Wireless Exchange Activesync not working with Cingular 8125

I purchased a new Cingular 8125 Windows Mobile 5.0 device and have had it
for a couple of days. I have been trying to get the over-the-air Exchange
Activesync to work but have been unsuccessful. I have configured Activesync
on the device to point to the correct server and required it to use SSL. The
exchange 2003 SP2 server is using a certificate from Thawte and is working
for Outlook Web access as well.

When I try to sync, I get the following:
Result: Your account in Microsoft Exchange Server does not have permission
to synchronize with your current settings. Contact your Exchange Server
administrator.
Support Code: 0x85010001

If I use the browser on my 8125 and point to the same server address that I
configured for ActiveSync, I can log in and retrieve my mail through the
browser so I know that over-the-air public access to the exchange server is
working through my device.

I administer the exchange server, routers and firewalls for my company so I
monitored the traffic coming into the router and can see the traffic coming
into the router when I use the device browser to access the exchange server,
but when I use the ActiveSync, I see no traffic at all. I also experimented
with changing the ActiveSync server address to a bogus address to see if I
get a different message. I get the same message. Therefore it appears to me
that my device (which says it is using Cingular GPRS when it tries to do a
sync) is not actually attempting a connection with my exchange server at
all. If it were actually trying to contact my exchange server I should see
some traffic coming through my external firewall..

Since it is the weekend, I have not had much luck finding any data support
from Cingular. Does anyone have any ideas?

Thanks,

Rod

On Sun, 19 Feb 2006 11:43:08 -0600, "Rod"
<> wrote:

>I purchased a new Cingular 8125 Windows Mobile 5.0 device and have had it
>for a couple of days. I have been trying to get the over-the-air Exchange
>Activesync to work but have been unsuccessful. I have configured Activesync
>on the device to point to the correct server and required it to use SSL. The
>exchange 2003 SP2 server is using a certificate from Thawte and is working
>for Outlook Web access as well.
>
>When I try to sync, I get the following:
>Result: Your account in Microsoft Exchange Server does not have permission
>to synchronize with your current settings. Contact your Exchange Server
>administrator.
>Support Code: 0x85010001
>
>If I use the browser on my 8125 and point to the same server address that I
>configured for ActiveSync, I can log in and retrieve my mail through the
>browser so I know that over-the-air public access to the exchange server is
>working through my device.
>
>I administer the exchange server, routers and firewalls for my company so I
>monitored the traffic coming into the router and can see the traffic coming
>into the router when I use the device browser to access the exchange server,
>but when I use the ActiveSync, I see no traffic at all. I also experimented
>with changing the ActiveSync server address to a bogus address to see if I
>get a different message. I get the same message. Therefore it appears to me
>that my device (which says it is using Cingular GPRS when it tries to do a
>sync) is not actually attempting a connection with my exchange server at
>all. If it were actually trying to contact my exchange server I should see
>some traffic coming through my external firewall..
>
>Since it is the weekend, I have not had much luck finding any data support
>from Cingular. Does anyone have any ideas?

1. Have you enabled OMA and Exchange ActiveSync for the server?
2. Have you checked your account to ensure that OMA and Exchange
ActiveSync are enabled?
3. Have you set any policy restrictions (ie must have a PIN on the
device)?

--
Rob Borek
Microsoft MVP - Mobile Devices
Want *ONE ON ONE* support? http://www.pocketpcone2one.com
Please place all replies into the newsgroup so that others can benefit.

I have had Exchange server activesync working on this server in the past on
a PocketPC 2003 device and before installing Exchange Service Pack 2.
However, I have not tried that same device after installation of SP2. This
and one other 8125 device is the first real test we have had since
installing SP2. As I stated in my original post, my device works with using
https://servername.domainname.com/oma in the browser on my device. I guess
that would mean that I do have OMA enabled. Also, the account that I am
using has the feature enabled in Active Directory. I can't say that I have
specifically enabled Exchange Server Activesync.

However, all those things put aside, even if I have something misconfigured
on the server, I should be able to see traffic coming in from my device
through my external router making an attempt to contact my exchange server.
I do not see that and therefore it seems to me that something on the 8125 is
not properly set up.

Rod


"Rob Borek [MS MVP]" <> wrote in message
news:...
> On Sun, 19 Feb 2006 11:43:08 -0600, "Rod"
> <> wrote:
>
>>I purchased a new Cingular 8125 Windows Mobile 5.0 device and have had it
>>for a couple of days. I have been trying to get the over-the-air Exchange
>>Activesync to work but have been unsuccessful. I have configured
>>Activesync
>>on the device to point to the correct server and required it to use SSL.
>>The
>>exchange 2003 SP2 server is using a certificate from Thawte and is working
>>for Outlook Web access as well.
>>
>>When I try to sync, I get the following:
>>Result: Your account in Microsoft Exchange Server does not have permission
>>to synchronize with your current settings. Contact your Exchange Server
>>administrator.
>>Support Code: 0x85010001
>>
>>If I use the browser on my 8125 and point to the same server address that
>>I
>>configured for ActiveSync, I can log in and retrieve my mail through the
>>browser so I know that over-the-air public access to the exchange server
>>is
>>working through my device.
>>
>>I administer the exchange server, routers and firewalls for my company so
>>I
>>monitored the traffic coming into the router and can see the traffic
>>coming
>>into the router when I use the device browser to access the exchange
>>server,
>>but when I use the ActiveSync, I see no traffic at all. I also
>>experimented
>>with changing the ActiveSync server address to a bogus address to see if I
>>get a different message. I get the same message. Therefore it appears to
>>me
>>that my device (which says it is using Cingular GPRS when it tries to do a
>>sync) is not actually attempting a connection with my exchange server at
>>all. If it were actually trying to contact my exchange server I should see
>>some traffic coming through my external firewall..
>>
>>Since it is the weekend, I have not had much luck finding any data support
>>from Cingular. Does anyone have any ideas?
>
> 1. Have you enabled OMA and Exchange ActiveSync for the server?
> 2. Have you checked your account to ensure that OMA and Exchange
> ActiveSync are enabled?
> 3. Have you set any policy restrictions (ie must have a PIN on the
> device)?
>
> --
> Rob Borek
> Microsoft MVP - Mobile Devices
> Want *ONE ON ONE* support? http://www.pocketpcone2one.com
> Please place all replies into the newsgroup so that others can benefit.

On Sun, 19 Feb 2006 17:48:17 -0600, "Rod"
<> wrote:

>I have had Exchange server activesync working on this server in the past on
>a PocketPC 2003 device and before installing Exchange Service Pack 2.
>However, I have not tried that same device after installation of SP2. This
>and one other 8125 device is the first real test we have had since
>installing SP2. As I stated in my original post, my device works with using
>https://servername.domainname.com/oma in the browser on my device. I guess
>that would mean that I do have OMA enabled. Also, the account that I am
>using has the feature enabled in Active Directory. I can't say that I have
>specifically enabled Exchange Server Activesync.
>
>However, all those things put aside, even if I have something misconfigured
>on the server, I should be able to see traffic coming in from my device
>through my external router making an attempt to contact my exchange server.
>I do not see that and therefore it seems to me that something on the 8125 is
>not properly set up.

That error message corresponds with HTTP 400, which indicates the
device should be polling your server (never any guarantees though - it
could be hitting a different site, or Cingular could be redirecting
bad addresses to their own site). Are you seeing anything in the
server logs? Can you connect to the server over WiFi OK?

--
Rob Borek
Microsoft MVP - Mobile Devices
Want *ONE ON ONE* support? http://www.pocketpcone2one.com
Please place all replies into the newsgroup so that others can benefit.

I just figured out the problem a little while ago.

1. On my 8125 device in the activesync setup, I had tried several different
server addresses such as myexchangeserver.mydomain.com/oma and
myexchangeserver.mydomain.com/oma/sync. Using those addresses, I could not
see any traffic through my firewall. I changed it to
myexchangeserver.mydomain.com and started seeing traffic through my firewall
and a log on the server and my device had a new error on it.

2. I made a modification to my Exchange server based upon Microsoft article
817379 to correct a permissions problem that I had.

Everything is working OK now.

Rod

"Rob Borek [MS MVP]" <> wrote in message
news:...
> On Sun, 19 Feb 2006 17:48:17 -0600, "Rod"
> <> wrote:
>
>>I have had Exchange server activesync working on this server in the past
>>on
>>a PocketPC 2003 device and before installing Exchange Service Pack 2.
>>However, I have not tried that same device after installation of SP2. This
>>and one other 8125 device is the first real test we have had since
>>installing SP2. As I stated in my original post, my device works with
>>using
>>https://servername.domainname.com/oma in the browser on my device. I guess
>>that would mean that I do have OMA enabled. Also, the account that I am
>>using has the feature enabled in Active Directory. I can't say that I have
>>specifically enabled Exchange Server Activesync.
>>
>>However, all those things put aside, even if I have something
>>misconfigured
>>on the server, I should be able to see traffic coming in from my device
>>through my external router making an attempt to contact my exchange
>>server.
>>I do not see that and therefore it seems to me that something on the 8125
>>is
>>not properly set up.
>
> That error message corresponds with HTTP 400, which indicates the
> device should be polling your server (never any guarantees though - it
> could be hitting a different site, or Cingular could be redirecting
> bad addresses to their own site). Are you seeing anything in the
> server logs? Can you connect to the server over WiFi OK?
>
> --
> Rob Borek
> Microsoft MVP - Mobile Devices
> Want *ONE ON ONE* support? http://www.pocketpcone2one.com
> Please place all replies into the newsgroup so that others can benefit.