Howdy Rick,
It appears that Norton has damaged BITS. See if following the steps here
restores it :
http://www.botmanfamily.net/~aurelie...reinstall.html
Please keep us posted on this, Rick.
MowGreen [MVP 2003-2006]
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*-343-* FDNY
Never Forgotten
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Rick wrote:
> First, thanks to "MowGreen" for the quick response to my problem listed
> below. I corrected by entry in the run field as suggested below was able to
> install the WGA engine I believe. I also deleted all files in the download
> and event cache as suggested.
> However, I still cannot receive updates from windows . When I click on
> express install it shows 19 updates needed with all updating shows zero for
> file size. Any other ideas would be appreciated.