://www.microsoft.com/security/ma...e/default.mspx and ran it and
6 hours later it is still running but has not found any Malware - I ran
virus checks and found nothing - I went into all the anti malware links and
that did not help - my machine is queaky clean - I don't know what else to
do after also searching the net for hours fo answers but only found
complaints and horror stories about Vista - I am about to give up on Vista
Update and Vista altogether have you got anymore suggestions??? Regards
BernhardSmily
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
"PA Bear [MS MVP]" <> wrote in message
news:%23rOk2J%...
> Skip to Step #3 now (though you may have been able to do Step #2 in Safe
> Mode with Networking).
>
> BernhardSmily wrote:
>> Hi PA Bear,
>> Thank you for attempting to help - _ have downloaded No: 1 and it is at
>> present scanning my PC so far nothing found.
>> As far as No: 2 goes as it is an online scan I cannot run this in Safe
>> Mode
>> as my PC does not connect to the Net in Safe Mode - any solution to this
>> or
>> do I just scan my PC on line??
>> Thanks regards BernhardSmily
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>> "PA Bear [MS MVP]" <> wrote in message
>> news:u46E$...
>>> There is a very good chance are that you are seeing the affects of a
>>> hijackware infection.
>>>
>>> 1. See if you can download/run the MSRT manually:
>>> http://www.microsoft.com/security/ma...e/default.mspx
>>>
>>> 2. Run the Windows Live Safety Center's 'Protection' scan (only!) in
>>> Safe
>>> Mode with Networking, if need be:
>>> http://onecare.live.com/site/en-us/center/howsafe.htm
>>>
>>> 3. Run a /thorough/ check for hijackware, including posting the
>>> requested
>>> logs in an appropriate forum, not here.
>>>
>>> Checking for/Help with Hijackware
>>> http://aumha.net/viewtopic.php?f=30&t=4075
>>> http://mvps.org/winhelp2002/unwanted.htm
>>> http://inetexplorer.mvps.org/data/prevention.htm
>>> http://inetexplorer.mvps.org/tshoot.html
>>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>>> http://www.elephantboycomputers.com/...moving_Malware
>>>
>>> **Seek expert assistance in
>>> http://spywarehammer.com/simplemachi...php?board=10.0,
>>> http://forums.spybot.info/forumdisplay.php?f=22,
>>> http://aumha.net/viewforum.php?f=30, or other appropriate forums.**
>>>
>>> If the procedures look too complex - and there is no shame in admitting
>>> this
>>> isn't your cup of tea - take the machine to a local, reputable and
>>> independent (i.e., not BigBoxStoreUSA) computer repair shop.
>>> =====================
>>> Start a free Windows Update support incident request:
>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>
>>> Support for Windows Update:
>>> http://support.microsoft.com/gp/wusupport
>>>
>>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>>> in the United States and in Canada or by contacting your local Microsoft
>>> subsidiary. There is no-charge for support calls that are associated
>>> with
>>> security updates.
>>> --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>> AumHa VSOP & Admin http://aumha.net
>>> DTS-L http://dts-l.net/
>>>
>>>
>>> BernhardSmily wrote:
>>>> my updater is stuck on Never although it is set to check for updates
>>>> every
>>>> day at 11.00 - any suggestions - ideas - help???
>

Repost from a previous reply of mine:

The above being said, if Windows Update hasn't worked for over a year, your
best bet now would be to back-up your personal data and then format &
reinstall Windows. Please note that a Repair Install (AKA an in-place
upgrade) will NOT correct the problem. A competent technician at a
respectable local shop might charge you about 100£ to do this for you.

After the clean install, you will have the equivalent of a "new computer" to
see this page and take care of EVERYTHING mentioned before doing anything
else online:

5 steps to help protect your new computer before you go online
http://www.microsoft.com/protect/com...nced/xppc.mspx

Good luck!
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


BernhardSmily wrote:
> Hi PA Bear,
> I Have checked my system for viruses - downloaded al your recommendations
> and ran all the checks - downloaded Anti Malware/Bytes program ran the
> check
> and it found 1 item which I cleared -I downloaded
> http://www.microsoft.com/security/ma...e/default.mspx and ran it
> and
> 6 hours later it is still running but has not found any Malware - I ran
> virus checks and found nothing - I went into all the anti malware links
> and
> that did not help - my machine is queaky clean - I don't know what else to
> do after also searching the net for hours fo answers but only found
> complaints and horror stories about Vista - I am about to give up on Vista
> Update and Vista altogether have you got anymore suggestions??? Regards
> BernhardSmily
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
> "PA Bear [MS MVP]" <> wrote in message
> news:%23rOk2J%...
>> Skip to Step #3 now (though you may have been able to do Step #2 in Safe
>> Mode with Networking).
>>
>> BernhardSmily wrote:
>>> Hi PA Bear,
>>> Thank you for attempting to help - _ have downloaded No: 1 and it is at
>>> present scanning my PC so far nothing found.
>>> As far as No: 2 goes as it is an online scan I cannot run this in Safe
>>> Mode
>>> as my PC does not connect to the Net in Safe Mode - any solution to this
>>> or
>>> do I just scan my PC on line??
>>> Thanks regards BernhardSmily
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>> "PA Bear [MS MVP]" <> wrote in message
>>> news:u46E$...
>>>> There is a very good chance are that you are seeing the affects of a
>>>> hijackware infection.
>>>>
>>>> 1. See if you can download/run the MSRT manually:
>>>> http://www.microsoft.com/security/ma...e/default.mspx
>>>>
>>>> 2. Run the Windows Live Safety Center's 'Protection' scan (only!) in
>>>> Safe
>>>> Mode with Networking, if need be:
>>>> http://onecare.live.com/site/en-us/center/howsafe.htm
>>>>
>>>> 3. Run a /thorough/ check for hijackware, including posting the
>>>> requested
>>>> logs in an appropriate forum, not here.
>>>>
>>>> Checking for/Help with Hijackware
>>>> http://aumha.net/viewtopic.php?f=30&t=4075
>>>> http://mvps.org/winhelp2002/unwanted.htm
>>>> http://inetexplorer.mvps.org/data/prevention.htm
>>>> http://inetexplorer.mvps.org/tshoot.html
>>>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>>>> http://www.elephantboycomputers.com/...moving_Malware
>>>>
>>>> **Seek expert assistance in
>>>> http://spywarehammer.com/simplemachi...php?board=10.0,
>>>> http://forums.spybot.info/forumdisplay.php?f=22,
>>>> http://aumha.net/viewforum.php?f=30, or other appropriate forums.**
>>>>
>>>> If the procedures look too complex - and there is no shame in admitting
>>>> this
>>>> isn't your cup of tea - take the machine to a local, reputable and
>>>> independent (i.e., not BigBoxStoreUSA) computer repair shop.
>>>> =====================
>>>> Start a free Windows Update support incident request:
>>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>>
>>>> Support for Windows Update:
>>>> http://support.microsoft.com/gp/wusupport
>>>>
>>>> For home users, no-charge support is available by calling
>>>> 1-866-PCSAFETY
>>>> in the United States and in Canada or by contacting your local
>>>> Microsoft
>>>> subsidiary. There is no-charge for support calls that are associated
>>>> with
>>>> security updates.
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>> AumHa VSOP & Admin http://aumha.net
>>>> DTS-L http://dts-l.net/
>>>>
>>>>
>>>> BernhardSmily wrote:
>>>>> my updater is stuck on Never although it is set to check for updates
>>>>> every
>>>>> day at 11.00 - any suggestions - ideas - help???