Windows XP Home hang when using MSN Messenger

had bought a new laptop NEC Versa E3100 in 6 month ago. After
purchase I upgrade the OS (FreeDos) with a Windows XP Home Edition. I
am using the laptop mainly for surfing internet, post article in forum
and chatting. First of 1 or 2 week I am using Skype and yahoo
messenger without any problem. After that I install MSN Messenger 7.0
and later upgrade to MSN Live Messenger a problem occurs.

My Laptop will hang without any display (Sometime is white color,
sometime is blue color) when I am using MSN Messenger for few minute.
I am force to be push switch off button to restart my laptop. This
problem occurs with both old version of MSN Messenger and latest
version of MSN Messenger.

I had checked the Event Viewer after my laptop hang but nothing
special inside there. I had tried reinstalling the MSN Messenger, re-
formatting my hard disc but the problem still remains.

I had email NEC support engineer for support. I follow their
instruction. They instruct me keep tapping F2 while booting up to get
into BIOS screen. After that, leave it there to see whether the
problem occur in there or not.
I had left my laptop operated in BIOS screen for 10 hours. That's
nothing happened! I had
Email them again but until now they no reply my mail.

I know the simple way to solve this problem is to uninstall the MSN
Messenger. But, I want to know to root cause of this problem.
Anybody meet this problem before and how to solve it ?
Please kindly advice.

Thank

Below is my laptop spec.

NEC Versa E3100
Intel® Pentium® M Processor 735A
(1.7GHz, 2MB L2 Cache, 400MHz FSB)
Intel® 915GM Chipset
256MB DDR2 RAM x 1, 512MB DDR2 X1
60GB HDD 5400RPM
Integrated Intel® Alviso-GM (915GM)
Intergrated Audio
10/100MB integrated LAN + Intel PRO Wireless 2200BG Internet
Connection 802.11b/g (WiFi)
--------------------------
Software

AVG Anti Virus 7.5 Free Version
Microsoft Office 2003 Standard
Skype, Yahoo Messenger, MSN Messenger
PowerDVD

Hi callmee,

Simple! Uninstall MSN Messenger! Reboot. Download and install Windows
Live Messenger. The latest is version 8.1.0178.


--
thecreator


"callmee" <> wrote in message
news:2F135180-A6E8-48AA-AB49-...
> had bought a new laptop NEC Versa E3100 in 6 month ago. After
> purchase I upgrade the OS (FreeDos) with a Windows XP Home Edition. I
> am using the laptop mainly for surfing internet, post article in forum
> and chatting. First of 1 or 2 week I am using Skype and yahoo
> messenger without any problem. After that I install MSN Messenger 7.0
> and later upgrade to MSN Live Messenger a problem occurs.
>
> My Laptop will hang without any display (Sometime is white color,
> sometime is blue color) when I am using MSN Messenger for few minute.
> I am force to be push switch off button to restart my laptop. This
> problem occurs with both old version of MSN Messenger and latest
> version of MSN Messenger.
>
> I had checked the Event Viewer after my laptop hang but nothing
> special inside there. I had tried reinstalling the MSN Messenger, re-
> formatting my hard disc but the problem still remains.
>
> I had email NEC support engineer for support. I follow their
> instruction. They instruct me keep tapping F2 while booting up to get
> into BIOS screen. After that, leave it there to see whether the
> problem occur in there or not.
> I had left my laptop operated in BIOS screen for 10 hours. That's
> nothing happened! I had
> Email them again but until now they no reply my mail.
>
> I know the simple way to solve this problem is to uninstall the MSN
> Messenger. But, I want to know to root cause of this problem.
> Anybody meet this problem before and how to solve it ?
> Please kindly advice.
>
> Thank
>
> Below is my laptop spec.
>
> NEC Versa E3100
> Intel® Pentium® M Processor 735A
> (1.7GHz, 2MB L2 Cache, 400MHz FSB)
> Intel® 915GM Chipset
> 256MB DDR2 RAM x 1, 512MB DDR2 X1
> 60GB HDD 5400RPM
> Integrated Intel® Alviso-GM (915GM)
> Intergrated Audio
> 10/100MB integrated LAN + Intel PRO Wireless 2200BG Internet
> Connection 802.11b/g (WiFi)
> --------------------------
> Software
>
> AVG Anti Virus 7.5 Free Version
> Microsoft Office 2003 Standard
> Skype, Yahoo Messenger, MSN Messenger
> PowerDVD

thecreator,

i am much appreciate your advice. I had tried this method before. But the
problem still remain.

callmee

"thecreator" wrote:

> Hi callmee,
>
> Simple! Uninstall MSN Messenger! Reboot. Download and install Windows
> Live Messenger. The latest is version 8.1.0178.
>
>
> --
> thecreator
>
>
> "callmee" <> wrote in message
> news:2F135180-A6E8-48AA-AB49-...
> > had bought a new laptop NEC Versa E3100 in 6 month ago. After
> > purchase I upgrade the OS (FreeDos) with a Windows XP Home Edition. I
> > am using the laptop mainly for surfing internet, post article in forum
> > and chatting. First of 1 or 2 week I am using Skype and yahoo
> > messenger without any problem. After that I install MSN Messenger 7.0
> > and later upgrade to MSN Live Messenger a problem occurs.
> >
> > My Laptop will hang without any display (Sometime is white color,
> > sometime is blue color) when I am using MSN Messenger for few minute.
> > I am force to be push switch off button to restart my laptop. This
> > problem occurs with both old version of MSN Messenger and latest
> > version of MSN Messenger.
> >
> > I had checked the Event Viewer after my laptop hang but nothing
> > special inside there. I had tried reinstalling the MSN Messenger, re-
> > formatting my hard disc but the problem still remains.
> >
> > I had email NEC support engineer for support. I follow their
> > instruction. They instruct me keep tapping F2 while booting up to get
> > into BIOS screen. After that, leave it there to see whether the
> > problem occur in there or not.
> > I had left my laptop operated in BIOS screen for 10 hours. That's
> > nothing happened! I had
> > Email them again but until now they no reply my mail.
> >
> > I know the simple way to solve this problem is to uninstall the MSN
> > Messenger. But, I want to know to root cause of this problem.
> > Anybody meet this problem before and how to solve it ?
> > Please kindly advice.
> >
> > Thank
> >
> > Below is my laptop spec.
> >
> > NEC Versa E3100
> > Intel® Pentium® M Processor 735A
> > (1.7GHz, 2MB L2 Cache, 400MHz FSB)
> > Intel® 915GM Chipset
> > 256MB DDR2 RAM x 1, 512MB DDR2 X1
> > 60GB HDD 5400RPM
> > Integrated Intel® Alviso-GM (915GM)
> > Intergrated Audio
> > 10/100MB integrated LAN + Intel PRO Wireless 2200BG Internet
> > Connection 802.11b/g (WiFi)
> > --------------------------
> > Software
> >
> > AVG Anti Virus 7.5 Free Version
> > Microsoft Office 2003 Standard
> > Skype, Yahoo Messenger, MSN Messenger
> > PowerDVD
>
>
>

Hi callmee,

Okay, if that didn't work, then do this:

Uninstall Windows Live Messenger and reboot.

Now, download and install TuneUp Utilities 2007 from
http://www.tune-up.com .The program comes with a 30-day Trial.

Now using Explore, go to your \Temp Folders and remove and delete, all
files and sub-folders of your \Temp Folders, currently not in use. When
done, run Disk Cleanup and reboot.

On reboot, run TuneUp's Registry Cleaner, until you have zero errors.,
then reboot.

Now reinstall Windows Live Messenger with Anti-Virus Background Scanning
off. Reboot and test.


--
thecreator



"callmee" <> wrote in message
news:FEE06370-B4AB-4B38-B585-...
> thecreator,
>
> i am much appreciate your advice. I had tried this method before. But the
> problem still remain.
>
> callmee
>
> "thecreator" wrote:
>
>> Hi callmee,
>>
>> Simple! Uninstall MSN Messenger! Reboot. Download and install Windows
>> Live Messenger. The latest is version 8.1.0178.
>>
>>
>> --
>> thecreator
>>
>>
>> "callmee" <> wrote in message
>> news:2F135180-A6E8-48AA-AB49-...
>> > had bought a new laptop NEC Versa E3100 in 6 month ago. After
>> > purchase I upgrade the OS (FreeDos) with a Windows XP Home Edition. I
>> > am using the laptop mainly for surfing internet, post article in forum
>> > and chatting. First of 1 or 2 week I am using Skype and yahoo
>> > messenger without any problem. After that I install MSN Messenger 7.0
>> > and later upgrade to MSN Live Messenger a problem occurs.
>> >
>> > My Laptop will hang without any display (Sometime is white color,
>> > sometime is blue color) when I am using MSN Messenger for few minute.
>> > I am force to be push switch off button to restart my laptop. This
>> > problem occurs with both old version of MSN Messenger and latest
>> > version of MSN Messenger.
>> >
>> > I had checked the Event Viewer after my laptop hang but nothing
>> > special inside there. I had tried reinstalling the MSN Messenger, re-
>> > formatting my hard disc but the problem still remains.
>> >
>> > I had email NEC support engineer for support. I follow their
>> > instruction. They instruct me keep tapping F2 while booting up to get
>> > into BIOS screen. After that, leave it there to see whether the
>> > problem occur in there or not.
>> > I had left my laptop operated in BIOS screen for 10 hours. That's
>> > nothing happened! I had
>> > Email them again but until now they no reply my mail.
>> >
>> > I know the simple way to solve this problem is to uninstall the MSN
>> > Messenger. But, I want to know to root cause of this problem.
>> > Anybody meet this problem before and how to solve it ?
>> > Please kindly advice.
>> >
>> > Thank
>> >
>> > Below is my laptop spec.
>> >
>> > NEC Versa E3100
>> > Intel® Pentium® M Processor 735A
>> > (1.7GHz, 2MB L2 Cache, 400MHz FSB)
>> > Intel® 915GM Chipset
>> > 256MB DDR2 RAM x 1, 512MB DDR2 X1
>> > 60GB HDD 5400RPM
>> > Integrated Intel® Alviso-GM (915GM)
>> > Intergrated Audio
>> > 10/100MB integrated LAN + Intel PRO Wireless 2200BG Internet
>> > Connection 802.11b/g (WiFi)
>> > --------------------------
>> > Software
>> >
>> > AVG Anti Virus 7.5 Free Version
>> > Microsoft Office 2003 Standard
>> > Skype, Yahoo Messenger, MSN Messenger
>> > PowerDVD
>>
>>
>>

Thecreator,

Thank for your help. Although i follow you suggestion but the problem still
not solved. But, it will not happen frequently.

"thecreator" wrote:

> Hi callmee,
>
> Okay, if that didn't work, then do this:
>
> Uninstall Windows Live Messenger and reboot.
>
> Now, download and install TuneUp Utilities 2007 from
> http://www.tune-up.com .The program comes with a 30-day Trial.
>
> Now using Explore, go to your \Temp Folders and remove and delete, all
> files and sub-folders of your \Temp Folders, currently not in use. When
> done, run Disk Cleanup and reboot.
>
> On reboot, run TuneUp's Registry Cleaner, until you have zero errors.,
> then reboot.
>
> Now reinstall Windows Live Messenger with Anti-Virus Background Scanning
> off. Reboot and test.
>
>
> --
> thecreator
>
>
>
> "callmee" <> wrote in message
> news:FEE06370-B4AB-4B38-B585-...
> > thecreator,
> >
> > i am much appreciate your advice. I had tried this method before. But the
> > problem still remain.
> >
> > callmee
> >
> > "thecreator" wrote:
> >
> >> Hi callmee,
> >>
> >> Simple! Uninstall MSN Messenger! Reboot. Download and install Windows
> >> Live Messenger. The latest is version 8.1.0178.
> >>
> >>
> >> --
> >> thecreator
> >>
> >>
> >> "callmee" <> wrote in message
> >> news:2F135180-A6E8-48AA-AB49-...
> >> > had bought a new laptop NEC Versa E3100 in 6 month ago. After
> >> > purchase I upgrade the OS (FreeDos) with a Windows XP Home Edition. I
> >> > am using the laptop mainly for surfing internet, post article in forum
> >> > and chatting. First of 1 or 2 week I am using Skype and yahoo
> >> > messenger without any problem. After that I install MSN Messenger 7.0
> >> > and later upgrade to MSN Live Messenger a problem occurs.
> >> >
> >> > My Laptop will hang without any display (Sometime is white color,
> >> > sometime is blue color) when I am using MSN Messenger for few minute.
> >> > I am force to be push switch off button to restart my laptop. This
> >> > problem occurs with both old version of MSN Messenger and latest
> >> > version of MSN Messenger.
> >> >
> >> > I had checked the Event Viewer after my laptop hang but nothing
> >> > special inside there. I had tried reinstalling the MSN Messenger, re-
> >> > formatting my hard disc but the problem still remains.
> >> >
> >> > I had email NEC support engineer for support. I follow their
> >> > instruction. They instruct me keep tapping F2 while booting up to get
> >> > into BIOS screen. After that, leave it there to see whether the
> >> > problem occur in there or not.
> >> > I had left my laptop operated in BIOS screen for 10 hours. That's
> >> > nothing happened! I had
> >> > Email them again but until now they no reply my mail.
> >> >
> >> > I know the simple way to solve this problem is to uninstall the MSN
> >> > Messenger. But, I want to know to root cause of this problem.
> >> > Anybody meet this problem before and how to solve it ?
> >> > Please kindly advice.
> >> >
> >> > Thank
> >> >
> >> > Below is my laptop spec.
> >> >
> >> > NEC Versa E3100
> >> > Intel® Pentium® M Processor 735A
> >> > (1.7GHz, 2MB L2 Cache, 400MHz FSB)
> >> > Intel® 915GM Chipset
> >> > 256MB DDR2 RAM x 1, 512MB DDR2 X1
> >> > 60GB HDD 5400RPM
> >> > Integrated Intel® Alviso-GM (915GM)
> >> > Intergrated Audio
> >> > 10/100MB integrated LAN + Intel PRO Wireless 2200BG Internet
> >> > Connection 802.11b/g (WiFi)
> >> > --------------------------
> >> > Software
> >> >
> >> > AVG Anti Virus 7.5 Free Version
> >> > Microsoft Office 2003 Standard
> >> > Skype, Yahoo Messenger, MSN Messenger
> >> > PowerDVD
> >>
> >>
> >>
>
>
>

Hi,

Noticed two things. You are running AVG 7.5. For some reason MSN live and AVG do not run together. Since installing AVG my MSN no longer works. I have uninstalled AVG and this doesn't completely resolve the problem - however i can get msn to work after a reinstall. When this problem occurs MSN doesn't load - i can see the msnmsg process in the task manager but cannot get the program to open.

If your problem is a result of the computer hanging inexplicably while MSN "is" running - I would suggest diabling "Sharing Folders". My MSN would blue screen my computer consitently within 5 minutes of boot up (usually less) if MSN sharing folders were enabled.



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