Windows Vista Update error 80073712

I've bought an ASUS laptop with the vista already installed. Last night I was
updating software (windows update). After that it was requested to restart
the computer. It went bananas. It simply didn´t turn on.

I had to reinstall (from the disk) to the partition of vista.

Now, I've tried to update and I'm getting the same error over and over again
(80073712), and it doesn't update the software.

Can you help me?
Thank you.

free Windows Update support incident request:

<https://support.microsoft.com/oas/default.aspx?gprid=6527>

Please report back so it may assist others who have the same problem as you.

--

"futsalreferee" wrote:

> I've bought an ASUS laptop with the vista already installed. Last night I was
> updating software (windows update). After that it was requested to restart
> the computer. It went bananas. It simply didn´t turn on.
>
> I had to reinstall (from the disk) to the partition of vista.
>
> Now, I've tried to update and I'm getting the same error over and over again
> (80073712), and it doesn't update the software.
>
> Can you help me?
> Thank you.

I did that, and I still am waiting for a reply. Today I went there again and
they asked me 60 € for an online help.

This is great. Microsoft software has a problem and I have to pay. Is this
the Vista extra value?

"futsalreferee" wrote:

> I've bought an ASUS laptop with the vista already installed. Last night I was
> updating software (windows update). After that it was requested to restart
> the computer. It went bananas. It simply didn´t turn on.
>
> I had to reinstall (from the disk) to the partition of vista.
>
> Now, I've tried to update and I'm getting the same error over and over again
> (80073712), and it doesn't update the software.
>
> Can you help me?
> Thank you.

Asus is *required* to support Vista for what is known as an OEM edition
of Vista during whatever warranty period they offer.

Microsoft offers Home Users no-charge support for issues with Security
Updates.

Check any Security Bulletin or Security related KB article to confirm
this, if you wish. For instance, the first Security update of 2008 shows
this on the Sec Bulletin or KB article pages:

http://www.microsoft.com/technet/sec.../ms08-001.mspx

> Support
> • Customers in the U.S. and Canada can receive technical support from Microsoft Product Support
> Services at 1-866-PCSAFETY. There is no charge for support calls that are associated with
> security updates.
> • International customers can receive support from their local Microsoft subsidiaries. There is
> no charge for support that is associated with security updates. For more information about how
> to contact Microsoft for support issues, visit the International Support Web site.
> http://go.microsoft.com/fwlink/?LinkId=21155


http://support.microsoft.com/kb/941644

> How to receive help and support for this security update
> For home users, no-charge support is available by calling 1-866-PCSAFETY in the United States
> and in Canada or by contacting your local Microsoft subsidiary. For more information about how
> to contact your local Microsoft subsidiary for security update support issues, visit the
> International Support Web site:
> http://support.microsoft.com/common/international.aspx

HTH,

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



futsalreferee wrote:

> I did that, and I still am waiting for a reply. Today I went there again and
> they asked me 60 € for an online help.
>
> This is great. Microsoft software has a problem and I have to pay. Is this
> the Vista extra value?
>
> "futsalreferee" wrote:
>
>
>>I've bought an ASUS laptop with the vista already installed. Last night I was
>>updating software (windows update). After that it was requested to restart
>>the computer. It went bananas. It simply didn´t turn on.
>>
>>I had to reinstall (from the disk) to the partition of vista.
>>
>>Now, I've tried to update and I'm getting the same error over and over again
>>(80073712), and it doesn't update the software.
>>
>>Can you help me?
>>Thank you.