Wireless link problem

Whenever I connect to Windows Update on my laptop and select either the
Express or Custom options, the wireless link to my cable router drops after
about 15 seconds. The right hand side of the screen then reports that the
web page is unavailable (not surprisingly) .

If I then leave the Windows Update site, the link magically re-establishes
itself shortly afterwards. I'm using a USB2 dongle in the laptop. I know
it's not a Norton firewall issue as I get the same result when the firewall
is disabled. This problem occurs *only* on the Windows Update site.

Any ideas folks?

Carl <> wrote:

> Whenever I connect to Windows Update on my laptop and select either
> the Express or Custom options, the wireless link to my cable router
> drops after about 15 seconds. The right hand side of the screen then
> reports that the web page is unavailable (not surprisingly) .
>
> If I then leave the Windows Update site, the link magically
> re-establishes itself shortly afterwards. I'm using a USB2 dongle in
> the laptop. I know it's not a Norton firewall issue as I get the same
> result when the firewall is disabled. This problem occurs *only* on
> the Windows Update site.

No ideas specific to this issue, but generically:

1. Check that you have the most recent drivers for the USB wireless dongle.
Often these drivers are problematic.

2. Ditto with the firmware for your cable router.

--
Robin Walker [MVP Networking]

The problem appears to relate to Microsoft (as opposed to Windows) Update. I
reset the laptop to its factory settings using my XP HE recovery disk.
Connection to Windows Update went OK, and I downloaded and installed a total
of 17 updates. I then opted to install Microsoft Update (I have Office XP)
and it was during that process that the wireless link to the router dropped.
Have reinstalled Windows once again, but this time I'm staying away from
Microsoft Update!


"Robin Walker [MVP]" <> wrote in message
news:...
> Carl <> wrote:
>
>> Whenever I connect to Windows Update on my laptop and select either
>> the Express or Custom options, the wireless link to my cable router
>> drops after about 15 seconds. The right hand side of the screen then
>> reports that the web page is unavailable (not surprisingly) .
>>
>> If I then leave the Windows Update site, the link magically
>> re-establishes itself shortly afterwards. I'm using a USB2 dongle in
>> the laptop. I know it's not a Norton firewall issue as I get the same
>> result when the firewall is disabled. This problem occurs *only* on
>> the Windows Update site.
>
> No ideas specific to this issue, but generically:
>
> 1. Check that you have the most recent drivers for the USB wireless
> dongle. Often these drivers are problematic.
>
> 2. Ditto with the firmware for your cable router.
>
> --
> Robin Walker [MVP Networking]
>
>