Windows XP SP3 and kb956572

I am in the process of testing the updates on my test systems when I came
across KB956572 not wanting to install on any of my windows xp systems. I
have rebooted the systems and reinstalling both from wsus and manully with
out any luck. I notice some other people having the same issues. Has anyone
come across a solution to this problem? Here is the log file.


[KB956572.log]
1.063:
================================================== ==============================
1.063: 2009/04/16 09:15:58.264 (local)
1.063:
C:\WINDOWS\SoftwareDistribution\Download\51401b498 f4675531d9efb941ee01ef3\update\update.exe (version 6.3.13.0)
1.063: Failed To Enable SE_SHUTDOWN_PRIVILEGE
1.063: Hotfix started with following command line: -q -z -er
/ParentInfo:f7e6c832fe740b47bfc9be0aa0c7b631
1.063: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
error 0x2
1.406: ---- Old Information In The Registry ------
1.406: Source:C:\WINDOWS\AppPatch\SET3A.tmp
1.406: Destination:C:\WINDOWS\AppPatch\sysmain.sdb (0.2.1.14878)
1.406: Source:C:\Program Files\windows nt\accessories\SET3B.tmp
(5.1.2600.5584)
1.406: Destination:C:\Program Files\windows nt\accessories\wordpad.exe
(5.1.2600.5512)
1.406: Source:C:\WINDOWS\system32\SET45.tmp (5.1.2600.5727)
1.406: Destination:C:\WINDOWS\system32\winhttp.dll (5.1.2600.5512)
1.406: Source:C:\WINDOWS\system32\SETA8.tmp (2001.12.4414.706)
1.406: Destination:C:\WINDOWS\system32\mtxoci.dll (2001.12.4414.700)
1.406: Source:C:\WINDOWS\system32\SETA9.tmp (2001.12.4414.706)
1.406: Destination:C:\WINDOWS\system32\mtxclu.dll (2001.12.4414.700)
1.406: ---- New Information In The Registry ------
1.406: Source:C:\WINDOWS\AppPatch\SET3A.tmp
1.406: Destination:C:\WINDOWS\AppPatch\sysmain.sdb (0.2.1.14878)
1.406: Source:C:\Program Files\windows nt\accessories\SET3B.tmp
(5.1.2600.5584)
1.406: Destination:C:\Program Files\windows nt\accessories\wordpad.exe
(5.1.2600.5512)
1.422: Source:C:\WINDOWS\system32\SET45.tmp (5.1.2600.5727)
1.422: Destination:C:\WINDOWS\system32\winhttp.dll (5.1.2600.5512)
1.422: Source:C:\WINDOWS\system32\SETA8.tmp (2001.12.4414.706)
1.422: Destination:C:\WINDOWS\system32\mtxoci.dll (2001.12.4414.700)
1.422: Source:C:\WINDOWS\system32\SETA9.tmp (2001.12.4414.706)
1.422: Destination:C:\WINDOWS\system32\mtxclu.dll (2001.12.4414.700)
1.422: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
error 0x2
1.422: SetProductTypes: InfProductBuildType=BuildType.Sel
1.422: SetAltOsLoaderPath: No section uses DirId 65701; done.
1.422: DoInstallation: FetchSourceURL for
c:\windows\softwaredistribution\download\51401b498 f4675531d9efb941ee01ef3\update\update_SP3GDR.inf failed
1.438: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB956572$
1.438: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
0xe0000102
1.438: BuildCabinetManifest: update.url absent
1.438: Starting AnalyzeComponents
1.438: AnalyzePhaseZero used 0 ticks
1.438: No c:\windows\INF\updtblk.inf file.
1.438: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
1.438: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
1.438: Enumerating Devices of computer, GUID
{4d36e966-e325-11ce-bfc1-08002be10318}
1.688: OEM file scan used 250 ticks
2.016: The file c:\windows\system32\ntdll.dll is open or in use by another
application.

Close all other applications and then click Retry.
2.016: AnalyzePhaseOne: used 578 ticks
2.016: GlobalErrorReturnCode set to 1359 (0x54f)
2.016: AnalyzeComponents: Cancelled
2.016: Inventory complete: ReturnStatus=1359, 594 ticks
2.016: Num Ticks for invent : 594
2.031: An internal error occurred.
2.031: KB956572 installation did not complete.
2.031: Update.exe extended error code = 0x54f


Many Thanks.

> 2.016: The file c:\windows\system32\ntdll.dll is open or in use by another
> application.


First, download and *save* KB956572 for XP SP2 or SP3 x86 [32bit]:
http://www.microsoft.com/downloads/d...displaylang=en

Next, try a Clean boot of XP and see if the update installs now:
http://support.microsoft.com/kb/310353
Restart afterwards.


MowGreen
===============
*-343-* FDNY
Never Forgotten
===============



Jonathan Brown wrote:

> I am in the process of testing the updates on my test systems when I came
> across KB956572 not wanting to install on any of my windows xp systems. I
> have rebooted the systems and reinstalling both from wsus and manully with
> out any luck. I notice some other people having the same issues. Has anyone
> come across a solution to this problem? Here is the log file.
>
>
> [KB956572.log]
> 1.063:
> ================================================== ==============================
> 1.063: 2009/04/16 09:15:58.264 (local)
> 1.063:
> C:\WINDOWS\SoftwareDistribution\Download\51401b498 f4675531d9efb941ee01ef3\update\update.exe (version 6.3.13.0)
> 1.063: Failed To Enable SE_SHUTDOWN_PRIVILEGE
> 1.063: Hotfix started with following command line: -q -z -er
> /ParentInfo:f7e6c832fe740b47bfc9be0aa0c7b631
> 1.063: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
> error 0x2
> 1.406: ---- Old Information In The Registry ------
> 1.406: Source:C:\WINDOWS\AppPatch\SET3A.tmp
> 1.406: Destination:C:\WINDOWS\AppPatch\sysmain.sdb (0.2.1.14878)
> 1.406: Source:C:\Program Files\windows nt\accessories\SET3B.tmp
> (5.1.2600.5584)
> 1.406: Destination:C:\Program Files\windows nt\accessories\wordpad.exe
> (5.1.2600.5512)
> 1.406: Source:C:\WINDOWS\system32\SET45.tmp (5.1.2600.5727)
> 1.406: Destination:C:\WINDOWS\system32\winhttp.dll (5.1.2600.5512)
> 1.406: Source:C:\WINDOWS\system32\SETA8.tmp (2001.12.4414.706)
> 1.406: Destination:C:\WINDOWS\system32\mtxoci.dll (2001.12.4414.700)
> 1.406: Source:C:\WINDOWS\system32\SETA9.tmp (2001.12.4414.706)
> 1.406: Destination:C:\WINDOWS\system32\mtxclu.dll (2001.12.4414.700)
> 1.406: ---- New Information In The Registry ------
> 1.406: Source:C:\WINDOWS\AppPatch\SET3A.tmp
> 1.406: Destination:C:\WINDOWS\AppPatch\sysmain.sdb (0.2.1.14878)
> 1.406: Source:C:\Program Files\windows nt\accessories\SET3B.tmp
> (5.1.2600.5584)
> 1.406: Destination:C:\Program Files\windows nt\accessories\wordpad.exe
> (5.1.2600.5512)
> 1.422: Source:C:\WINDOWS\system32\SET45.tmp (5.1.2600.5727)
> 1.422: Destination:C:\WINDOWS\system32\winhttp.dll (5.1.2600.5512)
> 1.422: Source:C:\WINDOWS\system32\SETA8.tmp (2001.12.4414.706)
> 1.422: Destination:C:\WINDOWS\system32\mtxoci.dll (2001.12.4414.700)
> 1.422: Source:C:\WINDOWS\system32\SETA9.tmp (2001.12.4414.706)
> 1.422: Destination:C:\WINDOWS\system32\mtxclu.dll (2001.12.4414.700)
> 1.422: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
> error 0x2
> 1.422: SetProductTypes: InfProductBuildType=BuildType.Sel
> 1.422: SetAltOsLoaderPath: No section uses DirId 65701; done.
> 1.422: DoInstallation: FetchSourceURL for
> c:\windows\softwaredistribution\download\51401b498 f4675531d9efb941ee01ef3\update\update_SP3GDR.inf failed
> 1.438: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB956572$
> 1.438: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
> 0xe0000102
> 1.438: BuildCabinetManifest: update.url absent
> 1.438: Starting AnalyzeComponents
> 1.438: AnalyzePhaseZero used 0 ticks
> 1.438: No c:\windows\INF\updtblk.inf file.
> 1.438: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
> 1.438: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
> 1.438: Enumerating Devices of computer, GUID
> {4d36e966-e325-11ce-bfc1-08002be10318}
> 1.688: OEM file scan used 250 ticks
> 2.016: The file c:\windows\system32\ntdll.dll is open or in use by another
> application.
>
> Close all other applications and then click Retry.
> 2.016: AnalyzePhaseOne: used 578 ticks
> 2.016: GlobalErrorReturnCode set to 1359 (0x54f)
> 2.016: AnalyzeComponents: Cancelled
> 2.016: Inventory complete: ReturnStatus=1359, 594 ticks
> 2.016: Num Ticks for invent : 594
> 2.031: An internal error occurred.
> 2.031: KB956572 installation did not complete.
> 2.031: Update.exe extended error code = 0x54f
>
>
> Many Thanks.

I am sorry I did not make my self clear. I have to install this patch on a
1000+ systems and this patch failed on all my test systems. There has to be
a better solution. Does any one have a better solution or am I or some who
works with me going to have to install this by sneaker net?

Thanks.

"MowGreen" wrote:

> > 2.016: The file c:\windows\system32\ntdll.dll is open or in use by another
> > application.
>
>
> First, download and *save* KB956572 for XP SP2 or SP3 x86 [32bit]:
> http://www.microsoft.com/downloads/d...displaylang=en
>
> Next, try a Clean boot of XP and see if the update installs now:
> http://support.microsoft.com/kb/310353
> Restart afterwards.
>
>
> MowGreen
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Jonathan Brown wrote:
>
> > I am in the process of testing the updates on my test systems when I came
> > across KB956572 not wanting to install on any of my windows xp systems. I
> > have rebooted the systems and reinstalling both from wsus and manully with
> > out any luck. I notice some other people having the same issues. Has anyone
> > come across a solution to this problem? Here is the log file.
> >
> >
> > [KB956572.log]
> > 1.063:
> > ================================================== ==============================
> > 1.063: 2009/04/16 09:15:58.264 (local)
> > 1.063:
> > C:\WINDOWS\SoftwareDistribution\Download\51401b498 f4675531d9efb941ee01ef3\update\update.exe (version 6.3.13.0)
> > 1.063: Failed To Enable SE_SHUTDOWN_PRIVILEGE
> > 1.063: Hotfix started with following command line: -q -z -er
> > /ParentInfo:f7e6c832fe740b47bfc9be0aa0c7b631
> > 1.063: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
> > error 0x2
> > 1.406: ---- Old Information In The Registry ------
> > 1.406: Source:C:\WINDOWS\AppPatch\SET3A.tmp
> > 1.406: Destination:C:\WINDOWS\AppPatch\sysmain.sdb (0.2.1.14878)
> > 1.406: Source:C:\Program Files\windows nt\accessories\SET3B.tmp
> > (5.1.2600.5584)
> > 1.406: Destination:C:\Program Files\windows nt\accessories\wordpad.exe
> > (5.1.2600.5512)
> > 1.406: Source:C:\WINDOWS\system32\SET45.tmp (5.1.2600.5727)
> > 1.406: Destination:C:\WINDOWS\system32\winhttp.dll (5.1.2600.5512)
> > 1.406: Source:C:\WINDOWS\system32\SETA8.tmp (2001.12.4414.706)
> > 1.406: Destination:C:\WINDOWS\system32\mtxoci.dll (2001.12.4414.700)
> > 1.406: Source:C:\WINDOWS\system32\SETA9.tmp (2001.12.4414.706)
> > 1.406: Destination:C:\WINDOWS\system32\mtxclu.dll (2001.12.4414.700)
> > 1.406: ---- New Information In The Registry ------
> > 1.406: Source:C:\WINDOWS\AppPatch\SET3A.tmp
> > 1.406: Destination:C:\WINDOWS\AppPatch\sysmain.sdb (0.2.1.14878)
> > 1.406: Source:C:\Program Files\windows nt\accessories\SET3B.tmp
> > (5.1.2600.5584)
> > 1.406: Destination:C:\Program Files\windows nt\accessories\wordpad.exe
> > (5.1.2600.5512)
> > 1.422: Source:C:\WINDOWS\system32\SET45.tmp (5.1.2600.5727)
> > 1.422: Destination:C:\WINDOWS\system32\winhttp.dll (5.1.2600.5512)
> > 1.422: Source:C:\WINDOWS\system32\SETA8.tmp (2001.12.4414.706)
> > 1.422: Destination:C:\WINDOWS\system32\mtxoci.dll (2001.12.4414.700)
> > 1.422: Source:C:\WINDOWS\system32\SETA9.tmp (2001.12.4414.706)
> > 1.422: Destination:C:\WINDOWS\system32\mtxclu.dll (2001.12.4414.700)
> > 1.422: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
> > error 0x2
> > 1.422: SetProductTypes: InfProductBuildType=BuildType.Sel
> > 1.422: SetAltOsLoaderPath: No section uses DirId 65701; done.
> > 1.422: DoInstallation: FetchSourceURL for
> > c:\windows\softwaredistribution\download\51401b498 f4675531d9efb941ee01ef3\update\update_SP3GDR.inf failed
> > 1.438: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB956572$
> > 1.438: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
> > 0xe0000102
> > 1.438: BuildCabinetManifest: update.url absent
> > 1.438: Starting AnalyzeComponents
> > 1.438: AnalyzePhaseZero used 0 ticks
> > 1.438: No c:\windows\INF\updtblk.inf file.
> > 1.438: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
> > 1.438: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
> > 1.438: Enumerating Devices of computer, GUID
> > {4d36e966-e325-11ce-bfc1-08002be10318}
> > 1.688: OEM file scan used 250 ticks
> > 2.016: The file c:\windows\system32\ntdll.dll is open or in use by another
> > application.
> >
> > Close all other applications and then click Retry.
> > 2.016: AnalyzePhaseOne: used 578 ticks
> > 2.016: GlobalErrorReturnCode set to 1359 (0x54f)
> > 2.016: AnalyzeComponents: Cancelled
> > 2.016: Inventory complete: ReturnStatus=1359, 594 ticks
> > 2.016: Num Ticks for invent : 594
> > 2.031: An internal error occurred.
> > 2.031: KB956572 installation did not complete.
> > 2.031: Update.exe extended error code = 0x54f
> >
> >
> > Many Thanks.
>

"Jonathan Brown" <> wrote in message
news:4F2D2F64-C55D-4B2D-9BD1-...
>I am sorry I did not make my self clear. I have to install this patch on a
> 1000+ systems and this patch failed on all my test systems. There has to be
> a better solution. Does any one have a better solution or am I or some who
> works with me going to have to install this by sneaker net?


It's probably not going to be all uses of ntdll.dll, perhaps just one particular one. Would you have a way of stopping that in
all your machines?
E.g. do they all have the same device drivers and utility software installed?
Would it install if you edicted a shut down once the update was downloaded?
E.g. less third-party stuff might still be running then. But if the common factor
is devices I suspect you might need to do the install in safe mode before such
files get loaded.


BTW I think you would be better served posting in a WSUS or SMS NG
since people there would be more familiar with problems with automating
updates. In fact, I think SMS isn't called that any more?...

http://www.microsoft.com/smserver/default.mspx

(Microsoft search for
sms system center
)

<quote>
The next release of Systems Management Server (SMS), entitled System
Center Configuration Manager 2007, is now available for download.
</quote>


So, you could get a free trial. Report bugs, etc. ; )
I can't tell if there are new newsgroups for the replacement of SMS.


Good luck

Robert Aldwinckle
---


>
> Thanks.
>
> "MowGreen" wrote:
>
>> > 2.016: The file c:\windows\system32\ntdll.dll is open or in use by another
>> > application.
>>
>>
>> First, download and *save* KB956572 for XP SP2 or SP3 x86 [32bit]:
>> http://www.microsoft.com/downloads/d...displaylang=en
>>
>> Next, try a Clean boot of XP and see if the update installs now:
>> http://support.microsoft.com/kb/310353
>> Restart afterwards.
>>
>>
>> MowGreen
>> ===============
>> *-343-* FDNY
>> Never Forgotten
>> ===============
>>
>>
>>
>> Jonathan Brown wrote:
>>
>> > I am in the process of testing the updates on my test systems when I came
>> > across KB956572 not wanting to install on any of my windows xp systems. I
>> > have rebooted the systems and reinstalling both from wsus and manully with
>> > out any luck. I notice some other people having the same issues. Has anyone
>> > come across a solution to this problem? Here is the log file.
>> >
>> >
>> > [KB956572.log]
>> > 1.063:
>> > ================================================== ==============================
>> > 1.063: 2009/04/16 09:15:58.264 (local)
>> > 1.063:
>> > C:\WINDOWS\SoftwareDistribution\Download\51401b498 f4675531d9efb941ee01ef3\update\update.exe (version 6.3.13.0)
>> > 1.063: Failed To Enable SE_SHUTDOWN_PRIVILEGE
>> > 1.063: Hotfix started with following command line: -q -z -er
>> > /ParentInfo:f7e6c832fe740b47bfc9be0aa0c7b631
>> > 1.063: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
>> > error 0x2
>> > 1.406: ---- Old Information In The Registry ------
>> > 1.406: Source:C:\WINDOWS\AppPatch\SET3A.tmp
>> > 1.406: Destination:C:\WINDOWS\AppPatch\sysmain.sdb (0.2.1.14878)
>> > 1.406: Source:C:\Program Files\windows nt\accessories\SET3B.tmp
>> > (5.1.2600.5584)
>> > 1.406: Destination:C:\Program Files\windows nt\accessories\wordpad.exe
>> > (5.1.2600.5512)
>> > 1.406: Source:C:\WINDOWS\system32\SET45.tmp (5.1.2600.5727)
>> > 1.406: Destination:C:\WINDOWS\system32\winhttp.dll (5.1.2600.5512)
>> > 1.406: Source:C:\WINDOWS\system32\SETA8.tmp (2001.12.4414.706)
>> > 1.406: Destination:C:\WINDOWS\system32\mtxoci.dll (2001.12.4414.700)
>> > 1.406: Source:C:\WINDOWS\system32\SETA9.tmp (2001.12.4414.706)
>> > 1.406: Destination:C:\WINDOWS\system32\mtxclu.dll (2001.12.4414.700)
>> > 1.406: ---- New Information In The Registry ------
>> > 1.406: Source:C:\WINDOWS\AppPatch\SET3A.tmp
>> > 1.406: Destination:C:\WINDOWS\AppPatch\sysmain.sdb (0.2.1.14878)
>> > 1.406: Source:C:\Program Files\windows nt\accessories\SET3B.tmp
>> > (5.1.2600.5584)
>> > 1.406: Destination:C:\Program Files\windows nt\accessories\wordpad.exe
>> > (5.1.2600.5512)
>> > 1.422: Source:C:\WINDOWS\system32\SET45.tmp (5.1.2600.5727)
>> > 1.422: Destination:C:\WINDOWS\system32\winhttp.dll (5.1.2600.5512)
>> > 1.422: Source:C:\WINDOWS\system32\SETA8.tmp (2001.12.4414.706)
>> > 1.422: Destination:C:\WINDOWS\system32\mtxoci.dll (2001.12.4414.700)
>> > 1.422: Source:C:\WINDOWS\system32\SETA9.tmp (2001.12.4414.706)
>> > 1.422: Destination:C:\WINDOWS\system32\mtxclu.dll (2001.12.4414.700)
>> > 1.422: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
>> > error 0x2
>> > 1.422: SetProductTypes: InfProductBuildType=BuildType.Sel
>> > 1.422: SetAltOsLoaderPath: No section uses DirId 65701; done.
>> > 1.422: DoInstallation: FetchSourceURL for
>> > c:\windows\softwaredistribution\download\51401b498 f4675531d9efb941ee01ef3\update\update_SP3GDR.inf failed
>> > 1.438: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB956572$
>> > 1.438: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
>> > 0xe0000102
>> > 1.438: BuildCabinetManifest: update.url absent
>> > 1.438: Starting AnalyzeComponents
>> > 1.438: AnalyzePhaseZero used 0 ticks
>> > 1.438: No c:\windows\INF\updtblk.inf file.
>> > 1.438: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
>> > 1.438: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
>> > 1.438: Enumerating Devices of computer, GUID
>> > {4d36e966-e325-11ce-bfc1-08002be10318}
>> > 1.688: OEM file scan used 250 ticks
>> > 2.016: The file c:\windows\system32\ntdll.dll is open or in use by another
>> > application.
>> >
>> > Close all other applications and then click Retry.
>> > 2.016: AnalyzePhaseOne: used 578 ticks
>> > 2.016: GlobalErrorReturnCode set to 1359 (0x54f)
>> > 2.016: AnalyzeComponents: Cancelled
>> > 2.016: Inventory complete: ReturnStatus=1359, 594 ticks
>> > 2.016: Num Ticks for invent : 594
>> > 2.031: An internal error occurred.
>> > 2.031: KB956572 installation did not complete.
>> > 2.031: Update.exe extended error code = 0x54f
>> >
>> >
>> > Many Thanks.
>>