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Windows yellow shield icon

 
 
XPletive
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      08-13-2008
A yellow shield icon appears in the taskbar.
It cannot be opened.
Rollover text says updates are being loaded.
When finished, I review the update history, and the "updates" that were just
loaded do not appear in the history list.

Please send an assessment and fix for this problem.

Thank you
 
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MowGreen [MVP]
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      08-13-2008
XPletive wrote:

> A yellow shield icon appears in the taskbar.
> It cannot be opened.
> Rollover text says updates are being loaded.
> When finished, I review the update history, and the "updates" that were just
> loaded do not appear in the history list.
>
> Please send an assessment and fix for this problem.
>
> Thank you



And to whom is this addressed to ? The folks who help out in this
newsgroup are volunteers and *occassionally* someone from MS drops by.

Check the WindowsUpdate.log located in the WINDOWS directory to see if
the update are being regulated.
Scroll all the way to the bottom of the log for the most recent entries
and see if entries such as these are present

2008-07-22 15:52:00:701 980 cdc DnldMgr Regulation:
{9482F4B4-E343-43B6-B170-9A65BC822C77} - Update
57CF612F-3AE9-4466-98F7-E7EF566BD621 is "Priority" regulated and can NOT
download. Sequence 8277 vs AcceptRate 5760.
2008-07-22 15:52:00:711 980 cdc DnldMgr * Update is not allowed to
download due to regulation.
2008-07-22 15:52:00:711 980 cdc DnldMgr Regulation:
{9482F4B4-E343-43B6-B170-9A65BC822C77} - Update
57CF612F-3AE9-4466-98F7-E7EF566BD621 is "Priority" regulated and can NOT
download. Sequence 8277 vs AcceptRate 5760.

How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
 
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PA Bear [MS MVP]
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      08-14-2008
Full Windows version (e.g., WinXP SP3; Vista SP1)?

==========================

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/kb/906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/ph/6527

2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798

3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
associated with the download/install.

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blog...showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.

===========================

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


XPletive wrote:
> A yellow shield icon appears in the taskbar.
> It cannot be opened.
> Rollover text says updates are being loaded.
> When finished, I review the update history, and the "updates" that were
> just
> loaded do not appear in the history list.
>
> Please send an assessment and fix for this problem.
>
> Thank you


 
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