WLM 2009 - Cannot add sounds, does not play sounds.

I've recently installed Windows Live Messenger 2009, (WLM), onto Windows 7.
I find that I often miss people's messages to me because WLM does not play
any sounds.

If I go to the sounds options and click 'Add new sound' I can browse for,
edit and preview a sound, but when I click 'Done' it does not get added -
just as if I'd clicked 'cancel' instead.

The same happens if is use the "Choose sounds for this contact" option.
All other sound on this machine works great.

-Kenny.

I experienced the same problems after installing WLM2009 into my new Windows
7 desktop. I found out that only the default WLM sounds work, and that if you
assigned another sound instead (for example for a new incoming message) there
would be just silence.

I discovered by experimenting that WLM was indeed the culprit, or most
likely there is a little problem between itself and Windows 7 (I never had
any sound issues with WLM2009 and Windows Vista).

In my case, either signing out and then signing in, or exiting WLM
completely and then restarting it solved the sound problem. And there'd be
days when there wouldn't be any problems at all. It's strange I know, but I
have this feeling that the problem has something to do with interaction
between WLM and the Windows Audio service.

Sorry I'm not able to offer a real solution to this, but thought you'd like
to know that you're not the only person having this problem. Hopefully it
will be cleared up with the next WLM release.

"Kenny M" wrote:

>
> I've recently installed Windows Live Messenger 2009, (WLM), onto Windows 7.
> I find that I often miss people's messages to me because WLM does not play
> any sounds.
>
> If I go to the sounds options and click 'Add new sound' I can browse for,
> edit and preview a sound, but when I click 'Done' it does not get added -
> just as if I'd clicked 'cancel' instead.
>
> The same happens if is use the "Choose sounds for this contact" option.
> All other sound on this machine works great.
>
> -Kenny.
> .
>

On Tue, 02 Mar 2010 01:14:01 -0000, Philip
<> wrote:

> I experienced the same problems after installing WLM2009 into my new
> Windows
> 7 desktop. I found out that only the default WLM sounds work, and that
> if you
> assigned another sound instead (for example for a new incoming message)
> there
> would be just silence.
>
> I discovered by experimenting that WLM was indeed the culprit, or most
> likely there is a little problem between itself and Windows 7 (I never
> had
> any sound issues with WLM2009 and Windows Vista).
>
> In my case, either signing out and then signing in, or exiting WLM
> completely and then restarting it solved the sound problem. And there'd
> be
> days when there wouldn't be any problems at all. It's strange I know,
> but I
> have this feeling that the problem has something to do with interaction
> between WLM and the Windows Audio service.
>
> Sorry I'm not able to offer a real solution to this, but thought you'd
> like
> to know that you're not the only person having this problem. Hopefully it
> will be cleared up with the next WLM release.
>

Thanks for the reply.

When I try to assign a sound it doesn't even appear in the list. It just
ignores any attempt to assign a sound - even the default WLM ones.

Hopefully there'll be an update soon which resolves this!

-Kenny

--
Using Opera's revolutionary e-mail client: http://www.opera.com/mail/

Greetings Kenny,

The sound assignments are just in the registry. As such, I'd guess that isn't happening,
either because you don't have permissions on that registry key or it's broken somehow.

What you might try is shutting down Messenger, opening up the registry editor (Press the
Windows and R key to bring up the Run box, type regedit and click OK), navigating to
HKEY_CURRENT_USER\Software\Microsoft\MSNMessenger\ PerPassportSettings\id\SoundEvents

Where id is a numerical representation of your Messenger ID. If it isn't obvious which it is
(ie. a lot of people sign-in on your Windows profile), you can find your ID here:
http://messenger.jonathankay.com/msngrid.aspx

Once you find the SoundEvents key, right-click and Delete it. Then, try signing in again
and see if there's any change. If the SoundEvents key doesn't exist at all, you might try
deleting your entire id key (beyond some of the basic Messenger options, you won't lose
anything that you can't set back up quickly) and sign in again.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
--



"Kenny M" <> wrote in message
news.. .
> Thanks for the reply.
>
> When I try to assign a sound it doesn't even appear in the list. It just ignores any
> attempt to assign a sound - even the default WLM ones.
>
> Hopefully there'll be an update soon which resolves this!
>
> -Kenny
>
> --
> Using Opera's revolutionary e-mail client: http://www.opera.com/mail/