Free unlimited installation and compatibility support is available for
Windows Vista, but only for Service Pack 2 (SP2). This support, originally
scheduled to end 26 November 2009, has been extended until 26 February 2010
so get a move on! Availability of chat or e-mail support differs depending
on your geographic location. Some issues may require more advanced support
for which there is a charge. Go to
http://support.microsoft.com/oas/def...4&gprid=582034 &
select appropriate category (i.e., Download issue; Installation issue;
Issues after you install a service pack).
SP2 Prerequisite Updates may include:
• Description of the Windows Vista and Windows Server 2008 installation
software feature update (28 Apr-09)
http://support.microsoft.com/kb/955430
• Description of the System Update Readiness Tool for Windows Vista, for
Windows Server 2008, and for Windows 7 (22 Sept-09
http://support.microsoft.com/kb/947821
Have both KB955430 and KB947821 been installed?
Vista SP2 Installation Tips:
• Your computer will restart several times during the installation process:
Make certain you've saved your work and closed all open applications before
beginning the install.
• Disable (1) your anti-virus application, (2) any real-time system
protections afforded by any anti-spyware applications (except Defender), &
(3) your third-party firewall (if any) and then (4) enable the Windows
Firewall _before installing or uninstalling_ Vista SP2.
• The installation process can take an hour or much longer, depending on
server demand. If you're installing SP2 on a portable computer, make sure
that you plug-in the power cord and have the battery inserted into its bay.
• Vista SP1 is a prerequisite for installing SP2. If you use Windows Update
or the Automatic Update feature in Windows Vista, you will not be offered
the option to install SP2 until you first install SP1.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com
wdsnls wrote:
> Why don't I receive the option to update to SP2 in Windows Vista Home
> Premium 64 Bit on my desktop computer, during Windows Update? I have a
> laptop computer that runs Windows Vista Home Premium 32 Bit and was
> offered
> and downloaded SP2 some time ago.