Windows XP Update KB894391

I am a computer novice and struggle a lot with downloading, installing and
understanding software updates. I have just downloaded and installed the
subject update which relates to the "Generic Host Process Error" (whatever
that is!). I was notified that the installation was successful - but when I
check "Review Your Update History" this particular update is not listed among
the many automatic and MS Windows XP Web siteupdates that have been
installed in the last many months. I repeated the process several times with
the same apparent zero result. When I use the find feature to try to loczate
update KB894391 I can't find it anywhere on my computer.

It appears that the update was either not installed at all (despite the
notification to the contrary) or that I may have in fact installed it several
times. How can I determinine conclusively whether or not the update is
installed. If it has, have I created a problem by instal;ling it more than
once and if so, how do I get rid of the extra installations? Thank you
--
RoyBon

Roy,

KB894391 is a hotfix, not a regular release via Windows Update, afaik. How did you get this fix to your pc? from a link somewhere or from the Microsoft Download Center?

If you are viewing Windows Update history from the Option at website for Win Updates, it will not show.

If you use your Windows Explorer, and look at your Windows folder on your C drive (folder named Windows or WINNT), you should see a log file named KB894391. Take a look at it. It should have a notation (usually at the end) on success or failure of that installation.

Again using Windows Explorer, navigate to folder C:\Windows\system32 or C:\WINNT\system32.
There, look for these DLL files, do a right-click on each file, select Properties, and get their Version number:
Ole32.dll ,
Olecli32.dll ,
Olecnv32.dll ,
& Rpcss.dll

Their version (after this hotfix) should be 5.1.2600.2665

If you did not apply this hotfix, but your Windows is XP-Service Pack 2, the versions ought to be 5.1.2600.2595

If you applied this fix more than once, there ought to be no real harm. The same DLL files will be on the system, one occurrence each, in the System32 folder.

Suggestion: Do not apply Hotfixes unless you are very sure it applies to your pc's specific conditions, as outlined in specific MS article for "that hotfix".
In this instance, http://support.microsoft.com/kb/894391

HTH
--
Maurice N
MVP Windows - Shell / User
-----


RoyBon wrote:
> I am a computer novice and struggle a lot with downloading,
> installing and understanding software updates. I have just downloaded
> and installed the subject update which relates to the "Generic Host
> Process Error" (whatever that is!). I was notified that the
> installation was successful - but when I check "Review Your Update
> History" this particular update is not listed among the many
> automatic and MS Windows XP Web siteupdates that have been installed
> in the last many months. I repeated the process several times with
> the same apparent zero result. When I use the find feature to try to
> loczate update KB894391 I can't find it anywhere on my computer.
>
> It appears that the update was either not installed at all (despite
> the notification to the contrary) or that I may have in fact
> installed it several times. How can I determinine conclusively
> whether or not the update is installed. If it has, have I created a
> problem by instal;ling it more than once and if so, how do I get rid
> of the extra installations? Thank you

Im also a novice and tried downloading a 'Windows xp' update. I downloded and
when I was instructed to install my computer started but a few seconds into
it I was shown this message that error KB894391 had occured. What is that and
how do I go about rectifying the problem.
Thanks
Cathy

"RoyBon" wrote:

> I am a computer novice and struggle a lot with downloading, installing and
> understanding software updates. I have just downloaded and installed the
> subject update which relates to the "Generic Host Process Error" (whatever
> that is!). I was notified that the installation was successful - but when I
> check "Review Your Update History" this particular update is not listed among
> the many automatic and MS Windows XP Web siteupdates that have been
> installed in the last many months. I repeated the process several times with
> the same apparent zero result. When I use the find feature to try to loczate
> update KB894391 I can't find it anywhere on my computer.
>
> It appears that the update was either not installed at all (despite the
> notification to the contrary) or that I may have in fact installed it several
> times. How can I determinine conclusively whether or not the update is
> installed. If it has, have I created a problem by instal;ling it more than
> once and if so, how do I get rid of the extra installations? Thank you
> --
> RoyBon