Windows XP SP3 update fails

When I use Windows Update to try to install XP SP3 it fails in the "Preparing
for download" step with error code 0xd0000409. I have tried this five times
and each time it fails in the same way. Here is an extract from the
WindowsUpdate log:

2008-05-12 23:38:26:218 1372 928 COMAPI <<-- SUBMITTED -- COMAPI: Download
[ClientId = MicrosoftUpdate]
2008-05-12 23:38:26:218 1660 538 DnldMgr *************
2008-05-12 23:38:26:218 1660 538 DnldMgr ** START ** DnldMgr: Downloading
updates [CallerId = MicrosoftUpdate]
2008-05-12 23:38:26:218 1660 538 DnldMgr *********
2008-05-12 23:38:26:218 1660 538 DnldMgr * Call ID =
{5744CA38-2DFF-4563-8C77-7DFF8814434F}
2008-05-12 23:38:26:218 1660 538 DnldMgr * Priority = 3, Interactive = 1,
Owner is system = 0, Explicit proxy = 1, Proxy session id = -1, ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2008-05-12 23:38:26:218 1660 538 DnldMgr * Updates to download = 1
2008-05-12 23:38:26:218 1660 538 Agent * Title = Windows XP Service Pack
3 (KB936929)
2008-05-12 23:38:26:218 1660 538 Agent * UpdateId =
{60B990A0-6EFA-47BE-8F5A-7DF2C402583E}.104
2008-05-12 23:38:26:218 1660 538 Agent * Bundles 1 updates:
2008-05-12 23:38:26:218 1660 538 Agent *
{A18CC936-DA41-421F-9AD9-303D806EC128}.105
2008-05-12 23:38:26:218 1660 538 DnldMgr *********** DnldMgr: New download
job [UpdateId = {A18CC936-DA41-421F-9AD9-303D806EC128}.104] ***********
2008-05-12 23:38:26:234 1660 538 DnldMgr * Queueing update for download
handler request generation.
2008-05-12 23:38:26:234 1660 538 DnldMgr Generating download request for
update {A18CC936-DA41-421F-9AD9-303D806EC128}.104
2008-05-12 23:38:26:234 1660 538 Handler Windows Patch download for UpdateId
= {A18CC936-DA41-421F-9AD9-303D806EC128}: selected action is download express
(delta).
2008-05-12 23:38:26:234 1660 538 DnldMgr *********** DnldMgr: New download
job [UpdateId = {A18CC936-DA41-421F-9AD9-303D806EC128}.104] ***********
2008-05-12 23:38:26:250 1660 538 DnldMgr * BITS job initialized, JobId =
{4A56133D-149D-4E1D-9827-26220EE823F0}
2008-05-12 23:38:26:281 1660 538 DnldMgr * Downloading from
http://www.download.windowsupdate.co...723be30c9c.exe
to
C:\WINDOWS\SoftwareDistribution\Download\fd0264849 c01086f3c6b505dc02dbd44\WindowsXP-KB936929-SP3-Express-x86-ENU.exe (full file).
2008-05-12 23:38:26:328 1660 538 Agent *********
2008-05-12 23:38:26:328 1660 538 Agent ** END ** Agent: Downloading
updates [CallerId = MicrosoftUpdate]
2008-05-12 23:38:26:328 1660 538 Agent *************
2008-05-12 23:38:35:078 1660 cc8 DnldMgr BITS job
{4A56133D-149D-4E1D-9827-26220EE823F0} completed successfully
2008-05-12 23:38:35:093 1660 cc8 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\Download\fd0264849 c01086f3c6b505dc02dbd44\WindowsXP-KB936929-SP3-Express-x86-ENU.exe:
2008-05-12 23:38:35:125 1660 cc8 Misc Microsoft signed: Yes
2008-05-12 23:38:35:125 1660 cc8 DnldMgr Download job bytes total =
70199753, bytes transferred = 3030568
2008-05-12 23:38:35:125 1660 cc8 DnldMgr *********** DnldMgr: New download
job [UpdateId = {A18CC936-DA41-421F-9AD9-303D806EC128}.104] ***********
2008-05-12 23:38:35:125 1660 cc8 DnldMgr * Queueing update for download
handler request generation.
2008-05-12 23:38:35:125 1660 cc8 DnldMgr Generating download request for
update {A18CC936-DA41-421F-9AD9-303D806EC128}.104
2008-05-12 23:38:35:140 1660 cc8 Handler Windows Patch download for UpdateId
= {A18CC936-DA41-421F-9AD9-303D806EC128}: selected action is download express
(delta).
2008-05-12 23:42:07:984 1660 cc8 Handler Updateci:
WinSEUpdateHandler::_Inventory: Installer returned 0xc0000409 (3221226505)
2008-05-12 23:42:08:000 1660 cc8 Handler FATAL: UH: 0xd0000409: Inventory
failed in CUHWindowsPatchHandler::GetNextRequiredFiles
2008-05-12 23:42:08:000 1660 cc8 Handler FATAL: UH: 0xd0000409:
GetNextRequiredFiles failed in
CUHWindowsPatchHandler::GetRequiredFilesForSandbox State
2008-05-12 23:42:08:000 1660 cc8 Handler FATAL: UH: 0xd0000409:
GetRequiredFilesForSandboxState failed in
CUHWindowsPatchHandler::GenerateDownloadRequest
2008-05-12 23:42:08:000 1660 cc8 DnldMgr FATAL:
DM:CAgentDownloadManager::GenerateAllDownloadReque sts:
GenerateDownloadRequest failed with 0xd0000409.
2008-05-12 23:42:08:000 1660 cc8 DnldMgr Error 0xd0000409 occurred while
downloading update; notifying dependent calls.

Any help or advice would be very much appreciated.

Thanks

On Mon, 12 May 2008 16:01:01 -0700, IanW wrote:

> When I use Windows Update to try to install XP SP3 it fails in the "Preparing
> for download" step with error code 0xd0000409. I have tried this five times
> and each time it fails in the same way. Here is an extract from the
> WindowsUpdate log:

<snip for brevity>

Things to do prior downloadin/installing SP3.

1. Make an Image backup of the hard drive/Windows Partition before you
install SP3,

2. Test your System Restore to see if it is working correctly.

3. Make absolutely sure the machine's free of any hijackware, Trojan, or
virus infections before installing SP3.

4. Run Disk Cleanup then run a Defrag session before installing SP3.

5. Disable all real-time protections (anti-virus; anti-spyware;
third-party firewall) before downloading/installing SP3.

6. Reboot twice after installing SP3.

7. Run another Defrag.

Detailed information:

Windows XP Service Pack 3 Overview
http://www.microsoft.com/downloads/d...displaylang=en

Release Notes for Windows XP Service Pack 3
http://www.microsoft.com/downloads/d...playlang=en&tm

Release notes for Windows XP Service Pack 3
http://support.microsoft.com/kb/936929

Steps to take before you install Windows XP Service Pack 3
http://support.microsoft.com/kb/950717

Installing Windows XP Service Pack 3 (SP3)
http://technet.microsoft.com/en-us/w.../cc164204.aspx

Create an Automated System Recovery set using Backup
http://technet2.microsoft.com/window....mspx?mfr=true

How to Set up and Use Automated System Recovery in Windows XP
http://technet.microsoft.com/en-us/l.../bb456980.aspx

Recover from a system failure using Automated System Recovery
http://technet2.microsoft.com/window....mspx?mfr=true

Windows XP SP3 - Read all prerequisites for a successful installation
http://msmvps.com/blogs/harrywaldron...tallation.aspx

Use this forum for all issues related to Windows XP SP3
http://forums.microsoft.com/TechNet/...2010&SiteID=17

"IanW" <> wrote in message
news:907F8695-12F3-4BCF-9AD6-...
> When I use Windows Update to try to install XP SP3 it fails in the "Preparing
> for download" step with error code 0xd0000409.


I'm not so sure that is just an "error code".
I suspect a crash is occurring and what you see is its recovery.
In other threads 0xC0000409 is referred to a as
"an unknown software exception" which would be consistent
with this idea.

Are you getting an event log entry or a drwtsn32.log snapdump
for the same event? If so you may get more clues from them,
in particular drwtsn32.log's Stack Back Trace which would
show which modules and calls led up to the crash.

In any case I think what I would do is try running ProcMon
to trace whatever registry and file accesses precede the error
event. That could also show you a list of modules which were
involved in any crash event, recoverable or otherwise.

However, if you just want to try to install this update and
not bother with any diagnosis, you should probably try downloading
the update and installing it manually. That would hopefully avoid
doing the "express (delta)" update that this is.


Good luck

Robert Aldwinckle
---


> I have tried this five times
> and each time it fails in the same way. Here is an extract from the
> WindowsUpdate log:
>
> 2008-05-12 23:38:26:218 1372 928 COMAPI <<-- SUBMITTED -- COMAPI: Download
> [ClientId = MicrosoftUpdate]
> 2008-05-12 23:38:26:218 1660 538 DnldMgr *************
> 2008-05-12 23:38:26:218 1660 538 DnldMgr ** START ** DnldMgr: Downloading
> updates [CallerId = MicrosoftUpdate]
> 2008-05-12 23:38:26:218 1660 538 DnldMgr *********
> 2008-05-12 23:38:26:218 1660 538 DnldMgr * Call ID =
> {5744CA38-2DFF-4563-8C77-7DFF8814434F}
> 2008-05-12 23:38:26:218 1660 538 DnldMgr * Priority = 3, Interactive = 1,
> Owner is system = 0, Explicit proxy = 1, Proxy session id = -1, ServiceId =
> {7971F918-A847-4430-9279-4A52D1EFE18D}
> 2008-05-12 23:38:26:218 1660 538 DnldMgr * Updates to download = 1
> 2008-05-12 23:38:26:218 1660 538 Agent * Title = Windows XP Service Pack
> 3 (KB936929)
> 2008-05-12 23:38:26:218 1660 538 Agent * UpdateId =
> {60B990A0-6EFA-47BE-8F5A-7DF2C402583E}.104
> 2008-05-12 23:38:26:218 1660 538 Agent * Bundles 1 updates:
> 2008-05-12 23:38:26:218 1660 538 Agent *
> {A18CC936-DA41-421F-9AD9-303D806EC128}.105
> 2008-05-12 23:38:26:218 1660 538 DnldMgr *********** DnldMgr: New download
> job [UpdateId = {A18CC936-DA41-421F-9AD9-303D806EC128}.104] ***********
> 2008-05-12 23:38:26:234 1660 538 DnldMgr * Queueing update for download
> handler request generation.
> 2008-05-12 23:38:26:234 1660 538 DnldMgr Generating download request for
> update {A18CC936-DA41-421F-9AD9-303D806EC128}.104
> 2008-05-12 23:38:26:234 1660 538 Handler Windows Patch download for UpdateId
> = {A18CC936-DA41-421F-9AD9-303D806EC128}: selected action is download express
> (delta).
> 2008-05-12 23:38:26:234 1660 538 DnldMgr *********** DnldMgr: New download
> job [UpdateId = {A18CC936-DA41-421F-9AD9-303D806EC128}.104] ***********
> 2008-05-12 23:38:26:250 1660 538 DnldMgr * BITS job initialized, JobId =
> {4A56133D-149D-4E1D-9827-26220EE823F0}
> 2008-05-12 23:38:26:281 1660 538 DnldMgr * Downloading from
> http://www.download.windowsupdate.co...723be30c9c.exe
> to
> C:\WINDOWS\SoftwareDistribution\Download\fd0264849 c01086f3c6b505dc02dbd44\WindowsXP-KB936929-SP3-Express-x86-ENU.exe (full file).
> 2008-05-12 23:38:26:328 1660 538 Agent *********
> 2008-05-12 23:38:26:328 1660 538 Agent ** END ** Agent: Downloading
> updates [CallerId = MicrosoftUpdate]
> 2008-05-12 23:38:26:328 1660 538 Agent *************
> 2008-05-12 23:38:35:078 1660 cc8 DnldMgr BITS job
> {4A56133D-149D-4E1D-9827-26220EE823F0} completed successfully
> 2008-05-12 23:38:35:093 1660 cc8 Misc Validating signature for
> C:\WINDOWS\SoftwareDistribution\Download\fd0264849 c01086f3c6b505dc02dbd44\WindowsXP-KB936929-SP3-Express-x86-ENU.exe:
> 2008-05-12 23:38:35:125 1660 cc8 Misc Microsoft signed: Yes
> 2008-05-12 23:38:35:125 1660 cc8 DnldMgr Download job bytes total =
> 70199753, bytes transferred = 3030568
> 2008-05-12 23:38:35:125 1660 cc8 DnldMgr *********** DnldMgr: New download
> job [UpdateId = {A18CC936-DA41-421F-9AD9-303D806EC128}.104] ***********
> 2008-05-12 23:38:35:125 1660 cc8 DnldMgr * Queueing update for download
> handler request generation.
> 2008-05-12 23:38:35:125 1660 cc8 DnldMgr Generating download request for
> update {A18CC936-DA41-421F-9AD9-303D806EC128}.104

> 2008-05-12 23:38:35:140 1660 cc8 Handler Windows Patch download for UpdateId
> = {A18CC936-DA41-421F-9AD9-303D806EC128}: selected action is download express
> (delta).
> 2008-05-12 23:42:07:984 1660 cc8 Handler Updateci:
> WinSEUpdateHandler::_Inventory: Installer returned 0xc0000409 (3221226505)

> 2008-05-12 23:42:08:000 1660 cc8 Handler FATAL: UH: 0xd0000409: Inventory
> failed in CUHWindowsPatchHandler::GetNextRequiredFiles
> 2008-05-12 23:42:08:000 1660 cc8 Handler FATAL: UH: 0xd0000409:
> GetNextRequiredFiles failed in
> CUHWindowsPatchHandler::GetRequiredFilesForSandbox State
> 2008-05-12 23:42:08:000 1660 cc8 Handler FATAL: UH: 0xd0000409:
> GetRequiredFilesForSandboxState failed in
> CUHWindowsPatchHandler::GenerateDownloadRequest
> 2008-05-12 23:42:08:000 1660 cc8 DnldMgr FATAL:
> DM:CAgentDownloadManager::GenerateAllDownloadReque sts:
> GenerateDownloadRequest failed with 0xd0000409.
> 2008-05-12 23:42:08:000 1660 cc8 DnldMgr Error 0xd0000409 occurred while
> downloading update; notifying dependent calls.
>
> Any help or advice would be very much appreciated.
>
> Thanks

Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
e-mail support is available only in the United States and Canada.

• US:
http://support.microsoft.com/oas/def...3&gprid=522131

• CA:
http://support.microsoft.com/oas/def...3&gprid=522131

• UK:
http://support.microsoft.com/oas/def...3&gprid=522131

• AU:
http://support.microsoft.com/oas/def...3&gprid=522131

• Other: http://support.microsoft.com/oas/def...spx?gprid=1173 | select
Windows XP | select Windows XP Service Pack 3
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

IanW wrote:
> When I use Windows Update to try to install XP SP3 it fails in the
> "Preparing
> for download" step with error code 0xd0000409. I have tried this five
> times
> and each time it fails in the same way. Here is an extract from the
> WindowsUpdate log:
>
> 2008-05-12 23:38:26:218 1372 928 COMAPI <<-- SUBMITTED -- COMAPI: Download
> [ClientId = MicrosoftUpdate]
> 2008-05-12 23:38:26:218 1660 538 DnldMgr *************
> 2008-05-12 23:38:26:218 1660 538 DnldMgr ** START ** DnldMgr: Downloading
> updates [CallerId = MicrosoftUpdate]
> 2008-05-12 23:38:26:218 1660 538 DnldMgr *********
> 2008-05-12 23:38:26:218 1660 538 DnldMgr * Call ID =
> {5744CA38-2DFF-4563-8C77-7DFF8814434F}
> 2008-05-12 23:38:26:218 1660 538 DnldMgr * Priority = 3, Interactive =
> 1,
> Owner is system = 0, Explicit proxy = 1, Proxy session id = -1, ServiceId
> =
> {7971F918-A847-4430-9279-4A52D1EFE18D}
> 2008-05-12 23:38:26:218 1660 538 DnldMgr * Updates to download = 1
> 2008-05-12 23:38:26:218 1660 538 Agent * Title = Windows XP Service
> Pack
> 3 (KB936929)
> 2008-05-12 23:38:26:218 1660 538 Agent * UpdateId =
> {60B990A0-6EFA-47BE-8F5A-7DF2C402583E}.104
> 2008-05-12 23:38:26:218 1660 538 Agent * Bundles 1 updates:
> 2008-05-12 23:38:26:218 1660 538 Agent *
> {A18CC936-DA41-421F-9AD9-303D806EC128}.105
> 2008-05-12 23:38:26:218 1660 538 DnldMgr *********** DnldMgr: New
> download
> job [UpdateId = {A18CC936-DA41-421F-9AD9-303D806EC128}.104] ***********
> 2008-05-12 23:38:26:234 1660 538 DnldMgr * Queueing update for download
> handler request generation.
> 2008-05-12 23:38:26:234 1660 538 DnldMgr Generating download request for
> update {A18CC936-DA41-421F-9AD9-303D806EC128}.104
> 2008-05-12 23:38:26:234 1660 538 Handler Windows Patch download for
> UpdateId
> = {A18CC936-DA41-421F-9AD9-303D806EC128}: selected action is download
> express (delta).
> 2008-05-12 23:38:26:234 1660 538 DnldMgr *********** DnldMgr: New
> download
> job [UpdateId = {A18CC936-DA41-421F-9AD9-303D806EC128}.104] ***********
> 2008-05-12 23:38:26:250 1660 538 DnldMgr * BITS job initialized, JobId =
> {4A56133D-149D-4E1D-9827-26220EE823F0}
> 2008-05-12 23:38:26:281 1660 538 DnldMgr * Downloading from
> http://www.download.windowsupdate.co...723be30c9c.exe
> to
> C:\WINDOWS\SoftwareDistribution\Download\fd0264849 c01086f3c6b505dc02dbd44\WindowsXP-KB936929-SP3-Express-x86-ENU.exe
> (full file). 2008-05-12 23:38:26:328 1660 538 Agent *********
> 2008-05-12 23:38:26:328 1660 538 Agent ** END ** Agent: Downloading
> updates [CallerId = MicrosoftUpdate]
> 2008-05-12 23:38:26:328 1660 538 Agent *************
> 2008-05-12 23:38:35:078 1660 cc8 DnldMgr BITS job
> {4A56133D-149D-4E1D-9827-26220EE823F0} completed successfully
> 2008-05-12 23:38:35:093 1660 cc8 Misc Validating signature for
> C:\WINDOWS\SoftwareDistribution\Download\fd0264849 c01086f3c6b505dc02dbd44\WindowsXP-KB936929-SP3-Express-x86-ENU.exe:
> 2008-05-12 23:38:35:125 1660 cc8 Misc Microsoft signed: Yes
> 2008-05-12 23:38:35:125 1660 cc8 DnldMgr Download job bytes total =
> 70199753, bytes transferred = 3030568
> 2008-05-12 23:38:35:125 1660 cc8 DnldMgr *********** DnldMgr: New
> download
> job [UpdateId = {A18CC936-DA41-421F-9AD9-303D806EC128}.104] ***********
> 2008-05-12 23:38:35:125 1660 cc8 DnldMgr * Queueing update for download
> handler request generation.
> 2008-05-12 23:38:35:125 1660 cc8 DnldMgr Generating download request for
> update {A18CC936-DA41-421F-9AD9-303D806EC128}.104
> 2008-05-12 23:38:35:140 1660 cc8 Handler Windows Patch download for
> UpdateId
> = {A18CC936-DA41-421F-9AD9-303D806EC128}: selected action is download
> express (delta).
> 2008-05-12 23:42:07:984 1660 cc8 Handler Updateci:
> WinSEUpdateHandler::_Inventory: Installer returned 0xc0000409 (3221226505)
> 2008-05-12 23:42:08:000 1660 cc8 Handler FATAL: UH: 0xd0000409: Inventory
> failed in CUHWindowsPatchHandler::GetNextRequiredFiles
> 2008-05-12 23:42:08:000 1660 cc8 Handler FATAL: UH: 0xd0000409:
> GetNextRequiredFiles failed in
> CUHWindowsPatchHandler::GetRequiredFilesForSandbox State
> 2008-05-12 23:42:08:000 1660 cc8 Handler FATAL: UH: 0xd0000409:
> GetRequiredFilesForSandboxState failed in
> CUHWindowsPatchHandler::GenerateDownloadRequest
> 2008-05-12 23:42:08:000 1660 cc8 DnldMgr FATAL:
> DM:CAgentDownloadManager::GenerateAllDownloadReque sts:
> GenerateDownloadRequest failed with 0xd0000409.
> 2008-05-12 23:42:08:000 1660 cc8 DnldMgr Error 0xd0000409 occurred while
> downloading update; notifying dependent calls.
>
> Any help or advice would be very much appreciated.
>
> Thanks

Thanks for the useful information Robert. I check in Event Viewer and there
are error log entries. They all say the same:

Faulting application update.exe, version 6.3.13.0, faulting module
update.exe, version 6.3.13.0, fault address 0x00061a7b.

"Robert Aldwinckle" wrote:

> "IanW" <> wrote in message
> news:907F8695-12F3-4BCF-9AD6-...
> > When I use Windows Update to try to install XP SP3 it fails in the "Preparing
> > for download" step with error code 0xd0000409.
>
>
> I'm not so sure that is just an "error code".
> I suspect a crash is occurring and what you see is its recovery.
> In other threads 0xC0000409 is referred to a as
> "an unknown software exception" which would be consistent
> with this idea.
>
> Are you getting an event log entry or a drwtsn32.log snapdump
> for the same event? If so you may get more clues from them,
> in particular drwtsn32.log's Stack Back Trace which would
> show which modules and calls led up to the crash.
>
> In any case I think what I would do is try running ProcMon
> to trace whatever registry and file accesses precede the error
> event. That could also show you a list of modules which were
> involved in any crash event, recoverable or otherwise.
>
> However, if you just want to try to install this update and
> not bother with any diagnosis, you should probably try downloading
> the update and installing it manually. That would hopefully avoid
> doing the "express (delta)" update that this is.
>
>
> Good luck
>
> Robert Aldwinckle
> ---
>
>
> > I have tried this five times
> > and each time it fails in the same way. Here is an extract from the
> > WindowsUpdate log:
> >
> > 2008-05-12 23:38:26:218 1372 928 COMAPI <<-- SUBMITTED -- COMAPI: Download
> > [ClientId = MicrosoftUpdate]
> > 2008-05-12 23:38:26:218 1660 538 DnldMgr *************
> > 2008-05-12 23:38:26:218 1660 538 DnldMgr ** START ** DnldMgr: Downloading
> > updates [CallerId = MicrosoftUpdate]
> > 2008-05-12 23:38:26:218 1660 538 DnldMgr *********
> > 2008-05-12 23:38:26:218 1660 538 DnldMgr * Call ID =
> > {5744CA38-2DFF-4563-8C77-7DFF8814434F}
> > 2008-05-12 23:38:26:218 1660 538 DnldMgr * Priority = 3, Interactive = 1,
> > Owner is system = 0, Explicit proxy = 1, Proxy session id = -1, ServiceId =
> > {7971F918-A847-4430-9279-4A52D1EFE18D}
> > 2008-05-12 23:38:26:218 1660 538 DnldMgr * Updates to download = 1
> > 2008-05-12 23:38:26:218 1660 538 Agent * Title = Windows XP Service Pack
> > 3 (KB936929)
> > 2008-05-12 23:38:26:218 1660 538 Agent * UpdateId =
> > {60B990A0-6EFA-47BE-8F5A-7DF2C402583E}.104
> > 2008-05-12 23:38:26:218 1660 538 Agent * Bundles 1 updates:
> > 2008-05-12 23:38:26:218 1660 538 Agent *
> > {A18CC936-DA41-421F-9AD9-303D806EC128}.105
> > 2008-05-12 23:38:26:218 1660 538 DnldMgr *********** DnldMgr: New download
> > job [UpdateId = {A18CC936-DA41-421F-9AD9-303D806EC128}.104] ***********
> > 2008-05-12 23:38:26:234 1660 538 DnldMgr * Queueing update for download
> > handler request generation.
> > 2008-05-12 23:38:26:234 1660 538 DnldMgr Generating download request for
> > update {A18CC936-DA41-421F-9AD9-303D806EC128}.104
> > 2008-05-12 23:38:26:234 1660 538 Handler Windows Patch download for UpdateId
> > = {A18CC936-DA41-421F-9AD9-303D806EC128}: selected action is download express
> > (delta).
> > 2008-05-12 23:38:26:234 1660 538 DnldMgr *********** DnldMgr: New download
> > job [UpdateId = {A18CC936-DA41-421F-9AD9-303D806EC128}.104] ***********
> > 2008-05-12 23:38:26:250 1660 538 DnldMgr * BITS job initialized, JobId =
> > {4A56133D-149D-4E1D-9827-26220EE823F0}
> > 2008-05-12 23:38:26:281 1660 538 DnldMgr * Downloading from
> > http://www.download.windowsupdate.co...723be30c9c.exe
> > to
> > C:\WINDOWS\SoftwareDistribution\Download\fd0264849 c01086f3c6b505dc02dbd44\WindowsXP-KB936929-SP3-Express-x86-ENU.exe (full file).
> > 2008-05-12 23:38:26:328 1660 538 Agent *********
> > 2008-05-12 23:38:26:328 1660 538 Agent ** END ** Agent: Downloading
> > updates [CallerId = MicrosoftUpdate]
> > 2008-05-12 23:38:26:328 1660 538 Agent *************
> > 2008-05-12 23:38:35:078 1660 cc8 DnldMgr BITS job
> > {4A56133D-149D-4E1D-9827-26220EE823F0} completed successfully
> > 2008-05-12 23:38:35:093 1660 cc8 Misc Validating signature for
> > C:\WINDOWS\SoftwareDistribution\Download\fd0264849 c01086f3c6b505dc02dbd44\WindowsXP-KB936929-SP3-Express-x86-ENU.exe:
> > 2008-05-12 23:38:35:125 1660 cc8 Misc Microsoft signed: Yes
> > 2008-05-12 23:38:35:125 1660 cc8 DnldMgr Download job bytes total =
> > 70199753, bytes transferred = 3030568
> > 2008-05-12 23:38:35:125 1660 cc8 DnldMgr *********** DnldMgr: New download
> > job [UpdateId = {A18CC936-DA41-421F-9AD9-303D806EC128}.104] ***********
> > 2008-05-12 23:38:35:125 1660 cc8 DnldMgr * Queueing update for download
> > handler request generation.
> > 2008-05-12 23:38:35:125 1660 cc8 DnldMgr Generating download request for
> > update {A18CC936-DA41-421F-9AD9-303D806EC128}.104
>
> > 2008-05-12 23:38:35:140 1660 cc8 Handler Windows Patch download for UpdateId
> > = {A18CC936-DA41-421F-9AD9-303D806EC128}: selected action is download express
> > (delta).
> > 2008-05-12 23:42:07:984 1660 cc8 Handler Updateci:
> > WinSEUpdateHandler::_Inventory: Installer returned 0xc0000409 (3221226505)
>
> > 2008-05-12 23:42:08:000 1660 cc8 Handler FATAL: UH: 0xd0000409: Inventory
> > failed in CUHWindowsPatchHandler::GetNextRequiredFiles
> > 2008-05-12 23:42:08:000 1660 cc8 Handler FATAL: UH: 0xd0000409:
> > GetNextRequiredFiles failed in
> > CUHWindowsPatchHandler::GetRequiredFilesForSandbox State
> > 2008-05-12 23:42:08:000 1660 cc8 Handler FATAL: UH: 0xd0000409:
> > GetRequiredFilesForSandboxState failed in
> > CUHWindowsPatchHandler::GenerateDownloadRequest
> > 2008-05-12 23:42:08:000 1660 cc8 DnldMgr FATAL:
> > DM:CAgentDownloadManager::GenerateAllDownloadReque sts:
> > GenerateDownloadRequest failed with 0xd0000409.
> > 2008-05-12 23:42:08:000 1660 cc8 DnldMgr Error 0xd0000409 occurred while
> > downloading update; notifying dependent calls.
> >
> > Any help or advice would be very much appreciated.
> >
> > Thanks
>
>
>

Did you just reinstall Windows? Are you running WinXP SP1 or WinXP SP2?
Has Windows Update ever worked?
=============================
WinXP SP3 - Read all prerequisites for a successful installation
http://msmvps.com/blogs/harrywaldron...tallation.aspx

Steps to take before you install WinXP SP3
http://support.microsoft.com/kb/950717
============================
Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
e-mail support is available only in the United States and Canada.

• US:
http://support.microsoft.com/oas/def...3&gprid=522131

• CA:
http://support.microsoft.com/oas/def...3&gprid=522131

• UK:
http://support.microsoft.com/oas/def...3&gprid=522131

• AU:
http://support.microsoft.com/oas/def...3&gprid=522131

• Other: http://support.microsoft.com/oas/def...spx?gprid=1173 | select
Windows XP | select Windows XP Service Pack 3
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

IanW wrote:
> Thanks for the useful information Robert. I check in Event Viewer and
> there
> are error log entries. They all say the same:
>
> Faulting application update.exe, version 6.3.13.0, faulting module
> update.exe, version 6.3.13.0, fault address 0x00061a7b.
>
> "Robert Aldwinckle" wrote:
>
>> "IanW" <> wrote in message
>> news:907F8695-12F3-4BCF-9AD6-...
>>> When I use Windows Update to try to install XP SP3 it fails in the
>>> "Preparing
>>> for download" step with error code 0xd0000409.
>>
>>
>> I'm not so sure that is just an "error code".
>> I suspect a crash is occurring and what you see is its recovery.
>> In other threads 0xC0000409 is referred to a as
>> "an unknown software exception" which would be consistent
>> with this idea.
>>
>> Are you getting an event log entry or a drwtsn32.log snapdump
>> for the same event? If so you may get more clues from them,
>> in particular drwtsn32.log's Stack Back Trace which would
>> show which modules and calls led up to the crash.
>>
>> In any case I think what I would do is try running ProcMon
>> to trace whatever registry and file accesses precede the error
>> event. That could also show you a list of modules which were
>> involved in any crash event, recoverable or otherwise.
>>
>> However, if you just want to try to install this update and
>> not bother with any diagnosis, you should probably try downloading
>> the update and installing it manually. That would hopefully avoid
>> doing the "express (delta)" update that this is.
>>
>>
>> Good luck
>>
>> Robert Aldwinckle
>> ---
>>
>>
>>> I have tried this five times
>>> and each time it fails in the same way. Here is an extract from the
>>> WindowsUpdate log:
>>>
>>> 2008-05-12 23:38:26:218 1372 928 COMAPI <<-- SUBMITTED -- COMAPI:
>>> Download
>>> [ClientId = MicrosoftUpdate]
>>> 2008-05-12 23:38:26:218 1660 538 DnldMgr *************
>>> 2008-05-12 23:38:26:218 1660 538 DnldMgr ** START ** DnldMgr:
>>> Downloading
>>> updates [CallerId = MicrosoftUpdate]
>>> 2008-05-12 23:38:26:218 1660 538 DnldMgr *********
>>> 2008-05-12 23:38:26:218 1660 538 DnldMgr * Call ID =
>>> {5744CA38-2DFF-4563-8C77-7DFF8814434F}
>>> 2008-05-12 23:38:26:218 1660 538 DnldMgr * Priority = 3, Interactive =
>>> 1,
>>> Owner is system = 0, Explicit proxy = 1, Proxy session id = -1,
>>> ServiceId
>>> = {7971F918-A847-4430-9279-4A52D1EFE18D}
>>> 2008-05-12 23:38:26:218 1660 538 DnldMgr * Updates to download = 1
>>> 2008-05-12 23:38:26:218 1660 538 Agent * Title = Windows XP Service
>>> Pack 3 (KB936929)
>>> 2008-05-12 23:38:26:218 1660 538 Agent * UpdateId =
>>> {60B990A0-6EFA-47BE-8F5A-7DF2C402583E}.104
>>> 2008-05-12 23:38:26:218 1660 538 Agent * Bundles 1 updates:
>>> 2008-05-12 23:38:26:218 1660 538 Agent *
>>> {A18CC936-DA41-421F-9AD9-303D806EC128}.105
>>> 2008-05-12 23:38:26:218 1660 538 DnldMgr *********** DnldMgr: New
>>> download
>>> job [UpdateId = {A18CC936-DA41-421F-9AD9-303D806EC128}.104] ***********
>>> 2008-05-12 23:38:26:234 1660 538 DnldMgr * Queueing update for
>>> download
>>> handler request generation.
>>> 2008-05-12 23:38:26:234 1660 538 DnldMgr Generating download request for
>>> update {A18CC936-DA41-421F-9AD9-303D806EC128}.104
>>> 2008-05-12 23:38:26:234 1660 538 Handler Windows Patch download for
>>> UpdateId = {A18CC936-DA41-421F-9AD9-303D806EC128}: selected action is
>>> download express (delta).
>>> 2008-05-12 23:38:26:234 1660 538 DnldMgr *********** DnldMgr: New
>>> download
>>> job [UpdateId = {A18CC936-DA41-421F-9AD9-303D806EC128}.104] ***********
>>> 2008-05-12 23:38:26:250 1660 538 DnldMgr * BITS job initialized, JobId
>>> =
>>> {4A56133D-149D-4E1D-9827-26220EE823F0}
>>> 2008-05-12 23:38:26:281 1660 538 DnldMgr * Downloading from
>>> http://www.download.windowsupdate.co...723be30c9c.exe
>>> to
>>> C:\WINDOWS\SoftwareDistribution\Download\fd0264849 c01086f3c6b505dc02dbd44\WindowsXP-KB936929-SP3-Express-x86-ENU.exe
>>> (full file). 2008-05-12 23:38:26:328 1660 538 Agent *********
>>> 2008-05-12 23:38:26:328 1660 538 Agent ** END ** Agent: Downloading
>>> updates [CallerId = MicrosoftUpdate]
>>> 2008-05-12 23:38:26:328 1660 538 Agent *************
>>> 2008-05-12 23:38:35:078 1660 cc8 DnldMgr BITS job
>>> {4A56133D-149D-4E1D-9827-26220EE823F0} completed successfully
>>> 2008-05-12 23:38:35:093 1660 cc8 Misc Validating signature for
>>> C:\WINDOWS\SoftwareDistribution\Download\fd0264849 c01086f3c6b505dc02dbd44\WindowsXP-KB936929-SP3-Express-x86-ENU.exe:
>>> 2008-05-12 23:38:35:125 1660 cc8 Misc Microsoft signed: Yes
>>> 2008-05-12 23:38:35:125 1660 cc8 DnldMgr Download job bytes total =
>>> 70199753, bytes transferred = 3030568
>>> 2008-05-12 23:38:35:125 1660 cc8 DnldMgr *********** DnldMgr: New
>>> download
>>> job [UpdateId = {A18CC936-DA41-421F-9AD9-303D806EC128}.104] ***********
>>> 2008-05-12 23:38:35:125 1660 cc8 DnldMgr * Queueing update for
>>> download
>>> handler request generation.
>>> 2008-05-12 23:38:35:125 1660 cc8 DnldMgr Generating download request for
>>> update {A18CC936-DA41-421F-9AD9-303D806EC128}.104
>>
>>> 2008-05-12 23:38:35:140 1660 cc8 Handler Windows Patch download for
>>> UpdateId = {A18CC936-DA41-421F-9AD9-303D806EC128}: selected action is
>>> download express (delta).
>>> 2008-05-12 23:42:07:984 1660 cc8 Handler Updateci:
>>> WinSEUpdateHandler::_Inventory: Installer returned 0xc0000409
>>> (3221226505)
>>
>>> 2008-05-12 23:42:08:000 1660 cc8 Handler FATAL: UH: 0xd0000409:
>>> Inventory
>>> failed in CUHWindowsPatchHandler::GetNextRequiredFiles
>>> 2008-05-12 23:42:08:000 1660 cc8 Handler FATAL: UH: 0xd0000409:
>>> GetNextRequiredFiles failed in
>>> CUHWindowsPatchHandler::GetRequiredFilesForSandbox State
>>> 2008-05-12 23:42:08:000 1660 cc8 Handler FATAL: UH: 0xd0000409:
>>> GetRequiredFilesForSandboxState failed in
>>> CUHWindowsPatchHandler::GenerateDownloadRequest
>>> 2008-05-12 23:42:08:000 1660 cc8 DnldMgr FATAL:
>>> DM:CAgentDownloadManager::GenerateAllDownloadReque sts:
>>> GenerateDownloadRequest failed with 0xd0000409.
>>> 2008-05-12 23:42:08:000 1660 cc8 DnldMgr Error 0xd0000409 occurred while
>>> downloading update; notifying dependent calls.
>>>
>>> Any help or advice would be very much appreciated.
>>>
>>> Thanks

Yes, I did a re-install of WinXP SP2 a couple of weeks ago. Then I had
problems from that time on with Automatic Update - no updates would install.
In the windowsupdate.log I was getting this error:

FATAL: MSI DLL version is 3.0. Version 3.1 is required.

I fixed this by:

regsvr32 wuapi.dll
regsvr32 wuaueng1.dll
regsvr32 wuaueng.dll
regsvr32 wucltui.dll
regsvr32 wups2.dll
regsvr32 wups.dll
regsvr32 wuweb.dll

After that all automatic updates installed successfully.

I then tried to install SP3 through Windows Update and started to get the
current problem.

"PA Bear [MS MVP]" wrote:

> Did you just reinstall Windows? Are you running WinXP SP1 or WinXP SP2?
> Has Windows Update ever worked?
> =============================
> WinXP SP3 - Read all prerequisites for a successful installation
> http://msmvps.com/blogs/harrywaldron...tallation.aspx
>
> Steps to take before you install WinXP SP3
> http://support.microsoft.com/kb/950717
> ============================
> Free unlimited installation and compatibility support is available for
> Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
> e-mail support is available only in the United States and Canada.
>
> • US:
> http://support.microsoft.com/oas/def...3&gprid=522131
>
> • CA:
> http://support.microsoft.com/oas/def...3&gprid=522131
>
> • UK:
> http://support.microsoft.com/oas/def...3&gprid=522131
>
> • AU:
> http://support.microsoft.com/oas/def...3&gprid=522131
>
> • Other: http://support.microsoft.com/oas/def...spx?gprid=1173 | select
> Windows XP | select Windows XP Service Pack 3
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> IanW wrote:
> > Thanks for the useful information Robert. I check in Event Viewer and
> > there
> > are error log entries. They all say the same:
> >
> > Faulting application update.exe, version 6.3.13.0, faulting module
> > update.exe, version 6.3.13.0, fault address 0x00061a7b.
> >
> > "Robert Aldwinckle" wrote:
> >
> >> "IanW" <> wrote in message
> >> news:907F8695-12F3-4BCF-9AD6-...
> >>> When I use Windows Update to try to install XP SP3 it fails in the
> >>> "Preparing
> >>> for download" step with error code 0xd0000409.
> >>
> >>
> >> I'm not so sure that is just an "error code".
> >> I suspect a crash is occurring and what you see is its recovery.
> >> In other threads 0xC0000409 is referred to a as
> >> "an unknown software exception" which would be consistent
> >> with this idea.
> >>
> >> Are you getting an event log entry or a drwtsn32.log snapdump
> >> for the same event? If so you may get more clues from them,
> >> in particular drwtsn32.log's Stack Back Trace which would
> >> show which modules and calls led up to the crash.
> >>
> >> In any case I think what I would do is try running ProcMon
> >> to trace whatever registry and file accesses precede the error
> >> event. That could also show you a list of modules which were
> >> involved in any crash event, recoverable or otherwise.
> >>
> >> However, if you just want to try to install this update and
> >> not bother with any diagnosis, you should probably try downloading
> >> the update and installing it manually. That would hopefully avoid
> >> doing the "express (delta)" update that this is.
> >>
> >>
> >> Good luck
> >>
> >> Robert Aldwinckle
> >> ---
> >>
> >>
> >>> I have tried this five times
> >>> and each time it fails in the same way. Here is an extract from the
> >>> WindowsUpdate log:
> >>>
> >>> 2008-05-12 23:38:26:218 1372 928 COMAPI <<-- SUBMITTED -- COMAPI:
> >>> Download
> >>> [ClientId = MicrosoftUpdate]
> >>> 2008-05-12 23:38:26:218 1660 538 DnldMgr *************
> >>> 2008-05-12 23:38:26:218 1660 538 DnldMgr ** START ** DnldMgr:
> >>> Downloading
> >>> updates [CallerId = MicrosoftUpdate]
> >>> 2008-05-12 23:38:26:218 1660 538 DnldMgr *********
> >>> 2008-05-12 23:38:26:218 1660 538 DnldMgr * Call ID =
> >>> {5744CA38-2DFF-4563-8C77-7DFF8814434F}
> >>> 2008-05-12 23:38:26:218 1660 538 DnldMgr * Priority = 3, Interactive =
> >>> 1,
> >>> Owner is system = 0, Explicit proxy = 1, Proxy session id = -1,
> >>> ServiceId
> >>> = {7971F918-A847-4430-9279-4A52D1EFE18D}
> >>> 2008-05-12 23:38:26:218 1660 538 DnldMgr * Updates to download = 1
> >>> 2008-05-12 23:38:26:218 1660 538 Agent * Title = Windows XP Service
> >>> Pack 3 (KB936929)
> >>> 2008-05-12 23:38:26:218 1660 538 Agent * UpdateId =
> >>> {60B990A0-6EFA-47BE-8F5A-7DF2C402583E}.104
> >>> 2008-05-12 23:38:26:218 1660 538 Agent * Bundles 1 updates:
> >>> 2008-05-12 23:38:26:218 1660 538 Agent *
> >>> {A18CC936-DA41-421F-9AD9-303D806EC128}.105
> >>> 2008-05-12 23:38:26:218 1660 538 DnldMgr *********** DnldMgr: New
> >>> download
> >>> job [UpdateId = {A18CC936-DA41-421F-9AD9-303D806EC128}.104] ***********
> >>> 2008-05-12 23:38:26:234 1660 538 DnldMgr * Queueing update for
> >>> download
> >>> handler request generation.
> >>> 2008-05-12 23:38:26:234 1660 538 DnldMgr Generating download request for
> >>> update {A18CC936-DA41-421F-9AD9-303D806EC128}.104
> >>> 2008-05-12 23:38:26:234 1660 538 Handler Windows Patch download for
> >>> UpdateId = {A18CC936-DA41-421F-9AD9-303D806EC128}: selected action is
> >>> download express (delta).
> >>> 2008-05-12 23:38:26:234 1660 538 DnldMgr *********** DnldMgr: New
> >>> download
> >>> job [UpdateId = {A18CC936-DA41-421F-9AD9-303D806EC128}.104] ***********
> >>> 2008-05-12 23:38:26:250 1660 538 DnldMgr * BITS job initialized, JobId
> >>> =
> >>> {4A56133D-149D-4E1D-9827-26220EE823F0}
> >>> 2008-05-12 23:38:26:281 1660 538 DnldMgr * Downloading from
> >>> http://www.download.windowsupdate.co...723be30c9c.exe
> >>> to
> >>> C:\WINDOWS\SoftwareDistribution\Download\fd0264849 c01086f3c6b505dc02dbd44\WindowsXP-KB936929-SP3-Express-x86-ENU.exe
> >>> (full file). 2008-05-12 23:38:26:328 1660 538 Agent *********
> >>> 2008-05-12 23:38:26:328 1660 538 Agent ** END ** Agent: Downloading
> >>> updates [CallerId = MicrosoftUpdate]
> >>> 2008-05-12 23:38:26:328 1660 538 Agent *************
> >>> 2008-05-12 23:38:35:078 1660 cc8 DnldMgr BITS job
> >>> {4A56133D-149D-4E1D-9827-26220EE823F0} completed successfully
> >>> 2008-05-12 23:38:35:093 1660 cc8 Misc Validating signature for
> >>> C:\WINDOWS\SoftwareDistribution\Download\fd0264849 c01086f3c6b505dc02dbd44\WindowsXP-KB936929-SP3-Express-x86-ENU.exe:
> >>> 2008-05-12 23:38:35:125 1660 cc8 Misc Microsoft signed: Yes
> >>> 2008-05-12 23:38:35:125 1660 cc8 DnldMgr Download job bytes total =
> >>> 70199753, bytes transferred = 3030568
> >>> 2008-05-12 23:38:35:125 1660 cc8 DnldMgr *********** DnldMgr: New
> >>> download
> >>> job [UpdateId = {A18CC936-DA41-421F-9AD9-303D806EC128}.104] ***********
> >>> 2008-05-12 23:38:35:125 1660 cc8 DnldMgr * Queueing update for
> >>> download
> >>> handler request generation.
> >>> 2008-05-12 23:38:35:125 1660 cc8 DnldMgr Generating download request for
> >>> update {A18CC936-DA41-421F-9AD9-303D806EC128}.104
> >>
> >>> 2008-05-12 23:38:35:140 1660 cc8 Handler Windows Patch download for
> >>> UpdateId = {A18CC936-DA41-421F-9AD9-303D806EC128}: selected action is
> >>> download express (delta).
> >>> 2008-05-12 23:42:07:984 1660 cc8 Handler Updateci:
> >>> WinSEUpdateHandler::_Inventory: Installer returned 0xc0000409
> >>> (3221226505)
> >>
> >>> 2008-05-12 23:42:08:000 1660 cc8 Handler FATAL: UH: 0xd0000409:
> >>> Inventory
> >>> failed in CUHWindowsPatchHandler::GetNextRequiredFiles
> >>> 2008-05-12 23:42:08:000 1660 cc8 Handler FATAL: UH: 0xd0000409:
> >>> GetNextRequiredFiles failed in
> >>> CUHWindowsPatchHandler::GetRequiredFilesForSandbox State
> >>> 2008-05-12 23:42:08:000 1660 cc8 Handler FATAL: UH: 0xd0000409:
> >>> GetRequiredFilesForSandboxState failed in
> >>> CUHWindowsPatchHandler::GenerateDownloadRequest
> >>> 2008-05-12 23:42:08:000 1660 cc8 DnldMgr FATAL:
> >>> DM:CAgentDownloadManager::GenerateAllDownloadReque sts:
> >>> GenerateDownloadRequest failed with 0xd0000409.
> >>> 2008-05-12 23:42:08:000 1660 cc8 DnldMgr Error 0xd0000409 occurred while
> >>> downloading update; notifying dependent calls.
> >>>
> >>> Any help or advice would be very much appreciated.
> >>>
> >>> Thanks
>
>

Thought that might be the case.

Updates are not installed successfully from Windows Update, from Microsoft
Update, or by using Automatic Updates after you repair a Windows XP
installation:
http://support.microsoft.com/kb/943144

NB: Also applies to clean installs, upgrade installs, and Recovery installs.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


IanW wrote:
> Yes, I did a re-install of WinXP SP2 a couple of weeks ago. Then I had
> problems from that time on with Automatic Update - no updates would
> install.
> In the windowsupdate.log I was getting this error:
>
> FATAL: MSI DLL version is 3.0. Version 3.1 is required.
>
> I fixed this by:
>
> regsvr32 wuapi.dll
> regsvr32 wuaueng1.dll
> regsvr32 wuaueng.dll
> regsvr32 wucltui.dll
> regsvr32 wups2.dll
> regsvr32 wups.dll
> regsvr32 wuweb.dll
>
> After that all automatic updates installed successfully.
>
> I then tried to install SP3 through Windows Update and started to get the
> current problem.
>
> "PA Bear [MS MVP]" wrote:
>
>> Did you just reinstall Windows? Are you running WinXP SP1 or WinXP SP2?
>> Has Windows Update ever worked?
>> =============================
>> WinXP SP3 - Read all prerequisites for a successful installation
>> http://msmvps.com/blogs/harrywaldron...tallation.aspx
>>
>> Steps to take before you install WinXP SP3
>> http://support.microsoft.com/kb/950717
>> ============================
>> Free unlimited installation and compatibility support is available for
>> Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
>> e-mail support is available only in the United States and Canada.
>>
>> • US:
>> http://support.microsoft.com/oas/def...3&gprid=522131
>>
>> • CA:
>> http://support.microsoft.com/oas/def...3&gprid=522131
>>
>> • UK:
>> http://support.microsoft.com/oas/def...3&gprid=522131
>>
>> • AU:
>> http://support.microsoft.com/oas/def...3&gprid=522131
>>
>> • Other: http://support.microsoft.com/oas/def...spx?gprid=1173 |
>> select
>> Windows XP | select Windows XP Service Pack 3
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>> IanW wrote:
>>> Thanks for the useful information Robert. I check in Event Viewer and
>>> there
>>> are error log entries. They all say the same:
>>>
>>> Faulting application update.exe, version 6.3.13.0, faulting module
>>> update.exe, version 6.3.13.0, fault address 0x00061a7b.
>>>
>>> "Robert Aldwinckle" wrote:
>>>
>>>> "IanW" <> wrote in message
>>>> news:907F8695-12F3-4BCF-9AD6-...
>>>>> When I use Windows Update to try to install XP SP3 it fails in the
>>>>> "Preparing
>>>>> for download" step with error code 0xd0000409.
>>>>
>>>>
>>>> I'm not so sure that is just an "error code".
>>>> I suspect a crash is occurring and what you see is its recovery.
>>>> In other threads 0xC0000409 is referred to a as
>>>> "an unknown software exception" which would be consistent
>>>> with this idea.
>>>>
>>>> Are you getting an event log entry or a drwtsn32.log snapdump
>>>> for the same event? If so you may get more clues from them,
>>>> in particular drwtsn32.log's Stack Back Trace which would
>>>> show which modules and calls led up to the crash.
>>>>
>>>> In any case I think what I would do is try running ProcMon
>>>> to trace whatever registry and file accesses precede the error
>>>> event. That could also show you a list of modules which were
>>>> involved in any crash event, recoverable or otherwise.
>>>>
>>>> However, if you just want to try to install this update and
>>>> not bother with any diagnosis, you should probably try downloading
>>>> the update and installing it manually. That would hopefully avoid
>>>> doing the "express (delta)" update that this is.
>>>>
>>>>
>>>> Good luck
>>>>
>>>> Robert Aldwinckle
>>>> ---
>>>>
>>>>
>>>>> I have tried this five times
>>>>> and each time it fails in the same way. Here is an extract from the
>>>>> WindowsUpdate log:
>>>>>
>>>>> 2008-05-12 23:38:26:218 1372 928 COMAPI <<-- SUBMITTED -- COMAPI:
>>>>> Download
>>>>> [ClientId = MicrosoftUpdate]
>>>>> 2008-05-12 23:38:26:218 1660 538 DnldMgr *************
>>>>> 2008-05-12 23:38:26:218 1660 538 DnldMgr ** START ** DnldMgr:
>>>>> Downloading
>>>>> updates [CallerId = MicrosoftUpdate]
>>>>> 2008-05-12 23:38:26:218 1660 538 DnldMgr *********
>>>>> 2008-05-12 23:38:26:218 1660 538 DnldMgr * Call ID =
>>>>> {5744CA38-2DFF-4563-8C77-7DFF8814434F}
>>>>> 2008-05-12 23:38:26:218 1660 538 DnldMgr * Priority = 3, Interactive
>>>>> =
>>>>> 1,
>>>>> Owner is system = 0, Explicit proxy = 1, Proxy session id = -1,
>>>>> ServiceId
>>>>> = {7971F918-A847-4430-9279-4A52D1EFE18D}
>>>>> 2008-05-12 23:38:26:218 1660 538 DnldMgr * Updates to download = 1
>>>>> 2008-05-12 23:38:26:218 1660 538 Agent * Title = Windows XP
>>>>> Service
>>>>> Pack 3 (KB936929)
>>>>> 2008-05-12 23:38:26:218 1660 538 Agent * UpdateId =
>>>>> {60B990A0-6EFA-47BE-8F5A-7DF2C402583E}.104
>>>>> 2008-05-12 23:38:26:218 1660 538 Agent * Bundles 1 updates:
>>>>> 2008-05-12 23:38:26:218 1660 538 Agent *
>>>>> {A18CC936-DA41-421F-9AD9-303D806EC128}.105
>>>>> 2008-05-12 23:38:26:218 1660 538 DnldMgr *********** DnldMgr: New
>>>>> download
>>>>> job [UpdateId = {A18CC936-DA41-421F-9AD9-303D806EC128}.104]
>>>>> ***********
>>>>> 2008-05-12 23:38:26:234 1660 538 DnldMgr * Queueing update for
>>>>> download
>>>>> handler request generation.
>>>>> 2008-05-12 23:38:26:234 1660 538 DnldMgr Generating download request
>>>>> for
>>>>> update {A18CC936-DA41-421F-9AD9-303D806EC128}.104
>>>>> 2008-05-12 23:38:26:234 1660 538 Handler Windows Patch download for
>>>>> UpdateId = {A18CC936-DA41-421F-9AD9-303D806EC128}: selected action is
>>>>> download express (delta).
>>>>> 2008-05-12 23:38:26:234 1660 538 DnldMgr *********** DnldMgr: New
>>>>> download
>>>>> job [UpdateId = {A18CC936-DA41-421F-9AD9-303D806EC128}.104]
>>>>> ***********
>>>>> 2008-05-12 23:38:26:250 1660 538 DnldMgr * BITS job initialized,
>>>>> JobId
>>>>> =
>>>>> {4A56133D-149D-4E1D-9827-26220EE823F0}
>>>>> 2008-05-12 23:38:26:281 1660 538 DnldMgr * Downloading from
>>>>> http://www.download.windowsupdate.co...723be30c9c.exe
>>>>> to
>>>>> C:\WINDOWS\SoftwareDistribution\Download\fd0264849 c01086f3c6b505dc02dbd44\WindowsXP-KB936929-SP3-Express-x86-ENU.exe
>>>>> (full file). 2008-05-12 23:38:26:328 1660 538 Agent *********
>>>>> 2008-05-12 23:38:26:328 1660 538 Agent ** END ** Agent: Downloading
>>>>> updates [CallerId = MicrosoftUpdate]
>>>>> 2008-05-12 23:38:26:328 1660 538 Agent *************
>>>>> 2008-05-12 23:38:35:078 1660 cc8 DnldMgr BITS job
>>>>> {4A56133D-149D-4E1D-9827-26220EE823F0} completed successfully
>>>>> 2008-05-12 23:38:35:093 1660 cc8 Misc Validating signature for
>>>>> C:\WINDOWS\SoftwareDistribution\Download\fd0264849 c01086f3c6b505dc02dbd44\WindowsXP-KB936929-SP3-Express-x86-ENU.exe:
>>>>> 2008-05-12 23:38:35:125 1660 cc8 Misc Microsoft signed: Yes
>>>>> 2008-05-12 23:38:35:125 1660 cc8 DnldMgr Download job bytes total =
>>>>> 70199753, bytes transferred = 3030568
>>>>> 2008-05-12 23:38:35:125 1660 cc8 DnldMgr *********** DnldMgr: New
>>>>> download
>>>>> job [UpdateId = {A18CC936-DA41-421F-9AD9-303D806EC128}.104]
>>>>> ***********
>>>>> 2008-05-12 23:38:35:125 1660 cc8 DnldMgr * Queueing update for
>>>>> download
>>>>> handler request generation.
>>>>> 2008-05-12 23:38:35:125 1660 cc8 DnldMgr Generating download request
>>>>> for
>>>>> update {A18CC936-DA41-421F-9AD9-303D806EC128}.104
>>>>
>>>>> 2008-05-12 23:38:35:140 1660 cc8 Handler Windows Patch download for
>>>>> UpdateId = {A18CC936-DA41-421F-9AD9-303D806EC128}: selected action is
>>>>> download express (delta).
>>>>> 2008-05-12 23:42:07:984 1660 cc8 Handler Updateci:
>>>>> WinSEUpdateHandler::_Inventory: Installer returned 0xc0000409
>>>>> (3221226505)
>>>>
>>>>> 2008-05-12 23:42:08:000 1660 cc8 Handler FATAL: UH: 0xd0000409:
>>>>> Inventory
>>>>> failed in CUHWindowsPatchHandler::GetNextRequiredFiles
>>>>> 2008-05-12 23:42:08:000 1660 cc8 Handler FATAL: UH: 0xd0000409:
>>>>> GetNextRequiredFiles failed in
>>>>> CUHWindowsPatchHandler::GetRequiredFilesForSandbox State
>>>>> 2008-05-12 23:42:08:000 1660 cc8 Handler FATAL: UH: 0xd0000409:
>>>>> GetRequiredFilesForSandboxState failed in
>>>>> CUHWindowsPatchHandler::GenerateDownloadRequest
>>>>> 2008-05-12 23:42:08:000 1660 cc8 DnldMgr FATAL:
>>>>> DM:CAgentDownloadManager::GenerateAllDownloadReque sts:
>>>>> GenerateDownloadRequest failed with 0xd0000409.
>>>>> 2008-05-12 23:42:08:000 1660 cc8 DnldMgr Error 0xd0000409 occurred
>>>>> while
>>>>> downloading update; notifying dependent calls.
>>>>>
>>>>> Any help or advice would be very much appreciated.
>>>>>
>>>>> Thanks

not to be a complete simpleton... but, it looks as though i would reinstall all your drivers that you know are complatable with your OS, reformat (save all files on external harddrive if possible) Install OS on clean slate...then questionable drivers last. DEFRAG - START AND COMPLETE ALL UPDATES AT ONCE IF POSSIBLE.. COULD TAKE 25 HOURS..


RESTART - FLASH BIOS IF ABSOLUTELY NECESSARY...(LAST RESORT).. NOT PAINFUL THOU..

YOU SHOULD HAVE A SOLID SYSTEM IN END. IVE BEEN ON WIN 98 - VISTA.. AND WINXP HOME IS THE STRONGEST BOTTOMLINE ENDESTRUCTABLE OPERATING SYSTEM BESIDES MAC OF COURSE... UGH!