My apologies, Janie: I misread your initial post. I interpreted "I have not
been able to download the program to my computer" as "I have not been able
to download [as in "any"] programs to my computer."
Who does the computer belong to? Is there another anti-virus application
already installed?
What happens when you try to download/install updates from Windows Update
website (
http://windowsupdate.microsoft.com)? Post any error messages
you're getting in their entirety, please.
Also: Click on this link:
http://aumha.org/mydetail.htm > Copy the results
to your clipboard and Paste it into a reply to this thread.
Example:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Browser Name: Microsoft Internet Explorer ver. 6.0
Browser & OS: (Major & Minor Version Information)
4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)
;SP2;
Screen Resolution: 1024 x 768
Color Depth: undefined
Java Enabled: true
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org
Janie wrote:
> I cannot uninstall McAfee because it is not on my computer to start with.
> It will not let me download it because it says: "Installation was
> cancelled
> because a required program failed to install". I so far have not had
> luck
> with the internet sites you gave me - but I haven't tried the 3rd step
> yet.
> Thanks again!
> Janie
>
> "PA Bear" wrote:
>
>>> ...I have not installed any type of anti-virus program because one
>>> of the steps to installing McAfee is that there cannnot be any other
>>> Anti-Virus on the computer.
>>
>> Read my reply again. I'm suggesting /uninstalling/ McAfee and replacing
>> it, etc., to see if it's the cause of your Windows Update problems.
>> --
>> ~PA Bear
>>
>>
>> Janie wrote:
>>> No, I have not reinstalled Windows. I have made sure the firewell is
>>> enabled but I have not installed any type of anti-virus program because
>>> one
>>> of the steps to installing McAfee is that there cannnot be any other
>>> Anti-Virus on the computer. I have taken everything off and now I have
>>> all
>>> kinds of advirsements coming through. My computer is getting very slow.
>>> I have run a full system scan but still have no luck in downloading the
>>> Window updates or McAfee Security Suites. Iwill try the free sites you
>>> gave me and will see if I have any luck. Thank you so much!
>>> Janie
>>>
>>> "PA Bear" wrote:
>>>
>>>> By any chance did you recently have occasion to reinstall Windows?
>>>>
>>>> If you (1) uninstall McAfee Security Suite, (2) reboot, (3) make sure
>>>> the
>>>> Windows Firewall is enabled, (4) install either Avira AntiVir
>>>> (http://www.free-av.com/) or Active Virus Shield
>>>> (www.activevirusshield.com) (both free), (5) update the anti-virus
>>>> definitions manually and then (6) run a full system scan in Safe Mode,
>>>> do
>>>> these problems persist? --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>> AumHa VSOP & Admin; DTS-L.org
>>>>
>>>>
>>>> Janie wrote:
>>>>> I purchased McAfee Security Suite through Windstream for a monthly
>>>>> fee.
>>>>> I have not been able to download the program to my computer because it
>>>>> says
>>>>>> "Installation was cancelled because a required program failed to
>>>>> install."
>>>>> McAfee support says I need to download all the Window Updates in
>>>>> order
>>>>> for it to install. It will not let me download the security updates.
>>>>> I
>>>>> have a Dell computer and have worked with them and also McAfee and
>>>>> Windstream on this matter and it still does not let me download them.
>>>>> I
>>>>> would appreciate any help you could give me. Thanks, Janie
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