windows xp sp2 hangs

I have windows xp professional 2002 sp1. I have managed to download sp2 but
I get to the "set up wizard" and it hangs. It says "inspecting current
configuration" and "updating your system". When I check the process I see
that the CPU has spiked to 100% and the two processes are update.exe and
wuauclt.exe. I have tried both ways to download sp2, automatic updates as
well as the version for IT professionals. Both get stuck at the same spot.
Any suggestions thank you kindly.

1. Uninstall SP2 via Add/Remove Programs (if listed) and reboot.

2. Run a thorough check for hijackware, including posting your HijackThis
log to an appropriate forum.

Check for Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/Darnit.htm
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/

When all else fails, HijackThis (http://aumha.org/downloads/hijackthis.exe)
is the preferred tool to use. It will help you to both identify and remove
any hijackware/spyware.

**Post your HijackThis log to http://forums.spywareinfo.com/,
http://castlecops.com/forum67.html, http://aumha.net/viewforum.php?f=30 or
other appropriate forum for expert analysis, not here.**

3. Do not install SP2 until an expert gives your HijackThis log a clean bill
of health.

Also see:

Windows XP Service Pack 2 Problem Solver:
http://winhlp.com/WxSP2.htm

What to Know Before Downloading/Installing SP2
http://www.microsoft.com/windowsxp/s...hattoknow.mspx

Installing SP2 Step-by-Step
http://support.microsoft.com/default.aspx?scid=fh;[ln];xpsp2insthowto

Troubleshooting Your Installation
http://support.microsoft.com/default.aspx?scid=fh;[ln];xpsp2insttshoot

WinXP SP2 FAQ: What to do after installing SP2
http://support.microsoft.com/default...xpsp2installed

Service Pack (any) Installation Checklist (MVP Jupiter Jones)
http://www3.telus.net/dandemar/spackins.htm

WinXP SP2-specific Page (MVP Jupiter Jones)
http://www3.telus.net/dandemar/xpsp2.htm

The hard disk space requirements for Windows XP Service Pack 2
http://support.microsoft.com/default.aspx?kbid=837783
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


pikka wrote:
> I have windows xp professional 2002 sp1. I have managed to download sp2
> but
> I get to the "set up wizard" and it hangs. It says "inspecting current
> configuration" and "updating your system". When I check the process I see
> that the CPU has spiked to 100% and the two processes are update.exe and
> wuauclt.exe. I have tried both ways to download sp2, automatic updates as
> well as the version for IT professionals. Both get stuck at the same
> spot.
> Any suggestions thank you kindly.

"pikka" wrote:

> I have windows xp professional 2002 sp1. I have managed to download sp2 but
> I get to the "set up wizard" and it hangs. It says "inspecting current
> configuration" and "updating your system". When I check the process I see
> that the CPU has spiked to 100% and the two processes are update.exe and
> wuauclt.exe. I have tried both ways to download sp2, automatic updates as
> well as the version for IT professionals. Both get stuck at the same spot.
> Any suggestions thank you kindly.
>