Windows Vista refund policy

I have a bought a new notebook with Windows Vista pre-installed. The
problem is I don't agree with the EULA, so I can't continue to use the
notebook. Does Microsoft have a refund policy in these cases where the
end user clicks "I disagree" to the EULA? I do want to keep the
notebook, but I believe I should be eligible for a refund for any
licensing costs pertaining to Windows Vista software.

Thanks for any help!

marty <> wrote:

>I have a bought a new notebook with Windows Vista pre-installed. The
>problem is I don't agree with the EULA, so I can't continue to use the
>notebook. Does Microsoft have a refund policy in these cases where the
>end user clicks "I disagree" to the EULA? I do want to keep the
>notebook, but I believe I should be eligible for a refund for any
>licensing costs pertaining to Windows Vista software.
>
>Thanks for any help!

Computers purchased with Windows preinstalled invariably have an OEM
version of Windows installed, and are sold by the computer vendor at
one single price for the computer plus operating system combined. They
cannot be unbundled.

What you can do is to inquire from your notebook manufacturer if they
will sell the bare notebook with no operating system installed. Some
will, some won't. If that maker won't do it then check with other
notebook manufacturer's to find one that will and which has a model
that suits your requirements.

In either case, your only viable option is to return the notebook for
a refund and purchase a model with no preinstalled Windows (or one
with Windows XP preinstalled - some companies still offer these).

Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2008)
On-Line Help Computer Service
http://onlinehelp.bc.ca

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."

Call whoever you bought it from, ask to exchange it for a machine with a
different OS.

"marty" <> wrote in message
news:...
>I have a bought a new notebook with Windows Vista pre-installed. The
>problem is I don't agree with the EULA, so I can't continue to use the
>notebook. Does Microsoft have a refund policy in these cases where the end
>user clicks "I disagree" to the EULA? I do want to keep the notebook, but I
>believe I should be eligible for a refund for any licensing costs
>pertaining to Windows Vista software.
>
> Thanks for any help!

"marty" <> wrote in message
news:...
>I have a bought a new notebook with Windows Vista pre-installed. The
>problem is I don't agree with the EULA, so I can't continue to use the
>notebook. Does Microsoft have a refund policy in these cases where the end
>user clicks "I disagree" to the EULA? I do want to keep the notebook, but I
>believe I should be eligible for a refund for any licensing costs
>pertaining to Windows Vista software.
>
> Thanks for any help!


You deserve a full refund for being the first person to have ever read it.

--
Jon

"Jon" <> wrote in message
news:e$...
>
> "marty" <> wrote in message
> news:...
>>I have a bought a new notebook with Windows Vista pre-installed. The
>>problem is I don't agree with the EULA, so I can't continue to use the
>>notebook. Does Microsoft have a refund policy in these cases where the end
>>user clicks "I disagree" to the EULA? I do want to keep the notebook, but
>>I believe I should be eligible for a refund for any licensing costs
>>pertaining to Windows Vista software.
>>
>> Thanks for any help!
>
>
> You deserve a full refund for being the first person to have ever read it.

Ok, I HAVE to agree with this one! ROFL

--
Sanity calms, but madness is more interesting.
http://www.lockergnome.com/darksentinel
Undo the munge to reply by email

"Ron Martell" <> wrote in message
news:...
> marty <> wrote:
>
>>I have a bought a new notebook with Windows Vista pre-installed. The
>>problem is I don't agree with the EULA, so I can't continue to use the
>>notebook. Does Microsoft have a refund policy in these cases where the
>>end user clicks "I disagree" to the EULA? I do want to keep the
>>notebook, but I believe I should be eligible for a refund for any
>>licensing costs pertaining to Windows Vista software.
>>
>>Thanks for any help!
>
> Computers purchased with Windows preinstalled invariably have an OEM
> version of Windows installed, and are sold by the computer vendor at
> one single price for the computer plus operating system combined. They
> cannot be unbundled.
>
> What you can do is to inquire from your notebook manufacturer if they
> will sell the bare notebook with no operating system installed. Some
> will, some won't. If that maker won't do it then check with other
> notebook manufacturer's to find one that will and which has a model
> that suits your requirements.
>
> In either case, your only viable option is to return the notebook for
> a refund and purchase a model with no preinstalled Windows (or one
> with Windows XP preinstalled - some companies still offer these).
>
> Good luck

Only problem is that all the EULA's with any OS except for Linux will
probably read the same. Only recourse for the OP may just be to load Linux
if he doesn't want to abide by the terms of any EULA.

--
Sanity calms, but madness is more interesting.
http://www.lockergnome.com/darksentinel
Undo the munge to reply by email

On Wed, 16 Jan 2008 16:10:24 +1000, marty <> wrote:

>I have a bought a new notebook with Windows Vista pre-installed. The
>problem is I don't agree with the EULA, so I can't continue to use the
>notebook. Does Microsoft have a refund policy in these cases where the
>end user clicks "I disagree" to the EULA? I do want to keep the
>notebook, but I believe I should be eligible for a refund for any
>licensing costs pertaining to Windows Vista software.
>
>Thanks for any help!

If M$ allowed that they'd go broke.

"marty" <> wrote in message news:...
> I have a bought a new notebook with Windows Vista pre-installed. The
> problem is I don't agree with the EULA, so I can't continue to use the
> notebook. Does Microsoft have a refund policy in these cases where the
> end user clicks "I disagree" to the EULA? I do want to keep the
> notebook, but I believe I should be eligible for a refund for any
> licensing costs pertaining to Windows Vista software.
>
> Thanks for any help!

Maybe you could try this;

http://www.linux.com/articles/59381
How to get a Windows refund


-Michael

"marty" <> wrote in message
news:...
>I have a bought a new notebook with Windows Vista pre-installed. The
>problem is I don't agree with the EULA, so I can't continue to use the
>notebook. Does Microsoft have a refund policy in these cases where the end
>user clicks "I disagree" to the EULA? I do want to keep the notebook, but I
>believe I should be eligible for a refund for any licensing costs
>pertaining to Windows Vista software.
>
> Thanks for any help!
>

Microsoft has a 45 day no questions asked refund policy. It doesn't matter
if the box was opened and the software was installed or not.
I know, I already returned [2] copies of that POS and got full refunds for
both, including return shipping costs.

Microsoft North American Retail Product Refund Guidelines:
http://www.microsoft.com/mscorp/prod...und/refund.asp

"john" <> wrote in message news:#...
>
> "marty" <> wrote in message news:...
>>I have a bought a new notebook with Windows Vista pre-installed. The problem is I don't agree
>>with the EULA, so I can't continue to use the notebook. Does Microsoft have a refund policy
>>in these cases where the end user clicks "I disagree" to the EULA? I do want to keep the
>>notebook, but I believe I should be eligible for a refund for any licensing costs pertaining
>>to Windows Vista software.

> Microsoft has a 45 day no questions asked refund policy. It doesn't matter if the box was
> opened and the software was installed or not.
> I know, I already returned [2] copies of that POS and got full refunds for both, including
> return shipping costs.
>
> Microsoft North American Retail Product Refund Guidelines:
> http://www.microsoft.com/mscorp/prod...und/refund.asp

That's for retail purchases, not pre-installed OEM copies.

<quote>
What Products Are Not Eligible for a Refund?

Original Equipment Manufacturer (OEM) software preloaded on a PC (contact the PC manufacturer)

Original Equipment Manufacturer (OEM) software sold separately from PC (contact the reseller or
retailer)
</quote>


-Michael