Windows XP file protection error

Hi

I recieved the error msg while trying to install sercurity
updates from the xp update page.

File in question
msg "c:\windows\servicepackfiles\386/controls.man" is not
available.

It says the file has been replaced by an unrecognizable
version and it attempts to restore but unsuccesfully.

thanks for any help you can provide on how i can restore
this file.

john

Hi Dave,

Suggestion1 : Reinstall the update in Safe Mode

My suggestion is to log on the computer in Safe Mode and install the update.

a. Restart the computer.
b. Keep pressing the F8 key until the Windows Startup menu appears.
c. Choose Safe Mode, and press Enter.
d. Run the computer in Safe Mode for some time to see if the issue still
exists.
Note: In Safe Mode, your system display and Desktop will look and perform
differently than in Normal Mode. This is only temporary. Install the
downloaded package of the update.

Suggestion 2: Disable the antivirus software to install the update package.
This error can be can be triggered by Antivirus software. You may want to
verify your anti software is updated recently, also search for
spyware/adware, and reinstall the update your from the windowsupdate site.

Thanks,
Allenh [MSFT]

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----------------------
"Dave A" <> wrote in message
news:98c701c478a9$cf1ee0d0$...
> Hi
>
> I recieved the error msg while trying to install sercurity
> updates from the xp update page.
>
> File in question
> msg "c:\windows\servicepackfiles\386/controls.man" is not
> available.
>
> It says the file has been replaced by an unrecognizable
> version and it attempts to restore but unsuccesfully.
>
> thanks for any help you can provide on how i can restore
> this file.
>
> john