Hello gareth,
Have you try the solutions given here
http://support.microsoft.com/kb/943144
I'm sure you'll get more detailed help from the guys who know a lot more
than me, but I hope this is enough to get you on the right road for now.
I hope this post is helpful.
Let us know how it works ºut.
- -- --
"gareth" wrote:
> Hi, can anyone help as Microsoft seems to have no information and all
> information on here is confusing.
>
> I cannot update windows at all.
>
> When the icon comes up saying 'new updates are ready to install' or when I
> access the update page directly all I get is the message 'windows could not
> search for new updates' and the error code 80004002.
>
> I have tried deleting the update history, I have fiddled around with the
> settings, I have tried installing a load of dll files as suggested somewhere
> on this site and nothing works. I also always get the same error code - I
> gather some have been getting different ones at times.
>
> Is this a permanent bug associated with a past update? If so, surely there
> must be potentially millions of people with the same problem so I cannot
> understand why there isn't an official Microsoft response!
>
> Although I'm not a technical moron I'm not an IT whizz so can answers please
> be kept in plain English!!!
>
> Thanks for your help