WindowsUpdate lost all my settings

A few weeks ago I received a report that Windows Update had auto-updated
overnight with some critical updates and re-started my computer in the
normal way.

Since that time I haven't been able to retrieve my Administrator settings or
password (which is none). The computer has started giving the error message
that this computer suddenly does not allow me to log on interactively,
whatever that means. There is an incredibly long description of what this
is SUPPOSED to mean in the knowledge base, none of which is in the slightest
bit relevant to either my computer or my problem

For a while I couldn't even access the computer but I did manage to get in
with UBCD for Windows. I deleted the password and tried again, Still same
error message put there by the Update process.

I went back in with UBCD and tried setting a password for the Administrator
account (the only account there). Same error message. So ultimately I was
forced to create a new administrator account with its own password and can
now use the computer again. But all the settings are wrong. As an example,
none of my emails now line up and all of my favourites on FireFox are buried
deep within the non-working administrator log in details.

I should add that at some time this Windows 2000 computer seems to have been
part of a network but no network log in has been used for 3-4 years and
everything has worked successfully before?? Not allowing me to log on
interactively might be some artifact of some long forgotten network log-on
for which this new WindowsUpdate didn't make provision. But I had asked on
these Microsoft forums how to return my computer to a non-network log on
state some time ago and no one had the faintest idea!

Has anyone encountered this before please?

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


news.microsoft.com wrote:
> A few weeks ago I received a report that Windows Update had auto-updated
> overnight with some critical updates and re-started my computer in the
> normal way.
>
> Since that time I haven't been able to retrieve my Administrator settings
> or
> password (which is none). The computer has started giving the error
> message
> that this computer suddenly does not allow me to log on interactively,
> whatever that means. There is an incredibly long description of what this
> is SUPPOSED to mean in the knowledge base, none of which is in the
> slightest
> bit relevant to either my computer or my problem
>
> For a while I couldn't even access the computer but I did manage to get in
> with UBCD for Windows. I deleted the password and tried again, Still same
> error message put there by the Update process.
>
> I went back in with UBCD and tried setting a password for the
> Administrator
> account (the only account there). Same error message. So ultimately I was
> forced to create a new administrator account with its own password and can
> now use the computer again. But all the settings are wrong. As an
> example,
> none of my emails now line up and all of my favourites on FireFox are
> buried
> deep within the non-working administrator log in details.
>
> I should add that at some time this Windows 2000 computer seems to have
> been
> part of a network but no network log in has been used for 3-4 years and
> everything has worked successfully before?? Not allowing me to log on
> interactively might be some artifact of some long forgotten network log-on
> for which this new WindowsUpdate didn't make provision. But I had asked on
> these Microsoft forums how to return my computer to a non-network log on
> state some time ago and no one had the faintest idea!
>
> Has anyone encountered this before please?

"PA Bear" <> wrote in message
news:...
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.org
Thought users might be amused to see what Microsoft does when you try to
file a problem report with their WindowsUpdate team: They overload you with
fluff like this and send you on wild goose chases like :
http://support.microsoft.com/oas/def...spx?gprid=1131 to try to get you
to pay to fix the prolbem they caused. From lines 5-6 it seems 'she' hasnt
even bothered to read the e-mail I sent! I wonder if this is a
computer-generated auto-response? Or it could of course be a gigantic
co-incidence that this specific "system" problem started at exactly the same
moment as the computer restarted after what it called a WindowsUpdate
installation!

Thank you for contacting Microsoft Windows Update Support. My name is Fiona,
and I'm glad to work with you. For your reference, the case ID for this
service request is SRX1043906291. You can contact me directly by sending
email to v-30fiwa @mssupport.microsoft.com with the case ID in the subject
line.

From the case log, I understand after installing the updates, the system did
not allow you to log in. You have tried to troubleshoot this issue. However,
the computer still does not work properly and many problems are encountered
on the computer. If there has been any misunderstanding, please let me know.
I understand the inconvenience this has caused. We will work together to
resolve this specific issue through the course of the case.

This issue may occur if some system components are corrupted. I understand
the importance of this issue. However, to provide efficient and accurate
services to our customers, Microsoft has different support groups for
different products. This issue is related to a system issue and cannot be
resolved from a Windows Update standpoint. Our Windows Update Support Team
deals mainly with issues with Windows Update. Thus, we are not the best
resource to assist you with this system issue.


Regarding the current statues, if you want to get the issue resolved, I
suggest you submit a new case to our Operate System Support Group at the
Online Support site in order to make sure that the case is handled by the
most suitable engineer. Our Windows 2000 System Support Team will
troubleshoot this issue more efficiently.

For your convenience I have included the link:

http://support.microsoft.com/oas/def...spx?gprid=1131

Please select the proper product. In this way, the case will be handled by
an engineer who specializes in this type of issue. This will ensure the
problem is resolved as quickly as possible. Thank you for your
understanding.

I also would like to share more resources from which may address this issue.
Please check the Microsoft Knowledge Base, which provides a wealth of
information that you can use to troubleshoot an issue or answer a question:

http://support.microsoft.com/default...;EN-US;KBHOWTO

Another good resource is Microsoft Newsgroups:

http://support.microsoft.com/newsgroups/default.aspx

Please understand we are unable to resolve this system related issue since
we are Windows Update support and lack of experiences in System Operation.
Thank you for your continued patience and cooperation during our
troubleshooting process. I hope the information above can address your
concern.

After this system issue has been resolved, if you still have any further
questions or suggestions about the Windows Update issue, please feel free to
let me know. To contact me, you can send email directly to me at v-30fiwa
@mssupport.microsoft.com with the case ID in the subject line. Once I obtain
the information, I will get back to you as soon as possible.

Please let me know your earliest convenience and help me to confirm if you
have any additional questions about Windows Update. If anything is unclear
in my email, please don't hesitate to let me know and I will be glad to
help.

I am looking forward for your response.

Best Regards,

Fiona Wang

v-

Microsoft Windows Support Professional

--------------------------------------

Satisfied customers are my top priority. Please let either myself or my
manager know what you think of the level of service provided. You can send
feedback directly to my manager, Roger Yuan at
v-


>
> news.microsoft.com wrote:
>> A few weeks ago I received a report that Windows Update had auto-updated
>> overnight with some critical updates and re-started my computer in the
>> normal way.
>>
>> Since that time I haven't been able to retrieve my Administrator settings
>> or
>> password (which is none). The computer has started giving the error
>> message
>> that this computer suddenly does not allow me to log on interactively,
>> whatever that means. There is an incredibly long description of what
>> this
>> is SUPPOSED to mean in the knowledge base, none of which is in the
>> slightest
>> bit relevant to either my computer or my problem
>>
>> For a while I couldn't even access the computer but I did manage to get
>> in
>> with UBCD for Windows. I deleted the password and tried again, Still
>> same
>> error message put there by the Update process.
>>
>> I went back in with UBCD and tried setting a password for the
>> Administrator
>> account (the only account there). Same error message. So ultimately I
>> was
>> forced to create a new administrator account with its own password and
>> can
>> now use the computer again. But all the settings are wrong. As an
>> example,
>> none of my emails now line up and all of my favourites on FireFox are
>> buried
>> deep within the non-working administrator log in details.
>>
>> I should add that at some time this Windows 2000 computer seems to have
>> been
>> part of a network but no network log in has been used for 3-4 years and
>> everything has worked successfully before?? Not allowing me to log on
>> interactively might be some artifact of some long forgotten network
>> log-on
>> for which this new WindowsUpdate didn't make provision. But I had asked
>> on
>> these Microsoft forums how to return my computer to a non-network log on
>> state some time ago and no one had the faintest idea!
>>
>> Has anyone encountered this before please?
>

If you can identify the updates that were installed, uninstall them, then
see if the behavior persists.

If it doesn't, reinstall each update separately via Windows Update website
to see if you can identify the update that caused and continues to cause the
problem. If you can do so, reply to Fiona, referencing case ID
#SRX1043906291, and give her the KB number of the update.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L.ORG http://dts-l.org/


news.microsoft.com wrote:
> "PA Bear" <> wrote in message
> news:...
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin; DTS-L.org
> Thought users might be amused to see what Microsoft does when you try to
> file a problem report with their WindowsUpdate team: They overload you
> with
> fluff like this and send you on wild goose chases like :
> http://support.microsoft.com/oas/def...spx?gprid=1131 to try to get
> you
> to pay to fix the prolbem they caused. From lines 5-6 it seems 'she'
> hasnt
> even bothered to read the e-mail I sent! I wonder if this is a
> computer-generated auto-response? Or it could of course be a gigantic
> co-incidence that this specific "system" problem started at exactly the
> same
> moment as the computer restarted after what it called a WindowsUpdate
> installation!
>
> Thank you for contacting Microsoft Windows Update Support. My name is
> Fiona,
> and I'm glad to work with you. For your reference, the case ID for this
> service request is SRX1043906291. You can contact me directly by sending
> email to v-30fiwa @mssupport.microsoft.com with the case ID in the subject
> line.
>
> From the case log, I understand after installing the updates, the system
> did
> not allow you to log in. You have tried to troubleshoot this issue.
> However,
> the computer still does not work properly and many problems are
> encountered
> on the computer. If there has been any misunderstanding, please let me
> know.
> I understand the inconvenience this has caused. We will work together to
> resolve this specific issue through the course of the case.
>
> This issue may occur if some system components are corrupted. I understand
> the importance of this issue. However, to provide efficient and accurate
> services to our customers, Microsoft has different support groups for
> different products. This issue is related to a system issue and cannot be
> resolved from a Windows Update standpoint. Our Windows Update Support Team
> deals mainly with issues with Windows Update. Thus, we are not the best
> resource to assist you with this system issue.
>
>
> Regarding the current statues, if you want to get the issue resolved, I
> suggest you submit a new case to our Operate System Support Group at the
> Online Support site in order to make sure that the case is handled by the
> most suitable engineer. Our Windows 2000 System Support Team will
> troubleshoot this issue more efficiently.
>
> For your convenience I have included the link:
>
> http://support.microsoft.com/oas/def...spx?gprid=1131
>
> Please select the proper product. In this way, the case will be handled by
> an engineer who specializes in this type of issue. This will ensure the
> problem is resolved as quickly as possible. Thank you for your
> understanding.
>
> I also would like to share more resources from which may address this
> issue.
> Please check the Microsoft Knowledge Base, which provides a wealth of
> information that you can use to troubleshoot an issue or answer a
> question:
>
> http://support.microsoft.com/default...;EN-US;KBHOWTO
>
> Another good resource is Microsoft Newsgroups:
>
> http://support.microsoft.com/newsgroups/default.aspx
>
> Please understand we are unable to resolve this system related issue since
> we are Windows Update support and lack of experiences in System Operation.
> Thank you for your continued patience and cooperation during our
> troubleshooting process. I hope the information above can address your
> concern.
>
> After this system issue has been resolved, if you still have any further
> questions or suggestions about the Windows Update issue, please feel free
> to
> let me know. To contact me, you can send email directly to me at v-30fiwa
> @mssupport.microsoft.com with the case ID in the subject line. Once I
> obtain
> the information, I will get back to you as soon as possible.
>
> Please let me know your earliest convenience and help me to confirm if you
> have any additional questions about Windows Update. If anything is unclear
> in my email, please don't hesitate to let me know and I will be glad to
> help.
>
> I am looking forward for your response.
>
> Best Regards,
>
> Fiona Wang
>
> v-
>
> Microsoft Windows Support Professional
>
> --------------------------------------
>
> Satisfied customers are my top priority. Please let either myself or my
> manager know what you think of the level of service provided. You can send
> feedback directly to my manager, Roger Yuan at
> v-
>
>
>>
>> news.microsoft.com wrote:
>>> A few weeks ago I received a report that Windows Update had auto-updated
>>> overnight with some critical updates and re-started my computer in the
>>> normal way.
>>>
>>> Since that time I haven't been able to retrieve my Administrator
>>> settings
>>> or
>>> password (which is none). The computer has started giving the error
>>> message
>>> that this computer suddenly does not allow me to log on interactively,
>>> whatever that means. There is an incredibly long description of what
>>> this
>>> is SUPPOSED to mean in the knowledge base, none of which is in the
>>> slightest
>>> bit relevant to either my computer or my problem
>>>
>>> For a while I couldn't even access the computer but I did manage to get
>>> in
>>> with UBCD for Windows. I deleted the password and tried again, Still
>>> same
>>> error message put there by the Update process.
>>>
>>> I went back in with UBCD and tried setting a password for the
>>> Administrator
>>> account (the only account there). Same error message. So ultimately I
>>> was
>>> forced to create a new administrator account with its own password and
>>> can
>>> now use the computer again. But all the settings are wrong. As an
>>> example,
>>> none of my emails now line up and all of my favourites on FireFox are
>>> buried
>>> deep within the non-working administrator log in details.
>>>
>>> I should add that at some time this Windows 2000 computer seems to have
>>> been
>>> part of a network but no network log in has been used for 3-4 years and
>>> everything has worked successfully before?? Not allowing me to log on
>>> interactively might be some artifact of some long forgotten network
>>> log-on
>>> for which this new WindowsUpdate didn't make provision. But I had asked
>>> on
>>> these Microsoft forums how to return my computer to a non-network log on
>>> state some time ago and no one had the faintest idea!
>>>
>>> Has anyone encountered this before please?

"PA Bear" <> wrote in message
news:...
> If you can identify the updates that were installed, uninstall them, then
> see if the behavior persists.
>
> If it doesn't, reinstall each update separately via Windows Update website
> to see if you can identify the update that caused and continues to cause
> the problem. If you can do so, reply to Fiona, referencing case ID
> #SRX1043906291, and give her the KB number of the update.
I suppose I should have noted down all updates whch had just installed when
it happened but I thought it was Microsoft's place to know which of their
updates might have had this effect. Not just tell me to go away and pay to
bother someone else!
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin http://aumha.net
> DTS-L.ORG http://dts-l.org/
>
>
> news.microsoft.com wrote:
>> "PA Bear" <> wrote in message
>> news:...
>>> Start a free Windows Update support incident request:
>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>> --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>> AumHa VSOP & Admin; DTS-L.org
>> Thought users might be amused to see what Microsoft does when you try to
>> file a problem report with their WindowsUpdate team: They overload you
>> with
>> fluff like this and send you on wild goose chases like :
>> http://support.microsoft.com/oas/def...spx?gprid=1131 to try to get
>> you
>> to pay to fix the prolbem they caused. From lines 5-6 it seems 'she'
>> hasnt
>> even bothered to read the e-mail I sent! I wonder if this is a
>> computer-generated auto-response? Or it could of course be a gigantic
>> co-incidence that this specific "system" problem started at exactly the
>> same
>> moment as the computer restarted after what it called a WindowsUpdate
>> installation!
>>
>> Thank you for contacting Microsoft Windows Update Support. My name is
>> Fiona,
>> and I'm glad to work with you. For your reference, the case ID for this
>> service request is SRX1043906291. You can contact me directly by sending
>> email to v-30fiwa @mssupport.microsoft.com with the case ID in the
>> subject
>> line.
>>
>> From the case log, I understand after installing the updates, the system
>> did
>> not allow you to log in. You have tried to troubleshoot this issue.
>> However,
>> the computer still does not work properly and many problems are
>> encountered
>> on the computer. If there has been any misunderstanding, please let me
>> know.
>> I understand the inconvenience this has caused. We will work together to
>> resolve this specific issue through the course of the case.
>>
>> This issue may occur if some system components are corrupted. I
>> understand
>> the importance of this issue. However, to provide efficient and accurate
>> services to our customers, Microsoft has different support groups for
>> different products. This issue is related to a system issue and cannot be
>> resolved from a Windows Update standpoint. Our Windows Update Support
>> Team
>> deals mainly with issues with Windows Update. Thus, we are not the best
>> resource to assist you with this system issue.
>>
>>
>> Regarding the current statues, if you want to get the issue resolved, I
>> suggest you submit a new case to our Operate System Support Group at the
>> Online Support site in order to make sure that the case is handled by the
>> most suitable engineer. Our Windows 2000 System Support Team will
>> troubleshoot this issue more efficiently.
>>
>> For your convenience I have included the link:
>>
>> http://support.microsoft.com/oas/def...spx?gprid=1131
>>
>> Please select the proper product. In this way, the case will be handled
>> by
>> an engineer who specializes in this type of issue. This will ensure the
>> problem is resolved as quickly as possible. Thank you for your
>> understanding.
>>
>> I also would like to share more resources from which may address this
>> issue.
>> Please check the Microsoft Knowledge Base, which provides a wealth of
>> information that you can use to troubleshoot an issue or answer a
>> question:
>>
>> http://support.microsoft.com/default...;EN-US;KBHOWTO
>>
>> Another good resource is Microsoft Newsgroups:
>>
>> http://support.microsoft.com/newsgroups/default.aspx
>>
>> Please understand we are unable to resolve this system related issue
>> since
>> we are Windows Update support and lack of experiences in System
>> Operation.
>> Thank you for your continued patience and cooperation during our
>> troubleshooting process. I hope the information above can address your
>> concern.
>>
>> After this system issue has been resolved, if you still have any further
>> questions or suggestions about the Windows Update issue, please feel free
>> to
>> let me know. To contact me, you can send email directly to me at v-30fiwa
>> @mssupport.microsoft.com with the case ID in the subject line. Once I
>> obtain
>> the information, I will get back to you as soon as possible.
>>
>> Please let me know your earliest convenience and help me to confirm if
>> you
>> have any additional questions about Windows Update. If anything is
>> unclear
>> in my email, please don't hesitate to let me know and I will be glad to
>> help.
>>
>> I am looking forward for your response.
>>
>> Best Regards,
>>
>> Fiona Wang
>>
>> v-
>>
>> Microsoft Windows Support Professional
>>
>> --------------------------------------
>>
>> Satisfied customers are my top priority. Please let either myself or my
>> manager know what you think of the level of service provided. You can
>> send
>> feedback directly to my manager, Roger Yuan at
>> v-
>>
>>
>>>
>>> news.microsoft.com wrote:
>>>> A few weeks ago I received a report that Windows Update had
>>>> auto-updated
>>>> overnight with some critical updates and re-started my computer in the
>>>> normal way.
>>>>
>>>> Since that time I haven't been able to retrieve my Administrator
>>>> settings
>>>> or
>>>> password (which is none). The computer has started giving the error
>>>> message
>>>> that this computer suddenly does not allow me to log on interactively,
>>>> whatever that means. There is an incredibly long description of what
>>>> this
>>>> is SUPPOSED to mean in the knowledge base, none of which is in the
>>>> slightest
>>>> bit relevant to either my computer or my problem
>>>>
>>>> For a while I couldn't even access the computer but I did manage to get
>>>> in
>>>> with UBCD for Windows. I deleted the password and tried again, Still
>>>> same
>>>> error message put there by the Update process.
>>>>
>>>> I went back in with UBCD and tried setting a password for the
>>>> Administrator
>>>> account (the only account there). Same error message. So ultimately I
>>>> was
>>>> forced to create a new administrator account with its own password and
>>>> can
>>>> now use the computer again. But all the settings are wrong. As an
>>>> example,
>>>> none of my emails now line up and all of my favourites on FireFox are
>>>> buried
>>>> deep within the non-working administrator log in details.
>>>>
>>>> I should add that at some time this Windows 2000 computer seems to have
>>>> been
>>>> part of a network but no network log in has been used for 3-4 years and
>>>> everything has worked successfully before?? Not allowing me to log on
>>>> interactively might be some artifact of some long forgotten network
>>>> log-on
>>>> for which this new WindowsUpdate didn't make provision. But I had asked
>>>> on
>>>> these Microsoft forums how to return my computer to a non-network log
>>>> on
>>>> state some time ago and no one had the faintest idea!
>>>>
>>>> Has anyone encountered this before please?
>

If you /clearly/ state that a specific update has caused problems and don't
ask any other questions, you /should/ receive No Charge support for the
issue. Good luck.
--
~PA Bear

news.microsoft.com wrote:
> "PA Bear" <> wrote in message
> news:...
>> If you can identify the updates that were installed, uninstall them, then
>> see if the behavior persists.
>>
>> If it doesn't, reinstall each update separately via Windows Update
>> website
>> to see if you can identify the update that caused and continues to cause
>> the problem. If you can do so, reply to Fiona, referencing case ID
>> #SRX1043906291, and give her the KB number of the update.
> I suppose I should have noted down all updates whch had just installed
> when
> it happened but I thought it was Microsoft's place to know which of their
> updates might have had this effect. Not just tell me to go away and pay
> to
> bother someone else!
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L.ORG http://dts-l.org/
>>
>>
>> news.microsoft.com wrote:
>>> "PA Bear" <> wrote in message
>>> news:...
>>>> Start a free Windows Update support incident request:
>>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>> AumHa VSOP & Admin; DTS-L.org
>>> Thought users might be amused to see what Microsoft does when you try to
>>> file a problem report with their WindowsUpdate team: They overload you
>>> with
>>> fluff like this and send you on wild goose chases like :
>>> http://support.microsoft.com/oas/def...spx?gprid=1131 to try to get
>>> you
>>> to pay to fix the prolbem they caused. From lines 5-6 it seems 'she'
>>> hasnt
>>> even bothered to read the e-mail I sent! I wonder if this is a
>>> computer-generated auto-response? Or it could of course be a gigantic
>>> co-incidence that this specific "system" problem started at exactly the
>>> same
>>> moment as the computer restarted after what it called a WindowsUpdate
>>> installation!
>>>
>>> Thank you for contacting Microsoft Windows Update Support. My name is
>>> Fiona,
>>> and I'm glad to work with you. For your reference, the case ID for this
>>> service request is SRX1043906291. You can contact me directly by sending
>>> email to v-30fiwa @mssupport.microsoft.com with the case ID in the
>>> subject
>>> line.
>>>
>>> From the case log, I understand after installing the updates, the system
>>> did
>>> not allow you to log in. You have tried to troubleshoot this issue.
>>> However,
>>> the computer still does not work properly and many problems are
>>> encountered
>>> on the computer. If there has been any misunderstanding, please let me
>>> know.
>>> I understand the inconvenience this has caused. We will work together to
>>> resolve this specific issue through the course of the case.
>>>
>>> This issue may occur if some system components are corrupted. I
>>> understand
>>> the importance of this issue. However, to provide efficient and accurate
>>> services to our customers, Microsoft has different support groups for
>>> different products. This issue is related to a system issue and cannot
>>> be
>>> resolved from a Windows Update standpoint. Our Windows Update Support
>>> Team
>>> deals mainly with issues with Windows Update. Thus, we are not the best
>>> resource to assist you with this system issue.
>>>
>>>
>>> Regarding the current statues, if you want to get the issue resolved, I
>>> suggest you submit a new case to our Operate System Support Group at the
>>> Online Support site in order to make sure that the case is handled by
>>> the
>>> most suitable engineer. Our Windows 2000 System Support Team will
>>> troubleshoot this issue more efficiently.
>>>
>>> For your convenience I have included the link:
>>>
>>> http://support.microsoft.com/oas/def...spx?gprid=1131
>>>
>>> Please select the proper product. In this way, the case will be handled
>>> by
>>> an engineer who specializes in this type of issue. This will ensure the
>>> problem is resolved as quickly as possible. Thank you for your
>>> understanding.
>>>
>>> I also would like to share more resources from which may address this
>>> issue.
>>> Please check the Microsoft Knowledge Base, which provides a wealth of
>>> information that you can use to troubleshoot an issue or answer a
>>> question:
>>>
>>> http://support.microsoft.com/default...;EN-US;KBHOWTO
>>>
>>> Another good resource is Microsoft Newsgroups:
>>>
>>> http://support.microsoft.com/newsgroups/default.aspx
>>>
>>> Please understand we are unable to resolve this system related issue
>>> since
>>> we are Windows Update support and lack of experiences in System
>>> Operation.
>>> Thank you for your continued patience and cooperation during our
>>> troubleshooting process. I hope the information above can address your
>>> concern.
>>>
>>> After this system issue has been resolved, if you still have any further
>>> questions or suggestions about the Windows Update issue, please feel
>>> free
>>> to
>>> let me know. To contact me, you can send email directly to me at
>>> v-30fiwa
>>> @mssupport.microsoft.com with the case ID in the subject line. Once I
>>> obtain
>>> the information, I will get back to you as soon as possible.
>>>
>>> Please let me know your earliest convenience and help me to confirm if
>>> you
>>> have any additional questions about Windows Update. If anything is
>>> unclear
>>> in my email, please don't hesitate to let me know and I will be glad to
>>> help.
>>>
>>> I am looking forward for your response.
>>>
>>> Best Regards,
>>>
>>> Fiona Wang
>>>
>>> v-
>>>
>>> Microsoft Windows Support Professional
>>>
>>> --------------------------------------
>>>
>>> Satisfied customers are my top priority. Please let either myself or my
>>> manager know what you think of the level of service provided. You can
>>> send
>>> feedback directly to my manager, Roger Yuan at
>>> v-
>>>
>>>
>>>>
>>>> news.microsoft.com wrote:
>>>>> A few weeks ago I received a report that Windows Update had
>>>>> auto-updated
>>>>> overnight with some critical updates and re-started my computer in the
>>>>> normal way.
>>>>>
>>>>> Since that time I haven't been able to retrieve my Administrator
>>>>> settings
>>>>> or
>>>>> password (which is none). The computer has started giving the error
>>>>> message
>>>>> that this computer suddenly does not allow me to log on interactively,
>>>>> whatever that means. There is an incredibly long description of what
>>>>> this
>>>>> is SUPPOSED to mean in the knowledge base, none of which is in the
>>>>> slightest
>>>>> bit relevant to either my computer or my problem
>>>>>
>>>>> For a while I couldn't even access the computer but I did manage to
>>>>> get
>>>>> in
>>>>> with UBCD for Windows. I deleted the password and tried again, Still
>>>>> same
>>>>> error message put there by the Update process.
>>>>>
>>>>> I went back in with UBCD and tried setting a password for the
>>>>> Administrator
>>>>> account (the only account there). Same error message. So ultimately I
>>>>> was
>>>>> forced to create a new administrator account with its own password and
>>>>> can
>>>>> now use the computer again. But all the settings are wrong. As an
>>>>> example,
>>>>> none of my emails now line up and all of my favourites on FireFox are
>>>>> buried
>>>>> deep within the non-working administrator log in details.
>>>>>
>>>>> I should add that at some time this Windows 2000 computer seems to
>>>>> have
>>>>> been
>>>>> part of a network but no network log in has been used for 3-4 years
>>>>> and
>>>>> everything has worked successfully before?? Not allowing me to log on
>>>>> interactively might be some artifact of some long forgotten network
>>>>> log-on
>>>>> for which this new WindowsUpdate didn't make provision. But I had
>>>>> asked
>>>>> on
>>>>> these Microsoft forums how to return my computer to a non-network log
>>>>> on
>>>>> state some time ago and no one had the faintest idea!
>>>>>
>>>>> Has anyone encountered this before please?

I have over three dozen e-mail addresses from support persons and
managers working on behalf of Microsoft, along with their requests
for me to use these addresses to contact them.

I also have over three dozen notifications of delivery failures; one
for each of the above e-mail addresses.

A few of the reasons provided for the bounced messages are: user
unknown, you do not have sufficient security for assess, mailbox
outdated, this e-mail rejected as SPAM, and (my personal favorite)
the domain microsoft.com does not exist.

If anybody has successfully used one of these addresses that start
with v-30, then please let me know.

~ Mark

"Mark M Morse" <> wrote in message
news:...
>I have over three dozen e-mail addresses from support persons and managers
>working on behalf of Microsoft, along with their requests for me to use
>these addresses to contact them.
>
> I also have over three dozen notifications of delivery failures; one for
> each of the above e-mail addresses.
>
> A few of the reasons provided for the bounced messages are: user unknown,
> you do not have sufficient security for assess, mailbox outdated, this
> e-mail rejected as SPAM, and (my personal favorite) the domain
> microsoft.com does not exist.
>
> If anybody has successfully used one of these addresses that start with
> v-30, then please let me know.
Yes, the email system is clearly just a way of getting rid of customers who
have problems which the computer-responders cant identify. Although my
short response to her (asking if she can now help: The ebay computer
responders work on the principle that you have to send three e-mails before
someone actualy reads your query and not-so-mysteriously the names on all of
the computer generated responders are always different!) hasnt actually
bounced back yet, I dont for a moment believe that these "Fiona" persons
actually exist. What I try to do is to use a very old thesaurus to get rid
of easily identifiable words which will obviously provoke a computer to
respond with the wrong answer. This sometimes works (65% of the time)

I also have to say that I am underwhelmed by the suggestion that I have to
identify which security update has caused the problem so that they can send
me the obvious computer-generated response that you should uninstall it!

I wonder why people (such as myself!) fall for this when there is a
perfectly good telephone way of resolving these problems without resorting
to e-mail
> ~ Mark

Got a telephone?

Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
support calls that are associated with security updates. When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB931678).

In other countries, see
http://support.microsoft.com/default...r=securityhome > "No-Charge
Support...for virus and other security-related" issues in right-hand menu
for localized contact information.
--
~PA Bear


"Mark M Morse" <> wrote in message
news:...
>I have over three dozen e-mail addresses from support persons and managers
>working on behalf of Microsoft, along with their requests for me to use
>these addresses to contact them.
>
> I also have over three dozen notifications of delivery failures; one for
> each of the above e-mail addresses.
>
> A few of the reasons provided for the bounced messages are: user unknown,
> you do not have sufficient security for assess, mailbox outdated, this
> e-mail rejected as SPAM, and (my personal favorite) the domain
> microsoft.com does not exist.
>
> If anybody has successfully used one of these addresses that start with
> v-30, then please let me know.
>
> ~ Mark

Wow -- you finally see our point of view!


Lady Dungeness
Crabby, but Great Legs!
~~~~~~~~~~~~~~~~~~~~~~~



On Mon, 10 Sep 2007 10:21:12 -0500, "news.microsoft.com"
<> wrote:

|
|"PA Bear" <> wrote in message
|news:...
|> Start a free Windows Update support incident request:
|> https://support.microsoft.com/oas/de...spx?gprid=6527
|> --
|> ~Robear Dyer (PA Bear)
|> MS MVP-Windows (IE, OE, Security, Shell/User)
|> AumHa VSOP & Admin; DTS-L.org
|Thought users might be amused to see what Microsoft does when you try to
|file a problem report with their WindowsUpdate team: They overload you with
|fluff like this and send you on wild goose chases like :
|http://support.microsoft.com/oas/def...spx?gprid=1131 to try to get you
|to pay to fix the prolbem they caused. From lines 5-6 it seems 'she' hasnt
|even bothered to read the e-mail I sent! I wonder if this is a
|computer-generated auto-response? Or it could of course be a gigantic
|co-incidence that this specific "system" problem started at exactly the same
|moment as the computer restarted after what it called a WindowsUpdate
|installation!
|
|Thank you for contacting Microsoft Windows Update Support. My name is Fiona,
|and I'm glad to work with you. For your reference, the case ID for this
|service request is SRX1043906291. You can contact me directly by sending
|email to v-30fiwa @mssupport.microsoft.com with the case ID in the subject
|line.
|
|From the case log, I understand after installing the updates, the system did
|not allow you to log in. You have tried to troubleshoot this issue. However,
|the computer still does not work properly and many problems are encountered
|on the computer. If there has been any misunderstanding, please let me know.
|I understand the inconvenience this has caused. We will work together to
|resolve this specific issue through the course of the case.
|
|This issue may occur if some system components are corrupted. I understand
|the importance of this issue. However, to provide efficient and accurate
|services to our customers, Microsoft has different support groups for
|different products. This issue is related to a system issue and cannot be
|resolved from a Windows Update standpoint. Our Windows Update Support Team
|deals mainly with issues with Windows Update. Thus, we are not the best
|resource to assist you with this system issue.
|
|
|Regarding the current statues, if you want to get the issue resolved, I
|suggest you submit a new case to our Operate System Support Group at the
|Online Support site in order to make sure that the case is handled by the
|most suitable engineer. Our Windows 2000 System Support Team will
|troubleshoot this issue more efficiently.
|
|For your convenience I have included the link:
|
|http://support.microsoft.com/oas/def...spx?gprid=1131
|
|Please select the proper product. In this way, the case will be handled by
|an engineer who specializes in this type of issue. This will ensure the
|problem is resolved as quickly as possible. Thank you for your
|understanding.
|
|I also would like to share more resources from which may address this issue.
|Please check the Microsoft Knowledge Base, which provides a wealth of
|information that you can use to troubleshoot an issue or answer a question:
|
|http://support.microsoft.com/default...;EN-US;KBHOWTO
|
|Another good resource is Microsoft Newsgroups:
|
|http://support.microsoft.com/newsgroups/default.aspx
|
|Please understand we are unable to resolve this system related issue since
|we are Windows Update support and lack of experiences in System Operation.
|Thank you for your continued patience and cooperation during our
|troubleshooting process. I hope the information above can address your
|concern.
|
|After this system issue has been resolved, if you still have any further
|questions or suggestions about the Windows Update issue, please feel free to
|let me know. To contact me, you can send email directly to me at v-30fiwa
|@mssupport.microsoft.com with the case ID in the subject line. Once I obtain
|the information, I will get back to you as soon as possible.
|
|Please let me know your earliest convenience and help me to confirm if you
|have any additional questions about Windows Update. If anything is unclear
|in my email, please don't hesitate to let me know and I will be glad to
|help.
|
|I am looking forward for your response.
|
|Best Regards,
|
|Fiona Wang
|
|v-
|
|Microsoft Windows Support Professional
|
|--------------------------------------
|
|Satisfied customers are my top priority. Please let either myself or my
|manager know what you think of the level of service provided. You can send
|feedback directly to my manager, Roger Yuan at
|v-
|
|
|>
|> news.microsoft.com wrote:
|>> A few weeks ago I received a report that Windows Update had auto-updated
|>> overnight with some critical updates and re-started my computer in the
|>> normal way.
|>>
|>> Since that time I haven't been able to retrieve my Administrator settings
|>> or
|>> password (which is none). The computer has started giving the error
|>> message
|>> that this computer suddenly does not allow me to log on interactively,
|>> whatever that means. There is an incredibly long description of what
|>> this
|>> is SUPPOSED to mean in the knowledge base, none of which is in the
|>> slightest
|>> bit relevant to either my computer or my problem
|>>
|>> For a while I couldn't even access the computer but I did manage to get
|>> in
|>> with UBCD for Windows. I deleted the password and tried again, Still
|>> same
|>> error message put there by the Update process.
|>>
|>> I went back in with UBCD and tried setting a password for the
|>> Administrator
|>> account (the only account there). Same error message. So ultimately I
|>> was
|>> forced to create a new administrator account with its own password and
|>> can
|>> now use the computer again. But all the settings are wrong. As an
|>> example,
|>> none of my emails now line up and all of my favourites on FireFox are
|>> buried
|>> deep within the non-working administrator log in details.
|>>
|>> I should add that at some time this Windows 2000 computer seems to have
|>> been
|>> part of a network but no network log in has been used for 3-4 years and
|>> everything has worked successfully before?? Not allowing me to log on
|>> interactively might be some artifact of some long forgotten network
|>> log-on
|>> for which this new WindowsUpdate didn't make provision. But I had asked
|>> on
|>> these Microsoft forums how to return my computer to a non-network log on
|>> state some time ago and no one had the faintest idea!
|>>
|>> Has anyone encountered this before please?
|>
|