So MS offer a hotfix in a KB article but when you ask for it, it's not available.
Next question for MS, why offer a hotfix that isn't available?
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TaurArian [MVP] 2005-2008 - Australia
====================================
How to ask a question:
http://support.microsoft.com/kb/555375
http://taurarian.mvps.org/index.htm
Emails will not be acknowledged - please post to the newsgroup so all may benefit.
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco
"Geesey" <> wrote in message
news:85D7D561-214B-4145-91BE-...
|I probably didn't explain myself enough.
| Submitting the request is fine. The answer is
|
| "Hello,
|
| Thank you for contacting Microsoft Customer Service.
|
| I understand that you would like to obtain hotfix from Microsoft.
|
| Currently the hotfix described in the article 932539 is unavailable.
|
| You will be best assisted by the Microsoft subsidiary that specializes in
| your version of Windows Vista Home Premium. You can reach them at 13 20 58
| or by visiting:
|
| http://www.microsoft.com/worldwide/phone/contact.aspx?country=Australia"
|
|
| Requesting anything further from this results in up front fees being
| payable. Although I have a bona fide copy of Windows Vista, it is OEM and for
| these purposes has expired!! It is in anyone's terms ciustomer service of the
| lowest magnitude.
|
|
|
|
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|
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|
|
| "TaurArian" wrote:
|
| > Okay, I just tried it and I got to "
| > Contact Us: Hotfix Request Web Submission Form"
| >
| > I went as far as filling out the form but didn't submit it.
| >
| > At what point were you asked to start a phone support at a fee?
| >
| > Where I got to from the KB article was here:
| >
https://support.microsoft.com/contac....aspx?scid=sw;[LN];1414&from=KBHotfix&WS=hotfix
| >
| > <To obtain this Hotfix, please submit your request via this form to Microsoft Online
| > Customer Service and Support - you should expect to receive a download link via email
from
| > Microsoft within 8 business hours.>
| > Which is email contact.>
| >
| > If I had submitted the form, I would have received the requested hotfix.
| >
| > Anyway, somehow you've solved your problem, that's the main thing. Always remain calm.
| >
| > K
| > --
| > ====================================
| > TaurArian [MVP] 2005-2008 - Australia
| > ====================================
| > How to ask a question:
http://support.microsoft.com/kb/555375
| >
http://taurarian.mvps.org/index.htm
| > Emails will not be acknowledged - please post to the newsgroup so all may benefit.
| > Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco
| >
| >
| > "Geesey" <> wrote in message
| > news:ED995533-1731-4F9A-B6D1-...
| > |I will try to remain calm. It is not as simple as following a web link I'm
| > | afraid.
| > | As I said when I try to request online all I get is an offer to start phone
| > | support at some fee. No way am I going to do that. I have solved the problem
| > | myself by reading as many forums as I could find. To this date Microsoft has
| > | never solved anything for me. They go through a generic list of what to do in
| > | an e-mail (mostly in very poor English) and keep stating the bleeding obvious.
| > | What worked for me was to disbale the UAC in Vista and then reload the
| > | Nvidia drivers.
| > |
| > | "TaurArian" wrote:
| > |
| > | > Did you read - .... To resolve this problem, submit a request to Microsoft Online
| > Customer
| > | > Services to obtain the hotfix. To submit an online request to obtain the hotfix,
visit
| > the
| > | > following Microsoft Web site:
| > | >
http://go.microsoft.com/?linkid=6294451 (
http://go.microsoft.com/?linkid=6294451)
| > | >
| > | > --
| > | > ====================================
| > | > TaurArian [MVP] 2005-2008 - Australia
| > | > ====================================
| > | > How to ask a question:
http://support.microsoft.com/kb/555375
| > | >
http://taurarian.mvps.org/index.htm
| > | > Emails will not be acknowledged - please post to the newsgroup so all may benefit.
| > | > Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco
| > | >
| > | >
| > | > "Geesey" <> wrote in message
| > | > news:C4985F18-EA09-4A7A-BD23-...
| > | > | Yes I get the same message. This NVidia thing is driving me nuts. I can't run
| > | > | my system unless I delete the nvlddmkm.sys file which only leaves me with a
| > | > | crappy display (but at least with no lock ups or black outs).
| > | > | I am trying to get the belowmentioned update:-
| > | > | "The screen may go blank when you try to upgrade the video driver. For more
| > | > | information, click the following article number to view the article in the
| > | > | Microsoft Knowledge Base:
| > | > | 932539 (
http://support.microsoft.com/kb/932539/) The screen may go blank
| > | > | when you try to upgrade the video driver on a Windows Vista-based computer"
| > | > |
| > | > | Microsoft won't give it to me unless I ring them and pay even though I have
| > | > | a bona fide installation of Windows Vista Home Premium.
| > | > |
| > | > |
| > | > |
| > | > |
| > | > |
| > | > | "burnthepc" wrote:
| > | > |
| > | > | > I've been trying to fix a constant crashing problem with DX10 and Nvidia
| > | > | > cards - the nvlddmkm error and need to install the hotfixes:
| > | > | >
| > | > | >
http://support.microsoft.com/kb/938194
| > | > | >
http://support.microsoft.com/kb/940105
| > | > | >
http://support.microsoft.com/kb/938979
| > | > | >
| > | > | > All of which come up as - "this is not for your system" once windows update
| > | > | > starts after download.
| > | > | >
| > | > | > I've been careful to install the 32bit Vista version. I've 32-bit Vista Home
| > | > | > Premium.
| > | > | >
| > | > | > Any ideas what could be causing it or how I might fix it?
| > | > | >
| > | > | >
| > | > | >
| > | > | >
| > | > | >
| > | >
| > | >
| > | >
| >
| >
| >