Windows XP Service Pack 2 Will not install

I have some network pc's on which I want to install SP2.

The Installation fails with the following error: "You do not have
permission to update Windows XP. Please contact you system administrator."

1. I am the system administrator.
2. It fails whether I am use the the Local Admin or any other Admin account
including my own account.
3. Both the Network Install exe and the Windows Update version fail on all
machines with the same error.
4. The failure occurs immediately after the files are either downloaded or
extracted depending on the setup method.

Here are two different logs of the setup:
LOG 1:===========================
3.094: 2004/10/05 01:07:34.831 (local)
3.094:
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\8b5e9cdb91dddbb342695fbdc36fe0e4\update\update. exe (version 5.5.1005.0)
3.125: Service Pack started with following command line: /si
/ParentInfo:a81dd3dfcc354c48922696e0b88e99b4
3.250: Return Value From OnACPower = 1
3.250: OnACPower returned value( 0x1 ) which is Equal To 0x1
3.250: Condition succeeded for section OnACPower.Section in Line 1 of
PreRequisite
3.250: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\Wi ndowsFeatures is
not Present
3.250: First Condition in A6Block.Section Succeeded
3.250: Condition succeeded for section A6Block.Section in Line 2 of
PreRequisite
11.062: DoInstallation: CleanPFR failed: 0x2
11.109: SetProductTypes: InfProductBuildType=BuildType.IP
11.125: SetAltOsLoaderPath: No section uses DirId 65701; done.
11.234: IncludeDirectoryIdFromInfSection: No DirId found for:
DontRemoveOnUninst.DirId
11.234: DoInstallation:SetupOpenInfFile for OldUninstallInf file
C:\WINDOWS\$NtServicePackUninstall$\spuninst\spuni nst.inf not found: 0x3
11.234: CreateUninstall = 1,Directory = C:\WINDOWS\$NtServicePackUninstall$
23.234: CheckRegistryValue: RegOpenKeyEx for SOFTWARE\Microsoft\Active
Setup\Installed Components\{FDC11A6F-17D1-48f9-9EA3-9051954BAA24} KeyName
failed :0x2
23.250: Conditional load of section WindowsMessenger.Condition succeeded
34.984: ref tag c:\windows\servicepackfiles\i386\sp1.cab does not exist
34.984: ref tag c:\windows\driver cache\i386\sp2.cab does not exist
34.984: ref tag c:\windows\servicepackfiles\i386\sp2.cab does not exist
35.047: Starting AnalyzeComponents
35.047: AnalyzePhaseZero used 0 ticks
35.047: No
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\8b5e9cdb91dddbb342695fbdc36fe0e4\update\updtblk .inf file.
39.094: Third Party Provider = Intel for
PCI\VEN_8086&DEV_244E&SUBSYS_00000000&REV_81\3&172 E68DD&0&F0
39.344: Third Party Provider = Intel for
PCI\VEN_8086&DEV_24C0&SUBSYS_00000000&REV_01\3&172 E68DD&0&F8
39.828: Third Party Provider = Intel for
PCI\VEN_8086&DEV_24C2&SUBSYS_01261028&REV_01\3&172 E68DD&0&E8
40.062: Third Party Provider = Intel for
PCI\VEN_8086&DEV_24C3&SUBSYS_01261028&REV_01\3&172 E68DD&0&FB
40.266: Third Party Provider = Intel for
PCI\VEN_8086&DEV_24C4&SUBSYS_01261028&REV_01\3&172 E68DD&0&E9
41.578: Third Party Provider = Intel for
PCI\VEN_8086&DEV_24C7&SUBSYS_01261028&REV_01\3&172 E68DD&0&EA
42.047: Third Party Provider = Intel for
PCI\VEN_8086&DEV_24CB&SUBSYS_01261028&REV_01\3&172 E68DD&0&F9
42.391: Third Party Provider = Intel for
PCI\VEN_8086&DEV_2560&SUBSYS_00000000&REV_01\3&172 E68DD&0&00
47.094:
C:\WINDOWS\System32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem25.CAT
trusts inf c:\windows\inf\oem25.inf of device
USB\VID_054C&PID_00CB\5&290EAE46&0&2
47.281:
C:\WINDOWS\System32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem25.CAT
trusts inf c:\windows\inf\oem25.inf of device
USB\VID_054C&PID_00CB\5&2F6F8AF0&0&2
47.484:
C:\WINDOWS\System32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem25.CAT
trusts inf c:\windows\inf\oem25.inf of device
USB\VID_054C&PID_00CB\5&B81797C&0&2
47.937: OEM file scan used 12890 ticks
133.594: AnalyzePhaseOne: used 98547 ticks
133.594: AnalyzeComponents: Hotpatch analysis disabled; skipping.
133.594: AnalyzeComponents: Hotpatching is disabled.
133.594: Persisted hotfix directory is missing.
133.594: FindFirstFile c:\windows\$hf_mig$\*.*
133.594: Error getting find handle for c:\windows\$hf_mig$\*.*
173.875: AnalyzePhaseTwo used 40281 ticks
173.875: AnalyzePhaseThree used 0 ticks
173.875: AnalyzePhaseTwo used 0 ticks
173.875: AnalyzePhaseThree used 0 ticks
199.656: AnalyzePhaseFive used 25781 ticks
202.516: AnalyzePhaseSix used 2860 ticks
202.656: AnalyzeComponents used 167609 ticks
202.656: Downloading 2366 files
202.656: bPatchMode = TRUE
202.656: Inventory complete: ReturnStatus=0, 191422 ticks
202.656: Num Ticks for invent : 191422
317.047: [dumpDownloadTask] Update.exe posting request file to download a
total of 113472829 bytes (61999877 bytes in patches and 51472952 bytes in
fallbacks)
317.078: [dumpDownloadTask] Returning 0xf200
317.078: dumpDownloadTask returned 0xf200 (more files to download)
322.734: UnRegisterSpuninstForRecovery, failed to delete SpRecoverCmdLine
value, error 0x2
322.734: DoInstallation: Failed to unregistering spuninst.exe for recovery.
322.797: Service Pack 2 installation did not complete.
322.797: Update.exe extended error code = 0xf200


LOG2:-----------------------------------------------------------------------------------
4.687: 2004/10/22 12:53:34.978 (local)
4.687: c:\f3b2817357840bfb154cfbd6\i386\update\update.exe (version 5.5.1005.0)
4.687: Failed To Enable SE_RESTORE_PRIVILEGE
4.703: Setup encountered an error: You do not have permission to update
Windows XP.
Please contact your system administrator.
4.703: UnRegisterSpuninstForRecovery, failed to delete SpRecoverCmdLine
value, error 0x2
4.703: DoInstallation: Failed to unregistering spuninst.exe for recovery.
4.703: You do not have permission to update Windows XP.
Please contact your system administrator.
131.515: Message displayed to the user: You do not have permission to update
Windows XP.
Please contact your system administrator.
131.515: User Input: OK
131.515: Update.exe extended error code = 0xf004
131.515: Update.exe return code was masked to 0x643 for MSI custom action
compliance.

Hey George,

Try these steps for the Windows install:

IE Browser Settings...

• Open your Internet Explorer browser
• Choose Tools, Internet Options
• Under the General tab, select the Settings button
• Choose "Every visit to the page" and click on OK
• Select 'Delete cookies' - it would take some time to take effect
• Select 'Delete Files' - it would take some time to take effect
• Close your browser session
• Open an IE browser session and connect to your site

... if that fails (or you can just try this ) can you try to install SP2
in safe mode?


************************************************** **************************
*
Craig
Microsoft Setup Team

Search our Knowledge Base at http://support.microsoft.com/default.aspx

Visit the Windows 2000 Homepage at
http://www.microsoft.com/windows2000/default.asp

See the Windows NT Homepage at
http://www.microsoft.com/ntserver/

NOTE: Please reply to the newsgroup and not directly to me. This allows
others to add to and benefit from these threads and also helps to ensure a
more timely response. Thank you!

This posting is provided "AS IS" without warranty either expressed or
implied, including, but not limited to, the implied warranties of
merchantability or fitness for a particular purpose.

The views and opinions expressed in this newsgroup posting are mine and do
not necessarily express or reflect the views and / or opinions of
Microsoft.
************************************************** **************************
**

"Craig" wrote:
> Try these steps for the Windows install: . . .IE Browser Settings...
All of your suggested steps were taken for the IE and I still received the
original error using both internet or exe install.

> ... if that fails . . . can you try to install SP2 in safe mode?
This was tried and also failed in the same way with they same error using
the exe.
Standard safe mode (Without networking) was used.

Any other suggestions?

Note:
"You do not have permission to update Windows XP. Please contact you system
administrator."

Was supposed to be:
"You do not have permission to update Windows XP. Please contact your
system administrator."

(This is being posted in case someone is searching based on the exact
wording of they error message.)

Hey George,

Let's look at what Rights you have on the PC.

1. START --> CONTROL PANEL

2. click SWITCH TO CLASSIC VIEW

3. Double-click ADMINISTRATIVE TOOLS

4. Double-click LOCAL SECURITY POLICY

5. Expand LOCAL POLICIES

6. Select USER RIGHTS ASSIGNMENT

7. Confirm that you have the following rights assigned to you and/or the
Administrators group.

- Restore files and directory

- Manage auditing and security logs

- Backup files and directories

- Take ownership of files and folders.

I hope that helps.

************************************************** **************************
*
Craig
Microsoft Setup Team

Search our Knowledge Base at http://support.microsoft.com/default.aspx

Visit the Windows 2000 Homepage at
http://www.microsoft.com/windows2000/default.asp

See the Windows NT Homepage at
http://www.microsoft.com/ntserver/

NOTE: Please reply to the newsgroup and not directly to me. This allows
others to add to and benefit from these threads and also helps to ensure a
more timely response. Thank you!

This posting is provided "AS IS" without warranty either expressed or
implied, including, but not limited to, the implied warranties of
merchantability or fitness for a particular purpose.

The views and opinions expressed in this newsgroup posting are mine and do
not necessarily express or reflect the views and / or opinions of
Microsoft.
************************************************** **************************
**

Hi Craig that last tip got me on the right track...thank you very much.

> 7. Confirm that you have the following rights assigned to you and/or the Administrators group.
> - Restore files and directory

I had to correct the "Restore files and directory" as you suggested. I also
changed the "Log on as a service" right. It was actually a server policy I
had to correct on the Domain Controllers.

Active Directory Users and Computers-->
Right Click on your domain container and choose "Properties"-->
On the "Group Policy" Tab Edit your default policy-->
\\Computer Settings\Windows Settings\Security Settings\User Rights\

Then correct the right that is not setup correctly. . .after I set that it
worked.

Again, thank you for your help.

Thanks, I had the same problem for over a year.
I have computers on a network running Windows XP Server 2003
I was able to edit all the policies and the administrators group had rights
assigned to each except:
Manage auditing and security logs
It only had
Auditors
Domain Admins
groups assigned to it.
Like I said I could not add my self to it.

The techs above me had said I should be able to update Win XP to SP2, there
were no restrictions.

I am just curious, who sets this policy, is it set by default not to be
editable?
How could it be changed to include Administrators?

I ended up reinstalling Win XP and updating it to SP2 before I joined the
Domain.




""Craig"" wrote:

> Hey George,
>
> Let's look at what Rights you have on the PC.
>
> 1. START --> CONTROL PANEL
>
> 2. click SWITCH TO CLASSIC VIEW
>
> 3. Double-click ADMINISTRATIVE TOOLS
>
> 4. Double-click LOCAL SECURITY POLICY
>
> 5. Expand LOCAL POLICIES
>
> 6. Select USER RIGHTS ASSIGNMENT
>
> 7. Confirm that you have the following rights assigned to you and/or the
> Administrators group.
>
> - Restore files and directory
>
> - Manage auditing and security logs
>
> - Backup files and directories
>
> - Take ownership of files and folders.
>
> I hope that helps.
>
> ************************************************** **************************
> *
> Craig
> Microsoft Setup Team
>
> Search our Knowledge Base at http://support.microsoft.com/default.aspx
>
> Visit the Windows 2000 Homepage at
> http://www.microsoft.com/windows2000/default.asp
>
> See the Windows NT Homepage at
> http://www.microsoft.com/ntserver/
>
> NOTE: Please reply to the newsgroup and not directly to me. This allows
> others to add to and benefit from these threads and also helps to ensure a
> more timely response. Thank you!
>
> This posting is provided "AS IS" without warranty either expressed or
> implied, including, but not limited to, the implied warranties of
> merchantability or fitness for a particular purpose.
>
> The views and opinions expressed in this newsgroup posting are mine and do
> not necessarily express or reflect the views and / or opinions of
> Microsoft.
> ************************************************** **************************
> **