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windows xp sp3 bootup problem since installing 13 updates from Mic

 
 
Quiltlady
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Posts: n/a

 
      11-04-2009

Since downloading update numbers: kb976749,kb974417,
kb958869,890830,,kb969059,kb954155,kb974112,kb9750 25,kb974455,kb974571,kb971486,kb973525,kb975467
three times since then when I boot up my computer the desktop loads all the
pictures but the bottom is black where the start button and programs that
loaded should be. If I click on internet explorer or any other desktop
program nothing happens. I have to shut off the computer with the button on
the tower. Which I know I shouldn't do!!! What can I do? Before these
updates computer was working perfect.
--
Frustrated computer user
 
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PA Bear [MS MVP]
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      11-04-2009
[I'm not sure your spacebar's working properly either.]

For home users, no-charge support is available by calling 1-866-PCSAFETY
(and/or 1-866-234-6020) in the United States and in Canada or by contacting
your local Microsoft subsidiary. There is no-charge for support calls that
are associated with security updates. When you call, clearly state that
your problem is related to a Security Update and cite the update's KB number
(e.g., KB999999).

Or you can...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com


Quiltlady wrote:
> Since downloading update numbers: kb976749,kb974417,
> kb958869,890830,,kb969059,kb954155,kb974112,kb9750 25,
> kb974455,kb974571,kb971486,kb973525, [and] kb975467
> three times since then when I boot up my computer the desktop loads all
> the
> pictures but the bottom is black where the start button and programs that
> loaded should be. If I click on internet explorer or any other desktop
> program nothing happens. I have to shut off the computer with the button
> on
> the tower. Which I know I shouldn't do!!! What can I do? Before these
> updates computer was working perfect.


 
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