WinXPpro Update failures

The following have failed install multiple times over the past month or so,
though they were just called to my attention.

KB953297, EC ox64c (.NET SP1)
KB963707, EC 0x007064c (.NET 3.5 SP1)
KB974417, EC 0x645 (.net Frame 2.0 SP2)
KB974331, EC 0x64c (Silverlight update)

NAV was on this machine but has been removed and replaced with Bit Defender.
Though the EC's are somewhat different, is the procedure in the KB976982
article applicable for the .NET?

What about Silverlight?

I'm not sure if this is relevant, but the Office2007 is installed and awhile
ago there were major problem with updates for it. An MS support person shared
the desktop (RDC) and the problems were fixed and all seems to be well with
it now.

JimG wrote:
> The following have failed install multiple times over the past
> month or so, though they were just called to my attention.
>
> KB953297, EC ox64c (.NET SP1)
> KB963707, EC 0x007064c (.NET 3.5 SP1)
> KB974417, EC 0x645 (.net Frame 2.0 SP2)
> KB974331, EC 0x64c (Silverlight update)
>
> NAV was on this machine but has been removed and replaced with Bit
> Defender. Though the EC's are somewhat different, is the procedure
> in the KB976982 article applicable for the .NET?
>
> What about Silverlight?
>
> I'm not sure if this is relevant, but the Office2007 is installed
> and awhile ago there were major problem with updates for it. An MS
> support person shared the desktop (RDC) and the problems were fixed
> and all seems to be well with it now.

At this point - if the machine was mine - I would follow these directions:
http://social.answers.microsoft.com/...b-1ef8b771dff8

In other words... Use the .NET Cleanup Tool (Method 2), reboot and install
the .NET Updates in this order:

- .Net Framework 3.5
(http://www.microsoft.com/downloads/d...1-508D977D32A6)
- .Net Framework 1.1
(http://www.microsoft.com/downloads/d...D1E7CF3A3&)
- .Net Framework 1.1 SP1
(http://www.microsoft.com/downloads/d...353618B38&)

Should be good to go.

Needs repeating in full?
When installing updates using Windows update or Microsoft Update you may
receive Error 0x643 or 0x80070643 (23 Oct-09)
http://support.microsoft.com/kb/976982

=====================

Step #1 => Before doing anything else, write down what .NET Framework
versions are currently installed:

How to determine which versions of the .NET Framework are installed and
whether service packs have been applied
http://support.microsoft.com/kb/318785

Step #2 => Now see Resolution Method 2 in this related KB article...

When you try to install an update for the .NET Framework 1.0, 1.1, 2.0, 3.0,
or 3.5, you may receive Windows Update error code "0x643" or Windows
Installer error code "1603" (ignore the title, if need be)
http://support.microsoft.com/kb/923100

After running the .NET Framework Cleanup Tool, reinstall all .NET Framework
versions (but only the ones you wrote down in #1 above) manually using the
download links on the page then run Windows Update manually to install
security updates for same.

NB: If you remove .NET Framework 3.5 (SP1) using the tool, reinstalling .NET
Framework 3.5 will also install .Net Framework 2.0 SP2 and 3.0 SP2; then
Windows Update will offer .NET Framework 3.5 SP1.

IMPORTANT! => If you remove .NET Framework 3.5 (SP1), reinstall your .NET
Framework versions in the following order:

1. .Net Framework 3.5, then...
2. .Net Framework 1.1, then...
3. .Net Framework 1.1 SP1

NB: KB923100 references this page:
http://blogs.msdn.com/astebner/archi...30/611355.aspx. Please read
ALL of it as well as the related page
http://blogs.msdn.com/astebner/pages/8904493.aspx before using the .NET
Framework Cleanup Tool.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

Thanks very very much, this is very helpful! :-)

"Shenan Stanley" wrote:

> JimG wrote:
> > The following have failed install multiple times over the past
> > month or so, though they were just called to my attention.
> >
> > KB953297, EC ox64c (.NET SP1)
> > KB963707, EC 0x007064c (.NET 3.5 SP1)
> > KB974417, EC 0x645 (.net Frame 2.0 SP2)
> > KB974331, EC 0x64c (Silverlight update)
> >
> > NAV was on this machine but has been removed and replaced with Bit
> > Defender. Though the EC's are somewhat different, is the procedure
> > in the KB976982 article applicable for the .NET?
> >
> > What about Silverlight?
> >
> > I'm not sure if this is relevant, but the Office2007 is installed
> > and awhile ago there were major problem with updates for it. An MS
> > support person shared the desktop (RDC) and the problems were fixed
> > and all seems to be well with it now.
>
> At this point - if the machine was mine - I would follow these directions:
> http://social.answers.microsoft.com/...b-1ef8b771dff8
>
> In other words... Use the .NET Cleanup Tool (Method 2), reboot and install
> the .NET Updates in this order:
>
> - .Net Framework 3.5
> (http://www.microsoft.com/downloads/d...1-508D977D32A6)
> - .Net Framework 1.1
> (http://www.microsoft.com/downloads/d...-034D1E7CF3A3&)
> - .Net Framework 1.1 SP1
> (http://www.microsoft.com/downloads/d...-A83353618B38&)
>
> Should be good to go.
>
> Needs repeating in full?
> When installing updates using Windows update or Microsoft Update you may
> receive Error 0x643 or 0x80070643 (23 Oct-09)
> http://support.microsoft.com/kb/976982
>
> =====================
>
> Step #1 => Before doing anything else, write down what .NET Framework
> versions are currently installed:
>
> How to determine which versions of the .NET Framework are installed and
> whether service packs have been applied
> http://support.microsoft.com/kb/318785
>
> Step #2 => Now see Resolution Method 2 in this related KB article...
>
> When you try to install an update for the .NET Framework 1.0, 1.1, 2.0, 3.0,
> or 3.5, you may receive Windows Update error code "0x643" or Windows
> Installer error code "1603" (ignore the title, if need be)
> http://support.microsoft.com/kb/923100
>
> After running the .NET Framework Cleanup Tool, reinstall all .NET Framework
> versions (but only the ones you wrote down in #1 above) manually using the
> download links on the page then run Windows Update manually to install
> security updates for same.
>
> NB: If you remove .NET Framework 3.5 (SP1) using the tool, reinstalling .NET
> Framework 3.5 will also install .Net Framework 2.0 SP2 and 3.0 SP2; then
> Windows Update will offer .NET Framework 3.5 SP1.
>
> IMPORTANT! => If you remove .NET Framework 3.5 (SP1), reinstall your .NET
> Framework versions in the following order:
>
> 1. .Net Framework 3.5, then...
> 2. .Net Framework 1.1, then...
> 3. .Net Framework 1.1 SP1
>
> NB: KB923100 references this page:
> http://blogs.msdn.com/astebner/archi...30/611355.aspx. Please read
> ALL of it as well as the related page
> http://blogs.msdn.com/astebner/pages/8904493.aspx before using the .NET
> Framework Cleanup Tool.
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
> .
>