Is she using some custom theme? That's very little data to go on, but
perhaps an element of the current theme is corrupt?
Does Check for Solutions show any results... ?
--
Speaking for myself only.
See
http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
<> wrote in message
news:39bf102c-5cff-46ec-b817-...
> Hi all,
>
> I am trying to fix a friend's laptop. It had been in constant use for
> months with it only being hibernated. She then shut it down and went
> to boot it a couple of weeks later and it failed to boot. Trying to
> run a normal boot it gets as far as the "Please wait" message just
> before displaying the logon screen and then it goes into an infinite
> loop. The screen goes black, then back to "Please wait", etc. If
> left switched on this just continues in this loop.
>
> I managed to boot in Safe Mode without any problems. Removing the
> Themes service allows it to boot in Normal Mode. Following is the
> APPCRASH report -
>
> Product
> Windows Logon Application
>
> Problem
> Stopped working
>
> Date
> 28/03/2009 17:46
>
> Status
> Report Sent
>
> Problem signature
> Problem Event Name: APPCRASH
> Application Name: winlogon.exe
> Application Version: 6.0.6001.18000
> Application Timestamp: 47918db3
> Fault Module Name: WindowsCodecs.dll
> Fault Module Version: 6.0.6001.18131
> Fault Module Timestamp: 48b61ddc
> Exception Code: c0000005
> Exception Offset: 0006c4dd
> OS Version: 6.0.6001.2.1.0.256.1
> Locale ID: 2057
> Additional Information 1: 40d4
> Additional Information 2: 4062ad41ec8067256aa4c5e2b56d3c79
> Additional Information 3: 40d4
> Additional Information 4: 4062ad41ec8067256aa4c5e2b56d3c79
>
> Extra information about the problem
> Bucket ID: 1031745624
>
> I would greatly appreciate any help or advice.
>
> Nick
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