windows xp service pack 2

I am trying to install service pack 2 on a laptop that is currently running
XP Pro service pack 1 but it keeps crashing. Using the online update never
gave a reason so I downloaded the IT version and am now getting an error
message. It says "Service Pack 2 Setup Error The file
C:\windows\system32\drivers\ndis.sys is open or in use by another
application. close all other applications and then click retry." I have
closed everything that it is possible to close and have even tried to do a
diagnostic boot so that nothing unneaded was running and am still recieving
this error message. Does anyone know what would cause this to happen?

I have already run antivirus using a different machine and run Malwarebytes'
anti-malware on the computer to cleanup any viruses or spyware.

Jason Lawrence wrote:
> I am trying to install service pack 2 on a laptop that is currently
> running XP Pro service pack 1 but it keeps crashing. Using the
> online update never gave a reason so I downloaded the IT version
> and am now getting an error message. It says "Service Pack 2 Setup
> Error The file C:\windows\system32\drivers\ndis.sys is open or in
> use by another application. close all other applications and then
> click retry." I have closed everything that it is possible to
> close and have even tried to do a diagnostic boot so that nothing
> unneaded was running and am still recieving this error message.
> Does anyone know what would cause this to happen?
>
> I have already run antivirus using a different machine and run
> Malwarebytes' anti-malware on the computer to cleanup any viruses
> or spyware.

Why are you *just* trying to install SP2 for Windows XP when that was
released in 2004 and SP3 for Windows XP was release in early/mid 2008?

I'd suggest you go to SP3.

A place to get FREE support for SP3 installation issues *from Microsoft*...
http://support.microsoft.com/oas/def...3&gprid=522131

WinXP SP3 - Read all prerequisites for a successful installation
http://msmvps.com/blogs/harrywaldron...tallation.aspx

Steps to take before you install Windows XP Service Pack 3
http://support.microsoft.com/kb/950717

Suggestions:

1) Download the full SP3 installation file and/or burn the ISO download to
CD.
2) Ensure (as well as plausible) you have no spyware/malware by doing a full
scan with SuperAntiSpyware and MalwareBytes.
3) CHKDSK
4) Defragment
5) Ensure your hardware drivers are up to date (from the hardware
manufacturer's respective web pages.)
6) Reboot right before you try to install SP3.
7) Disconnect from the internet before installing (physically.)
8) Disable your antivirus and antispyware applications when you are about to
install SP3.

Some (if not all) of that is covered in the above links.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

Thanks I had not thought to go straight to SP3. I was just installing SP2
cause it is not my computer but is one that I am working on.

Jason

"Shenan Stanley" wrote:

> Jason Lawrence wrote:
> > I am trying to install service pack 2 on a laptop that is currently
> > running XP Pro service pack 1 but it keeps crashing. Using the
> > online update never gave a reason so I downloaded the IT version
> > and am now getting an error message. It says "Service Pack 2 Setup
> > Error The file C:\windows\system32\drivers\ndis.sys is open or in
> > use by another application. close all other applications and then
> > click retry." I have closed everything that it is possible to
> > close and have even tried to do a diagnostic boot so that nothing
> > unneaded was running and am still recieving this error message.
> > Does anyone know what would cause this to happen?
> >
> > I have already run antivirus using a different machine and run
> > Malwarebytes' anti-malware on the computer to cleanup any viruses
> > or spyware.
>
> Why are you *just* trying to install SP2 for Windows XP when that was
> released in 2004 and SP3 for Windows XP was release in early/mid 2008?
>
> I'd suggest you go to SP3.
>
> A place to get FREE support for SP3 installation issues *from Microsoft*...
> http://support.microsoft.com/oas/def...3&gprid=522131
>
> WinXP SP3 - Read all prerequisites for a successful installation
> http://msmvps.com/blogs/harrywaldron...tallation.aspx
>
> Steps to take before you install Windows XP Service Pack 3
> http://support.microsoft.com/kb/950717
>
> Suggestions:
>
> 1) Download the full SP3 installation file and/or burn the ISO download to
> CD.
> 2) Ensure (as well as plausible) you have no spyware/malware by doing a full
> scan with SuperAntiSpyware and MalwareBytes.
> 3) CHKDSK
> 4) Defragment
> 5) Ensure your hardware drivers are up to date (from the hardware
> manufacturer's respective web pages.)
> 6) Reboot right before you try to install SP3.
> 7) Disconnect from the internet before installing (physically.)
> 8) Disable your antivirus and antispyware applications when you are about to
> install SP3.
>
> Some (if not all) of that is covered in the above links.
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
>

> I have already run antivirus using a different machine and run
> Malwarebytes'
> anti-malware on the computer to cleanup any viruses or spyware.

A. Format & reinstall Windows. Assuming that leaves you with WinXP SP1...

B. HOW TO get WinXP SP1 fully patched:

1. Download & save the installer for WinXP SP3 to your desktop:
http://www.microsoft.com/downloads/d...8-1e1555d4f3d4

[Yes, you can skip WinXP SP2 altogether.]

2. Read & heed:
http://msmvps.com/blogs/harrywaldron...tallation.aspx

3. Logged in as Administrator, if necessary, double-click on the saved file
to install WinXP SP3. Follow all prompts; be patient, and reboot twice when
the install completes.

4. Do Resolution Method 2 here (trust me):
http://support.microsoft.com/kb/943144

5. Go to http://windowsupdate.microsoft.com | Install any required software
then click on CONTINUE | Select CUSTOM and scan | Install any critical
security updates offered. Again, follow all prompts.

[I do NOT recommend installing IE7 via Windows Update.]

6. Make certain that Automatic Updates is enabled; cf.
http://support.microsoft.com/kb/306525

Additional References:

Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
e-mail support is available only in the United States and Canada. Go to
http://support.microsoft.com/oas/def...spx?gprid=1173 | select "Windows
XP" then select "Windows XP Service Pack 3"

Protect Your PC!
http://www.microsoft.com/athome/secu...r/default.mspx

Learn how to protect your PC by taking three simple steps
http://www.microsoft.com/downloads/d...6-602954130D38
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Jason Lawrence wrote:
> I am trying to install service pack 2 on a laptop that is currently
> running
> XP Pro service pack 1 but it keeps crashing. Using the online update
> never
> gave a reason so I downloaded the IT version and am now getting an error
> message. It says "Service Pack 2 Setup Error The file
> C:\windows\system32\drivers\ndis.sys is open or in use by another
> application. close all other applications and then click retry." I have
> closed everything that it is possible to close and have even tried to do a
> diagnostic boot so that nothing unneaded was running and am still
> recieving
> this error message. Does anyone know what would cause this to happen?
>
> I have already run antivirus using a different machine and run
> Malwarebytes'
> anti-malware on the computer to cleanup any viruses or spyware.