"Roustabout",
Please try going to the Synpaptics Inc. website and downloading their latest
driver for your touchpad, or to the OEM website that uses the touchpad. We
have a driver model in Windows Update that works as follows:
1. When an Independent Hardware Vendor (IHV) or an Original Equipment
Manufacturer (OEM) provide a driver to the Windows Update site, the version
code is different between them.
a. For example: Company XYZ produces a cable modem, and produced it
early enough in the development cycle that they wanted the driver to go on
the Microsoft Windows XP CD when we shipped it (August, 2001).
b. The driver they submit is called xyzdriver.dll, and has a version of
1.2.3.4
c. As time has passed, because of various bugs and performance issues,
they have improved the driver, and posted the various versions on their
website for download along the way.
d. In the interim, some of these drivers were submitted to Microsoft to
be added to Windows Update. The latest has a version of 1.6.1.1, and is
dated 2004-08-05.
d. In 2005, the latest version of the driver from the manufacturer is
version 1.7 and dated 2005-01-02. The customer installs this driver, and
everything is working fine.
e. Long after the customer installs the driver, he visits the "Windows
Update" website. Under the optional updates, is a listing for this same
driver. The version number is 1.6.1.1, and the customer is being asked if
they wish to install it.
f. The customer chooses to install the 1.6.1.1 for his machine, thinking
he needs the latest driver, but then runs into issues. This driver is
actually older than the one he already had installed, but because of the
detection logic--a driver with 4-part versioning(1.6.1.1)--is always newer
and better than a newer driver with 2-part versioning (1.7).
g. The customer wisely goes back to the manufacturer and downloads the
latest driver from their website, and everything just works.
2. As you might have guessed, Microsoft puts out drivers with a 4-part
versioning in both its product and its various download sites (including
Windows Update websites). These drivers have Microsoft digital signatures,
and are supposed to match the particular configuration as when they were
purchased/built. The reason is simple: Intel may have made an outstanding
Network Interface Card, but due to interoperability issues on a WANG
Electronics computer motherboard, The Wang Corporation asked Intel to submit
a modified driver to Windows Update for a particular motherboard-driver
combination. The data is old, however: Intel has built a new version of the
driver that takes all of these issues into account and runs great. Intel
posted it on their website and invites everyone owning this card to download
it.
I hope this was not too long-winded, but I have often seen our distinguished
MVP's advising everyone to go to the Manufacturer's websites to get drivers
and leave out the reason why a customer might end up in this situation.
Sincerely,
Pat Walters [MSFT]
"Roustabout" <> wrote in message
news:F0EE8B9D-B22C-4150-9E1E-...
> On Jan. 27, 2005 I downloaded a driver update for the Synpaptics Inc PS/2
> Touchpad for my laptop, but when it trys to install, I get this error:
>
> 0x800F0203
>
> Can anyone point me to some documentation that assist me in resolving
this?
>
> Thanks.
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