Windows Vista update MSXML 4.0 SP2 Security Update(KB927978)

This update keeps popping up. I have already installed it(8 times in the last
2 days) It keeps saying successfully installed, however it keeps coming back
for me to install. For now I am just ignoring it. I don't know what to do.
Can anyone help?

"Scarlet" wrote:

> This update keeps popping up. I have already installed it(8 times in the last
> 2 days) It keeps saying successfully installed, however it keeps coming back
> for me to install. For now I am just ignoring it. I don't know what to do.
> Can anyone help?

"Scarlet" wrote:

> This update keeps popping up. I have already installed it(8 times in the last
> 2 days) It keeps saying successfully installed, however it keeps coming back
> for me to install. For now I am just ignoring it. I don't know what to do.
> Can anyone help? I too had this problem. (21 times) I emailed Ms & they gave me instructions on what to do. It is quite complicated w/2 1/2 pages of instructions some relevant some not. Email at mssupport.microsoft.com or try uninstall from control panel then reinstall msxml 4.0 service pack 2 plus the update KB925672 & KB 927978 but best to contact ms Hope this helps. Mine is fine now

Scarlet,

There should be randomly named folders on the drive with the greatest
amount of free space [ usually the C:\ drive on most systems ] that were
created each time this update attempted an installation. Open the most
*recently* created folder and then open the log file contained therein.
Please post back with that log file and perhaps we can see what's up.

Which printer/ all-in-one software was installed recently ?
That's why the system was prompted to install this update.


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



Scarlet wrote:

> This update keeps popping up. I have already installed it(8 times in the last
> 2 days) It keeps saying successfully installed, however it keeps coming back
> for me to install. For now I am just ignoring it. I don't know what to do.
> Can anyone help?

MowGreen,

Thank you for the information. I found the most recently created folder,
however neither Notepad or Wordpad will open the log file. They both say
access denied. I did just recently install software for Canon MP160
all-in-one. Any suggestions as to what I can use to open that log file? Your
assistance is greatly appreciated!

"MowGreen [MVP]" wrote:

> Scarlet,
>
> There should be randomly named folders on the drive with the greatest
> amount of free space [ usually the C:\ drive on most systems ] that were
> created each time this update attempted an installation. Open the most
> *recently* created folder and then open the log file contained therein.
> Please post back with that log file and perhaps we can see what's up.
>
> Which printer/ all-in-one software was installed recently ?
> That's why the system was prompted to install this update.
>
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Scarlet wrote:
>
> > This update keeps popping up. I have already installed it(8 times in the last
> > 2 days) It keeps saying successfully installed, however it keeps coming back
> > for me to install. For now I am just ignoring it. I don't know what to do.
> > Can anyone help?
>

You're welcome, Scarlett. It sounds like a Permissions issue is
preventing you from viewing the log. So, I'm also assuming that there's
a Permissions issue in getting the update installed.
Since I don't have Vista installed I'm not sure how one would obtain
Permission to open the log file. I'll check around and perhaps there is
something already published concerning Permissions in Vista.

AHA ... > Click Start, click All Programs, click Accessories,
right-click Notepad,
> and then click Run as administrator.

Navigate to the log file by using File, Open in Notepad.

Not sure if that will work but try various permutations. Perhaps right
clicking the log file also gives one an option to Run as admin ?

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



Scarlet wrote:

> MowGreen,
>
> Thank you for the information. I found the most recently created folder,
> however neither Notepad or Wordpad will open the log file. They both say
> access denied. I did just recently install software for Canon MP160
> all-in-one. Any suggestions as to what I can use to open that log file? Your
> assistance is greatly appreciated!
>
> "MowGreen [MVP]" wrote:
>
>
>>Scarlet,
>>
>>There should be randomly named folders on the drive with the greatest
>>amount of free space [ usually the C:\ drive on most systems ] that were
>>created each time this update attempted an installation. Open the most
>>*recently* created folder and then open the log file contained therein.
>>Please post back with that log file and perhaps we can see what's up.
>>
>>Which printer/ all-in-one software was installed recently ?
>>That's why the system was prompted to install this update.
>>
>>
>>MowGreen [MVP 2003-2007]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>
>>Scarlet wrote:
>>
>>
>>>This update keeps popping up. I have already installed it(8 times in the last
>>>2 days) It keeps saying successfully installed, however it keeps coming back
>>>for me to install. For now I am just ignoring it. I don't know what to do.
>>>Can anyone help?
>>

MowGreen,

I did not get the chance to try what you had suggested. This is what I did:
I unistalled the KB927978 update from my add/remove programs, removed all the
folders relevant to that update on my C drive. Went to my network and sharing
center and turned off the printer sharing(I was going to allow my son to
share the printer on his computer). Powered off my printer, shut down my
computer and restarted. The update had not popped up all day yesterday and
all of today so far. I don't know if this will work for everyone, but it has
worked for me! I have used my printer since and still all in the clear!
Thank you again MowGreen for you help and suggestions!

"MowGreen [MVP]" wrote:

> You're welcome, Scarlett. It sounds like a Permissions issue is
> preventing you from viewing the log. So, I'm also assuming that there's
> a Permissions issue in getting the update installed.
> Since I don't have Vista installed I'm not sure how one would obtain
> Permission to open the log file. I'll check around and perhaps there is
> something already published concerning Permissions in Vista.
>
> AHA ... > Click Start, click All Programs, click Accessories,
> right-click Notepad,
> > and then click Run as administrator.
>
> Navigate to the log file by using File, Open in Notepad.
>
> Not sure if that will work but try various permutations. Perhaps right
> clicking the log file also gives one an option to Run as admin ?
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Scarlet wrote:
>
> > MowGreen,
> >
> > Thank you for the information. I found the most recently created folder,
> > however neither Notepad or Wordpad will open the log file. They both say
> > access denied. I did just recently install software for Canon MP160
> > all-in-one. Any suggestions as to what I can use to open that log file? Your
> > assistance is greatly appreciated!
> >
> > "MowGreen [MVP]" wrote:
> >
> >
> >>Scarlet,
> >>
> >>There should be randomly named folders on the drive with the greatest
> >>amount of free space [ usually the C:\ drive on most systems ] that were
> >>created each time this update attempted an installation. Open the most
> >>*recently* created folder and then open the log file contained therein.
> >>Please post back with that log file and perhaps we can see what's up.
> >>
> >>Which printer/ all-in-one software was installed recently ?
> >>That's why the system was prompted to install this update.
> >>
> >>
> >>MowGreen [MVP 2003-2007]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>
> >>
> >>Scarlet wrote:
> >>
> >>
> >>>This update keeps popping up. I have already installed it(8 times in the last
> >>>2 days) It keeps saying successfully installed, however it keeps coming back
> >>>for me to install. For now I am just ignoring it. I don't know what to do.
> >>>Can anyone help?
> >>
>

You're welcome, Scarlet [ see, I spelled it right this time <g> ]
I'm not certain which of the Canon apps depends on the XML file. Am sure
you'll find out though. <w>


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


Scarlet wrote:

> MowGreen,
>
> I did not get the chance to try what you had suggested. This is what I did:
> I unistalled the KB927978 update from my add/remove programs, removed all the
> folders relevant to that update on my C drive. Went to my network and sharing
> center and turned off the printer sharing(I was going to allow my son to
> share the printer on his computer). Powered off my printer, shut down my
> computer and restarted. The update had not popped up all day yesterday and
> all of today so far. I don't know if this will work for everyone, but it has
> worked for me! I have used my printer since and still all in the clear!
> Thank you again MowGreen for you help and suggestions!
>
> "MowGreen [MVP]" wrote:
>
>
>>You're welcome, Scarlett. It sounds like a Permissions issue is
>>preventing you from viewing the log. So, I'm also assuming that there's
>>a Permissions issue in getting the update installed.
>>Since I don't have Vista installed I'm not sure how one would obtain
>>Permission to open the log file. I'll check around and perhaps there is
>>something already published concerning Permissions in Vista.
>>
>>AHA ... > Click Start, click All Programs, click Accessories,
>>right-click Notepad,
>>
>>>and then click Run as administrator.
>>
>>Navigate to the log file by using File, Open in Notepad.
>>
>>Not sure if that will work but try various permutations. Perhaps right
>>clicking the log file also gives one an option to Run as admin ?
>>
>>MowGreen [MVP 2003-2007]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>
>>Scarlet wrote:
>>
>>
>>>MowGreen,
>>>
>>>Thank you for the information. I found the most recently created folder,
>>>however neither Notepad or Wordpad will open the log file. They both say
>>>access denied. I did just recently install software for Canon MP160
>>>all-in-one. Any suggestions as to what I can use to open that log file? Your
>>>assistance is greatly appreciated!
>>>

I too was continually installing these updates automatically. After
following your instructions it now appears fixed. (Got in a muddle with some
of the files as computer said more had been downloaded and were waiting
install. Got a little help from a friend)
Many thanks.

Ross


"MowGreen [MVP]" wrote:

> You're welcome, Scarlet [ see, I spelled it right this time <g> ]
> I'm not certain which of the Canon apps depends on the XML file. Am sure
> you'll find out though. <w>
>
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> Scarlet wrote:
>
> > MowGreen,
> >
> > I did not get the chance to try what you had suggested. This is what I did:
> > I unistalled the KB927978 update from my add/remove programs, removed all the
> > folders relevant to that update on my C drive. Went to my network and sharing
> > center and turned off the printer sharing(I was going to allow my son to
> > share the printer on his computer). Powered off my printer, shut down my
> > computer and restarted. The update had not popped up all day yesterday and
> > all of today so far. I don't know if this will work for everyone, but it has
> > worked for me! I have used my printer since and still all in the clear!
> > Thank you again MowGreen for you help and suggestions!
> >
> > "MowGreen [MVP]" wrote:
> >
> >
> >>You're welcome, Scarlett. It sounds like a Permissions issue is
> >>preventing you from viewing the log. So, I'm also assuming that there's
> >>a Permissions issue in getting the update installed.
> >>Since I don't have Vista installed I'm not sure how one would obtain
> >>Permission to open the log file. I'll check around and perhaps there is
> >>something already published concerning Permissions in Vista.
> >>
> >>AHA ... > Click Start, click All Programs, click Accessories,
> >>right-click Notepad,
> >>
> >>>and then click Run as administrator.
> >>
> >>Navigate to the log file by using File, Open in Notepad.
> >>
> >>Not sure if that will work but try various permutations. Perhaps right
> >>clicking the log file also gives one an option to Run as admin ?
> >>
> >>MowGreen [MVP 2003-2007]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>
> >>
> >>Scarlet wrote:
> >>
> >>
> >>>MowGreen,
> >>>
> >>>Thank you for the information. I found the most recently created folder,
> >>>however neither Notepad or Wordpad will open the log file. They both say
> >>>access denied. I did just recently install software for Canon MP160
> >>>all-in-one. Any suggestions as to what I can use to open that log file? Your
> >>>assistance is greatly appreciated!
> >>>
>

I simply uninstalled all MXSML 4 related installations, logged off and back on, ran microsoft update again, reinstalled HP updates that I hid, restarted my machine, and all turned out well. I was irked for 2 weeks on this issue and do not like hiding update notifications. I spent 2 hours trying different things to no avail, and gambled on uninstalling all mxsml components, and luckily it worked. Good Luck on your scenario.

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