Windows Vista/IE8 updates failing

Hi,

My computer is running Vista SP1 and updates are set to auto. However
everytime new updates are found and downloaded they fail to install. Updates
for hardware and Windows Defender seem ok for all security and other updates
continually fail. I have searched for the various error codes but generally
cannot find any description or solution. Can anyone advise as I'm worried
that my machine may be left vunerable without the latest updates etc?

Thanks.

Cam.

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)? Were any of these applications running
in the background when you installed IE8?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

================

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/kb/906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/ph/6527

2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798

3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
associated with the download/install.

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blog...showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.

================

How do I reset the Windows Update settings?
http://support.microsoft.com/kb/971058

===========================

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002



CamIOW wrote:
> My computer is running Vista SP1 and updates are set to auto. However
> everytime new updates are found and downloaded they fail to install.
> Updates
> for hardware and Windows Defender seem ok for all security and other
> updates
> continually fail. I have searched for the various error codes but
> generally
> cannot find any description or solution. Can anyone advise as I'm worried
> that my machine may be left vunerable without the latest updates etc?

> ...McAfee [free trial] was running for a while when I
> bought the machine but that have been uninstalled a long time ago

McAfee applications are notorious for not uninstalling "cleanly" and the
leftovers may be causing your problem.

1. Download the McAfee Consumer Products Removal tool, saving it to your
desktop: http://service.mcafee.com/FAQDocument.aspx?id=TS100507 (Step #2).

2. Close all open applications (i.e., anything with an icon on the taskbar).

3. Right-click on the file you saved in #1 above (MCPR.EXE) and select "Run
as Administrator." Don't TOUCH your keyboard until the run completes, then
reboot.

4. Now see if you can install updates by accessing Windows Update via the
Start menu.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


CamIOW wrote:
> I run AVG 8.5 as my main source of virus/malware protection. Other things
> such as Lavasoft Ad-Aware, Spybot S+D, C-Cleaner are all run regularly but
> are generally not part of the machine startup. It is possible that AVG was
> running when I installed IE8. McAfee trail was running for a while when I
> bought the machine but that have been uninstalled a long time ago,
> probably
> before IE8 was installed. I never use Norton products and no version of
> any
> of their software has been installed on this machine ASAIK.
>
> "PA Bear [MS MVP]" wrote:
>> What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)? What third-party firewall (if any)? Were any of these
>> applications running in the background when you installed IE8?
>>
>> Has a Norton or McAfee application ever been installed on this machine
>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>
>> ================
>>
>> How to troubleshoot Windows Update, Microsoft Update, and Windows Server
>> Update Services installation issues:
>> http://support.microsoft.com/kb/906602
>>
>> 1. See the "Need more help? Tell us what problem you are having" section
>> of
>> http://support.microsoft.com/ph/6527
>>
>> 2. You cannot install some updates or programs
>> http://support.microsoft.com/kb/822798
>>
>> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
>> associated with the download/install.
>>
>> How to read the WindowsUpdate.log file
>> http://support.microsoft.com/kb/902093
>>
>> 3b. Compare errors to those listed here:
>> http://www.bleepingcomputer.com/blog...showentry=1122
>> and/or go to http://windowsupdate.microsoft.com > click on Help and
>> Support
>> link in left pane > Solve problems on your own.
>>
>> ================
>>
>> How do I reset the Windows Update settings?
>> http://support.microsoft.com/kb/971058
>>
>> ===========================
>>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>>
>>
>> CamIOW wrote:
>>> My computer is running Vista SP1 and updates are set to auto. However
>>> everytime new updates are found and downloaded they fail to install.
>>> Updates
>>> for hardware and Windows Defender seem ok for all security and other
>>> updates
>>> continually fail. I have searched for the various error codes but
>>> generally
>>> cannot find any description or solution. Can anyone advise as I'm
>>> worried
>>> that my machine may be left vunerable without the latest updates etc?

Thanks for the reply, however Having given it some more thought I remember
that I did a feew format and re-install of Vista between the time McAfee was
on the machine and the time the problem started, therefore it cannot be the
problem.

"PA Bear [MS MVP]" wrote:

> > ...McAfee [free trial] was running for a while when I
> > bought the machine but that have been uninstalled a long time ago
>
> McAfee applications are notorious for not uninstalling "cleanly" and the
> leftovers may be causing your problem.
>
> 1. Download the McAfee Consumer Products Removal tool, saving it to your
> desktop: http://service.mcafee.com/FAQDocument.aspx?id=TS100507 (Step #2).
>
> 2. Close all open applications (i.e., anything with an icon on the taskbar).
>
> 3. Right-click on the file you saved in #1 above (MCPR.EXE) and select "Run
> as Administrator." Don't TOUCH your keyboard until the run completes, then
> reboot.
>
> 4. Now see if you can install updates by accessing Windows Update via the
> Start menu.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
>
> CamIOW wrote:
> > I run AVG 8.5 as my main source of virus/malware protection. Other things
> > such as Lavasoft Ad-Aware, Spybot S+D, C-Cleaner are all run regularly but
> > are generally not part of the machine startup. It is possible that AVG was
> > running when I installed IE8. McAfee trail was running for a while when I
> > bought the machine but that have been uninstalled a long time ago,
> > probably
> > before IE8 was installed. I never use Norton products and no version of
> > any
> > of their software has been installed on this machine ASAIK.
> >
> > "PA Bear [MS MVP]" wrote:
> >> What anti-virus application or security suite is installed and is your
> >> subscription current? What anti-spyware applications (other than
> >> Defender)? What third-party firewall (if any)? Were any of these
> >> applications running in the background when you installed IE8?
> >>
> >> Has a Norton or McAfee application ever been installed on this machine
> >> (e.g., a free-trial version that came preinstalled when you bought it)?
> >>
> >> ================
> >>
> >> How to troubleshoot Windows Update, Microsoft Update, and Windows Server
> >> Update Services installation issues:
> >> http://support.microsoft.com/kb/906602
> >>
> >> 1. See the "Need more help? Tell us what problem you are having" section
> >> of
> >> http://support.microsoft.com/ph/6527
> >>
> >> 2. You cannot install some updates or programs
> >> http://support.microsoft.com/kb/822798
> >>
> >> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
> >> associated with the download/install.
> >>
> >> How to read the WindowsUpdate.log file
> >> http://support.microsoft.com/kb/902093
> >>
> >> 3b. Compare errors to those listed here:
> >> http://www.bleepingcomputer.com/blog...showentry=1122
> >> and/or go to http://windowsupdate.microsoft.com > click on Help and
> >> Support
> >> link in left pane > Solve problems on your own.
> >>
> >> ================
> >>
> >> How do I reset the Windows Update settings?
> >> http://support.microsoft.com/kb/971058
> >>
> >> ===========================
> >>
> >> Start a free Windows Update support incident request:
> >> https://support.microsoft.com/oas/de...spx?gprid=6527
> >>
> >> Support for Windows Update:
> >> http://support.microsoft.com/gp/wusupport
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >>
> >>
> >>
> >> CamIOW wrote:
> >>> My computer is running Vista SP1 and updates are set to auto. However
> >>> everytime new updates are found and downloaded they fail to install.
> >>> Updates
> >>> for hardware and Windows Defender seem ok for all security and other
> >>> updates
> >>> continually fail. I have searched for the various error codes but
> >>> generally
> >>> cannot find any description or solution. Can anyone advise as I'm
> >>> worried
> >>> that my machine may be left vunerable without the latest updates etc?
>
>

Repost:
>>> How to troubleshoot Windows Update, Microsoft Update, and Windows Server
>>> Update Services installation issues:
>>> http://support.microsoft.com/kb/906602
>>>
>>> 1. See the "Need more help? Tell us what problem you are having" section
>>> of
>>> http://support.microsoft.com/ph/6527
>>>
>>> 2. You cannot install some updates or programs
>>> http://support.microsoft.com/kb/822798
>>>
>>> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
>>> associated with the download/install.
>>>
>>> How to read the WindowsUpdate.log file
>>> http://support.microsoft.com/kb/902093
>>>
>>> 3b. Compare errors to those listed here:
>>> http://www.bleepingcomputer.com/blog...showentry=1122
>>> and/or go to http://windowsupdate.microsoft.com > click on Help and
>>> Support
>>> link in left pane > Solve problems on your own.
>>>
>>> ================
>>>
>>> How do I reset the Windows Update settings?
>>> http://support.microsoft.com/kb/971058
>>>
>>> ===========================
>>>
>>> Start a free Windows Update support incident request:
>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>
>>> Support for Windows Update:
>>> http://support.microsoft.com/gp/wusupport

CamIOW wrote:
> Thanks for the reply, however Having given it some more thought I remember
> that I did a feew format and re-install of Vista between the time McAfee
> was
> on the machine and the time the problem started, therefore it cannot be
> the
> problem.
>
> "PA Bear [MS MVP]" wrote:
>
>>> ...McAfee [free trial] was running for a while when I
>>> bought the machine but that have been uninstalled a long time ago
>>
>> McAfee applications are notorious for not uninstalling "cleanly" and the
>> leftovers may be causing your problem.
>>
>> 1. Download the McAfee Consumer Products Removal tool, saving it to your
>> desktop: http://service.mcafee.com/FAQDocument.aspx?id=TS100507 (Step
>> #2).
>>
>> 2. Close all open applications (i.e., anything with an icon on the
>> taskbar).
>>
>> 3. Right-click on the file you saved in #1 above (MCPR.EXE) and select
>> "Run
>> as Administrator." Don't TOUCH your keyboard until the run completes,
>> then
>> reboot.
>>
>> 4. Now see if you can install updates by accessing Windows Update via the
>> Start menu.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>>
>> CamIOW wrote:
>>> I run AVG 8.5 as my main source of virus/malware protection. Other
>>> things
>>> such as Lavasoft Ad-Aware, Spybot S+D, C-Cleaner are all run regularly
>>> but
>>> are generally not part of the machine startup. It is possible that AVG
>>> was
>>> running when I installed IE8. McAfee trail was running for a while when
>>> I
>>> bought the machine but that have been uninstalled a long time ago,
>>> probably
>>> before IE8 was installed. I never use Norton products and no version of
>>> any
>>> of their software has been installed on this machine ASAIK.
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> What anti-virus application or security suite is installed and is your
>>>> subscription current? What anti-spyware applications (other than
>>>> Defender)? What third-party firewall (if any)? Were any of these
>>>> applications running in the background when you installed IE8?
>>>>
>>>> Has a Norton or McAfee application ever been installed on this machine
>>>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>>>
>>>> ================
>>>>
>>>> How to troubleshoot Windows Update, Microsoft Update, and Windows
>>>> Server
>>>> Update Services installation issues:
>>>> http://support.microsoft.com/kb/906602
>>>>
>>>> 1. See the "Need more help? Tell us what problem you are having"
>>>> section
>>>> of
>>>> http://support.microsoft.com/ph/6527
>>>>
>>>> 2. You cannot install some updates or programs
>>>> http://support.microsoft.com/kb/822798
>>>>
>>>> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for
>>>> errors
>>>> associated with the download/install.
>>>>
>>>> How to read the WindowsUpdate.log file
>>>> http://support.microsoft.com/kb/902093
>>>>
>>>> 3b. Compare errors to those listed here:
>>>> http://www.bleepingcomputer.com/blog...showentry=1122
>>>> and/or go to http://windowsupdate.microsoft.com > click on Help and
>>>> Support
>>>> link in left pane > Solve problems on your own.
>>>>
>>>> ================
>>>>
>>>> How do I reset the Windows Update settings?
>>>> http://support.microsoft.com/kb/971058
>>>>
>>>> ===========================
>>>>
>>>> Start a free Windows Update support incident request:
>>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>>
>>>> Support for Windows Update:
>>>> http://support.microsoft.com/gp/wusupport
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>
>>>>
>>>>
>>>> CamIOW wrote:
>>>>> My computer is running Vista SP1 and updates are set to auto. However
>>>>> everytime new updates are found and downloaded they fail to install.
>>>>> Updates
>>>>> for hardware and Windows Defender seem ok for all security and other
>>>>> updates
>>>>> continually fail. I have searched for the various error codes but
>>>>> generally
>>>>> cannot find any description or solution. Can anyone advise as I'm
>>>>> worried
>>>>> that my machine may be left vunerable without the latest updates etc?